Interview

17 Content Moderator Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a content moderator, what questions you can expect, and how you should go about answering them.

The internet has made the world a smaller place, and with that, the amount of content that is shared every day has exploded. This has created a need for content moderators, who are responsible for reviewing and removing content that is inappropriate, illegal, or otherwise harmful.

Do you have what it takes to be a content moderator? Before you can answer that, you need to know what to expect in a content moderator interview. In this guide, you’ll find sample questions and answers that will help you prepare for your interview.

Are you familiar with using the Adobe Creative Suite?

The interviewer may ask this question to see if you have experience using the Adobe Creative Suite, which is a collection of software programs that includes Photoshop and Illustrator. If you do not have any experience with these programs, consider mentioning other relevant software programs or applications that you are familiar with.

Example: “I am very familiar with using the Adobe Creative Suite because I used it in my previous role as a content moderator. In fact, I was responsible for moderating all social media posts on our client’s website, so I had to use Photoshop and Illustrator regularly. I also learned how to use Microsoft Office products like Word and PowerPoint while working at my last job.”

What are some of the most important skills for a content moderator?

This question can help an interviewer determine if you have the skills necessary to succeed in this role. When answering, it can be helpful to mention a few of your strongest skills and how they relate to content moderation.

Example: “I think one of the most important skills for a content moderator is attention to detail. This skill helps me notice any errors or inconsistencies within a piece of content. Another important skill is communication. I use my communication skills to work with other moderators and writers to ensure that all parties understand each other’s expectations. Finally, I find problem-solving skills are essential because every situation is unique.”

How would you deal with a situation where multiple team members disagree about the appropriateness of a piece of content?

As a content moderator, you may be responsible for making decisions about the appropriateness of content. Employers ask this question to make sure you can handle these types of situations effectively and fairly. In your answer, explain how you would approach this situation and what steps you would take to ensure that everyone’s voice is heard.

Example: “I would first try to understand why each team member feels differently about the piece of content in question. I would then use my research skills to find out more information about the topic at hand. After gathering all of this information, I would decide whether or not the content should remain on the website based on its quality and relevancy.”

What is your process for handling large amounts of content at once?

Moderating content can be a time-consuming process, so employers want to know how you plan your workday. They may ask this question to see if you have strategies for staying organized and focused on the task at hand. In your answer, explain what steps you take to stay productive while moderating large amounts of content.

Example: “I find that it’s important to prioritize my tasks when I’m working with large amounts of content. To do this, I first sort through all the content by type. For example, I separate out any links, videos or images from the text-based content. Then, I go through each category one at a time, starting with the most urgent items. This helps me stay focused on the task at hand and ensures that I don’t miss anything.”

Provide an example of when you had to use your judgment to determine if content was appropriate for a specific audience.

Interviewers may ask this question to assess your ability to make decisions that are in the best interest of a company. Use examples from previous roles where you had to use your judgment and demonstrate how it positively impacted the organization.

Example: “In my last role as a content moderator, I was responsible for reviewing all social media posts before they went live. One day, an employee posted something on their personal account about our company’s product. The post included some negative feedback about the product, which is against our policy. However, I decided to allow the post to remain because I thought it would be beneficial for other customers to see both positive and negative feedback about our products.”

If you saw content that you thought was inappropriate, but your manager disagreed, how would you handle that situation?

This question can help interviewers understand how you would handle a disagreement with your manager. It can also show them that you respect authority and are willing to work within the company’s policies. In your answer, try to explain why you think the content is inappropriate and what steps you would take to ensure it was removed from the website.

Example: “If I saw content that I thought was inappropriate but my manager disagreed, I would first ask for more information about their decision. If they still didn’t agree with me, I would respectfully request that we have a meeting with other members of management so that we could discuss our opinions in front of others. I would then provide evidence as to why I believe the content should be removed.”

What would you do if you noticed a mistake in the content you were supposed to be moderating?

This question is a great way to see how you handle mistakes and errors. It’s important for employers to know that you can recognize when something goes wrong, take responsibility for it and fix the mistake as quickly as possible.

Example: “If I noticed a mistake in the content I was moderating, I would first make sure that there wasn’t an alternate version of the content with the correct information. If there isn’t, I would immediately contact my supervisor or manager to let them know what happened. They would then decide whether they wanted me to remove the incorrect content from the website or if they wanted me to leave it up while we fixed the issue.”

How well do you deal with repetitive tasks?

This question can help the interviewer determine how you might handle a content moderation job. Content moderators often spend their days reviewing and approving or rejecting user-generated content, so employers want to make sure you’re comfortable with this type of work. In your answer, try to show that you enjoy repetitive tasks and are willing to do them for long periods of time.

