25 Cleaning Manager Interview Questions and Answers

Cleaning managers are responsible for the cleanliness of their assigned area, whether it’s a hospital, office building, or school. They oversee the work of the cleaning staff and make sure that all areas are clean and free of hazardous materials.

Cleaning managers need to have strong leadership and organizational skills. They also need to be able to communicate effectively with their staff and with the people they work with in other departments.

If you’re applying for a cleaning manager job, you can expect to be asked a variety of questions about your experience, skills, and qualifications. We’ve compiled a list of sample questions and answers that you can use to prepare for your interview.

1. Are you familiar with the cleaning equipment used in our industry?

The interviewer may ask this question to see if you have experience with the tools and equipment used in their industry. If you are interviewing for a position as a cleaning manager, it’s likely that you will need to know how to use all of the company’s cleaning equipment. You can answer this question by describing your familiarity with the tools and equipment used in the industry.

Example: “Yes, I am very familiar with the cleaning equipment used in this industry. During my previous role as a Cleaning Manager, I was responsible for overseeing the use of all types of cleaning equipment, from vacuums to mops and brooms. I also have experience training staff on how to properly use the equipment, ensuring that it is operated safely and efficiently.

I understand the importance of keeping up-to-date with the latest technology and trends in the industry, so I make sure to stay informed about new products and techniques. This allows me to provide the best possible service to our customers and ensure that their needs are met.”

2. What are some of the most important skills for a cleaning manager to have?

This question can help the interviewer determine if you have the skills and abilities to be successful in this role. When answering, it can be helpful to mention a few of your strongest skills that relate to cleaning management.

Example: “As a Cleaning Manager, I believe the most important skills are organization and communication. Organization is key to ensure that all tasks related to cleaning are completed in an efficient and effective manner. This includes making sure that supplies are ordered on time and that staff members have clear instructions for their duties. Communication is also essential for successful management of a cleaning team. It’s important to be able to clearly communicate expectations to staff members and provide feedback when needed. In addition, it’s important to build relationships with other departments so that everyone understands how their work impacts the overall cleanliness of the facility. Finally, having knowledge of safety protocols and regulations related to cleaning is also critical for any Cleaning Manager.”

3. How do you handle conflicts with your team members?

As a manager, you may need to resolve conflicts between your team members. Employers ask this question to learn how you would handle such situations and ensure that the conflict does not negatively impact the company’s productivity. In your answer, explain what steps you would take to help your employees resolve their differences and maintain a positive work environment.

Example: “I believe that the key to resolving conflicts with team members is communication. When I encounter a conflict, my first step is to listen and understand both sides of the issue. Then, I work to come up with a solution that meets everyone’s needs. I also make sure to be open-minded and respectful when discussing any issues. Finally, I strive to create an environment where team members feel comfortable expressing their opinions without fear of retribution. This helps ensure that all parties involved have a chance to voice their concerns and reach a resolution.”

4. What is your experience with managing budgets?

A cleaning manager needs to be able to manage their team’s budget. Employers ask this question to learn more about your experience with managing budgets and how you would handle the company’s budget if they hired you. Use your answer to explain that you have experience creating budgets, monitoring spending and reporting any issues to your supervisor.

Example: “I have extensive experience in managing budgets. As a Cleaning Manager, I understand the importance of staying within budget while still providing quality services. During my time as a Cleaning Manager, I was responsible for creating and managing an annual budget for our cleaning department. This included tracking expenses, negotiating contracts with vendors, and ensuring that all costs were kept to a minimum. I also worked closely with other departments to ensure that their needs were met without exceeding the budget. My experience has enabled me to become adept at finding cost-saving solutions and making sure that all financial goals are achieved.”

5. Provide an example of a time when you had to deal with a difficult customer.

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional when faced with a challenging situation. In your answer, try to focus on the steps you took to resolve the issue.

Example: “I recently had to deal with a difficult customer while working as the Cleaning Manager at my previous job. The customer was unhappy with the cleaning services we provided and demanded that we redo the entire job. I knew that this would be an expensive and time-consuming task, so I decided to take a different approach.

I sat down with the customer and listened to their concerns. After understanding their needs, I proposed a solution that addressed their issues without having to completely redo the job. This included providing additional supplies and training for our staff in order to ensure better results.

