20 Cigna Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Cigna.

Cigna is a health service company that helps people to improve the health, well-being, and peace of mind. The company offers a variety of health insurance plans and services, as well as a wide range of employee benefits.

When it comes to interviewing for a job at Cigna, there are a few key questions that you can expect to be asked. These questions will help the interviewer to get a better understanding of your skills and experience, as well as your motivation for wanting to work for the company.

Some of the questions that you can expect to be asked in a Cigna interview include:

– What do you know about Cigna? – Why are you interested in working for Cigna? – What do you think are the most important qualities for a successful employee at Cigna? – What do you think are the biggest challenges that Cigna faces? – What do you think sets Cigna apart from other health insurance companies?

By preparing for these questions, you will be able to put your best foot forward in your Cigna interview and increase your chances of being offered the job.

Cigna Interview Process

The interview process at Cigna can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, like software engineering, you may also have to complete a technical test. Overall, the interview process is generally positive, with interviewers being friendly and helpful. However, some candidates have reported being ghosted by the company after their interviews, which can be frustrating.

1. What do you know about Cigna?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When preparing for this interview, make sure to research Cigna thoroughly so that you know what it does, who its competitors are and any other information that will help you answer this question effectively.

Example: “I have been following Cigna since I was in college because my brother works there as an accountant. I am familiar with the company’s mission statement and values, which include providing quality care at affordable prices. I also know about some of the recent changes the company has made, such as expanding its services to include telehealth options.”

2. Why do you think you would be a good fit for Cigna?

This question is a great way for the interviewer to learn more about your interest in working for Cigna. When preparing an answer, it can be helpful to think of what attracted you to this role and how your skills and experience align with the job description.

Example: “I am interested in working for Cigna because I believe my background in customer service would make me a valuable asset to the company. In my previous roles, I have worked hard to provide excellent care and support to customers while also meeting sales goals. This has helped me develop strong communication and problem-solving skills that I feel would help me succeed at Cigna.”

3. How well do you handle complaints from customers?

Cigna is a health service company that helps people to improve their health, well-being and peace of mind. As such, it’s important for employees to be able to handle customer complaints in an effective manner. When answering this question, consider how you can demonstrate your ability to resolve conflict and help customers feel satisfied with the resolution.

Example: “I understand that sometimes things don’t go as planned. I believe that it’s important to listen to what the customer has to say and then work toward resolving the issue. In my last position, I had a customer who was upset because they didn’t receive their medication on time. After listening to their concerns, I apologized for the inconvenience and offered them a discount on their next order.”

4. Tell me about a time where you had to deal with an upset customer, how did you handle the situation?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client is upset with the company and how you can use your communication skills to help them feel better.

Example: “In my last position, I had a customer who was upset because they felt like we were overcharging them for their health insurance plan. When they called in, I listened to what they had to say and tried to understand why they felt that way. After explaining our pricing structure to them, they understood but still wanted to speak with someone else. I transferred them to another representative so they could get all of their questions answered.”

5. Describe your experience working in a team environment.

Working in a team environment is an important part of the job, and employers ask this question to make sure you’re able to work well with others. When answering this question, it can be helpful to mention specific examples of how you’ve helped your team succeed.

Example: “I have experience working in both large and small teams, and I find that each has its own unique benefits. In my last position, I worked on a smaller team where we were all very close and got along well. We would often collaborate on projects together and help one another out when needed. Working in a larger team was also beneficial because I had more opportunities to learn from other people.”

6. Provide an example of how you handled a difficult situation that arose while dealing with a patient or client.

This question is an opportunity to show your problem-solving skills and ability to handle challenging situations. When answering this question, it can be helpful to describe a situation that you handled well and the steps you took to resolve it.

Example: “When I was working as a nurse at a hospital, one of my patients had a serious allergic reaction after receiving treatment for a cold. The patient’s condition worsened quickly, so we administered epinephrine and called 911. After the patient stabilized, they were transferred to another facility where they could receive more specialized care. In this situation, I followed all safety protocols and ensured that the patient received the best possible care.”

7. What is your experience with conducting medical reviews and assessing claims?

Cigna uses a proprietary system to manage its claims and medical reviews. The company wants employees who have experience with this process, so it can help them get up to speed quickly. If you don’t have direct experience, consider describing your ability to learn new systems and processes quickly.

Example: “I’ve worked in the insurance industry for five years now, and I’ve used Cigna’s system since my first day on the job. I’m familiar with how the system works and how to navigate through it. In my last position, I was responsible for conducting medical reviews and assessing claims. I also helped train other team members on these processes.”

8. Do you have experience with data entry?

Cigna uses data entry to enter information into their computer system. The company wants employees who can perform this task accurately and efficiently. When answering, explain your experience with data entry and how you’ve improved your skills over time.

Example: “I have worked in a medical office for the past five years where I performed data entry on a daily basis. At first, it was challenging to learn how to use the software program we used at my previous job. However, after practicing and learning more about the program, I became very efficient at entering data. Now, I am able to complete tasks quickly and accurately.”

9. In what way are you able to ensure all information is accurate when entering it into a system?

This question is a way for the interviewer to assess your attention to detail and ability to work in an organized manner. Your answer should show that you are able to follow procedures, protocols and guidelines when entering information into a system.

Example: “I am very careful when entering data into any system because it’s important to ensure all information is accurate. I always double-check my work before submitting it to make sure there are no mistakes or typos. If I notice something wrong with the data after submitting it, I will go back and correct it.”

