Career Development

What Does a Chick-fil-A Manager Do?

Find out what a Chick-fil-A Manager does, how to get this job, and what it takes to succeed as a Chick-fil-A Manager.

Chick-fil-A is a fast-food restaurant chain that specializes in chicken sandwiches and other chicken-based products. It is one of the most popular fast-food chains in the United States.

A manager at Chick-fil-A is responsible for overseeing the day-to-day operations of the restaurant. This includes managing staff, ensuring customer satisfaction, and maintaining a safe and clean environment. Managers must also ensure that all food safety and quality standards are met. They must also be able to handle customer complaints and resolve any issues that may arise.

Chick-fil-A Manager Job Duties

A Chick-fil-A Manager typically has a wide range of responsibilities, which can include:

  • Lead and motivate a team of employees to ensure customer satisfaction, quality service, and operational excellence
  • Develop strategies for increasing sales and profitability while controlling costs
  • Monitor daily operations, ensuring compliance with all safety and sanitation standards
  • Train and develop staff in the areas of customer service, product knowledge, and operational procedures
  • Manage inventory levels and order supplies as needed
  • Ensure that all cash handling policies are followed and that all transactions are accurate
  • Maintain a clean and organized work environment
  • Handle customer complaints and inquiries in a professional manner
  • Create weekly schedules for staff members based on business needs
  • Track employee performance and provide feedback and coaching when necessary
  • Analyze financial data to identify trends and opportunities for improvement
  • Participate in local marketing initiatives to promote the restaurant

Chick-fil-A Manager Salary

The salary for a manager at Chick-fil-A is determined by a variety of factors, such as the size of the store, the location, the amount of experience the manager has, and the amount of responsibility the manager has. Additionally, the company may also take into account the performance of the store, the number of employees, and the number of hours worked. All of these factors are taken into consideration when determining the salary of a manager at Chick-fil-A.

  • Median Annual Salary: $67,716 ($32.56/hour)
  • Top 10% Annual Salary: $89,880 ($43.21/hour)

Chick-fil-A Manager Job Requirements

To be hired as a Manager at Chick-fil-A, applicants must have a minimum of two years of restaurant management experience. A Bachelor’s degree in business or a related field is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to lead and motivate a team. Additionally, applicants must be able to work flexible hours, including nights and weekends. Finally, applicants must be able to pass a background check and drug test.

Chick-fil-A Manager Skills

Chick-fil-A Manager employees need the following skills in order to be successful:

Communication: Communication is the act of conveying information to others. As a manager, you need to be able to communicate effectively with your team, customers and superiors. This includes being able to give and receive feedback, answer questions and solve problems. You can also use communication to build trust with your team members and help them develop their own skills.

Team Building: Team building is the ability to create a positive work environment where employees feel valued and respected. As a manager, you can use team building skills to help your employees work together more effectively. For example, you can hold team-building activities like a monthly breakfast or lunch with your employees to encourage collaboration and friendly competition.

Time Management: As a manager, you need to be able to manage your time effectively. This includes knowing how to prioritize tasks and knowing when to delegate responsibilities to other employees. You can also use time management skills to help you complete your own work in a timely manner.

Decision Making: Managers need to make decisions that benefit their company and their team. You can make effective decisions by considering the consequences of each option and gathering as much information as possible. You can also use your decision-making skills to help your team members make decisions on their own. For example, you can provide them with the information they need to make the right choice.

Planning & Organizing: Planning and organizing are essential skills for a Chick-fil-A manager. This is because you need to ensure that your restaurant is fully stocked, the kitchen is clean and the staff is prepared for any situation that may arise. You also need to plan and organize your team’s work schedule and ensure that your employees are trained and prepared for any situation.

Chick-fil-A Manager Work Environment

Chick-fil-A managers typically work a 40-hour week, although they may be required to work additional hours during peak business periods. Managers are expected to be on their feet for long periods of time, and they must be able to lift and carry heavy items. Managers are responsible for overseeing the daily operations of the restaurant, including customer service, food preparation, and staff management. They must be able to handle stressful situations and remain calm under pressure. Managers must also be able to work well with a variety of people, including customers, staff, and vendors. They must be able to multitask and prioritize tasks in order to ensure that the restaurant runs smoothly.

Chick-fil-A Manager Trends

Here are three trends influencing how Chick-fil-A Manager employees work.

