25 Cruise Staff Interview Questions and Answers

The cruise industry is booming, with an estimated 27.2 million passengers taking to the seas in 2018. And as the industry continues to grow, so does the demand for qualified cruise staff.

Cruise staff are responsible for the planning and execution of activities and entertainment on board a cruise ship. They also act as a liaison between passengers and the ship’s crew. If you’re looking for a job in the cruise industry, you’ll need to be able to answer cruise staff interview questions about your customer service skills, ability to work in a fast-paced environment, and experience with the planning and execution of events.

To help you prepare for your interview, we’ve compiled a list of sample cruise staff interview questions and answers.

1. Are you comfortable working with a diverse range of people?

Cruise staff often work with a diverse range of people, including passengers from all over the world. Employers ask this question to make sure you’re comfortable working in such an environment. Use your answer to show that you are open-minded and willing to help others. Explain how you would use these skills to help everyone on board feel welcome.

Example: “Absolutely! I have a great deal of experience working with people from all walks of life. In my current role as Cruise Staff, I’ve had the opportunity to interact with guests from different countries and cultures. I’m very comfortable in this environment and enjoy learning about new customs and traditions.

I also understand that it is important to be respectful and sensitive when interacting with people from different backgrounds. I make sure to always treat everyone equally and provide them with the same level of service regardless of their background or culture.”

2. What are some of your favorite cruise destinations?

Cruise staff members often have the opportunity to visit new places. Employers ask this question to make sure you enjoy traveling and are excited about visiting their company’s destinations. In your answer, share two or three of your favorite cruise destinations. Explain why they’re some of your favorites.

Example: “I have had the pleasure of visiting a number of stunning cruise destinations over the years. My favorite destination has to be the Caribbean, with its crystal clear waters and white sandy beaches. I love exploring the many islands that make up this region, from Jamaica to Barbados. The culture is vibrant and welcoming, and there are so many activities to enjoy such as snorkeling, kayaking, and sailing.

Another great cruise destination for me is Alaska. It’s an incredible place to explore, with breathtaking views of glaciers, mountains, and wildlife. There’s something special about being able to witness nature in all its glory, and it’s an experience I never tire of. Plus, you can take part in some amazing excursions like whale watching or dog sledding.”

3. How would you handle a situation where a guest is unhappy with their experience on the ship?

Cruise staff members often have to deal with unhappy guests. An interviewer may ask you this question to see how you handle conflict and complaints. In your answer, try to show that you can remain calm and professional even when a guest is upset. Try to focus on the steps you would take to resolve the situation as quickly as possible.

Example: “If a guest is unhappy with their experience on the ship, I would first take the time to listen and understand why they are dissatisfied. It’s important to be empathetic and show that you care about their concerns. Once I have heard them out, I would then work to find a solution that meets their needs. This could involve offering an apology, providing a refund or compensation, or finding another way to make up for the issue at hand.

I believe in going above and beyond to ensure guests have a positive experience onboard the ship. I’m confident in my ability to resolve any issues quickly and efficiently while maintaining a friendly and professional attitude. My goal is always to leave guests feeling satisfied and happy with their cruise.”

4. What is your experience working in the cruise industry?

This question is a great way for the interviewer to learn more about your experience and qualifications. If you have previous experience working on cruise ships, be sure to highlight any unique or impressive experiences that helped you develop skills that are relevant to this position.

Example: “I have been working in the cruise industry for over five years now. During this time, I have gained a wealth of experience and knowledge that has enabled me to become an expert Cruise Staff.

My primary role as a Cruise Staff is to ensure that passengers are having a safe and enjoyable experience on board. To do this, I provide guidance and assistance with activities such as excursions, onboard entertainment, and dining options. I also assist with any customer service issues that may arise during their stay.

In addition, I am well-versed in all safety protocols and procedures related to the cruise industry. This includes emergency response training, crowd control, and risk management. My expertise in these areas allows me to quickly identify potential risks and take appropriate action when necessary.”

5. Provide an example of a time when you went above and beyond to help a guest and how it made them feel.

Cruise staff often go above and beyond to ensure their guests have a positive experience. Employers ask this question to learn more about your dedication to customer service. In your answer, share an example of how you helped a guest with something that wasn’t part of your job description. Explain what the guest’s reaction was and how it made you feel.

