What Does a Claire’s Stores Store Manager Do?

Claire’s Stores is a global fashion accessories retailer for young women, teens, tweens, and kids. They offer a wide range of products, including jewelry, hair accessories, cosmetics, and more.

A Store Manager at Claire’s Stores is responsible for overseeing the day-to-day operations of the store. This includes managing staff, ensuring customer satisfaction, and maintaining store standards. Store Managers must also be able to motivate their team to reach sales goals and ensure that the store is running efficiently. They must also be able to handle customer complaints and resolve any issues that may arise.

Claire’s Stores Store Manager Job Duties

A Claire’s Stores Store Manager typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of sales associates to achieve store goals
• Ensure that all customer service standards are met, providing an exceptional shopping experience for each customer
• Monitor daily operations, including opening/closing procedures, cash handling, inventory management, and merchandising
• Develop strategies to increase sales and profitability, while controlling expenses
• Maintain accurate records of employee attendance, performance reviews, and payroll
• Train new employees on company policies and procedures, as well as product knowledge
• Manage the recruitment process, interviewing potential candidates and making hiring decisions
• Create and implement effective visual merchandising plans to maximize sales
• Analyze sales reports and identify areas of improvement
• Address customer complaints in a timely manner, resolving issues quickly and efficiently
• Participate in weekly conference calls with corporate office to discuss store performance
• Actively participate in local community events and initiatives to promote the brand

Claire’s Stores Store Manager Salary

Salaries for Store Managers at Claire’s Stores are determined by a variety of factors, including the individual’s experience, the size of the store, the location of the store, the availability of the position, and the company’s budget. Additionally, the Store Manager’s performance and the current market conditions can influence the salary offered. Claire’s Stores strives to provide competitive salaries that are commensurate with the individual’s experience and qualifications.

• Median Annual Salary: $59,564 ($28.64/hour)
• Top 10% Annual Salary: $78,100 ($37.55/hour)

Claire’s Stores Store Manager Job Requirements

To be hired as a Store Manager at Claire’s Stores, applicants must have a minimum of two years of retail management experience. A Bachelor’s degree in business or a related field is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to motivate and lead a team. Additionally, applicants must be able to work flexible hours, including nights and weekends. A valid driver’s license is also required.

Claire’s Stores offers a comprehensive training program for new Store Managers, which includes learning the company’s policies and procedures, as well as the basics of retail management. The training program also covers topics such as customer service, sales, and inventory management. Upon successful completion of the training program, Store Managers will be certified in the company’s policies and procedures.

Claire’s Stores Store Manager Skills

Claire’s Stores Store Manager employees need the following skills in order to be successful:

Leadership: As a store manager, you are a leader of a team of employees. You are responsible for the success of your store and the well-being of your employees. Effective leaders are able to motivate their teams and inspire them to work hard. You can do this by providing clear goals, offering praise and incentives for success and addressing any issues that may arise.

Customer Service Skills: Customer service skills are an essential part of a store manager’s responsibilities. You should be able to provide excellent customer service to your customers and employees. This includes greeting customers, answering questions, resolving issues and providing feedback.

Team Development: A store manager’s role is to lead a team of employees, so it’s important for them to have strong team development skills. As a manager, you can help your team grow by providing them with opportunities for professional development, such as by sending them to conferences or providing them with training. You can also help your team grow by recognizing their achievements and providing them with opportunities for advancement.

Employee Scheduling: As a Claire’s Stores store manager, you may be responsible for scheduling your employees’ work shifts. This can include assigning employees to specific days, times and departments. It’s important to consider employee availability and preferences when scheduling to ensure you’re meeting the needs of your team. You may also need to adjust schedules as needed, such as when an employee is unexpectedly absent or when a new opening occurs.

Budgeting & Finance: A store manager’s duties often include managing the finances of their store. This includes creating a budget, tracking expenses and making sure the store has enough money to operate. A manager’s knowledge of budgeting and finance can help them make informed decisions about how to spend the store’s money.

Claire’s Stores Store Manager Work Environment

Store managers at Claire’s Stores typically work a 40-hour week, although they may be required to work additional hours during peak times such as the holiday season. Store managers are responsible for overseeing the day-to-day operations of the store, including managing staff, ensuring customer satisfaction, and meeting sales goals. They must also be able to handle customer complaints and resolve conflicts. Store managers must be able to work in a fast-paced environment and be able to multitask. They must also be able to work with a variety of people, including customers, staff, and vendors. Store managers may also be required to travel to other stores or attend conferences and seminars.

Claire’s Stores Store Manager Trends

Here are three trends influencing how Claire’s Stores Store Manager employees work.

Workplace Diversity

Workplace diversity is an important trend for store managers to understand and embrace. Diversity in the workplace can bring a variety of perspectives, ideas, and experiences that can help create a more productive and innovative work environment.

