20 Con Edison Interview Questions and Answers

When interviewing for a position at Con Edison, you can expect to be asked questions about your experience in the energy industry, your knowledge of energy services, and your ability to provide excellent customer service. You may also be asked questions about your ability to work in a team environment and your ability to handle customer complaints.

Con Edison Interview Process

The interview process at Con Edison can vary depending on the position you are applying for. However, most positions will require you to take an assessment test before being interviewed. The assessment test can be timed and difficult, so it is important to be prepared. After passing the assessment, you will likely have a phone or in-person interview. The interview may be behavioral or technical, or both. Be sure to prepare for both types of questions. Finally, some positions may require a presentation or other demonstration of your skills.

1. What are some energy challenges you believe we will face in the next 5 years?

ConEdison is looking for employees who are passionate about the future of energy and how it can impact our world. They want to know that you have thought about what challenges we may face in the next few years, and how you would like to help solve them.

Example: “I believe one of the biggest challenges we will face in the next 5 years is finding a way to make renewable energy more efficient. I think if we could find a way to store solar power so that we can use it at night or on cloudy days, it would be a huge step forward. Another challenge I see is making sure everyone has access to clean energy. If we can figure out ways to get people off fossil fuels, we can reduce pollution and improve public health.”

2. Why do you want to work at ConEdison?

This question can help the interviewer learn more about your interest in their company. Use this opportunity to show that you have done research on ConEdison and understand what makes it unique. You may also want to mention any personal connections you have with the company or its employees.

Example: “I’ve always been interested in energy, so I am excited to work for a company like ConEdison. I know that you are one of the leading energy companies in the world, and I would love to be part of such an innovative team. I’m also impressed by how much you care about the environment. I think it’s important to support renewable energy sources, and I’d love to contribute to your efforts.”

3. Describe a time when you had to deal with an unhappy customer. How did you handle it?

ConEdison is a utility company, so it’s likely that you’ll have to deal with unhappy customers at some point in your career. Employers ask this question to make sure you know how to handle customer complaints and can do so effectively. Use your answer to show the interviewer that you’re willing to help customers and solve their problems.

Example: “I once had a customer who called me because they were having issues with their electricity bill. They said they thought there was an error on their bill because it was much higher than usual. I looked into the issue for them and discovered that they hadn’t paid their last bill. When I explained this to them, they apologized and promised to pay their bill immediately.”

4. Tell me about a time when you were put on the spot and how you handled it.

This question can help the interviewer get a better sense of your problem-solving skills and ability to think on your feet. When answering this question, it can be helpful to share an example that shows how you used critical thinking to solve a problem or challenge in a unique way.

Example: “When I was working as a server at a restaurant, we were hosting a large party with many guests who ordered multiple courses. One guest asked for their steak well done instead of medium rare, which is what they had originally ordered. I knew if I cooked the steak longer, it would dry out and not taste good. So, I decided to cook the steak normally and then quickly sear it on both sides after bringing it out. This helped me avoid any issues while still providing excellent service.”

5. How would you describe your leadership style?

ConEdison is a large company that requires strong leadership. Your answer to this question can help the interviewer determine if you have the skills and experience needed to lead your team members. When answering, try to describe your leadership style in detail so the interviewer can get an idea of how you would approach managing employees at ConEdison.

Example: “I believe my leadership style is collaborative. I like to involve my team members in decision-making processes because it helps them feel more invested in their work. I also think it’s important for leaders to be accessible to their teams. I make sure to hold weekly meetings where anyone can ask me questions or voice concerns they may have.”

6. If you have any experience working with engineering, can you tell us about it?

ConEdison is a leading energy services company, so it’s likely that you’ll be working with engineers in some capacity. This question allows the interviewer to assess your experience and knowledge of engineering and how you might fit into their team.

Example: “I have worked with several engineers throughout my career, but I’ve found that they’re all very different. Some are more hands-on while others prefer to work from behind the scenes. Regardless of their style, however, I find that I can learn something new from every engineer I meet.”

7. Can you tell us about a time where you worked with someone who was difficult?

This question can help the interviewer understand how you handle conflict and challenging situations. It’s important to show that you’re willing to work with others, even if they have different opinions or approaches than you do.

Example: “I once worked with a coworker who was very outspoken about their ideas and opinions. They often challenged my decisions and tried to convince me of their way of thinking. I learned to listen to what they had to say and consider it when making decisions. This helped us find common ground and come up with solutions together.”

8. Tell me about a time when you solved a problem that wasn’t straightforward.

This question can give the interviewer insight into your problem-solving skills and how you approach challenges. Use examples from previous jobs to highlight your critical thinking, analytical and reasoning abilities.

Example: “At my last job, I was working on a project that required me to analyze large amounts of data. The client wanted us to find patterns in the data so we could use it to predict future outcomes. This wasn’t an easy task because there were many variables involved. However, I used my research and analysis skills to create a predictive model for the company.”

9. Have you ever dealt with a situation where customers were angry or upset?

ConEdison wants to know that you can handle difficult situations with customers. This is a great opportunity to show your problem-solving skills and how you can help customers feel better about their situation.

Example: “I once had a customer who was upset because they were having issues with their electricity bill. They said it was too high, but I explained that the amount of energy they used was normal for their household. The customer didn’t believe me, so I offered to look at their previous bills to see if there was any discrepancy. After looking through their past bills, I realized that they hadn’t paid their last bill. Once I explained this to them, they understood why their bill was higher than usual.”

10. Do you think you could handle working long hours if necessary?

ConEdison is a 24-hour operation, so employees may be called upon to work overtime. Employers ask this question to make sure you’re prepared for the demands of working in an energy company. In your answer, explain that you are willing to do whatever it takes to get the job done. Show them that you have experience with long hours and can handle the challenges that come with it.