The customer was pleased with the outcome and thanked me for taking the time to listen to them and come up with a mutually beneficial solution. From this experience, I learned the importance of being able to effectively communicate with customers and find solutions that work for both parties.”

6. If we were to visit your current place of employment, what would we see you doing?

This question is a way for the interviewer to understand what your daily responsibilities are as a cleaning manager. It’s important that you highlight how you use your leadership skills and problem-solving abilities to help your team members complete their tasks.

Example: “If you were to visit my current place of employment, you would see me managing the day-to-day operations of our cleaning team. I am responsible for ensuring that all areas are cleaned and maintained to a high standard. On any given day, you could find me conducting quality checks on the work completed by our cleaners, providing feedback to them on their performance, and offering guidance when needed.

I also take an active role in developing and implementing new policies and procedures related to cleaning and safety. This includes creating detailed checklists and schedules to ensure that all tasks are completed efficiently and effectively. Furthermore, I regularly review our inventory of supplies and equipment to make sure we have everything necessary to complete our jobs.”

7. What would you do if one of your cleaners showed up late?

Employers ask this question to see how you handle discipline. They want to know that you can hold your team accountable for their actions and ensure they arrive on time every day. In your answer, explain what steps you would take to address the issue with the employee. Explain that you would give them a warning before taking any disciplinary action.

Example: “If one of my cleaners showed up late, I would first take the time to understand why they were late. It could be due to a personal emergency or an unexpected event that was out of their control. If it is something like this, then I would work with them to find solutions so that it does not happen again in the future.

However, if the cleaner is consistently showing up late without any valid reason, then I would have a conversation with them and explain the importance of punctuality. I would also provide them with resources such as tips on how to better manage their time and set reminders for themselves. Finally, I would make sure to document all conversations and actions taken to ensure accountability.”

8. How well do you handle stress?

Cleaning managers often have to handle stress, especially when they’re managing a team of cleaners. Employers ask this question to make sure you can manage stress well and keep your emotions in check. In your answer, explain how you stay calm under pressure. Share an example of a time when you had to deal with stress at work.

Example: “I have a great track record of managing stress in my professional life. I’m very organized and efficient, which helps me stay on top of tasks and prioritize them effectively. This allows me to manage multiple projects at once without feeling overwhelmed. I also take time for self-care, such as exercise or meditation, which helps me stay focused and productive when the pressure is high. Finally, I’m comfortable delegating tasks to others when necessary so that I can focus on the most important tasks. All these strategies help me handle stress well and remain calm under pressure.”

9. Do you have any questions for us about the cleaning manager position?

This question gives you the opportunity to show your interest in the position and ask any questions you have about it. When answering this question, make sure to only ask questions that will help you decide if this is a good job for you.

Example: “Yes, I do have some questions. First, can you tell me more about the scope of the position? What types of tasks and responsibilities will I be expected to manage on a daily basis? Second, what kind of support system is in place for this role? Finally, are there any opportunities for professional development or growth within the organization?

I am confident that my experience as a Cleaning Manager makes me an ideal candidate for this job. My background includes managing cleaning staff, developing efficient processes and procedures, and ensuring compliance with safety regulations. I’m also well-versed in using various cleaning equipment and products. I’m committed to providing excellent customer service and creating a safe and healthy environment for everyone.”

10. When was the last time you updated your cleaning methods and techniques?

This question can help the interviewer determine how often you’re willing to learn new things and adapt to change. It’s important for cleaning managers to be open to learning new methods, as they may need to train their team members on these techniques. Your answer should show that you’re interested in keeping up with industry trends and are willing to put in the effort to learn something new.

Example: “I am constantly looking for ways to improve my cleaning methods and techniques. I recently attended a seminar on the latest advances in green cleaning practices, which included learning about new products and technologies that can help reduce environmental impact while still providing effective cleaning results. In addition, I have been researching best practices from other leading cleaning organizations to ensure our methods are up-to-date with industry standards. Finally, I regularly review feedback from customers and staff to identify areas where we could be doing better and make adjustments accordingly. All of these efforts help me stay current with the most efficient and effective cleaning methods available.”

