20 CrowdStrike Interview Questions and Answers

As a cybersecurity technology firm, CrowdStrike is always looking for the best and brightest minds to join their team. If you’re lucky enough to score an interview with this company, you’ll want to be prepared to answer some specific questions about your skills and experience.

In this article, we’ll give you a rundown of some of the most common CrowdStrike interview questions, so you can go into your interview with confidence.

CrowdStrike Interview Process

The interview process at CrowdStrike can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one of which may be a technical assessment. The length of the hiring process can also vary, but it is typically not shorter than a few weeks. Overall, reviewers found the interview process to be positive, although some noted that the technical assessment was difficult.

1. Tell me about a time where you had to deal with an angry customer, how did you handle that situation?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where you have to calm an upset client and make them feel better about their experience with the company. In your answer, try to show that you can empathize with customers and use your communication skills to resolve any issues they might be having.

Example: “In my previous role as a sales representative for a software company, I had a customer who was very upset because our product wasn’t working properly on their computer. I listened to what they were saying and tried to understand why they were so frustrated. Then, I explained to them exactly what we could do to help them solve the problem. After explaining the steps we would take to fix the issue, they felt much more confident in our ability to provide them with a solution.”

2. What is the most important thing to keep in mind when dealing with customers?

This question is an opportunity to show your customer service skills and how you can help customers with their cybersecurity needs.

Example: “The most important thing when dealing with customers is to be honest, transparent and empathetic. I always make sure that my customers know exactly what they’re getting for their money and the level of support they can expect from me. If there are any issues or delays in providing a solution, I will let them know as soon as possible so they aren’t left wondering about the status of their issue.”

3. How would you describe your communication style?

This question can help the interviewer understand how you interact with your team and clients. It’s important to be honest about your communication style, but also highlight any skills that make it more effective.

Example: “I consider myself a very direct communicator. I prefer to speak directly to someone when I have a question or concern rather than going through multiple people. This helps me build strong relationships with my colleagues and clients by making sure everyone is on the same page. However, I am always open to feedback on my communication style so I can continue to improve.”

4. Which of your qualities do you think will be most valuable at CrowdStrike?

This question is a great opportunity to show the interviewer that you’ve done your research on CrowdStrike and are excited about the role. When answering this question, it can be helpful to mention something specific about the company or its mission statement that resonates with you.

Example: “I think my ability to work well in a team environment will be most valuable at CrowdStrike because I know how important collaboration is when solving complex problems. In my last position, I was part of a cybersecurity task force where we worked together to solve issues for clients. I’m eager to continue working in that capacity.”

5. If hired, what are some ways you would help increase sales revenue?

This question is an opportunity to show your sales skills and how you can help the company grow. Your answer should include a few ideas about how you would increase revenue, but it’s also important to mention that you’re willing to learn more about the company’s current marketing strategies.

Example: “I believe my communication and networking skills are some of my strongest assets. I would use these skills to reach out to new clients and find ways to connect with them online or in person. For example, if I saw someone post on social media about their interest in cybersecurity, I would send them a message offering to answer any questions they have about our services.”

6. Do you have experience working as part of a team?

Working as part of a team is an important skill to have when working in the cybersecurity industry. Employers ask this question to make sure you are able to work well with others and collaborate on projects. In your answer, explain how you enjoy collaborating with others and what makes you a good teammate.

Example: “I love working as part of a team because it allows me to learn from other people’s experiences and expertise. I am always willing to help my teammates out if they need assistance or advice. I think that teamwork is one of the most effective ways to solve problems and complete tasks.”

7. Describe a time where you tried to sell a product or service and were not successful. What would you change if given another opportunity?

This question is a great way to show your problem-solving skills and ability to learn from mistakes. When answering this question, it can be helpful to mention the steps you took to improve your sales pitch or marketing strategy.

Example: “In my previous role as a sales representative for a software company, I was tasked with selling our new product to a large corporation. The CEO of the company seemed interested in the product but ultimately decided not to purchase it. If given another opportunity, I would try to better understand their needs and find ways to make our product more beneficial to them.”

8. How would you handle a client who was not satisfied with our services?

This question is an opportunity to show your problem-solving skills and ability to work with clients. When answering this question, it can be helpful to mention a specific situation where you helped a client resolve their issue or helped them feel more satisfied with the service they were receiving.

Example: “In my previous role as a cybersecurity specialist, I had a client who was not happy with our services. They felt that we weren’t doing enough to protect their data from hackers. After meeting with the client, I discovered that they didn’t understand how CrowdStrike’s technology worked. I explained the process in detail and showed them some of our recent projects. The client was very impressed by what we do and decided to continue using our services.”

9. Are you comfortable making cold calls?

Cold calling is a common practice in sales, and many companies use it to generate leads. If you’re interviewing for a sales position at CrowdStrike, the hiring manager may ask this question to see if you have experience making cold calls. To answer this question effectively, think about whether you’ve ever had to make cold calls before. If so, describe your previous experiences with cold calling.

Example: “I have made cold calls before, but I prefer warm leads. When I was working as an IT consultant, my company hired me to help businesses set up their cybersecurity systems. One of my clients was a small business that didn’t know they needed our services until I called them. They were happy to hear from me because they knew I could help them solve their security issues.”