Example: “I had a guest who was having difficulty navigating the ship. She was feeling overwhelmed and frustrated, so I took it upon myself to help her out. I showed her around the ship, explained how things worked, and even gave her some tips on where to find the best spots for activities and entertainment.

The guest was very appreciative of my assistance and thanked me profusely. She said that she felt much more confident about being able to enjoy her vacation now that she knew her way around the ship. It made me feel great knowing that I could make such a positive impact on someone’s experience.”

6. If a guest asked you about your favorite part of working on a cruise ship, what would you say?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your genuine feelings about working on a cruise ship, but it’s also important to highlight some of the job’s benefits.

Example: “My favorite part of working on a cruise ship is the opportunity to meet and interact with people from all over the world. I love learning about different cultures and hearing stories from guests about their travels and experiences. It’s amazing how much you can learn just by talking to someone for a few minutes!

I also enjoy being able to provide an unforgettable experience for our guests. From organizing fun activities, like trivia nights or poolside parties, to providing helpful advice on shore excursions, it’s incredibly rewarding to see the smiles on our guests’ faces when they leave the ship.”

7. What would you do if you saw another cruise staff member engaging in behavior that was against company policies?

An interviewer may ask this question to assess your ability to report misconduct and ensure the safety of guests. In your answer, explain that you would follow company procedures for reporting violations and support your colleague through the process.

Example: “If I saw another cruise staff member engaging in behavior that was against company policies, I would handle the situation with professionalism and respect. First, I would approach the individual and explain why their behavior is not acceptable according to the company’s standards. If they are willing to discuss it further, I would listen to their side of the story and try to come up with a solution that works for both parties.

If the individual does not respond positively or refuses to change their behavior, I would then take appropriate action as outlined by the company policy. This could include reporting the incident to my supervisor or other relevant personnel. In any case, I would ensure that all necessary steps were taken to resolve the issue quickly and efficiently.”

8. How well do you perform under pressure?

Cruise staff often work in high-pressure situations. Cruise lines want to know that you can perform well under pressure and still provide excellent customer service. When answering this question, explain how you handle stressful situations. Share a specific example of when you performed well under pressure.

Example: “I believe I perform very well under pressure. I have been working in the cruise industry for several years now, and over that time I have learned how to manage my stress levels and remain calm even when things get hectic. I understand that being a Cruise Staff can be demanding at times, but I am confident in my ability to stay focused and handle any situation that comes my way.

In addition, I have experience dealing with difficult customers and handling challenging situations while still providing excellent customer service. I always strive to resolve issues quickly and efficiently, no matter how stressful the situation may be. I also make sure to take regular breaks throughout the day so that I can stay refreshed and energized.”

9. Do you have any experience bartending or serving drinks?

Cruise lines often hire bartenders and servers to work on their ships. They ask this question to make sure you have experience working in a fast-paced environment where you need to multitask. Bartending or serving drinks can be similar to working as a cruise staff member because both jobs require you to interact with customers and provide them with good service. If you do not have any experience, you can talk about how you would learn the job quickly if hired.

Example: “Yes, I do have experience bartending and serving drinks. I worked as a bartender for two years at a popular restaurant in my hometown. During this time, I gained extensive knowledge of different types of alcoholic beverages and how to mix them properly. I also developed excellent customer service skills, which allowed me to provide outstanding service to all customers.

In addition to my bartending experience, I have also served drinks on board cruise ships. For the past three summers, I was employed as a Cruise Staff member aboard various luxury liners. As part of my duties, I was responsible for providing guests with their favorite drinks. My ability to remember orders quickly and accurately earned me many compliments from passengers.”

10. When a guest asks you for advice about what to do on their day at sea, how do you respond?

Cruise staff members often have a wealth of knowledge about the destinations they visit. The interviewer wants to know if you can use your expertise to help guests plan their day and make recommendations for activities or excursions that fit their interests. Use examples from past experiences where you helped guests plan their days on board.

Example: “When a guest asks me for advice about what to do on their day at sea, I always take the time to listen and understand what they are looking for. My goal is to provide them with an experience that meets their individual needs and interests.

I start by asking questions to get a better understanding of what type of activities they would enjoy. Depending on their answers, I can then suggest different onboard activities such as spa treatments, live entertainment, or shore excursions. I also make sure to inform them of any special events happening during their stay.