Example: “I understand that ConEdison operates as a 24-hour business. I am prepared to put in the extra time if necessary. Throughout my career, I’ve worked many late nights and weekends. I know how important it is to provide reliable energy services to customers. If hired, I will always be ready to go above and beyond.”

11. What are your thoughts on the current state of energy sources?

ConEdison is a leader in the energy industry, and they want to know that you’re aware of current trends. They may ask this question to see if you have an opinion on renewable energy sources or other topics related to the company’s work. In your answer, try to show that you are knowledgeable about these issues while also expressing your personal opinions.

Example: “I think it’s great that we’re seeing more investment in renewable energy sources. As technology improves, I believe we’ll be able to generate more power from wind, solar and other clean resources. However, I’m not sure how much we can rely on them at this point. For example, there are times when the sun isn’t shining and the wind isn’t blowing, so we need traditional methods as well.”

12. What has been your greatest accomplishment so far?

ConEdison wants to know what you’ve accomplished in your career so far. They want to see that you’re a hard worker who’s willing to go the extra mile for success. When answering this question, think of an accomplishment that relates to the job description and highlights your skills and abilities.

Example: “My greatest accomplishment was when I helped my team win first place at our company softball tournament last year. We were the underdogs going into the tournament, but we worked together as a team to make it happen. It felt great to be part of such a successful team.”

13. Do you have any experience managing people?

ConEdison is a large company that employs thousands of people. The interviewer wants to know if you have experience managing others and how well you can do it. Show them that you are confident in your leadership skills by describing a time when you managed a group of people or a team.

Example: “I’ve been working as an engineer for the past five years, but I also worked part-time at a restaurant during college. There were many times where we had too few servers on staff, so I would help out with taking orders and serving customers. It was challenging at first, but I learned how to manage my time better and delegate tasks to other employees.”

14. Tell me about a project you worked on that didn’t go as planned. How did you address the issues?

This question can help the interviewer learn more about your problem-solving skills and how you handle challenges. When answering this question, it can be helpful to focus on a time when you overcame obstacles or faced challenges head-on.

Example: “In my last position as an IT specialist for a large corporation, I was tasked with creating a new website design that would appeal to both customers and employees. The company wanted to revamp their entire site, but they didn’t have enough funds in their budget to do so. Instead of scrapping the project altogether, I worked with other members of the team to create a plan where we could update certain parts of the website while keeping others the same.”

15. What is your favorite thing about working with customers?

ConEdison is a utility company, so it’s likely that you’ll be working with customers. Employers ask this question to make sure you enjoy customer service and interacting with people. They want to know that you’re going to do your best to help their customers. In your answer, share an example of how you helped a customer in the past. Explain what made the situation enjoyable for you.

Example: “I love helping customers because I get to see firsthand how my work helps them. Last year, I had a customer who was having trouble paying her bill online. She called me on the phone, and we worked together to figure out why she couldn’t pay her bill. It turned out that she didn’t have enough money in her account to cover the bill. We were able to resolve the issue, and she paid her bill.”

16. Are you comfortable working overtime during emergencies such as storms?

ConEdison is a 24/7 operation, and employees may be called upon to work overtime during emergencies. The interviewer wants to make sure you are comfortable with this type of schedule.

Example: “I am happy to work overtime when necessary. I understand that the company needs to keep the power on for its customers, so I will do whatever it takes to get the job done. In my last role, we had several storms come through our area, and I was one of the first employees to arrive at work after each storm. We worked long hours until all repairs were made.”

17. Give an example of a time where you showed initiative in the workplace.

ConEdison wants to know that you’re a self-starter who can take initiative in your work. This is an important quality for employees because it shows they are motivated and willing to do more than what’s required of them. When answering this question, think of a time when you took the lead on a project or task without being asked.

Example: “At my previous job, I noticed that our social media accounts weren’t engaging with followers as much as other companies in our industry. So, I created a plan to increase engagement by 10% within three months. I started by researching how other companies were using their social media platforms to engage with customers. Then, I developed a strategy based on those findings. After implementing my plan, we saw a 10% increase in engagement.”

18. How do you feel about cold calling?

Cold calling is a common practice in sales, and ConEdison may ask this question to see if you’re comfortable with it. If you are, explain why. If not, explain what you would do instead.

Example: “I’m actually quite good at cold calling because I have a lot of experience doing it. In my last role, we had a quota for how many new customers we needed to sign up each month, so I was responsible for reaching out to potential clients and convincing them to work with us. It’s important to be friendly when cold calling, but also confident that our company can help the person or business we’re speaking with.”

19. What is one thing you would change about our company?

This question is a way for the interviewer to assess your understanding of ConEdison and how you would fit in with their team. When answering this question, it can be helpful to mention something that you admire about the company and then explain what you would change to make it even better.

Example: “One thing I would change about ConEdison is the amount of time employees are allowed to take off from work. I know that there are many benefits to having such a short vacation policy, but I think if we were able to extend our allotted days off by one week per year, it could help us retain more talented employees.”

20. When was the last time you had to deal with an irate customer?

This question is a great way to assess your customer service skills. Interviewers want to know that you can remain calm and professional when faced with challenging situations. In your answer, try to highlight how you handled the situation effectively while also emphasizing your interpersonal skills.

Example: “When I worked at my previous job as an administrative assistant, I had a client who was very upset about her bill. She called me multiple times in one day asking for different information. I remained polite and helpful each time she called, but I explained that I couldn’t give her any more information until our billing department released it. After explaining this to her several times, she finally understood and stopped calling.”