20 Comerica Interview Questions and Answers

Comerica is a large financial services corporation with many different business and retail banking products and services. Because of the size and scope of Comerica, there are a variety of different positions available within the company. As a result, the interview process for each position may vary slightly. However, there are some common Comerica interview questions that you may be asked regardless of the position you are interviewing for.

In this article, we will provide some sample Comerica interview questions and answers to help you prepare for your upcoming interview.

Comerica Interview Process

The interview process at Comerica can vary depending on the position you are applying for. However, most interviews will consist of behavioral and technical questions. The difficulty of the questions will depend on the position you are interviewing for. For example, positions that require more accounting knowledge will have more difficult technical questions. Overall, the interview process is professional but relaxed.

1. Do you have experience working in the banking industry?

Comerica is a financial services corporation that offers banking products and services to its clients. The interviewer may ask this question to learn more about your experience in the industry, as well as how it relates to their company’s values. In your answer, try to highlight any relevant skills or experiences you have that would make you a good fit for the role.

Example: “I do have some experience working in the banking industry. I worked at my local bank branch for three years before moving into my current position as an accountant. While working there, I learned valuable customer service skills and developed my math and analytical abilities. These skills helped me excel in my accounting career.”

2. What do you know about Comerica’s products and services?

This question is a great way for the interviewer to assess your knowledge of their company and its offerings. It’s important that you thoroughly research the company before your interview, so you can confidently answer this question with examples of how you would use Comerica’s products or services if hired.

Example: “I know that Comerica offers business banking solutions, including checking accounts, savings accounts, merchant services and more. I also know that they offer personal banking solutions, such as checking accounts, savings accounts, credit cards, loans and online bill pay. Lastly, I know that they provide wealth management services, which include investment advice, retirement planning and estate planning.”

3. Which of our competitors are we doing better than, which ones need improvement?

This question is a great way to show your knowledge of the industry and how you can help improve Comerica. You should research the company’s competitors before the interview, then explain what makes them unique and why they’re doing better than Comerica in certain areas.

Example: “I’ve noticed that Comerica has been outperforming Wells Fargo in terms of customer service, but it could be doing more to compete with Bank of America for its online banking services. I think we need to focus on improving our mobile app so customers have an easier time managing their accounts.”

4. What is your understanding of the role of a personal banker?

This question is a great way to show your knowledge of the company and its values. It also allows you to demonstrate how you can apply your skills to this role.

Example: “I believe that as a personal banker, my primary responsibility is to provide excellent customer service. I would make it my goal to learn more about each client’s unique financial situation so that I could offer them advice on how they can achieve their goals. In addition, I would be sure to maintain open communication with clients so that they feel comfortable asking me questions or voicing concerns.”

5. How would you respond to an angry customer?

This question can help interviewers assess your customer service skills and how you would respond to a challenging situation. In your answer, try to demonstrate empathy for the customer’s frustration while also showing that you have the ability to resolve conflict.

Example: “I understand that it is frustrating when customers experience problems with their accounts or other issues. I would first listen to what they are saying and acknowledge their concerns. Then, I would do my best to solve the problem as quickly as possible so that the customer feels heard and satisfied.”

6. Why should we hire you for this position?

This question is a great way for employers to learn more about your qualifications and how you can contribute to their company. Before your interview, make sure you thoroughly review the job description so that you can reference specific skills or requirements in your answer.

Example: “I believe I am an excellent candidate for this position because of my proven track record of customer service and problem-solving skills. Throughout my career, I have consistently received positive feedback from customers who appreciate my friendly demeanor and willingness to help them find solutions to their financial questions. In addition, I feel confident that my experience with technology will allow me to quickly adapt to Comerica’s digital banking platform.”

7. Are you comfortable with numbers and math?

Comerica is a financial services company, so it’s important that you have strong math and accounting skills. When answering this question, make sure to highlight your relevant experience with numbers and calculations.

Example: “I am very comfortable with numbers and math. In my last position as an accountant, I was responsible for calculating taxes, payroll and other financial reports. I also had to ensure the accuracy of all documents before submitting them to senior management. This required me to use complex formulas and equations to complete my work.”

8. Give me an example of how you handled a difficult client situation.

Comerica wants to know that you can handle challenging situations with clients and coworkers. This question is an opportunity for you to show your problem-solving skills, communication skills and conflict resolution skills.

Example: “At my previous job, I had a client who was upset about the fees we charged him on his account. He called me several times in one day to complain about it, which made me feel stressed out. I decided to call him back and explain our policies to him again. I also offered to waive the fee if he opened another account at Comerica. He agreed, and I felt relieved when I could resolve the situation.”

9. Tell me about a time when you had to deal with a conflict between team members.

Comerica values teamwork and collaboration, so it’s important to show that you can work well with others. When answering this question, try to highlight your communication skills and problem-solving abilities.

Example: “In my last position as a manager at a retail store, I had two employees who were constantly arguing about how to handle customers. One employee was more of a people person, while the other preferred to focus on their work. After talking to both employees separately, I learned that they each valued different aspects of customer service. So, I created a training program where they could learn from one another.”