In addition, I provide guests with helpful information about the ship’s facilities and amenities so they can make the most out of their cruise. Finally, I am always available to answer any questions they may have throughout their journey.”

11. We want our guests to feel like they’re part of the crew. How would you get involved in activities and conversations with other staff members?

Cruise staff members often work together to ensure their guests have a positive experience. Employers ask this question to make sure you’re willing to get to know your coworkers and support them in their roles. In your answer, explain that you would be open to getting to know other cruise staff members. Explain that you want to learn more about the different roles on board so you can help others when they need it.

Example: “I understand the importance of making guests feel like they’re part of the crew, and I believe that starts with creating a positive environment among staff members. To do this, I would make sure to take part in activities and conversations with other staff members whenever possible. This could include taking part in team-building exercises, attending onboard events together, or simply having casual conversations during breaks.

Additionally, I think it’s important to show genuine interest in what others are doing and talking about. Asking questions, offering advice, and providing support can go a long way towards building strong relationships between staff members. Finally, I’m always open to trying new things and learning from my colleagues. By participating in activities outside of our job duties, we can create an atmosphere of camaraderie and collaboration that will extend to our guests.”

12. Describe your experience working with cruise ship scheduling software.

Cruise staff often work with scheduling software to keep track of their daily tasks and communicate with other members of the crew. An interviewer may ask this question to learn more about your computer skills and how you use technology in your job. In your answer, describe a time when you used cruise ship scheduling software and what challenges you faced while using it.

Example: “I have extensive experience working with cruise ship scheduling software. I’ve been using this type of software for the past five years, both in my current role as a Cruise Staff and at previous positions. In my current role, I use the software to create itineraries for our passengers, ensuring that they get the most out of their cruise experience. I’m also responsible for tracking passenger preferences and making sure that all activities are scheduled accordingly.

I’m very familiar with the features of the software, including its ability to generate reports, track customer feedback, and manage reservations. I’m also comfortable troubleshooting any issues that may arise while using the software.”

13. What makes you an ideal candidate for this position?

Employers ask this question to learn more about your qualifications for the job. They want to know what makes you a good fit for their cruise staff team. Before your interview, make a list of reasons why you are qualified for this position. Think about your previous experience and any skills that may be relevant to working on a cruise ship.

Example: “I believe that I am an ideal candidate for this position because of my extensive experience in the cruise industry. I have worked as a Cruise Staff for over five years and have gained invaluable knowledge about customer service, hospitality, and entertainment. My enthusiasm and passion for creating memorable experiences for guests is unparalleled.

In addition to my professional experience, I also possess strong interpersonal skills which are essential for working with a diverse range of guests. I understand how to effectively communicate with people from different backgrounds and cultures, ensuring that all guests feel welcome and comfortable onboard.

Furthermore, I am highly organized and detail-oriented, which allows me to efficiently manage multiple tasks at once. I am confident that my combination of expertise and skill set make me an excellent fit for this role.”

14. Which areas of the ship do you like to work in the most?

Cruise staff members often work in a variety of areas on the ship, including bars and restaurants. Employers ask this question to make sure you’re flexible enough to work in any area they assign you. In your answer, explain that you enjoy working in all areas of the ship. Explain which areas are your favorites and why.

Example: “I love working in all areas of the ship, but my favorite is definitely the entertainment section. I enjoy interacting with passengers and helping them to have a great time on their cruise. As Cruise Staff, it’s important to be able to provide fun activities for guests and ensure that everyone is having a good time.

I also like to work in the dining area, as I’m passionate about providing excellent customer service. I take pride in making sure that each guest has an enjoyable experience while they are eating. I’m always willing to go above and beyond to make sure that every meal is perfect.”

15. What do you think is the most important aspect of customer service?

Cruise staff must be able to provide excellent customer service. Employers ask this question to make sure you understand what good customer service looks like. In your answer, explain that the most important aspect of customer service is making customers feel welcome and appreciated. Explain that cruise staff should always try to go above and beyond for their guests.

Example: “I believe that the most important aspect of customer service is providing an excellent experience for guests. This means going above and beyond to ensure that their needs are met, they feel valued, and that their time on board is enjoyable.

