10 Cisco Webex Interview Questions and Answers

Cisco Webex is a leading platform for video conferencing, online meetings, and collaboration. It is widely adopted by organizations for its robust features, including high-quality video, secure communication, and seamless integration with various productivity tools. As remote work and virtual collaboration become increasingly prevalent, proficiency in Cisco Webex is a valuable skill for professionals across various industries.

This article provides a curated selection of interview questions designed to test your knowledge and expertise in Cisco Webex. By familiarizing yourself with these questions and their answers, you will be better prepared to demonstrate your proficiency and stand out in your next technical interview.

Cisco Webex Interview Questions and Answers

1. Describe the core functionalities and services provided by Webex.

Cisco Webex is a suite of collaboration tools designed to facilitate communication and teamwork. Its core functionalities include:

• Webex Meetings: A platform for hosting online meetings with features like HD video, screen sharing, and recording. It supports webinars and virtual events.
• Webex Teams: A tool integrating messaging, file sharing, and video conferencing for real-time collaboration.
• Webex Calling: A cloud-based phone system offering enterprise-grade calling features, including voicemail and call forwarding.
• Webex Devices: Hardware solutions like video conferencing systems and room kits that integrate with Webex services.
• Security and Compliance: Features include end-to-end encryption and compliance with industry standards.
• Integration and APIs: Webex offers integration with third-party applications and APIs for custom development.

2. Write a simple script using Webex APIs to schedule a meeting.

To schedule a meeting using Webex APIs, make an HTTP POST request to the Webex Meetings API endpoint with the necessary details. Below is a Python script demonstrating this:

import requests
import json

access_token = 'YOUR_ACCESS_TOKEN'
url = 'https://webexapis.com/v1/meetings'

meeting_details = {
    "title": "Team Sync",
    "start": "2023-10-01T10:00:00Z",
    "end": "2023-10-01T11:00:00Z",
    "timezone": "UTC",
    "invitees": [
        {"email": "[email protected]"},
        {"email": "[email protected]"}
    ]
}

headers = {
    'Authorization': f'Bearer {access_token}',
    'Content-Type': 'application/json'
}

response = requests.post(url, headers=headers, data=json.dumps(meeting_details))

if response.status_code == 200:
    print("Meeting scheduled successfully.")
else:
    print(f"Failed to schedule meeting: {response.status_code} - {response.text}")

3. Using Webex APIs, write a script to add a new user to an existing team.

To add a new user to an existing team using Webex APIs, follow these steps:

• Authenticate with the Webex API using an access token.
• Retrieve the team ID of the existing team.
• Use the API to add the new user to the team.

Here is a Python script demonstrating this process:

import requests

access_token = 'YOUR_ACCESS_TOKEN'
user_email = '[email protected]'
team_id = 'YOUR_TEAM_ID'

headers = {
    'Authorization': f'Bearer {access_token}',
    'Content-Type': 'application/json'
}

url = 'https://webexapis.com/v1/team/memberships'

data = {
    'teamId': team_id,
    'personEmail': user_email
}

response = requests.post(url, headers=headers, json=data)

if response.status_code == 200:
    print('User added successfully')
else:
    print(f'Failed to add user: {response.status_code} - {response.text}')

4. Discuss the advanced features of Webex, such as AI-driven meeting insights and analytics.

Webex offers advanced features like AI-driven meeting insights and analytics. AI-driven insights provide automated meeting summaries, action items, and follow-up reminders, helping participants stay organized. Additionally, AI assists in real-time transcription and translation, enhancing accessibility. Webex analytics offer detailed reports on meeting metrics, helping organizations understand usage patterns and identify areas for improvement.

5. Create a custom integration that sends a notification to a Webex space when a specific event occurs in another application.

To create a custom integration that sends a notification to a Webex space when a specific event occurs in another application, use the Webex REST API. Here is a high-level overview of the steps involved:

• Obtain an access token from Webex to authenticate API requests.
• Identify the Webex space ID where the notification will be sent.
• Use the Webex API to send a message to the specified space when the event occurs in the other application.

Example:

import requests

def send_webex_notification(access_token, space_id, message):
    url = "https://webexapis.com/v1/messages"
    headers = {
        "Authorization": f"Bearer {access_token}",
        "Content-Type": "application/json"
    }
    payload = {
        "roomId": space_id,
        "text": message
    }
    response = requests.post(url, headers=headers, json=payload)
    return response.status_code

access_token = "YOUR_ACCESS_TOKEN"
space_id = "YOUR_SPACE_ID"
message = "An event has occurred in the other application."

status_code = send_webex_notification(access_token, space_id, message)
if status_code == 200:
    print("Notification sent successfully.")
else:
    print("Failed to send notification.")

