20 Cranial Technologies Interview Questions and Answers

Cranial Technologies is a medical device company that specializes in the treatment of infants with plagiocephaly, also known as flat head syndrome. The company was founded in 1985 and has since treated over 200,000 infants with its patented DOC Band® cranial remolding therapy.

If you’re interviewing for a job at Cranial Technologies, you can expect to be asked a variety of questions about your experience, qualifications, and skills. To help you prepare, we’ve gathered a list of sample Cranial Technologies interview questions and answers.

Cranial Technologies Interview Process

The interview process at Cranial Technologies can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, like the Baby Imaging Specialist, you may also be required to complete a one-way video interview. The overall process can take anywhere from a few days to a few weeks.

1. What is your experience with cranial remolding?

This question is a great way for the interviewer to assess your experience with cranial remolding and how you apply it in your work. When answering this question, be sure to include what types of remolding you have done and any specific projects that involved cranial remolding.

Example: “I’ve worked on several cases where I needed to use cranial remolding techniques to help patients who had deformities or other issues with their skull shape. In one case, I was working with a patient who had an abnormally large head due to hydrocephalus. To correct this issue, I used cranial remolding techniques to reshape the patient’s skull so they could fit into helmets and other devices more comfortably.”

2. How would you handle a patient that was upset about the treatment plan for their child?

This question can help the interviewer assess your interpersonal skills and ability to communicate with patients. Use examples from past experiences where you helped a patient understand their child’s treatment plan or how you helped them feel more comfortable about it.

Example: “I once had a parent who was upset that I recommended we wait until her son turned two before he could start using our cranial remolding helmet. She wanted him to use it immediately, but I explained that waiting would be better for his brain development. I also offered to let her try out the helmet herself so she could see what it felt like. After trying it, she understood why we needed to wait and agreed to come back when her son turned two.”

3. What do you think are the most important qualities of a clinician?

This question is a great way for the interviewer to assess your interpersonal skills and how you interact with patients. It’s important that you show the interviewer that you have strong communication, problem-solving and critical thinking skills.

Example: “I think one of the most important qualities of a clinician is empathy. I believe it’s essential to be able to put yourself in your patient’s shoes and understand what they’re going through. Another quality I think is vital is being able to communicate effectively. As a clinician, I need to be able to explain complex procedures to my patients so they can understand them. Finally, I think it’s important to have good critical thinking and problem-solving skills. This helps me find solutions to any challenges I may face while working.”

4. Can you tell me about a time when you had to be very persuasive in order to get an outcome that you wanted?

This question can help the interviewer get a better sense of your communication skills and how you might interact with clients. Use examples from previous jobs or describe a time when you had to convince someone to do something that was in their best interest.

Example: “In my last position, I worked with a client who wanted to make some changes to their website but didn’t want to spend any money on it. I explained to them that making small changes now could save them money down the road because they wouldn’t have to redesign the entire site later. They agreed to let me make some minor adjustments to the design.”

5. Why do you want to work at Cranial Technologies?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Cranial Technologies or how you learned about the job opening. You can also use this opportunity to show that you did some research on the company and its mission.

Example: “I want to work at Cranial Technologies because I am passionate about helping children who struggle in school due to learning disabilities. My cousin has dyslexia, so I’ve been interested in learning more about cranial remapping therapy since I was young. When I saw that Cranial Technologies is one of the leading providers of cranial remapping therapy, I knew I had to apply.”

6. Do you have any experience working with children or infants?

This question can help the interviewer determine if you have any experience working with special needs children or infants. If you do, they may ask you more questions about your experiences and how it prepared you for this role. If you don’t have experience working with children or infants, you can talk about your willingness to learn new skills and adapt to different situations.

Example: “I haven’t worked specifically with children or infants before, but I am very comfortable working with all types of patients. In my previous position, I had a patient who was an infant. I asked their parents what they wanted me to focus on during the treatment and made sure that I followed through with those instructions. I also communicated with them throughout the entire process so they knew exactly what was happening.”

7. If hired, how would you use social media to help grow our business?

Social media is a powerful tool for businesses to connect with their customers. Employers ask this question to make sure you understand the value of social media and how it can help your employer’s business grow. In your answer, explain that you would use social media to share interesting content about cranial technologies. You could also encourage followers to subscribe to your company’s newsletter or blog.

Example: “I think social media is an excellent way to reach out to our target audience. I would use my personal accounts to post interesting articles about cranial technologies. For example, I might share a blog post about the latest research in brain science. I would also use my professional account to promote your company’s newsletters and blogs. This way, people who are interested in learning more about cranial technologies can subscribe to your publications.”

8. Describe a situation where you were able to successfully persuade someone to see things your way.

This question is an opportunity to show your communication skills and ability to persuade others. When answering this question, it can be helpful to think of a time when you were able to convince someone who was initially against your idea or opinion.

Example: “In my last position as a sales representative for a software company, I had the opportunity to work with a client who wasn’t sure if they wanted to upgrade their current system. After meeting with them several times, I realized that they weren’t using many of the features on their current platform. I suggested upgrading to our newest version, which would allow them to use more of the features they already liked. They agreed to upgrade after seeing how much more they could do with our new system.”

9. Tell us about a time when you worked effectively under pressure.

Employers ask this question to learn more about your ability to work under pressure. They want to know that you can perform well when the stakes are high and time is short. In your answer, share a specific example of a time when you worked under pressure and how you managed it successfully.

