20 Con Edison Interview Questions and Answers

As one of the largest energy services companies in the United States, Con Edison is always looking for talented and ambitious individuals to join its team. If you’re interested in working for Con Edison, you’ll need to be prepared to answer some specific interview questions about the company.

In this article, we’ll give you some examples of Con Edison interview questions and answers. With these questions and answers in mind, you’ll be one step closer to impressing your potential employer and landing the job you want.

Con Edison Interview Process

The interview process at Con Edison can vary in length depending on the position you are applying for. However, most applicants report that the process is fairly lengthy, often taking several weeks or even months to complete. The difficulty of the interviews also varies depending on the position, but many applicants report that they are quite challenging. Overall, the interview process at Con Edison is generally seen as being very competitive.

1. Do you have any experience in customer service?

ConEdison is a utility company that provides energy to customers. As such, they need employees who can provide excellent customer service. When answering this question, it’s important to highlight your interpersonal skills and ability to communicate with others.

Example: “I have experience in customer service because I worked as a cashier at my local grocery store for three years. During that time, I interacted with many different people from all walks of life. I learned how to be empathetic toward their needs while also providing them with the best possible service. This helped me develop strong communication and problem-solving skills.”

2. How would you handle an upset customer?

ConEdison is a utility company, so it’s likely you’ll have to handle upset customers at some point in your career. Interviewers want to know that you can remain calm and professional when faced with an angry customer. Use examples from previous jobs where you had to deal with difficult customers.

Example: “I’ve worked for ConEdison before, so I understand the importance of providing excellent customer service. In my last position as a customer service representative, I had to deal with several upset customers every day. I always remained calm and listened carefully to their concerns. Then, I apologized for any inconvenience and offered solutions or alternatives. This helped me resolve most issues quickly.”

3. Are you comfortable working with customers over the phone?

ConEdison is a utility company that provides energy services to millions of customers. As such, the company needs employees who can communicate effectively with customers over the phone and resolve their issues quickly. When answering this question, make sure you show your ability to work with people in a professional manner while also providing excellent customer service.

Example: “I have worked as a customer service representative for five years now, so I am very comfortable working with customers over the phone. In my previous role, I was responsible for resolving all customer queries within 30 minutes or less. I would always start by apologizing to the customer for any inconvenience they experienced and then ask them what issue they were having. From there, I would troubleshoot the problem until I resolved it.”

4. Explain how you would use Microsoft Excel to complete a task at work.

Excel is a common software program used by many companies, including ConEdison. This question allows you to show the interviewer that you have experience using Excel and how you would use it in your daily work.

Example: “I’ve been using Microsoft Excel for over five years now. I find it an effective tool for organizing data and creating graphs and charts. In my last position, I was responsible for monitoring energy usage at several locations across the state. Using Excel, I created a spreadsheet with all of the information on each location’s energy consumption. Then, I used formulas to calculate the total amount of energy being consumed per month.”

5. What was your previous role and why do you want to leave it?

ConEdison wants to know that you’re motivated and eager to work for them. They want to see that you have a passion for the energy industry, so they ask this question to make sure you’re not just looking for any job. If you are passionate about working in the energy sector, explain why. If you aren’t as passionate about it, consider rethinking your career choice.

Example: “I worked at an insurance company for five years before I applied here. While I enjoyed my time there, I’m ready for a change of pace. I’ve always been interested in the energy sector, and I think ConEdison is the perfect place for me to start my career.”

6. Tell us about a time where you had to multitask, what were the challenges you faced?

ConEdison is looking for employees who can handle multiple tasks at once. This question allows you to show your ability to multitask and how you overcame any challenges that came with it.

Example: “In my previous role, I was responsible for managing the social media accounts of our company as well as creating content for them. One day, I had a meeting scheduled with one of our clients while also having to post on all of our social media channels. I knew I would have to multitask during this time, so I prepared ahead of time by scheduling everything out in advance. I made sure to write down what I needed to do before each task, which allowed me to focus on both the client and the social media accounts.”

7. Describe a time when you had to deal with an angry customer or client.

ConEdison is a utility company, so it’s likely that you’ll have to deal with customers who are upset about their bills or service interruptions. Employers ask this question to make sure you can handle difficult situations and diffuse conflict. In your answer, try to show that you’re empathetic and willing to help customers solve problems.

Example: “I once had a customer call me in the middle of the night because they were having an issue with their electricity. I was able to calm them down by explaining what steps we would take to fix the problem. After speaking with them for a few minutes, I realized that there was nothing wrong with their power supply. They just needed someone to listen to them and reassure them that everything would be okay.”

8. We are looking for someone who is friendly and outgoing. Can you tell me about yourself as it relates to these characteristics?

ConEdison is looking for someone who can work well with others and be a team player. They want to know that you are friendly, outgoing and willing to help others succeed. When answering this question, try to highlight your interpersonal skills and how they will benefit the company.

Example: “I am very friendly and outgoing. I love meeting new people and making them feel welcome. I also enjoy helping others solve problems and find solutions. In my last role, I was often asked to help other employees learn new software or complete tasks. I enjoyed being able to help others grow in their careers.”

9. You will be required to work outside in all types of weather conditions. Would that be a problem?

ConEdison is a utility company that provides energy to millions of customers. The interviewer will want to know if you have experience working in all types of weather conditions and how you would handle those situations.

Example: “I am used to working outside, especially during the summer months when I worked as a landscaper. However, I also understand that working outdoors can be dangerous, so I always made sure to wear protective gear like gloves and safety glasses. I also made sure to stay hydrated and take breaks when needed.”

