Career Development

What Does a Credit Union Teller Do?

Find out what a credit union teller does, how to get this job, and what it takes to succeed as a credit union teller.

A teller is the face of a credit union. They are responsible for interacting with customers and helping them to manage their accounts. Tellers provide basic banking services like cashing checks, accepting deposits, and providing information about account balances and transactions.

They also often help customers with more complex financial needs such as applying for loans or opening new accounts. In addition to handling customer interactions directly, they may be responsible for other tasks such as processing paperwork, filing documents, updating databases, etc.

Credit Union Teller Job Duties

Credit union tellers have a wide range of responsibilities, which can include:

  • Providing member service by helping members manage their accounts and offering advice on financial issues
  • Processing transactions such as loan payments, account deposits, loan withdrawals, and deposits
  • Recording transactions on a computerized accounting system using keystrokes or touch screen technology
  • Processing loan applications and ensuring that all documentation is in order
  • Accepting deposits from members and providing them with a receipt for the transaction
  • Handling cash transactions for members who wish to conduct transactions in person at a branch office
  • Processing applications for loans from borrowers and assisting them with the application process
  • Processing deposits from members and providing them with a receipt for the transaction
  • Preserving and maintaining the integrity of member records, including names, addresses, social security numbers, and birthdates
  • Maintaining security of the financial institution by monitoring for fraud or theft in the form of checks being altered or money being stolen from ATM machines
  • Verifying identity of members by comparing signatures with those on file at the credit union or by requesting additional information such as birthdates or social security numbers

Credit Union Teller Salary & Outlook

Credit union tellers’ salaries vary depending on their level of education and experience, the size of the company and the geographic location of the job.

  • Median Annual Salary: $31,500 ($15.14/hour)
  • Top 10% Annual Salary: $43,500 ($20.91/hour)

The employment of credit union tellers is expected to decline over the next decade.

The number of credit unions has declined in recent years, and fewer new credit unions are being formed. As a result, some existing credit unions may close or consolidate with other credit unions. This could limit employment growth for credit union tellers.

Related: In-Depth Credit Union Teller Salary Guide

Credit Union Teller Job Requirements

A credit union teller typically needs to have the following qualifications:

Education: A high school diploma is often a minimum requirement for credit union tellers. However, some employers may prefer an associate’s degree or a certificate in financial services.

Training & Experience: Most credit union tellers receive on-the-job training. This training may include learning the credit union’s specific policies and procedures, as well as the software and computer systems they use. The training may also include a period of shadowing a current teller.

Certifications & Licenses: A teller at a credit union needs the same certifications as a traditional bank teller. They just need to be certified in the unique offerings of the credit union.

Credit Union Teller Skills

Credit union tellers need the following skills in order to be successful:

Customer service: Customer service skills are an important aspect of being a teller. You should be able to greet customers, answer their questions and help them find the products or services they need. Customer service skills can also help you build relationships with your customers, which can help you build your customer base and increase your sales.

Cash handling: Cash handling is the ability to count and sort cash accurately. As a credit union teller, you’ll be responsible for handling large amounts of cash. You’ll need to be able to count and sort cash accurately to ensure you don’t make any mistakes. This is a very important skill for a credit union teller to have.

Computer skills: As a credit union teller, you’ll likely be required to use a computer to perform your job duties. This includes entering information into a computer, using a mouse and keyboard to navigate the internet and using software to process transactions. Having computer skills can help you perform your job duties more efficiently and accurately.

Problem-solving: Problem-solving skills allow you to identify and resolve issues. As a credit union teller, you may be responsible for resolving customer issues, such as helping them find the correct account or providing them with the information they need to complete a transaction. You may also be responsible for resolving internal issues, such as helping other tellers resolve a technical issue or helping management resolve a customer complaint.

Teamwork: As a teller, you’ll work with other members of your team to ensure your customers have a positive experience. This means you’ll need to be a team player who can work with others to solve problems and provide excellent customer service.

Credit Union Teller Work Environment

Credit union tellers typically work in credit unions, which are financial institutions that are owned and operated by their members. Credit union tellers typically work a 40-hour week, although some may work part-time. They may work evenings and weekends, and their hours may vary depending on the credit union’s hours of operation. Credit union tellers typically work in a clean and well-lit environment. They may be required to stand for long periods of time and to lift and carry heavy bags of coins. Credit union tellers typically have a high level of customer contact and must be able to deal courteously and effectively with the public.

Credit Union Teller Trends

Here are three trends influencing how credit union tellers work. Credit union tellers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Digital Banking

As banking becomes more and more digital, credit unions will need to find ways to stay competitive. One way they can do this is by hiring tellers who are comfortable with technology and can help customers navigate the digital banking experience.

This trend also means that credit union tellers will need to be well-versed in all aspects of digital banking, including online banking, mobile banking, and electronic payments. They will also need to be able to answer customer questions about these services and how they work.

More Focus on Customer Service

Credit unions are beginning to focus more on customer service as a way to differentiate themselves from other financial institutions. This is because customers are becoming more interested in having a relationship with their bank, rather than just using it for transactions.

Teller professionals can capitalize on this trend by developing strong customer service skills and becoming familiar with the products and services offered by their credit union. In addition, credit unions may begin to offer additional benefits to customers who open accounts or maintain certain levels of activity.

The Growth of Mobile Banking

The growth of mobile banking is a trend that is quickly changing the banking industry. As more and more people turn to their smartphones and tablets for information, businesses are adapting by providing services that are compatible with these devices.

This is especially true for credit unions, which need to provide an excellent customer experience in order to keep up with the competition. By adopting mobile banking solutions, credit unions can ensure that their customers have access to their accounts wherever they are.

How to Become a Credit Union Teller

A career as a teller can be a great way to get started in the financial services industry. It’s a customer service-oriented role that offers opportunities for growth and development. As you progress in your career, you may want to consider becoming a branch manager or moving into another role within the credit union.

One of the best ways to prepare for a career as a teller is to take advantage of training opportunities offered by your employer. These programs will help you develop the skills you need to succeed in this role. Additionally, it’s important to stay up-to-date on the latest trends in banking and lending so that you can provide the best possible customer service.

Related: How to Write a Credit Union Teller Resume

Advancement Prospects

Advancement prospects for tellers are good. Many tellers are promoted to head teller, assistant manager, or branch manager positions. Some tellers also become loan officers, loan collection officers, or new accounts officers.

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