20 City Furniture Interview Questions and Answers

City Furniture is one of the largest home furnishing and accent retailers in the United States. With over 150 stores across Florida, Georgia, Illinois, Maryland, New Jersey, New York, North Carolina, Pennsylvania, and Virginia, City Furniture is a leading provider of quality furniture at an affordable price.

If you’re applying for a job at City Furniture, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of City Furniture interview questions and answers to help you prepare for your interview.

City Furniture Interview Process

The interview process at City Furniture is relatively quick and easy. Most applicants report having a positive experience, with friendly and professional staff. The length of the hiring process varies depending on the position applied for, but typically takes around a week from start to finish.

For most positions, the first step is a phone screen with a recruiter or HR representative. This is followed by one or more in-person or video interviews with members of the department you would be working in. You may also be asked to complete an assessment test or background check. In some cases, offers are made on the spot, while in others you may have to wait a few days to hear back.

Overall, the interview process at City Furniture is efficient and straightforward. Applicants should expect to answer questions about their qualifications and experience, as well as their goals and motivations for wanting to work at the company.

1. What is your experience with sales?

This question is a great way to learn about your potential future coworkers. City Furniture wants to know if you have experience working with their team and how well you would fit in. When answering this question, it can be helpful to mention the skills you learned from previous sales jobs.

Example: “I worked as a cashier at a local grocery store for two years before I started my current job. During that time, I learned how to interact with customers and use different types of technology. I also developed strong customer service skills and became familiar with many brands. In my current role, I work on commission, so I am always looking for ways to improve my sales techniques.”

2. Tell me about a time when you had to deal with an upset customer, how did you handle it?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have the skills necessary to work in customer service. When answering this question, it’s important to highlight your problem-solving and interpersonal skills.

Example: “In my previous role as a sales associate at a home decor store, I had an upset customer who was looking for a specific type of vase that we didn’t carry in our inventory. Instead of just telling her we didn’t have what she wanted, I offered to look online for similar items or other stores where she might be able to find what she needed. She appreciated my willingness to help and ended up finding exactly what she was looking for.”

3. Do you have any experience working in a team environment?

Working in a team environment is an important part of working at City Furniture. The company has many departments that work together to ensure customers have the best experience possible when shopping for furniture. Your answer should show your ability to collaborate with others and share ideas.

Example: “I’ve worked in a team environment throughout my career, including my previous job as a sales associate at a local furniture store. I was responsible for helping customers find the right furniture pieces while also assisting other associates who were looking for specific items. This helped me develop my communication skills and learn how to work well with others.”

4. Are you comfortable making cold calls?

Cold calling is a sales technique that involves making calls to people you don’t know. Employers ask this question because they want to make sure you’re comfortable with the process and can do it effectively. In your answer, explain why you are or aren’t comfortable doing cold calls and what steps you would take to get more comfortable if you aren’t currently.

Example: “I am not very comfortable making cold calls. I find it much easier to talk to someone when I already have some rapport with them. However, I understand that cold calling is an important part of selling furniture, so I would be willing to practice until I got better at it. I would start by practicing on my friends and family members who are open to talking about furniture.”

5. How do you measure success?

This question can help the interviewer determine how you define success and what your goals are. It’s important to show that you’re motivated by more than just money, but also by personal growth and helping others succeed.

Example: “Success is when I’ve helped my team members grow in their roles and feel confident about their responsibilities. When they have a positive attitude toward work and life, it makes me feel like I’m doing something right. Success for me is also knowing that I’m making customers happy with our products and services. If I know that I’m providing quality furniture at affordable prices, then I know I’m succeeding.”

6. Why are you interested in this position at City Furniture?

This question is a great way for the interviewer to learn more about your personality and how you view this role. They want to know that you are passionate about working at City Furniture, so be sure to highlight what aspects of the job interest you most.

Example: “I am interested in this position because I love furniture and home decor. I have always been creative, so I find it rewarding to work with customers who are looking for new ways to decorate their homes. I also enjoy helping people find solutions to their design problems, which is why I would love to work here.”

7. Describe a situation where you were able to achieve your quota by going above and beyond what was expected of you.

This question is a great way to show your dedication and willingness to go above and beyond what’s expected of you. When answering this question, it can be helpful to mention how the quota helped you achieve success in your role.

Example: “In my previous position as an interior designer at a home decor store, I was tasked with creating five designs per week. One week, I had a particularly busy schedule that prevented me from completing all of my work on time. Instead of missing my deadline, I stayed late every night for two weeks until I completed all of my work. This allowed me to meet my quota while still maintaining a healthy work-life balance.”

8. If hired, what would be the first thing that you would want to accomplish as a member of our team?

This question is a great way to determine what the candidate’s goals are and how they plan to achieve them. It also gives you an idea of their motivation level and enthusiasm for the position. When answering this question, it can be helpful to think about your own career goals and how they align with the company’s mission statement.

Example: “I would want to learn as much as I could about the furniture industry and the products that City Furniture offers. I have always been passionate about interior design and home decor, so I would love to use my skills to help customers find exactly what they’re looking for. I am also very committed to customer service, so I would make sure to provide excellent support to anyone who contacts us.”

9. What are some of your favorite furniture brands?

This question can help the interviewer get to know you better and see if your tastes align with City Furniture’s. If you have experience working in a furniture store, it can also be an opportunity for you to share some of your favorite brands that aren’t necessarily City Furniture.

Example: “I love Restoration Hardware because they make beautiful pieces that are well-made and last a long time. I’ve always admired Crate & Barrel’s style and their commitment to sustainability. And while I haven’t had much experience selling Ashley Furniture, I think their products are great quality at affordable prices.”

