20 Clarivate Interview Questions and Answers

Clarivate Analytics is a company that provides insights and analytics to help accelerate the pace of innovation. If you’re looking to land a job at Clarivate, you’ll need to be prepared to answer some specific interview questions about the company and its products. In this article, we’ll give you a rundown of some of the most common Clarivate interview questions so you can go into your interview with confidence.

Clarivate Interview Process

The interview process at Clarivate can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. The phone screen will typically last 30 minutes to an hour, and will be conducted by a recruiter. The in-person interview will usually be with the hiring manager and may last up to two hours. Some positions may also require a written assessment or a presentation. Overall, the interview process is generally thorough and can take several weeks to complete.

1. Tell me about a time when you had to pivot in order to achieve your goals.

This question can help the interviewer gain insight into your problem-solving skills and ability to adapt. Use examples from previous roles or experiences that highlight your critical thinking, communication and leadership skills.

Example: “In my last role as a marketing manager for a small business, I had set goals to increase our social media following by 10% within three months. However, after two months of implementing strategies, we only saw an increase of 5%. Instead of giving up, I met with my team to discuss new ideas on how we could reach our goal. We decided to change our strategy to focus more on quality over quantity. After another month, we were able to achieve our goal.”

2. What do you know about the company?

This question is a great way to see if you have done your research. It also shows the interviewer that you are interested in working for their company and want to learn more about it. Before your interview, make sure you read through the job description and look at any information they provide on their website. You can even do some additional research online to find out what others think of the company.

Example: “I am very excited to be interviewing with Clarivate Analytics because I have heard so many good things about this company. After doing my own research, I found that the company has an excellent reputation within the industry. I would love to work here because I feel like I could really contribute to the team and help them achieve their goals.”

3. How would you define and model customer satisfaction?

Customer satisfaction is an important metric for any business. It can help you understand how your customers feel about your products and services, which in turn helps you improve them to meet their needs. Your answer should show that you know what customer satisfaction is and how it’s measured.

Example: “Customer satisfaction is a measure of the quality of service or product a customer receives compared to their expectations. I would define customer satisfaction by asking three questions: Did the customer receive what they expected? How satisfied are they with the product or service? What could be improved?”

4. Why are you leaving your current job?

This question can help the interviewer understand your motivations for leaving your previous job and how you might fit into their organization. If you’re changing careers, this is a good time to explain why you’re making that transition.

Example: “I’m looking for a new challenge in my career. I’ve been working as an editor at a publishing company for five years now, and while I love editing, I feel like it’s time for me to move on to something different. I want to work with a forward-thinking company that values innovation and collaboration.”

5. How can we increase our client retention rates?

This question can help the interviewer assess your ability to apply analytics and data analysis to improve client retention rates. Use examples from previous experience that show you know how to use data to make decisions that benefit clients.

Example: “I would first analyze our current retention rate, then I’d look at what factors are contributing to this number. For example, if we have a low retention rate because of customer service issues, I would work with my team to develop strategies for improving customer satisfaction. If we have a low retention rate due to product quality issues, I would work with my team to create new products or services that meet our customers’ needs.”

6. Describe a time where you made a significant contribution to your team.

This question is a great way to show your interviewer that you are willing to go above and beyond for the company. When answering this question, it can be helpful to think of an example where you helped solve a problem or challenge for your team.

Example: “At my previous job, I was part of a research team that was tasked with finding ways to improve customer satisfaction in our organization. We were given a deadline of two weeks to complete the project, which seemed like a lot of work at first. However, we all worked together as a team to find solutions to each problem we encountered. In the end, we completed the project on time and even found some additional insights that could help the company.”

7. Sell me this pen.

This is a common question that employers ask to test your ability to sell their products and services. It’s important to be able to clearly explain the benefits of what you’re selling, as well as how it can help the employer achieve their goals.

Example: “This pen has a comfortable grip, which makes writing for long periods more enjoyable. The ink flows smoothly, so there are no smudges or blotches on your documents. And because this pen comes in several colors, you can choose one that matches your style.”

8. Do you have experience with sales forecasting?

Sales forecasting is a skill that many employers look for when hiring data analysts. This question can help the interviewer determine if you have experience with this type of work and how well you perform it. Use your answer to highlight any previous sales forecasting projects you’ve worked on, including the methods you used and the results you achieved.

Example: “In my last role as a data analyst, I was responsible for creating monthly sales forecasts for our company’s top clients. I would use historical data from each client to predict their future needs and create reports that helped our team develop strategies to meet those needs. By using these reports, we were able to increase revenue by 10% over the course of six months.”

9. What is one interesting fact that you learned at Clarivate’s Career Day?

This question is a great way to show your interest in the company and its culture. It also gives you an opportunity to demonstrate your research skills by finding out what interesting facts were shared at Career Day.

Example: “I learned that Clarivate Analytics has a unique employee referral program where employees can earn up to $10,000 for referring new hires who stay with the company for six months. I think this is a great incentive because it shows how much the company values its employees.”

10. Is there anything else I should know before making a decision on your application?

This question is a great way to show your interviewer that you are eager to work for their company and have done your research. It also gives you the opportunity to highlight any additional skills or qualifications that may not be listed in your resume.

Example: “I am very passionate about this industry, and I would love to get my hands on some of the projects you’re working on here at Clarivate Analytics. I’ve read through your website and social media accounts, and it seems like there’s a lot of room for growth within the organization. I’m excited to learn more about what opportunities exist for me as an employee.”