Example: “I actually really enjoy repetitive tasks because I find it relaxing. When I was in college, I worked as a freelance writer, and my assignments were usually to write 500 words on a topic. I enjoyed doing these types of writing projects because they allowed me to focus on one thing for an extended period of time. If I’m hired for this position, I’ll be happy to perform repetitive tasks all day.”

Do you have any experience working with user-generated content?

User-generated content is a common element of social media platforms. Employers ask this question to make sure you have the experience necessary to succeed in their role. If you do, share an example of how you handled it. If you don’t, explain that you’re willing to learn.

Example: “I’ve worked with user-generated content for several years now. In my last position as a content moderator, I was responsible for removing inappropriate comments from our company’s blog. I would read through each comment and decide whether or not to remove it based on the guidelines we had set up. Sometimes, I would leave a comment if it was relevant but contained profanity. Other times, I would delete it entirely.”

When is it appropriate to leave a comment on a piece of content?

This question can help the interviewer determine your understanding of moderation best practices. Use examples from your experience to highlight your ability to apply moderation principles and guidelines.

Example: “I always leave a comment when I find an error in content, such as spelling or grammar mistakes. If there’s a factual inaccuracy, I’ll also leave a comment with my correction. When I’m unsure about something, I’ll leave a comment asking for clarification. This helps me avoid making assumptions that could lead to inaccurate content. In my last role, I noticed several pieces of content had conflicting information. I left comments on each piece of content asking for more details. The author was able to provide additional information that helped resolve the conflict.”

We want to encourage our users to engage with our content. How would you go about getting people to comment on a post?

This question can help the interviewer understand your strategies for encouraging user engagement. Showcase your ability to encourage users to interact with content and share their opinions.

Example: “I would first make sure that I was providing a welcoming environment for all types of people. This means making sure that my comments are respectful, even if they’re negative in nature. If someone is being rude or disrespectful, I would delete their comment and issue them a warning. If they continue to be disruptive, I would ban them from commenting on our site.”

Describe your process for handling personal information that you come across while moderating content.

Moderators often come across personal information, such as names and addresses. This question helps employers understand how you handle this sensitive information to ensure it’s handled properly.

Example: “I always make sure that I never share any of the content or personal information I find while moderating with anyone else. If I need to refer back to a piece of information later, I copy and paste it into a separate document so I can delete it from my computer after I’m done using it. I also make sure to keep all personal information in a secure location where no one else can access it.”

What makes you qualified for this role?

Employers ask this question to learn more about your qualifications for the content moderator role. They want to know what experience you have that makes you a good fit for their company. Before your interview, make a list of all of your relevant skills and experiences. Think about which ones are most applicable to this job. Share these with the interviewer so they can see how you’re qualified for the position.

Example: “I’ve been working as a freelance writer for five years now. I started out writing for small blogs before moving on to write for larger publications. This has given me plenty of experience in different types of writing styles. It’s also helped me develop my own style of writing. I’m confident that I could apply my previous experience to this role.”

Which social media platforms do you use on a regular basis?

Moderators need to be active on social media platforms where their audience is. Employers ask this question to make sure you’re familiar with the most popular sites and how to use them effectively. Before your interview, review the job description to see which platforms the company uses. In your answer, name those platforms and explain why they are important. If the job listing does not include any social media platforms, name a few that you regularly use.

Example: “I am very active on Facebook, Instagram and Twitter. I have been using these platforms for years now, so I feel comfortable using them to engage with others and share my thoughts. These three platforms are also extremely popular among young people, so it makes sense to moderate them.”

What do you think is the most important aspect of content moderation?

This question can help the interviewer understand what you value in your work. Your answer can also tell them how much experience you have with content moderation and whether you are familiar with the role. When answering this question, it can be helpful to mention a specific skill or quality that you think is important for content moderators.

Example: “I believe the most important aspect of content moderation is accuracy. It’s essential to make sure that we’re moderating content correctly so that our company isn’t publishing false information or offensive material. I’ve always been very detail-oriented, which helps me ensure that I’m paying attention to all aspects of my moderation process.”

How often do you think content should be updated on a website or app?

This question can help an interviewer understand your content moderation style and how you might approach moderating content on their website or app. When answering, it can be helpful to mention a specific time frame that you’ve used in the past when updating content on a site or app.

Example: “I think it’s important to update content regularly so users are seeing fresh information. I usually try to update content at least once per week, but sometimes more often depending on what type of content is being published. For example, if there’s breaking news, I’ll update as soon as possible.”

There is a new trend in content that conflicts with the values of your company. What would you do?

This question is a great way to test your ability to make decisions that align with the company’s values. It also shows how you can use your critical thinking skills to analyze content and determine if it conflicts with the company’s values.

Example: “I would first look at the trend itself, what kind of content it is and who is creating it. I would then research the company’s values and see if there are any conflicting elements between the two. If so, I would contact my supervisor or manager to discuss the issue and get their input on how we should proceed.”

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