Career Development

14 Claims Administrator Skills for Your Career and Resume

Learn about the most important Claims Administrator skills, how you can utilize them in the workplace, and what to list on your resume.

A claims administrator is responsible for ensuring that insurance claims are processed correctly and in a timely manner. This individual must have strong organizational and customer service skills to be successful in this role. In addition, claims administrators must have a working knowledge of the insurance industry and the claims process. If you are interested in becoming a claims administrator, learning about the necessary skills can help you determine if this is the right career for you.


Coding is the process of using a series of symbols to represent information. As a claims administrator, you may need to code medical terminology or other data for computer storage and retrieval. This skill can help you manage files efficiently and ensure that your office has all the necessary records when processing insurance claims. It also allows you to track patient histories more easily and identify trends in treatment methods.


Communication is the ability to convey information in a clear and understandable manner. As a claims administrator, you may need to communicate with clients over the phone or through email. You should be able to explain complex topics clearly so that your clients understand their rights and responsibilities as well as what they can expect from the insurance company.

Denials Management

Denials management is the ability to assess a claim and determine if it’s likely to be approved. If you have this skill, you can help your company save money by approving claims that are likely to be accepted. You also use denials management when reviewing claims to ensure they meet all of the necessary requirements for approval.

Analytical Skills

Analytical skills are the ability to examine data and information, identify patterns and trends and make logical conclusions. This is an important skill for claims administrators because they often review medical records, accident reports and other documents that contain details about a claim. They also analyze these details to determine if the company should accept or deny a claim.


Organization is the ability to keep track of files, documents and other information. As a claims administrator, you may need to organize large amounts of data for each claim that comes in. This includes keeping track of all correspondence with clients, medical records, invoices and any other paperwork related to the claim. You also need to be organized when entering data into your company’s computer system so it can be retrieved later if needed.

Claims Processing

Claims administrators often process claims for their organization, so it’s important to have knowledge of the different types of insurance and how they work. You may also need to review medical records or other documentation to verify that a claim is valid. When you receive a new claim, you might be responsible for entering all necessary information into an electronic system.

Customer Service

Customer service skills are important for claims administrators to have because they often interact with customers and clients. Customer service involves providing information, answering questions and resolving issues for others. Having customer service skills can help you be a more effective member of your team and improve the overall experience of those who use your company’s services.

Problem Solving

Problem solving is the ability to identify and resolve issues. As a claims administrator, you may need to solve problems related to customer service or insurance claims. For example, if a customer has an issue with their claim, you might be responsible for resolving it by finding solutions that satisfy both parties. You can also use problem-solving skills when working on projects, as you may need to find ways to overcome obstacles in order to complete them successfully.

Time Management

Time management is the ability to plan and execute tasks in a way that ensures you meet deadlines. As a claims administrator, time management skills are important because they allow you to complete your work on time and ensure customers receive their compensation quickly. For example, if an insurance company receives a claim for car damage, it’s the claims administrator’s job to review the details of the claim, approve payment and send the customer their check within a certain period of time.

Software Proficiency

The ability to use software programs is an important skill for claims administrators. These professionals often need to be able to navigate through various computer systems, including those used by the company they work for and any third-party vendors that may be involved in processing claims. They also need to be able to create files and documents using word processors and other types of software.

Medical Billing

Medical billing is the process of recording and submitting patient information to insurance companies. This includes entering patient data, identifying services rendered and calculating costs. Medical billers ensure that claims are processed accurately and in a timely manner. Having medical billing skills can help you verify that patients receive accurate reimbursements for their treatment.

HIPAA Compliance

HIPAA compliance is a set of rules and regulations that govern how health care providers, insurers and other medical service providers handle patient information. It’s important for claims administrators to understand HIPAA so they can ensure the privacy of their clients’ personal data. For example, if an insurance company receives a request for client records from law enforcement, it’s the claims administrator’s responsibility to ensure those records are only released with proper authorization.

Attention to Detail

Attention to detail is the ability to notice small details and make sure they are correct. This skill can be important for claims administrators because it ensures that all aspects of a claim are handled correctly. For example, if an employee files a claim for car damage, the administrator may need to check the paperwork thoroughly to ensure that all information is accurate and complete.


A claims administrator needs to understand the appeal process, which involves reviewing a claim and determining if it meets certain criteria. For example, an insurance company may deny a claim because of insufficient evidence or lack of responsibility on the part of the claimant. In this case, the claims administrator can review the file and determine whether there is enough information for the insurer to approve the claim. If so, they can submit an appeal that explains why the insurer should reconsider their decision.

How Can I Learn These Claims Administrator Skills?

There are a few ways to learn the necessary skills to become a Claims Administrator. Many community colleges offer courses in medical billing and coding, which would give you a foundation in the skills needed to process claims. Alternatively, there are many online courses available which can be completed at your own pace. In addition to formal education, it is important to develop strong communication, analytical, and problem-solving skills. These skills can be honed through practice and by working with experienced Claims Administrators. Finally, it is important to be well-organized and detail-oriented in order to process claims accurately and efficiently.


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