Change Management

Change management is an important skill for Chick-fil-A managers to understand and implement. With the ever-changing landscape of the restaurant industry, it’s essential that managers are able to quickly adapt to new trends and customer demands. Change management involves understanding how to effectively communicate changes to employees, customers, and other stakeholders, as well as developing strategies to ensure successful implementation.

Chick-fil-A managers must also be aware of the potential risks associated with change, such as employee resistance or customer dissatisfaction. By having a thorough understanding of change management principles, managers can better prepare their teams for any upcoming changes and ensure smooth transitions.

Self-Organizing Teams

Self-organizing teams are becoming increasingly popular in the restaurant industry, and Chick-fil-A is no exception. Self-organizing teams allow managers to delegate tasks more efficiently and empower employees to take ownership of their work. This approach also encourages collaboration among team members and allows them to develop problem-solving skills.

Chick-fil-A managers must understand how self-organizing teams operate and be able to effectively manage them. They need to provide clear direction and guidance while allowing team members to make decisions on their own. Managers should also ensure that team members have access to the resources they need to succeed.

Workplace Diversity and Inclusion

As the workplace continues to evolve, Chick-fil-A managers must understand and embrace diversity and inclusion. This means creating an environment where all employees feel respected and valued regardless of their race, gender, sexual orientation, religion, or any other factor.

Chick-fil-A managers should strive to create a culture that is open to different perspectives and ideas. They should also ensure that everyone has equal access to opportunities for growth and development. By fostering an inclusive work environment, Chick-fil-A managers can help build trust among team members and increase productivity.

Advancement Prospects

As a Chick-fil-A manager, you have the opportunity to advance your career by taking on additional responsibilities and learning new skills. You may be able to move up to a higher-level management position, such as a district manager or regional manager. You may also be able to move into a corporate position, such as a marketing or operations specialist. As you gain experience and demonstrate your leadership abilities, you may be able to move into a higher-level corporate position, such as a director or vice president.

Interview Questions

Here are five common Chick-fil-A Manager interview questions and answers.

1. On a scale of 1-10 how well do you work under pressure?

This question is a great way to determine how well you can handle stress and pressure. Employers ask this question because they want to make sure that their employees are able to work under pressure without making mistakes or causing problems for the company. When answering, it’s important to be honest about your ability to work under pressure while also showing that you have strategies for handling stressful situations.

Example: “I would say I’m an eight when it comes to working under pressure. While I do my best to always perform at my highest level, sometimes there are things beyond my control. For example, if there was a rush of customers during lunchtime, I might not be able to get everyone their food as quickly as I’d like. However, I am good at prioritizing tasks so that I can still provide excellent customer service even in high-pressure situations.”

2. How would you respond to an angry customer?

This question can help interviewers assess your customer service skills. They may ask this to see how you would respond to a challenging situation and whether you have the ability to diffuse it. In your answer, try to demonstrate that you are calm under pressure and able to resolve conflict.

Example: “I would first apologize for their experience and then do my best to understand what they’re upset about. I would also make sure to listen carefully so that I could fully understand their concerns. Once I’ve heard them out, I would explain why our policy is in place and offer an alternative solution if possible. If they still aren’t satisfied with my response, I would find someone else who can help them.”

3. What is one thing you wanted to accomplish today but did not get around to doing?

This question is a great way to learn more about the candidate’s work ethic and how they prioritize their tasks. It also helps employers understand what type of expectations you have for yourself as an employee. When answering this question, it can be helpful to think about something that happened recently at your current job or in another role.

Example: “I wanted to get through all my emails before lunch but I had so many customers come in that I didn’t have time to respond to everyone. I did make sure to reply to anyone who needed immediate attention, though. I always try to respond to emails within 24 hours.”

4. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can work full-time hours and be on time consistently. When answering, let them know your availability and what days of the week you would prefer to work. If you have a flexible schedule, mention that as well.

Example: “I am currently working part-time at another restaurant, but I am looking to transition into a full-time position. My availability is Monday through Friday from 10 a.m. to 5 p.m., with some flexibility if needed. I also have weekends free.”

5. Describe a time where something didn’t go exactly as planned and how you dealt with it.

This question is a great way to see how you respond to challenges and adversity. When answering this question, it can be helpful to focus on the steps you took to overcome the challenge or problem.

Example: “When I was working as a manager at my previous job, we had an employee who wasn’t performing up to our standards. We tried talking with them about their performance but they didn’t seem interested in improving. Eventually, we decided that we would have to let them go. It was difficult because we cared for the person and wanted them to succeed. However, we also needed to do what was best for the business. In the end, we helped them find another job where they could excel.”


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