10. How would you go about selling a piece of furniture to someone who has already told you they weren’t interested?

This question is designed to test your sales skills and ability to overcome objections. It’s important to show the hiring manager that you can be confident in your product knowledge, have a positive attitude and are willing to go above and beyond for customers.

Example: “I would first ask them why they weren’t interested in the piece of furniture. If it was because of price, I would offer them a discount or coupon code. If it was because of size, I would tell them about our delivery service where we can deliver larger pieces of furniture at no extra cost. If it was because of color, I would offer to paint the piece free of charge.”

11. When was the last time you dealt with a difficult client or co-worker? How did you resolve the situation?

This question can help the interviewer understand how you handle conflict and whether you have any strategies for resolving it. Use your answer to highlight your problem-solving skills, communication abilities and ability to work with others.

Example: “At my previous job, I had a coworker who was always late to work. This made it difficult for us to complete our tasks on time because we were constantly waiting for one another. After talking to them about the issue, they agreed to be more punctual. However, they continued to be late several times after that. Eventually, I spoke to their manager about the situation. They told me that they would speak to them again and if they continued to be late, they would terminate them.”

12. In order to succeed in this role, one must be very confident. Would you say you are a confident person?

This question is a great way to determine how confident you are in your abilities and skills. When answering this question, it can be helpful to mention a time when you were faced with a challenge or obstacle and overcame it through confidence.

Example: “I would say that I am a very confident person. In my previous role as an assistant manager at a local restaurant, I was tasked with training new employees on the ins and outs of our business. One day, one of my servers called out sick, leaving me without a server for the evening rush. I knew I had to step up and take over the position myself. I did so confidently and successfully served all of my tables that night.”

13. Have you ever been involved in a negotiation? Can you tell us about it?

This question is a great way to see how you handle negotiations and whether or not you have experience with them. When answering this question, it can be helpful to give an example of a time when you successfully negotiated something in your previous role.

Example: “In my last position as a furniture sales associate at a local store, I was tasked with negotiating the price of a customer’s purchase. The customer wanted to buy two pieces of furniture for their home but they were on a budget. I asked questions about what they liked about our furniture and found out that they really loved the style of one particular piece. I offered to sell them the piece at a discounted price if they purchased another piece from us.”

14. We like to think of ourselves as a family here at City Furniture. What does being part of a family mean to you?

This question is a great way to see how you feel about the company’s culture. It also helps employers understand if your values align with their own. When answering this question, it can be helpful to mention specific examples of what makes City Furniture a family-like environment.

Example: “I think being part of a family means that everyone supports each other and looks out for one another. At my last job, we had weekly team lunches where we would all get together and discuss our work week. I really enjoyed these lunches because they gave me an opportunity to learn more about my coworkers and build relationships with them.”

15. As a Sales Representative, you will often be required to work on weekends and holidays. Are you comfortable working these days?

Working weekends and holidays is a common requirement for sales representatives. Employers ask this question to make sure you are comfortable with these working hours. In your answer, explain that you understand the position requires weekend work. Explain that you are willing to do what it takes to succeed in the role.

Example: “I am very comfortable working on weekends and holidays. I know that as a sales representative, I will be required to work on days when most people are off of work. I am excited about the opportunity to earn commission while others are relaxing. I am committed to doing whatever it takes to help my team meet our goals.”

16. What do you consider to be the most important quality in a good leader?

This question is a great way to assess your leadership skills and how you would apply them in this role. A good leader should be able to motivate their team, communicate effectively and solve problems when they arise. When answering this question, think about what qualities you have that make you an effective leader.

Example: “I believe the most important quality in a good leader is empathy. I feel like it’s important for leaders to understand the challenges of those who work under them and show compassion when things don’t go as planned. It also helps if they can provide solutions to these issues rather than just acknowledging them.”

17. Tell me about a time when you had to make a decision without consulting your manager. How did you decide what to do?

This question can help interviewers understand how you make decisions on your own and what kind of thought process you use. It can also show them that you’re comfortable making independent choices. When answering this question, it can be helpful to describe a specific situation in which you made an important decision without consulting anyone else.

Example: “When I was working as a sales associate at a home improvement store, my manager asked me to work the floor while he went to get some supplies. He told me not to leave the floor unless someone needed assistance or there was a problem. However, when I was helping a customer find something, another employee came up to me and said they were going to take care of the customer I was with. I knew that wasn’t right, so I politely explained to the other employee that I was still helping the customer and would be with them shortly. The other employee apologized and left.”

18. Describe a successful sale that you made recently.

This question is a great way to show your interviewer that you are passionate about sales and customer service. When answering this question, it can be helpful to describe the steps you took to make the sale or how you helped the customer find what they were looking for.

Example: “I recently had a customer who was looking for a new couch but wasn’t sure exactly what she wanted. I asked her questions about what colors she liked and what styles of furniture she already owned. After asking these questions, I showed her several different options in similar styles and fabrics. She ended up choosing one of the couches I suggested and said she loved it.”

19. Which area of marketing are you most interested in?

This question is a great way to show your knowledge of the company’s marketing strategies and how you can contribute to them. When answering this question, it can be helpful to mention an area that the interviewer mentions in their job description or something you’ve noticed they’re currently focusing on.

Example: “I’m most interested in social media marketing because I think it’s important to have a strong online presence for customers to find us. In my last role, we focused heavily on our Instagram account, which led to more sales through our website. I would love to help City Furniture develop its social media presence even further.”

20. What makes you passionate about interior design?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your personal interests, skills and values.

Example: “I love interior design because it allows me to create beautiful spaces that people can enjoy for years to come. I’m passionate about making sure my clients are happy with their new home or office space, which is why I take pride in listening to their needs and preferences. I also love working with a variety of materials and colors, so designing interiors gives me an opportunity to use my creativity.”