11. We want to be known for having the cleanest facilities in our industry. What is your strategy for maintaining a high level of cleanliness?

This question is an opportunity to show your knowledge of the industry and how you can contribute to a company’s success. When answering this question, consider what makes your current employer stand out from its competitors.

Example: “My strategy for maintaining a high level of cleanliness is to create and implement a comprehensive cleaning plan. This plan would include detailed instructions on how to properly clean each area, as well as the frequency with which they should be cleaned. I believe that consistency is key when it comes to keeping facilities clean, so I would ensure that all employees are following the same procedures every time.

In addition, I would also establish clear standards for cleanliness and hold everyone accountable for meeting them. Regular inspections and audits would help me identify any areas that need improvement, and I would work with staff to make sure those issues are addressed quickly and efficiently. Finally, I would use feedback from customers and other stakeholders to continuously refine our cleaning processes and ensure we’re always striving for excellence.”

12. Describe your process for managing employee schedules.

Scheduling is a key responsibility for cleaning managers. Employers ask this question to learn more about your organizational skills and how you plan ahead. When answering, describe the steps you take when creating schedules. Explain that you consider factors like employee availability, customer needs and company policies.

Example: “When managing employee schedules, I like to ensure that all staff members are given an equal opportunity for shifts. To do this, I create a master schedule that is divided into two-week periods. This allows me to easily adjust the schedule if needed and ensures that everyone gets their desired hours.

I also make sure to communicate with my team regularly to ensure that they are aware of any changes or updates to the schedule. This helps to keep them informed and prevents any confusion or misunderstandings about when they’re expected to work.

Additionally, I use software programs to help manage employee schedules. These programs allow me to quickly assign tasks to employees, track their progress, and provide feedback on their performance. This helps to streamline the process and makes it easier to stay organized.”

13. What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. When answering, it’s important to highlight a skill or experience that makes you unique from other candidates. You can also mention something that you feel passionate about doing as part of the job.

Example: “I believe my experience and qualifications make me stand out from other candidates. I have over seven years of professional cleaning management experience, including managing a team of up to 20 people in a large-scale commercial setting. My expertise includes creating efficient workflows, developing training plans for new employees, and ensuring that all safety protocols are followed.

In addition, I am highly organized and detail-oriented when it comes to managing the day-to-day operations of a cleaning team. I understand the importance of staying on top of inventory levels, scheduling regular maintenance checks, and keeping accurate records of all tasks completed. I also take pride in making sure that each job is done right the first time, so customers can be satisfied with the results.”

14. Which cleaning methods do you prefer to use?

This question can help the interviewer learn more about your cleaning preferences and how you might approach a cleaning project. Your answer should include which methods you enjoy using, why you prefer them and any experience you have with different types of cleaning.

Example: “I prefer to use a combination of traditional and modern cleaning methods. Traditional methods such as vacuuming, dusting, mopping, and window washing are essential for any thorough cleaning job. I also like to incorporate more advanced techniques such as steam cleaning, pressure washing, and chemical treatments when needed.

I believe that the best way to ensure a clean environment is to combine both traditional and modern methods. This allows me to be flexible in my approach and tailor the cleaning process to each individual situation. For example, if there is an area with heavy foot traffic, I may opt for a deep steam cleaning to make sure all dirt and grime is removed. On the other hand, if a surface just needs a light dusting, then a quick vacuum will do the trick.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of any cleaning job, and the interviewer may ask this question to see how you prioritize your work. Give examples from your experience that show how you treat customers with respect and help them solve problems.

Example: “I believe that the most important aspect of customer service is communication. It’s essential to be able to effectively communicate with customers in order to understand their needs and provide them with the best possible experience. Good communication also helps build trust between a business and its customers, which can lead to repeat business and referrals. As a Cleaning Manager, I strive to ensure that my team provides excellent customer service by communicating clearly and promptly with our clients. We make sure to listen carefully to their requests and feedback so that we can provide the highest quality services. By providing effective communication, my team and I are able to create a positive relationship with our customers and ensure they have an enjoyable experience.”

16. How often do you perform routine maintenance on cleaning equipment?

The interviewer may ask this question to learn more about your technical skills and how often you perform maintenance on cleaning equipment. Use your answer to highlight your ability to use tools and fix minor problems with cleaning equipment.