10. Have you ever been fired or asked to resign from a job?

Employers ask this question to learn more about your character and how you respond to challenges. When answering, be honest and explain what happened in a way that shows the employer you learned from the experience.

Example: “I was fired from my first job as a cashier at a grocery store when I accidentally gave a customer too much change back on her purchase. The manager told me it was important to always double-check my math before giving customers their change so they don’t lose money. After that, I made sure to check my math multiple times before handing over any change.”

11. What were some of your favorite activities during college?

Comerica is a large corporation that offers many opportunities for growth. They want to know if you have the skills and experience necessary to succeed in their organization. When answering this question, it can be helpful to mention any leadership roles or extracurricular activities you participated in during college.

Example: “I was very involved with my university’s business club. I served as treasurer for two years before becoming president of the organization. During my time as president, we increased our membership by 50% and hosted several successful networking events.”

12. Explain what a credit analyst does on a daily basis.

This question is a great way to show the interviewer that you have experience in this role and can apply your skills to their company. When answering, be sure to include specific examples of what you did as a credit analyst at previous companies.

Example: “As a credit analyst, I was responsible for analyzing financial statements and reports from clients to determine if they were eligible for loans or other types of financing. This included reviewing client information such as business history, revenue streams and debt levels. If the client met all requirements, I would then approve them for financing.”

13. Describe a time where you identified a problem and found a solution without waiting for your manager.

This question is a great way to show your problem-solving skills and ability to take initiative. When answering this question, it can be helpful to describe the steps you took to solve the issue and how it helped the company or team.

Example: “At my previous job, I noticed that our customer service representatives were having trouble finding information about our products on our website. This was causing them to have longer call times with customers, which in turn caused other employees to have longer wait times for their calls to be answered. To fix this, I created an internal document where employees could submit ideas for improving the website. Then, I organized a meeting with all of the department heads to discuss the best solutions.”

14. Walk me through your resume.

This question is a great way for employers to get an idea of your work history and how you’ve progressed in your career. When answering this question, it’s important to highlight the most relevant information from your resume while also explaining what each job entailed.

Example: “I started my career as a teller at First National Bank where I worked for two years before moving on to Comerica. At Comerica, I was promoted to customer service representative after six months and then became a senior customer service representative after another year. In that role, I helped train new employees and developed training materials for our team.”

15. If hired, how long do you see yourself working at Comerica?

This question is a great way for employers to learn about your long-term goals and how you plan to grow with their company. When answering this question, it can be beneficial to mention any personal or professional goals that align with the company’s mission statement.

Example: “I see myself working at Comerica for many years to come. I am passionate about helping businesses succeed, so I would love to continue doing that as part of this team. In five years, I hope to have moved up within the organization and gained more experience in wealth management.”

16. Do you have any questions for us?

This question is a great opportunity to show your interest in the position and learn more about Comerica. Interviewers often ask this question at the end of an interview as a way to ensure that you have all of your questions answered before leaving. When preparing for this question, think of any concerns or uncertainties you may have about the job description or company culture.

Example: “I am very interested in this role and feel I would be a good fit for the organization. However, I do have one concern regarding the travel requirements. In my current role, I spend most of my time working from home, so I’m not used to traveling for work. If I were offered this position, I would want to make sure I could adjust to the new schedule.”

17. What type of work environment do you prefer?

Comerica is a large corporation that offers many different career opportunities. The interviewer may ask this question to determine if you would be happy working in their company’s specific environment. Before your interview, read through the job description and highlight any requirements or preferences they mention. Use these details to decide which type of work environment you would enjoy most.

Example: “I am excited for this opportunity because I think Comerica is an excellent place to advance my career. I prefer a fast-paced work environment where employees are friendly and willing to help each other out. I also like companies with clear communication policies so everyone understands what is expected of them.”

18. Do you have leadership experience?

Comerica is a company that values leadership skills. They want to know if you have experience leading others and how you’ve helped your team succeed in the past. If you don’t have direct management experience, you can talk about other ways you’ve led teams or projects in the past.

Example: “I’ve always been passionate about helping people achieve their goals. In my last position as an account manager, I was responsible for managing several client accounts and ensuring they were happy with our services. This included regularly checking in on them to see how we could improve our service offerings. I also held regular meetings with my team to discuss new strategies and ideas for improving our business.”

19. Where do you see yourself in 5 years? 10 years?

Employers ask this question to learn more about your career goals and how you plan to achieve them. When answering, be honest about what you hope to accomplish in the future. Explain that you want to grow with the company and develop your skills as a professional.

Example: “I see myself working for Comerica Incorporated in five years. I would like to have achieved my CPA certification by then and have been promoted to senior accountant. In 10 years, I hope to be managing an accounting department at a large corporation.”

20. Would you be willing to work weekends if necessary?

Comerica is a large corporation that often requires employees to work weekends. This question helps the interviewer determine if you’re willing to do so and how you feel about it. In your answer, be honest about whether or not you would be comfortable working weekends. If you are, explain why. If you aren’t, explain what you would do differently in this situation.

Example: “I am happy to work weekends as needed. I understand that sometimes emergencies happen on the weekend and someone needs to step up. I’m always ready to help out when necessary.”