16 Content Moderator Skills for Your Career and Resume

Content moderators are responsible for reviewing and approving content for a variety of platforms, including social media, websites and forums. This job requires a mix of technical and interpersonal skills to be successful. If you’re interested in becoming a content moderator, learning about the necessary skills can help you determine if this is the right career for you.

Critical Thinking

Critical thinking is the ability to analyze a situation and make logical decisions. Content moderators use critical thinking skills when evaluating content for violations of website rules or laws. They also use these skills when determining how to handle offensive content, such as hate speech or graphic violence.

For example, if someone posts an image that contains nudity, the content moderator might consider whether the image has artistic value or educational merit before deciding what action to take.

Thick Skin

Content moderators often review content that is offensive, graphic or otherwise inappropriate. Having thick skin means you can read and view this content without letting it affect your mood or performance. Thick skin also helps you remain professional when interacting with users who are upset about the actions of other users.

Customer Service

Customer service skills are important for content moderators because they help you understand the needs of your audience and how to interact with them. Customer service skills include empathy, active listening and patience as well as knowledge about company policies and procedures. You can use customer service skills when interacting with users on social media or in email correspondence.

Flexibility

Content moderators need to be flexible in their work, as they may have to adjust their schedule or workload at any time. They also need to be able to adapt to different types of content and situations when moderating online conversations. For example, if a user is being abusive, the content moderator might need to change how they normally moderate that type of conversation.

Project Management

Project management skills are important for content moderators because they help you manage the tasks of multiple people and ensure that everyone is working toward a common goal. As a content moderator, it’s your job to review all incoming messages on social media and determine if they violate any company policies. You also need to assign these messages to other employees who can review them and take action. Having strong project management skills ensures that you’re able to keep track of all the messages coming in and make sure they get reviewed quickly.

Web Content Management

Web content management is the ability to create and update web pages. This includes researching information, writing text, creating images and video and uploading them to a website. Content moderators often use this skill when reviewing websites for accuracy and consistency. They also use it to moderate social media accounts where they post updates, respond to comments and create new posts.

Search Engine Optimization (SEO)

Search engine optimization is the process of modifying a website to increase its visibility in search results. Content moderators often use SEO skills when creating and updating content on their company’s website, as this ensures that the site will be visible to users who are searching for information about the brand. For example, if a user searches “company name” or “website name,” the moderator can ensure that the company’s website appears at the top of the search results.

Editing

Content moderators review and edit content to ensure it meets the needs of a website’s audience. They may check for grammar, spelling and punctuation errors or inconsistencies in tone. For example, if an article is meant to be informative, they might rewrite sections to make them clearer. Content moderators also use editing skills when creating new content by checking their work for consistency and accuracy before publishing it.

Social Media

Social media is a large part of the internet, and content moderators need to be familiar with how social media works. They should know what types of posts are appropriate for different platforms and have an understanding of trending topics so they can remove inappropriate or offensive content quickly. Content moderators also use social media to communicate with other employees and supervisors, so it’s important that they understand how these tools work.

Content Creation

Content creators are responsible for creating the content that will be posted on a company’s social media accounts. This includes writing blog posts, making videos and taking photos. Content creators also need to understand how to create engaging content that encourages people to interact with it. For example, if you’re creating an Instagram post, you might want to use eye-catching images or video and include hashtags that your audience is likely to search.

Organization

Organization is the ability to keep track of files, documents and other content. As a content moderator, you may need to review large amounts of data quickly and accurately. Having strong organizational skills can help you find information more efficiently and complete your tasks on time. You may also be responsible for maintaining records of all activity on an online platform, so it’s important to stay organized in order to maintain accurate records.

Time Management

Time management is the ability to plan and execute tasks in a way that ensures you meet your deadlines. As a content moderator, it’s important to manage your time well so you can review all incoming messages within the required response time. It also helps to be aware of how long each task takes so you can prioritize them accordingly.

Community Management

Community management involves interacting with an audience to build trust and encourage engagement. Content moderators often work in teams, so it’s important that they can manage their team effectively. This includes assigning tasks, resolving conflicts and providing feedback on performance. It also means knowing how to communicate with the public when a mistake has been made.

Proofreading

Proofreading is the process of reviewing written content to ensure it’s free of spelling and grammatical errors. Content moderators often use proofreading skills when reading through user-submitted content, as they may need to check for any inappropriate or offensive language. It can also be helpful to have these skills if you plan on writing original content yourself.

Attention to Detail

Content moderators must be able to notice any inconsistencies in the content they review. For example, if a user posts an image of a dog but claims it’s a cat, this is an inconsistency that requires attention to detail. Content moderators also need to pay close attention to details when reviewing images and videos for inappropriate content. This includes noticing small details like nudity or violence in an image or video frame by frame.

Copywriting

Copywriting is the process of creating written content. Content moderators often use their copywriting skills to create informative messages for website visitors and social media followers. They also use these skills when writing emails, letters or other correspondence with customers. Strong copywriters can write engaging text that keeps readers interested in reading more.

How Can I Learn These Content Moderator Skills?

There are a few ways that you can learn the necessary skills to be a content moderator. Many of these skills are learned through experience, so working in customer service or a similar field can be beneficial. Additionally, taking classes in project management, web content management, and SEO can also be helpful. Finally, it is important to be detail oriented, have strong editing skills, and be able to write well.