Example: “I understand the importance of routine maintenance on cleaning equipment and have developed a system that ensures all cleaning equipment is properly maintained. I perform regular inspections to ensure that all parts are functioning correctly and that any potential issues are addressed quickly. Depending on the type of equipment, I typically inspect it every month or two. During these inspections, I check for signs of wear and tear, such as loose screws, frayed cords, and other minor damages. If any problems are found, I take immediate action to repair or replace the affected part. This helps extend the life of the equipment and prevents costly repairs down the line.”

17. There is a new cleaning method that is more effective than the methods you currently use. Would you consider switching to this method?

This question is a way for the interviewer to assess your willingness to learn new methods and techniques. It also shows them how you might approach implementing change in your department. In your answer, explain that you would be willing to try out new cleaning methods if they are more effective than what you currently use. Explain that you value efficiency and effectiveness over time-consuming methods.

Example: “Absolutely! I’m always looking for ways to improve the cleaning process and make it more efficient. I understand that new methods can be intimidating, but I’m confident in my ability to learn and adapt quickly. As a Cleaning Manager, I’m committed to staying up-to-date on the latest technologies and techniques so that I can provide the best possible service.

If this new method is proven to be more effective than our current methods, then I would definitely consider switching to it. I believe that it’s important to stay open-minded and embrace change when it comes to improving processes. I’m also willing to take the time to research and evaluate any new methods before making a decision.”

18. How do you motivate your team to stay on task?

As a cleaning manager, you need to be able to motivate your team members and keep them focused on their tasks. Employers ask this question to see if you have any strategies for motivating others. In your answer, share two or three ways that you encourage your employees to stay motivated while they’re working.

Example: “Motivating my team to stay on task is something I take seriously. I believe that the key to successful motivation lies in creating a positive and encouraging work environment. To do this, I focus on providing clear expectations for each individual’s role within the team and setting achievable goals. I also make sure to recognize and reward good performance, as well as provide constructive feedback when needed. Finally, I strive to create an atmosphere of trust and respect among all members of the team, so everyone feels comfortable speaking up and contributing ideas. By doing these things, I’m able to keep my team motivated and focused on their tasks.”

19. What safety protocols do you have in place for the cleaning staff?

Employers want to know that you’re committed to the safety of your staff. They also want to ensure that you have a basic understanding of workplace safety regulations and how they apply to cleaning staff. In your answer, explain what steps you take to keep your employees safe while on the job.

Example: “I believe that safety should always be the top priority for any cleaning staff. To ensure this, I have implemented a few protocols to protect both the cleaners and those who will come into contact with them.

Firstly, all of my staff are required to wear protective gear such as masks, gloves, and aprons when working in order to reduce their risk of exposure to hazardous materials or bacteria. In addition, each cleaner is provided with detailed instructions on how to properly use the equipment and chemicals they are using. This includes information about proper storage, disposal, and dilution techniques.

Furthermore, I regularly conduct safety inspections and training sessions to ensure that everyone is up-to-date on the latest safety regulations and best practices. Finally, I make sure that all of the necessary safety equipment is readily available so that no one has to worry about not having what they need.”

20. Describe a time when you had to handle an emergency situation with limited resources.

An interviewer may ask this question to assess your problem-solving skills and ability to make quick decisions. When answering, it can be helpful to describe a specific situation where you had limited resources but still managed to solve the issue or complete the task at hand.

Example: “In my previous role as a cleaning manager, I was responsible for overseeing all of our company’s client accounts. One day, one of our clients called me because they noticed some stains on their carpet that weren’t there before. They were very upset about the situation and wanted us to come back out to clean the carpet again. However, we didn’t have any more supplies left in stock, so I had to call another employee who could bring over new supplies.”

Example: “I was working as a Cleaning Manager at my previous job when an emergency situation arose. We had limited resources and I needed to act quickly to ensure the safety of our staff and customers.

I immediately assessed the situation and identified what resources we had available, such as cleaning supplies and personnel. Then, I created a plan that would allow us to handle the emergency with minimal disruption to our operations. I delegated tasks to each team member and made sure they were aware of the importance of their role in resolving the issue.