10. I see on your resume that you were promoted quickly at your last company, why do you think this was?

This question is a great way to show your interviewer that you are motivated and eager to advance in your career. When answering this question, it can be helpful to mention the steps you took to achieve this promotion and how it helped you grow as an employee.

Example: “I was promoted quickly at my last company because I am always looking for ways to improve myself and my work. I have taken several courses on leadership skills and communication techniques, which has helped me become more confident when speaking with others and presenting ideas. This confidence has also led to better relationships with my coworkers.”

11. What is your experience with managing projects?

Cigna is a large company that requires employees to work on projects and assignments. The interviewer may ask this question to learn more about your experience with managing tasks, meeting deadlines and collaborating with others. Use examples from previous jobs to show the interviewer you have what it takes to succeed in this role.

Example: “In my last position as an account manager, I worked on several different projects at once. One of these was creating new marketing strategies for our clients. I also had to manage client accounts and make sure they were happy with their services. Another project I managed was developing new sales goals for my team members.”

12. Describe some ways that you motivate yourself to finish tasks without supervision.

This question can help the interviewer understand how you work independently and complete tasks on time. Use examples from your previous experience to show that you are self-motivated and able to manage your time effectively.

Example: “I am a very independent person, so I find it easy to motivate myself to finish projects without supervision. However, in my last position, I worked with a team of people who were all responsible for different aspects of our project. We met every week to discuss progress and make sure we were all on track to meet our deadlines. This helped me learn how to balance working independently with collaborating with others.”

13. How comfortable are you reaching out to people?

This question can help the interviewer understand how you interact with customers and clients. It’s important to be friendly, empathetic and helpful when interacting with others.

Example: “I love talking to people because I find it so interesting what makes each person unique. When working as a customer service representative for my previous employer, I would always make sure to greet callers in a friendly voice and ask them about their day or week. This helped me build rapport with many of our customers and made them feel more comfortable reaching out to us if they had questions.”

14. How would you prioritize multiple competing assignments?

This question can help the interviewer assess your time management skills and ability to work under pressure. Use examples from previous experience where you successfully managed multiple assignments at once, prioritized tasks and met deadlines.

Example: “In my last role as a customer service representative for an insurance company, I often had several projects due within the same week. To prioritize these assignments, I first assessed which ones were urgent or required immediate attention. Then, I grouped similar assignments together so that I could complete them in one sitting if possible. Finally, I scheduled out each task according to its priority level and deadline.”

15. If we contacted one of your references, what would they tell us about you?

This question is a great way to learn more about the candidate’s character and personality. It also allows you to see how they interact with others, which can be an important part of their job. When answering this question, it can be helpful to think about what your references would say about you if we called them.

Example: “If I were to ask one of my references what they thought of me, they would tell you that I am a hard worker who always puts in extra effort. They would also tell you that I am very friendly and easy to get along with. They would probably mention that I have a lot of energy and enthusiasm for my work.”

16. What are some techniques you use to negotiate?

Cigna is a large company that requires employees to negotiate with clients and other stakeholders. Your answer should show the interviewer how you can use your communication skills to resolve conflicts and achieve mutually beneficial outcomes.

Example: “I believe in being honest, respectful and empathetic when negotiating. I try to understand my counterpart’s needs and interests before making any demands of them. This helps me avoid conflict and find solutions that work for everyone involved.”

17. When have you made a mistake and learned from it?

Employers ask this question to learn more about your problem-solving skills and how you’ve grown from past experiences. When answering, try to think of a time when you made a mistake but learned from it. This shows that you’re willing to take responsibility for your actions and are committed to improving yourself as an employee.

Example: “When I first started working in the healthcare industry, I was so excited to help people that I would often give patients advice without knowing all the facts. One day, I told a patient they should stop taking their medication because I thought there was a better alternative. After speaking with their doctor, I realized my mistake and apologized. From then on, I always make sure to do my research before giving advice.”

18. What type of work environment motivates you to work hard?

This question can help the interviewer understand what type of work environment you prefer and how it might affect your performance at Cigna. When answering this question, consider what motivates you to do your best work and describe a previous job that had similar characteristics.

Example: “I thrive in an open-door policy where I feel comfortable asking questions or providing feedback about my work. In my last position, I was able to speak with my manager about any concerns I had regarding my work or other aspects of the company. This helped me learn more about the company’s policies and procedures while also helping me develop my communication skills.”

19. How have you built relationships with other departments within companies that you’ve worked at?

Cigna is a large company that works with many different departments to provide its customers with the best possible service. The interviewer may ask this question to learn more about your communication skills and how you’ve worked with other teams in the past. Use examples from previous jobs to show that you can work well with others, collaborate on projects and solve problems together.

Example: “I have always been passionate about customer service, so I volunteered for several training sessions where we learned about working with other departments like sales and marketing. We discussed ways to communicate effectively with each other and build relationships that would benefit our customers. In my current role as an account manager, I regularly speak with representatives from other departments to discuss new products or services.”

20. What aspects of business analyst roles interest you the most?

This question helps the interviewer understand your interest in working for Cigna and how you would fit into their organization. Use this opportunity to show that you have a passion for business analysis by describing what excites you about the role.

Example: “I am passionate about helping organizations achieve success through data-driven insights. I love being able to use my analytical skills to find solutions to complex problems, which is why I’m excited to work at a company like Cigna where there are so many opportunities to apply my expertise.”


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