To achieve this, I think it’s essential to have a good understanding of the cruise line’s policies and procedures so that you can provide accurate information and advice. It’s also important to be able to communicate effectively with guests, listen to their feedback, and respond in a timely manner. Finally, being organized and proactive in anticipating guest needs will help create a positive atmosphere and make sure everyone has a great time.”

16. How often do you perform cleaning duties on board a cruise ship?

Cruise staff members often perform cleaning duties, such as washing dishes and mopping floors. Employers ask this question to make sure you’re comfortable with these tasks. If you have previous experience performing cleaning duties, share that information in your answer. If you don’t have any experience, explain how you would approach the task if given the opportunity.

Example: “I have extensive experience performing cleaning duties on board a cruise ship. As part of my role as Cruise Staff, I am responsible for ensuring that all areas of the ship are kept clean and tidy at all times. This includes vacuuming carpets, mopping floors, dusting surfaces, and wiping down windows.

I understand the importance of keeping the ship in pristine condition and take pride in making sure that everything is spotless before passengers arrive. To ensure this, I perform regular deep cleans throughout the day, paying special attention to high-traffic areas such as lobbies and restaurants. I also make sure to check all cabins and public spaces for any messes or spills that may need to be addressed.”

17. There is a case of the flu going around the ship. How would you handle this situation?

Cruise staff are often responsible for maintaining the health and safety of their passengers. This question is designed to assess your ability to handle a crisis situation while keeping guests safe. In your answer, demonstrate how you would use your problem-solving skills to ensure that everyone on board was healthy and happy.

Example: “If there is a case of the flu going around the ship, I would take immediate action to ensure that all passengers and staff are safe. First, I would make sure that everyone on board is aware of the situation and provide them with information about how to prevent the spread of the virus. This could include providing hand sanitizer, encouraging frequent hand washing, and reminding people to cover their mouths when they sneeze or cough.

I would also work closely with the medical team onboard to monitor the situation and provide any necessary assistance. If needed, I would help coordinate additional cleaning measures throughout the ship and implement social distancing protocols in public areas. Finally, I would keep an eye out for anyone exhibiting symptoms of the flu and direct them to the medical team as soon as possible.”

18. What do you think makes a cruise ship successful?

Cruise ships are a unique business, and the interviewer wants to know what you think makes them successful. Your answer should show that you understand how cruise ships operate as businesses and can apply your knowledge of business operations to help make their ship more profitable.

Example: “A successful cruise ship is dependent on many factors. The most important of these is the staff onboard, as they are responsible for creating a positive and enjoyable experience for all passengers. As Cruise Staff, I believe that providing excellent customer service and ensuring that everyone feels welcome and safe should be top priority. It’s also essential to ensure that all activities, events, and entertainment offered are engaging and interesting. Finally, having an efficient and well-organized system in place to manage the day-to-day operations of the ship is key to keeping everything running smoothly.”

19. Describe your experience handling cash and credit card transactions.

Cruise staff often handle cash and credit card transactions, so the interviewer wants to know if you have experience with this. Use your answer to highlight any skills or experiences that make you a good candidate for the position.

Example: “I have extensive experience handling cash and credit card transactions. During my time as a Cruise Staff, I was responsible for taking payments from passengers for various activities on board the ship. This included collecting cash, processing credit cards, and issuing receipts. I also had to ensure that all financial records were accurate and up-to-date.

To make sure that everything ran smoothly, I developed an efficient system for tracking payments and reconciling accounts. I worked closely with the accounting team to ensure that all transactions were properly documented and accounted for. I also took extra steps to protect customer data by implementing security protocols such as encryption and tokenization.”

20. How would you handle a situation where a guest has had too much to drink?

Cruise staff often interact with guests who are drinking alcohol. Employers ask this question to make sure you know how to handle these situations safely and responsibly. In your answer, explain that you would try to get the guest a non-alcoholic beverage or food item. You can also mention that you would encourage them to take a break from drinking for a while.

Example: “If I were to encounter a guest who has had too much to drink, my first priority would be the safety of both the guest and other passengers. To ensure this, I would take immediate action to limit their access to further alcohol and make sure they are in a safe environment.

I would also use my interpersonal skills to talk with the guest and try to understand why they have been drinking excessively. If necessary, I would refer them to medical personnel or another professional for assistance. Finally, I would document the incident and report it to the appropriate authorities.”