The outcome was successful and the emergency was handled without any major issues. Everyone involved worked together efficiently and effectively to resolve the problem. This experience taught me the importance of being able to think on my feet and work collaboratively with others to achieve success.”

21. Do you have any experience in training new cleaners?

As a cleaning manager, you may be responsible for training new employees. Employers ask this question to see if you have experience with employee training and development. Use your answer to share any specific skills or techniques you use when training new cleaners.

Example: “Yes, I have extensive experience in training new cleaners. During my time as a Cleaning Manager, I was responsible for onboarding and training new staff members. I developed an effective system that included both hands-on instruction and written materials to ensure all new hires were up to speed on the job quickly. My approach focused on providing clear expectations and detailed instructions so that each team member had the necessary skills and knowledge needed to be successful.

I also made sure to provide ongoing support and feedback throughout their training period to help them reach their full potential. This allowed me to identify any areas of improvement early on and address them before they became bigger issues.”

22. Tell us about the most successful cleaning project you’ve managed.

This question can give the interviewer insight into your leadership skills and ability to complete a project on time. When answering this question, it can be helpful to mention specific details about the project that helped you achieve success.

Example: “I recently managed a successful cleaning project at my previous job. The goal was to reduce the amount of time it took to clean our facility and improve overall efficiency. To achieve this, I implemented several strategies that included streamlining our processes, training staff on proper cleaning techniques, and introducing new technology such as robotic vacuums.

The results were impressive; we saw an average reduction in cleaning time by 20%, which allowed us to focus more resources on other areas of the business. We also improved customer satisfaction with our services due to the enhanced level of cleanliness achieved. Finally, our team morale increased significantly thanks to the improved working conditions.”

23. How do you ensure that all areas of the facility are cleaned according to standards?

The interviewer may ask you this question to understand how you ensure that your team members are completing their work and meeting the facility’s standards. Use examples from your experience of monitoring your team members’ progress, providing feedback or training employees on cleaning techniques.

Example: “I understand that it is important to ensure all areas of the facility are cleaned according to standards. To achieve this, I have developed a comprehensive cleaning plan that outlines specific tasks for each area and assigns them to individual team members. This ensures that everyone knows what needs to be done and when.

In addition, I conduct regular inspections of the facility to identify any areas that may need extra attention or require additional resources. I also provide feedback to my team on their performance and suggest improvements where necessary. Finally, I stay up-to-date with industry best practices and make sure our procedures reflect these changes. By taking these steps, I am confident that we can maintain the highest standards of cleanliness in our facility.”

24. Have you ever implemented a cost-saving measure while managing a cleaning team?

Interviewers may ask this question to gauge your ability to manage a budget and implement cost-saving measures. Use examples from previous experience where you helped reduce costs while still maintaining quality service for clients.

Example: “Yes, I have implemented cost-saving measures while managing a cleaning team. One example is when I was working as the Cleaning Manager at ABC Company. We had been using a specific type of cleaning product that was quite expensive and not very effective. I researched alternative products that were more affordable but still provided excellent results. After testing out several different options, we decided to switch to a new product that saved us almost 20% on our overall cleaning budget.

In addition to finding cost-effective solutions for supplies, I also worked with my team to find ways to reduce labor costs. We developed a system where tasks could be completed in an efficient manner without sacrificing quality or safety standards. This allowed us to complete jobs faster and with fewer people, resulting in significant savings.”

25. What strategies do you use to keep up with changing trends in the industry?

Cleaning managers need to stay up-to-date on the latest trends in their industry. Employers ask this question to make sure you have a passion for your work and are willing to learn new things. In your answer, share two or three ways that you keep yourself informed about cleaning methods and materials.

Example: “I understand that the cleaning industry is constantly evolving and staying up to date with new trends is essential for success. I stay informed of changes in the industry by attending conferences, reading trade magazines, and networking with other professionals. I also keep an eye on emerging technologies, such as automated cleaning systems, which can help improve efficiency and reduce costs. Finally, I make sure to regularly review our current processes and procedures to ensure they are still effective and efficient. By doing this, I am able to identify areas where we can make improvements or implement new strategies to stay ahead of the competition.”