6. Write a script to automate the process of recording and storing Webex meetings.

To automate the process of recording and storing Webex meetings, use the Webex API. Here is an example using Python:

import requests

client_id = 'YOUR_CLIENT_ID'
client_secret = 'YOUR_CLIENT_SECRET'
access_token = 'YOUR_ACCESS_TOKEN'

def start_and_record_meeting(meeting_id):
    headers = {
        'Authorization': f'Bearer {access_token}',
        'Content-Type': 'application/json'
    }
    
    start_meeting_url = f'https://webexapis.com/v1/meetings/{meeting_id}/start'
    response = requests.put(start_meeting_url, headers=headers)
    
    if response.status_code == 200:
        print('Meeting started successfully.')
        
        record_meeting_url = f'https://webexapis.com/v1/recordings'
        record_response = requests.post(record_meeting_url, headers=headers, json={'meetingId': meeting_id})
        
        if record_response.status_code == 200:
            print('Meeting is being recorded.')
        else:
            print('Failed to record the meeting.')
    else:
        print('Failed to start the meeting.')

meeting_id = 'YOUR_MEETING_ID'
start_and_record_meeting(meeting_id)

7. Given a scenario where a Webex API integration is failing, describe your approach to troubleshoot and resolve the issue.

When troubleshooting a failing Webex API integration, consider the following:

• Verify API Credentials: Ensure that the API credentials are correct and have not expired.
• Check API Endpoint and Request Format: Confirm that the API endpoint and request format adhere to the Webex API documentation.
• Review API Rate Limits: Check if the integration is hitting rate limits and adjust the request frequency if necessary.
• Inspect Error Messages and Logs: Examine error messages and logs for clues about the issue.
• Test with API Tools: Use tools like Postman to manually send requests to the Webex API.
• Network and Connectivity Checks: Ensure there are no network issues or firewall rules blocking the API requests.
• Update and Compatibility: Ensure the integration code is up-to-date and compatible with the current Webex API version.
• Consult Documentation and Support: Refer to the Webex API documentation and consider reaching out to Cisco Webex support if needed.

8. Implement a script using Webex APIs to enforce multi-factor authentication for all users in an organization.

To enforce multi-factor authentication (MFA) for all users in an organization using Webex APIs, interact with the Webex Identity Service API. Here is an example:

import requests

access_token = 'YOUR_ACCESS_TOKEN'
users_endpoint = 'https://webexapis.com/v1/people'

headers = {
    'Authorization': f'Bearer {access_token}',
    'Content-Type': 'application/json'
}

response = requests.get(users_endpoint, headers=headers)
users = response.json()['items']

update_endpoint = 'https://webexapis.com/v1/people/{user_id}'

for user in users:
    user_id = user['id']
    update_data = {
        'authentication': {
            'mfaEnabled': True
        }
    }
    update_response = requests.put(update_endpoint.format(user_id=user_id), headers=headers, json=update_data)
    if update_response.status_code == 200:
        print(f'MFA enforced for user: {user["displayName"]}')
    else:
        print(f'Failed to enforce MFA for user: {user["displayName"]}')

9. What are some common issues faced by Webex users and how would you troubleshoot them?

Common issues faced by Webex users include connectivity problems, audio/video issues, and login difficulties. Here are some ways to troubleshoot these issues:

• Connectivity Problems:
  • Ensure a stable internet connection. Try switching to a wired connection if using Wi-Fi.
  • Check for firewall or antivirus settings blocking Webex. Temporarily disable them to see if the issue is resolved.
  • Restart the router and the device being used for Webex.
• Audio/Video Issues:
  • Verify the correct microphone and camera are selected in the Webex settings.
  • Ensure no other applications are using the microphone or camera.
  • Update the audio and video drivers on the device.
  • Test the microphone and camera using the Webex test meeting feature.
• Login Difficulties:
  • Double-check the username and password for any typos.
  • Ensure the account is not locked or disabled.
  • Clear the browser cache and cookies if using the Webex web application.
  • Try logging in from a different browser or device to rule out device-specific issues.

10. Discuss the capabilities and limitations of the Webex mobile app.

The Webex mobile app offers features like video conferencing, screen sharing, messaging, and scheduling. It integrates with other Cisco Webex tools and third-party applications. However, it has some limitations:

• Limited Features: The mobile app may lack some advanced features available on the desktop version.
• Screen Size Constraints: The smaller screen size can make it challenging to view and interact with shared content or multiple video streams.
• Battery Consumption: Prolonged use, especially during video calls, can lead to significant battery drain.
• Network Dependency: The app’s performance is highly dependent on the quality of the mobile network connection.