10. Con Edison always puts safety first. Give us an example of when you put safety above other tasks at work.

Con Edison is a leading energy services company that has been in business for over 100 years. The company’s reputation and safety record are two of the most important things to them, so they want to make sure you understand this as well. When answering this question, it can be helpful to mention how your past employer valued safety and what steps you took to ensure everyone was safe at work.

Example: “Safety is one of my top priorities when working on any project. I have always made sure to follow all safety procedures and protocols while on the job. For example, once I noticed some loose wiring in an office building. Instead of just calling maintenance, I decided to fix it myself. While doing so, I accidentally cut myself with a wire. However, I didn’t let this stop me from completing the task. I simply bandaged up my hand and finished the job.”

11. Describe a time when you worked on a team project but felt like you weren’t being heard. How did you approach this issue?

ConEdison wants to know that you can work well with others and are able to communicate your ideas effectively. This question helps the interviewer determine how you handle conflict, as working in a team environment is important for this role.

Example: “I once worked on a project where I felt like my input wasn’t being heard by my supervisor. I approached them after our meeting and asked if they had time to talk about my concerns. They were happy to meet with me and we discussed what I was feeling. My supervisor explained their reasoning behind some of their decisions and apologized for not communicating more clearly. We both left the conversation feeling better than when we started.”

12. Why do you think people should choose Con Edison?

Con Edison is a leading energy services company, and the interviewer may ask this question to learn more about your reasons for wanting to work there. Use your answer to highlight some of ConEdison’s most important qualities or values that you share.

Example: “I think people should choose ConEd because it’s an innovative leader in the energy industry. I’ve seen how much time and effort the company puts into developing new technologies and improving its current offerings. It also has a great reputation as a fair and honest business, which is something I value highly.”

13. Have you ever interned or worked in the energy industry before?

ConEdison is a large company that offers many different career opportunities. If you have experience in the energy industry, your answer should reflect this and explain how it helped you develop skills that are relevant to the position.

Example: “I worked as an intern for a small solar power company during my senior year of college. I was responsible for researching new technologies and writing reports on them. This internship gave me valuable research and communication skills that I use every day at work.”

14. What is your current salary (or expected salary)?

ConEdison is a large company that offers competitive salaries. They want to know what you’re worth in the market and how much they would have to pay you to get you to work for them. Before your interview, research ConEdison’s salary range for the position you’re interviewing for. If you don’t find one, use Glassdoor or Payscale to find out what other people with similar experience are making.

Example: “I’m currently earning $50,000 per year as an IT manager at my current employer. I feel like this is a fair salary for someone with my level of experience. However, if ConEdison offered me $60,000 per year, I’d be willing to accept it.”

15. Why do you want to work here?

ConEdison is a large company with many different departments. The interviewer wants to know why you are specifically interested in working for their department. Show that you did your research and understand what the job entails.

Example: “I am very passionate about renewable energy, so I was excited to learn that ConEdison has several solar farms. I also read an article about how you’re one of the top companies for women in STEM, which makes me want to work here even more. I think it’s important to support organizations that promote diversity.”

16. Tell me about a time you had to make a difficult decision in the workplace.

This question can help the interviewer get a better sense of how you make decisions and what your thought process is. When answering this question, it can be helpful to describe a specific situation where you had to make a tough decision and how you came to that conclusion.

Example: “When I was working as an assistant manager at my previous job, there were times when we would have too many customers in our store at once. This made it difficult for us to provide quality customer service to everyone who needed it. In these situations, I would ask my employees if they could handle more customers or if they wanted me to hire additional staff members. If they said they could handle the extra customers, I would let them know that I would give them a break after a certain amount of time.”

17. In order to get a job done well, everyone has to pitch in. Have you ever experienced this type of environment before?

ConEdison is a large company that requires its employees to work together. The interviewer wants to know if you have experience working in a team environment and how well you can collaborate with others.

Example: “I’ve worked for a small business before, where we all had to pitch in when it came to getting the job done. I was responsible for customer service while my coworkers were responsible for sales and marketing. We all had to communicate with each other on a regular basis so we could ensure our customers received excellent service.”

18. Tell me about a time you had to present something important in front of senior management. How did you prepare?

This question can help the interviewer get a better sense of your public speaking skills and how you handle yourself in front of senior management. Use examples from previous jobs or experiences to highlight your confidence, communication skills and ability to think on your feet.

Example: “At my last job, I was tasked with presenting our company’s annual budget to senior management. I prepared for this presentation by researching the information thoroughly and organizing it into an easy-to-understand format. I also practiced my delivery multiple times so that I could answer any questions they may have had about the budget.”

19. Do you have any experience with Salesforce CRM?

ConEdison uses Salesforce CRM to manage customer accounts and sales opportunities. The company wants to know if you have experience with this software so that they can determine whether or not you need training when you start your job. If you do, explain how you use it and what benefits you’ve seen from using the program.

Example: “I have used Salesforce CRM for my previous employer, where I was responsible for managing our client’s information in the system. This allowed me to keep track of all their interactions with us, including phone calls, emails and other communications. It also helped me stay organized by creating separate folders for each client.”

20. What are some qualities you look for in a good supervisor?

ConEdison is a large company with many different departments. Your answer to this question can help the interviewer determine if you have experience working for someone who has these qualities and whether you would be comfortable in that role.

Example: “I look for a supervisor who is approachable, empathetic and willing to listen to their employees. I’ve had supervisors like this before, and it makes me feel valued as an employee when they take time to get to know me personally. They also need to be able to communicate clearly what they expect from us so we can do our jobs well.”