21. Are you familiar with the different types of entertainment offered on board a cruise ship?

Cruise staff members need to be knowledgeable about the different types of entertainment offered on board a cruise ship. This helps them provide guests with information and answer questions about what’s available during their vacation. When answering this question, explain which types of entertainment you’re familiar with and why they appeal to you.

Example: “Yes, I am very familiar with the different types of entertainment offered on board a cruise ship. In my previous experience as Cruise Staff, I have been responsible for organizing and coordinating various activities such as trivia nights, karaoke competitions, pool parties, live music performances, dance classes, and more. I understand how to create an entertaining atmosphere that will keep passengers engaged and entertained throughout their voyage.

I also have extensive knowledge of the onboard amenities available to guests, including spas, fitness centers, restaurants, bars, and other recreational areas. My goal is always to ensure that all guests are having a wonderful time while on board. I take pride in creating memorable experiences for our passengers and strive to make sure they leave feeling satisfied with their cruise experience.”

22. What is the most challenging part about working as Cruise Staff?

Cruise staff often work long hours and may be required to perform a variety of tasks. Employers ask this question to make sure you are prepared for the challenges that come with working on a cruise ship. In your answer, explain what is most challenging about being a Cruise Staff member and how you plan to overcome it.

Example: “The most challenging part of working as Cruise Staff is managing the expectations of guests. It’s important to ensure that all guests have a great experience while on board, and this can be difficult when there are so many different types of people with different needs. I believe my ability to remain calm in stressful situations and think quickly on my feet will help me manage these expectations effectively.

I also understand that it’s important to stay organized and keep up with the daily tasks that come with being a Cruise Staff. This includes making sure all activities are running smoothly, ensuring guest safety, and providing excellent customer service. I am confident that my strong organizational skills and attention to detail will make me an asset to any team.”

23. Do you have any experience leading group activities or events?

Cruise staff often lead group activities and events for their passengers. Employers ask this question to make sure you have experience with leading a team of people. Use your answer to explain any leadership roles you’ve had in the past. Explain what skills helped you succeed as a leader.

Example: “Yes, I do have experience leading group activities and events. During my time as a Cruise Staff, I was responsible for organizing and running various onboard activities such as trivia nights, karaoke competitions, pool games, and more. I also had the opportunity to lead larger-scale events such as themed parties and special dinners.

I am confident in my ability to create engaging experiences that will keep passengers entertained throughout their cruise. I understand how important it is to ensure everyone has an enjoyable time and I strive to make sure all guests are having fun. My past experience has taught me how to be creative with activities and how to manage large groups of people. I’m excited to bring my skills to your team and help create memorable experiences for your passengers.”

24. How comfortable are you speaking in front of large groups?

Cruise staff often have to give presentations or speeches in front of large groups. Employers ask this question to make sure you are comfortable with public speaking and can do it well. Use your answer to show that you enjoy public speaking and feel confident doing it. Share a story about a time when you gave a presentation or speech in front of a group. Explain what made the experience positive for you.

Example: “I am very comfortable speaking in front of large groups. I have had many opportunities to do so while working as a Cruise Staff for the past three years. During this time, I have been responsible for leading onboard activities and entertainment such as trivia nights, karaoke, and dance lessons. I have also given presentations on safety protocols, destination information, and other topics related to cruising.

I understand how important it is to engage with guests and make sure that everyone is having a great experience. To ensure this, I use my public speaking skills to be clear, concise, and entertaining. I always strive to create an atmosphere where people feel welcome and engaged. I believe these qualities are essential when speaking in front of large groups.”

25. Describe how you stay organized when managing multiple tasks at once.

Cruise staff often have multiple responsibilities, so employers ask this question to make sure you can manage your time well. In your answer, explain how you stay on top of all your tasks and prioritize what needs to be done first.

Example: “I have developed a system for staying organized when managing multiple tasks at once. First, I prioritize my tasks and create a timeline with deadlines so that I can stay on track. Then, I break down each task into smaller steps to make them more manageable. Finally, I use a variety of tools such as calendars, lists, and reminders to keep me focused and ensure that all tasks are completed in a timely manner.

In addition, I am always open to feedback from colleagues and supervisors. This helps me identify areas where I need improvement and allows me to adjust my approach accordingly. By incorporating these strategies into my daily routine, I am able to effectively manage multiple tasks while maintaining a high level of organization.”