10. Have you ever managed a team before?

This question is a great way to learn more about your potential manager’s leadership style. If you’re interviewing for a management position, this can be an opportunity to show how you would lead a team of cybersecurity professionals.

Example: “I have managed a team before and I find it very rewarding. In my last role as a security analyst, I was promoted to manage the entire department after our previous manager left. It was a challenge at first, but I learned that delegating tasks to my team members was the best way to get things done efficiently. My team members were happy with their new responsibilities and we all worked together to make sure our clients were always satisfied.”

11. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, review the job description thoroughly and highlight any skills or experience that align with what they’re looking for. In your answer, explain why these skills are important and how you’ve used them in previous roles.

Example: “I have five years of experience as a security analyst, which has given me the opportunity to work on several projects within my field. I’m also certified in CrowdStrike’s Falcon platform, so I know exactly what it takes to succeed in this role. My education in cybersecurity and ability to use the latest technology makes me an excellent candidate for this position.”

12. When you hear sales representative, what comes to mind?

This question is a way to understand your perspective on the role of sales in business. It’s important for employers to know that you respect and appreciate the work their sales team does, so it’s best to give an answer that shows this.

Example: “I think of someone who can convince others to buy something they might not have thought about buying before. I’ve worked with many sales representatives in my career, and I always find them to be very persuasive people. They’re also great at building relationships with customers and finding out what they need.”

13. Why should we hire you over someone else?

This question is a great way to test your confidence and ability to sell yourself. When answering this question, it can be helpful to highlight specific skills or experiences that are relevant to the job description.

Example: “I am an excellent communicator who has proven I can work well in a team environment. In my last role, I was tasked with leading a cybersecurity training for our entire company. I worked closely with HR to create a comprehensive training program that covered all of the basics of cybersecurity. The training was so successful that we decided to make it mandatory for all employees.”

14. Tell us about a sale you made that you’re proud of.

This question is a great way to learn more about the candidate’s sales experience and how they feel about it. It can also help you determine if their personality will fit in with your company culture.

Example: “I once had a client who was looking for a cybersecurity solution that would protect all of their data, including cloud-based data. They were hesitant to switch from their current provider because they didn’t want to lose any of their existing data. I explained that CrowdStrike has a feature called Universal Protection that allows users to keep all of their data even when switching providers. The client ended up choosing CrowdStrike as their new provider.”

15. What skills do you have that make you qualified for this job?

This question is an opportunity to highlight your relevant skills and experience. When answering this question, it can be helpful to include a brief description of the skill or two that you are most proud of.

Example: “I have excellent communication skills, which I believe make me well-suited for this role. In my last position as a cybersecurity analyst, I was responsible for communicating with clients about their security risks and how we could help them mitigate those risks. I also have extensive knowledge of various types of malware and how they work.”

16. What does good customer service mean to you?

Customer service is an important part of any job, but it’s especially vital in the cybersecurity field. The interviewer will want to know that you understand how to provide excellent customer service and support to clients.

Example: “I believe good customer service means being available to help your client when they need it most. It also means providing them with a solution that meets their needs and makes their lives easier. I have always strived to be available for my clients 24/7, and I’ve found that this approach has helped me build strong relationships with my clients.”

17. We want to give every potential customer a great first impression, can you tell us about a time you made a great first impression on a new client?

This question is a great way to show your communication skills and how you can work with clients. When answering this question, it’s important to highlight the steps you took to ensure that you made a good first impression on a client.

Example: “When I was working as an IT consultant for a small business, one of my clients asked me to help them set up their email accounts. After setting up all of their email accounts, I noticed they didn’t have any spam filters in place. This could lead to some serious issues if not addressed, so I called the company back and offered to install spam filters for free.”

18. Tell us about a time you exceeded expectations.

This question is a great way to show your potential employer that you are capable of being successful in their company. When answering this question, it can be helpful to think about a time when you were able to exceed expectations and the results of doing so.

Example: “In my last position as a security analyst, I was tasked with monitoring an organization’s network for any suspicious activity. One day, I noticed some unusual traffic on one of the servers. After investigating, I found out that there was a virus infecting the server. I immediately notified my supervisor who then informed the IT department. They were able to remove the virus before it caused any damage.”

19. What kind of salesperson are you?

This question is a way for the interviewer to assess your ability to sell CrowdStrike’s products and services. Your answer should show that you are confident, persuasive and comfortable with selling to clients.

Example: “I am an effective salesperson because I have strong communication skills and can empathize with my clients. When I was working as a cybersecurity consultant, I often had to convince clients to invest in our security solutions. I would first listen to their concerns about our company and then explain how we could solve those problems. This strategy helped me win several new contracts.”

20. Can you share any examples of times you’ve been able to work with people who may not agree with you?

This question can help the interviewer understand how you work with others and your ability to collaborate. It’s important to show that you’re willing to compromise, listen to other opinions and learn from them.

Example: “In my current role as a security analyst, I often have to work with developers who may not agree with some of my recommendations for coding or development. However, I make sure to communicate clearly what I’m suggesting and why it would be beneficial to the company. By explaining my reasoning, they are usually able to see where I’m coming from and we can come up with a solution together.”