11. Give us an example of a time you successfully overcame an obstacle.

This question is a great way to show your problem-solving skills and ability to adapt. When answering this question, it can be helpful to highlight how you used critical thinking to overcome the obstacle and what steps you took to solve the issue.

Example: “When I was working as an editor for my college newspaper, we were in the middle of publishing our next edition when one of our writers didn’t submit their article on time. This meant that we had to find someone else to write the piece or delay publication until the writer submitted their work. I immediately reached out to the writer and asked if they could submit their work by the end of the day. They said yes, but then later told me they wouldn’t be able to meet that deadline either.

I decided to reach out to another writer who had previously contributed to the paper. She agreed to write the piece, which allowed us to publish on schedule. The following week, the original writer submitted her work.”

12. If you were working here, what changes would you make to improve the company?

This question is a way for the interviewer to assess your critical thinking skills and how you would apply them in this role. Your answer should show that you have an understanding of what Clarivate Analytics does, but also highlight your ability to think critically about processes and procedures.

Example: “I believe there are several areas where Clarivate Analytics could improve its services. For example, I would suggest implementing a more streamlined process for data entry so analysts can spend less time on administrative tasks and more time analyzing information. Another improvement I would make is developing a system that allows researchers to collaborate with each other online. This would allow them to share ideas and resources more easily.”

13. How would you handle an unhappy customer?

Interviewers may ask this question to assess your customer service skills. They want to know that you can empathize with customers and resolve their issues quickly. In your answer, demonstrate how you would use your problem-solving skills to help the customer feel satisfied.

Example: “I once had a client who was unhappy because they didn’t receive all of the information I promised them in my report. When I called them, they told me they were upset because they needed the data for an important presentation. I apologized for the inconvenience and assured them that I would find a solution. I contacted our research team and asked if there was any way we could get the data to the client by the next day. Luckily, one of our researchers found some additional data sets that matched what the client needed. We sent it to them overnight so they could present at their meeting.”

14. Tell me how you would go about planning a project.

This question is a great way to assess your organizational skills and ability to plan ahead. When answering this question, it can be helpful to provide an example of how you would go about planning a project.

Example: “I would first start by identifying the goals I want to achieve with the project. Then, I would create a timeline for when I expect to complete each step of the project. Finally, I would delegate tasks to my team members so we could all work on our individual parts of the project.”

15. What was your biggest accomplishment at your last role?

This question can help the interviewer get to know you better and understand what your greatest strengths are. When answering this question, it can be helpful to choose an accomplishment that relates to the job you’re applying for or one that shows how you’ve grown in your career.

Example: “My biggest accomplishment at my last role was when I helped a team of researchers find information they needed to complete their project. The research team had been working on a project for months, but they were missing some key pieces of information. I used my knowledge of search engines and databases to locate the information they needed, which allowed them to finish their project and publish their findings.”

16. What questions do you have for us?

This question is your opportunity to show the interviewer that you have done some research on Clarivate Analytics and are interested in learning more about the company. Use this time to ask questions that will help you decide if this is a good fit for you.

Example: “I noticed that Clarivate Analytics has an open-door policy, which I think is great because it allows employees to feel comfortable asking questions or voicing concerns. However, I also noticed that there isn’t much information online about how the company handles conflict resolution. Can you tell me more about how you handle these situations?”

17. Can you tell me about a time you had to provide feedback to someone who was difficult to get along with?

This question can help the interviewer understand how you handle conflict and challenging situations. Use your answer to highlight your communication skills, problem-solving abilities and ability to work with others.

Example: “I once had a manager who was very critical of my work. I tried to take his feedback constructively, but it was hard not to feel discouraged when he would constantly point out what I was doing wrong. Eventually, I decided to meet with him one-on-one to discuss how his feedback made me feel. He apologized for being so harsh and explained that he only wanted to see me succeed. After our meeting, we developed a better system for giving each other feedback.”

18. Explain why most companies use linear regression as their primary method for assessing sales forecasts.

This question tests your knowledge of linear regression and how it can be used to improve sales forecasts. Use examples from your previous experience to explain the benefits of using this method for forecasting sales data.

Example: “Linear regression is a statistical technique that allows you to analyze relationships between two variables, such as sales and marketing campaigns. It’s one of the most common methods for analyzing historical data because it helps predict future outcomes based on past performance. In my last role, I used linear regression to forecast sales by looking at historical data about customer demographics, product offerings and pricing strategies.”

19. Have you ever come across any ethical dilemmas at work? How did you deal with them?

An interviewer may ask this question to assess your ability to make ethical decisions. Your answer should demonstrate that you can apply moral principles and values in your work.

Example: “I once worked with a client who wanted me to manipulate search results for their website so they could rank higher than their competitors. I told them that it was against our company’s policies, but they insisted on paying more money if we did what they asked. I reported the incident to my supervisor, and together we decided to report the client to the Federal Trade Commission.”

20. Talk about a time you’ve contributed to a successful sale. What was your role?

This question is a great way to show your sales experience and how you can contribute to the success of a company. When answering this question, it’s important to highlight your communication skills, problem-solving abilities and ability to work as part of a team.

Example: “In my previous role, I was responsible for selling our company’s services to new clients. One day, I received an email from a potential client asking about our pricing structure. I responded to their email with all the information they needed, including our most popular packages. They replied saying that they were interested in one of our more expensive options.

I scheduled a meeting with them to discuss their needs further. During the meeting, I learned that they wanted to use our software to help manage their inventory. I explained how our software could do just that and offered to create a custom package for them.”