Example: “When I was working as an assistant in my previous job, there were many times when I had to meet tight deadlines for projects. One time, I had to complete a project by the end of the day while also helping other employees with their tasks. I stayed focused on my task at hand and completed it before the deadline. My employer appreciated my hard work and dedication.”

10. Provide an example of a time when you used good judgment and logic in solving a problem.

Employers ask this question to learn more about your problem-solving skills. Use examples from previous work experiences that show you can think critically and make good decisions.

Example: “In my last job, I was working with a client who had a lot of questions about their treatment plan. They were unsure if they should get the most expensive option or one of the cheaper ones. I explained all three options to them and told them what each would do for them. The client decided on the middle option because it provided the best results without being too expensive. This helped me build trust with the client and showed them I have their best interests in mind.”

11. Are you comfortable working with medical equipment?

This question is a good way to determine if you have the necessary skills and experience for this role. If you are not familiar with medical equipment, it’s important to let the interviewer know that you’re willing to learn. You can also mention any previous experience working with medical equipment.

Example: “I am very comfortable working with medical equipment. In my last position as an IT specialist, I was responsible for maintaining all of our computers and servers. This included installing new software and troubleshooting issues. I also worked closely with our medical equipment technicians when there were problems with the machines. I’m confident in my ability to work with any type of medical equipment.”

12. Give an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I once had a client who was having trouble with their cranial implant because it wasn’t fitting properly. I worked with them over several weeks to create a new design, which included adding more space between certain parts of the device so they could fit better. The client was very happy with the final product.”

13. If a patient was unhappy with their treatment, what would you do?

This question can help interviewers understand how you handle conflict and respond to patients. You should answer this question by describing a specific situation in which you helped a patient feel better about their treatment or the outcome of their procedure.

Example: “If a patient was unhappy with their treatment, I would first ask them what they didn’t like about it. Then, I would explain why I made that decision during the procedure. If they were still unhappy, I would offer to redo the procedure for free. In my experience, most patients are happy with their results after hearing my explanation.”

14. Have you ever dealt with a difficult customer? How did you handle it?

This question can help the interviewer determine how you handle conflict and whether you have experience working with challenging customers. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “In my previous role as a customer service representative for an IT company, I had a client who was upset because they were experiencing issues with their computer. The client became increasingly frustrated when I told them that we couldn’t fix the issue over the phone and would need to send someone out to their office to resolve the problem. I remained calm and explained that our technicians are highly skilled in resolving these types of issues. After explaining this, the client agreed to allow us to send someone out.”

15. In your opinion, what is the best way to deal with angry customers?

This question is a great way to assess your customer service skills. It also helps the interviewer determine if you have experience dealing with angry customers and how you handled them in the past.

Example: “I believe that it’s important to remain calm when an upset client calls or emails. I take a deep breath, remind myself that they are upset for a reason and then listen to what they have to say. If they’re calling about a billing issue, I ask them to explain their concern so I can understand exactly what happened. Then, I apologize for any inconvenience and offer to help resolve the problem.”

16. What kind of experience do you have with sales?

This question can help the interviewer determine your experience with selling products and services to clients. Use examples from previous jobs or internships where you had to sell a product or service to clients, customers or other individuals.

Example: “In my last job as a sales representative for an IT company, I was responsible for finding new clients and maintaining existing client relationships. I would meet with potential clients in person to discuss our services and how they could benefit from them. I also used cold calling techniques to find new leads and increase sales. My team and I were able to increase sales by 20% within six months of starting.”

17. What makes you passionate about this industry?

Employers ask this question to learn more about your background and why you are interested in working for their company. They want to know what inspired you to pursue a career in cranial technologies, so share any experiences that led you to this field.

Example: “I have always been passionate about helping others, which is why I became a nurse. When I was studying to become a nurse, I learned about the importance of cranial technologies in treating patients with brain injuries. I find it fascinating how these machines can help people recover from serious injuries, so I decided to specialize in this area.”

18. What will you bring to this company as a sales representative?

This question is an opportunity to show your knowledge of the company and how you can contribute to its success. You should research the company before your interview so that you can discuss what makes it unique or interesting. If you have a personal connection with the company, such as having used their products in the past, you may also want to mention this.

Example: “I am passionate about helping people through technology, which is why I chose to study computer science. I think Cranial Technologies would be a great place for me to use my skills because of the innovative nature of your work. For example, I read about your recent collaboration with the local hospital on a new virtual reality program for patients recovering from strokes. This really resonated with me because I love working with others to create something meaningful.”

19. What kinds of products interest you?

This question can help the interviewer determine if you have a passion for cranial technologies. It also helps them understand what kind of work you might be most interested in doing at their company. When answering this question, it can be helpful to mention specific products or services that you find interesting and why.

Example: “I am very passionate about helping children with special needs. I think it’s so important to give kids the best possible start in life, which is why I’m excited to learn more about your company’s pediatric equipment. I’ve heard great things about how your company designs its equipment to make therapy fun for kids. I would love to get involved in creating those kinds of experiences.”

20. How many years of clinical experience do you have?

This question is a great way for the interviewer to learn more about your experience level. If you have less than five years of experience, it’s important to explain how you’ve gained additional skills and knowledge in that time. You can also mention any certifications or training you’ve completed during this time.

Example: “I have three years of clinical experience. In my first year, I worked with a mentor who helped me understand the basics of cranial therapy. During my second year, I took an online course on craniosacral therapy. This course gave me a deeper understanding of the techniques used in cranial therapies.”