Store managers should strive to create an inclusive culture by encouraging open dialogue among employees from different backgrounds and creating opportunities for collaboration. Additionally, they should ensure that all employees are treated fairly and given equal access to resources and opportunities. By understanding and embracing workplace diversity, store managers can foster a positive and productive work environment.

Communication Skills

As the retail industry continues to evolve, store managers must be able to effectively communicate with customers and employees. Communication skills are essential for store managers to build relationships, motivate staff, and ensure customer satisfaction.

Store managers need to be able to listen carefully to customer feedback and use it to improve their stores. They also need to be able to clearly explain policies and procedures to both customers and employees. Additionally, they should be able to provide constructive criticism and praise in order to foster a positive work environment.

In today’s digital age, store managers must also be comfortable using technology to communicate with customers and employees. This includes being able to send emails, text messages, and social media posts. Store managers must also be able to use video conferencing tools to conduct virtual meetings.

Embrace Technology

As a store manager, it is important to understand the emerging trend of embracing technology. Technology can help streamline processes and increase efficiency in the workplace. For example, using an inventory management system can help keep track of stock levels and ensure that products are always available for customers. Additionally, implementing customer relationship management (CRM) software can help build relationships with customers and provide personalized experiences.

Technology can also be used to improve communication between employees and managers. By utilizing tools such as Slack or Microsoft Teams, store managers can easily communicate with their team members and stay up-to-date on any changes or updates. Finally, leveraging data analytics can help store managers make informed decisions about product placement, promotions, and other strategies.

Advancement Prospects

Store managers at Claire’s Stores have the opportunity to advance their careers by taking on additional responsibilities. As store managers gain experience, they may be promoted to district manager, regional manager, or even corporate positions. District managers are responsible for overseeing multiple stores in a given area, while regional managers oversee multiple districts. Corporate positions may include roles in marketing, finance, or operations. Store managers may also choose to pursue additional education or certifications to increase their chances of advancement.

Interview Questions

Here are five common Claire’s Stores Store Manager interview questions and answers.

1. How would you handle an employee who was not performing up to expectations?

This question can help the interviewer determine how you handle conflict and whether you have experience with disciplinary action. When answering, it can be helpful to mention a specific situation where you helped an employee improve their performance or behavior.

Example: “In my last role as a store manager at a clothing retailer, I had an employee who was consistently late for work. After talking with them about the issue, they told me that they were having trouble getting up in the morning. We discussed some options, including changing their schedule so they worked later shifts. They agreed to try this new schedule and after two weeks of consistent attendance, we changed their schedule back.”

2. If hired, how many hours per week could you commit to working?

Employers ask this question to ensure you’re able to work the required hours. They want someone who can be committed to working a full-time schedule, so it’s important to answer honestly and explain any extenuating circumstances that may affect your ability to work the required number of hours.

Example: “I am available for 40 hours per week. I have no other commitments outside of work, so I would be happy to put in those extra hours if needed. In my last position, I worked 50 hours per week because we were short-staffed. I was happy to do it, but I understand that sometimes there are situations where employees need time off or take sick days.”

3. Give me an example of a time where you had to make an important decision quickly. Was this the right decision?

This question can help the interviewer understand how you make decisions and whether or not you have experience making important choices. Use examples from your previous work experience to show that you are capable of making good, quick decisions.

Example: “In my last position as a store manager at Claire’s, I had to decide between hiring two candidates for an open sales associate position. One candidate was more experienced than the other, but they both seemed like great employees. In this situation, I decided to hire the less experienced employee because she showed enthusiasm and eagerness to learn. She ended up being one of our best sales associates.”

4. How do you like to be recognized when you go above and beyond?

This question can help the interviewer get to know you as a person and how you like to be recognized for your hard work. It’s important to show that you appreciate recognition, but it’s also important to show that you’re motivated by more than just being rewarded with money or prizes.

Example: “I love when my manager takes me out to lunch or dinner to celebrate something I’ve done well. I think it’s important to take time to celebrate successes together so we can continue to build our relationship. I also really enjoy getting small gifts from customers who have had an amazing experience in the store. For example, if they got their favorite earrings fixed at no charge, they might leave us a nice note and buy us a gift card to go out to eat.”

5. Can you tell us about a time when you handled a tough situation well?

This question can help the interviewer learn more about your problem-solving skills and how you react to challenging situations. When answering this question, it can be helpful to describe a time when you had to make a decision quickly or solve a problem that impacted many customers at once.

Example: “When I worked as a manager for a retail chain store, we were having a sale on our jewelry department. One of my employees was helping a customer who wanted to return some earrings because they didn’t like them. The employee told the customer she couldn’t accept the return because it was part of a sale. I went over to speak with the employee and explained that we could take back the earrings if the customer wasn’t satisfied with them. She agreed to keep the earrings and exchange them for another pair.”