Customer Success Associate Resume Example & Writing Guide

Use this Customer Success Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer success is one of the fastest growing departments in organizations across the globe. It’s also one of the most important: customer success teams are responsible for generating revenue through customer retention and upsells, building long-term relationships with clients, and helping to define your brand identity.

Customer success is a great field to get into if you love working with people and want to build relationships. It’s also a great way to get into a highly competitive space like tech where it’s hard to break into without experience.

If you’re looking to land a job in customer success, you’ll need a resume that effectively communicates your skills and experience to hiring managers. Here are tips and an example for reference when writing yours.

David Moore
Houston, TX | (123) 456-7891 | [email protected]

Driven and proactive customer success associate with over three years of experience working with customers in high-growth SaaS companies. Proven ability to identify customer needs, provide recommendations, and implement solutions that increase customer retention and satisfaction rates.

University of Texas at Austin Jun '10
B.A. in Psychology
Company A, Customer Success Associate Jan '17 – Current
  • Managed the onboarding process for new customers, including setting up a Salesforce account and providing training on how to use it effectively.
  • Provided ongoing support to existing customers by responding to questions via email or phone within 24 hours of receipt.
  • Created customer-specific marketing campaigns using Salesforce tools such as Email Studio and Marketing Automation, resulting in an increase in revenue per customer from $1M-$5M annually.
  • Assisted with the development of sales collateral (e.g., proposals) for specific accounts based on company size and stage, ensuring that all relevant information is included when presenting our product offering to potential clients.
  • Developed relationships with key decision makers at target companies through frequent communication regarding progress towards achieving business goals, which resulted in increased deal sizes over time due to trust built between both parties early on in the relationship.
Company B, Customer Success Associate Jan '12 – Dec '16
  • Created a customer satisfaction survey and implemented it to collect feedback from customers, which helped the company improve its services
  • Provided timely responses to emails and phone calls in addition to addressing any concerns or questions that arose during interactions with customers
  • Managed all aspects of the onboarding process for new customers, including setting up their accounts and providing training on how to use the product
  • Collaborated with other departments (such as sales) to ensure each customer received an optimal experience throughout their time using the product
  • Answered general inquiries about products and services while also offering advice based on personal experiences when possible
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered incoming calls and assisted customers by providing information regarding products and services, as well as resolving complaints in a professional manner.
  • Reached out to existing clients to discuss new product offers and upgrades via phone or email.
  • Used the CRM system to record notes from each call with customers which aided in improving customer service for future calls & emails with similar issues/questions.
  • Certified Administrator
  • HubSpot Inbound Sales Certified

Industry Knowledge:, Microsoft Office Suite, Google Apps, Customer Relationship Management
Technical Skills:, Microsoft Office Suite
Soft Skills: Communication, Problem Solving, Time Management, Customer Service, Teamwork, Leadership

How to Write a Customer Success Associate Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include specific details about your work experience. And the best way to do that is by using bullet points.

For example, rather than saying you “assisted customers with product questions,” you could say that you “assisted 20+ customers with product questions daily, resolving 95% of issues within 15 minutes.”

The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume for a customer success associate role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job like “customer service” and “sales” in order to determine whether your skills and experience are a match for the position. If your resume does not include enough of the right terms, the ATS might filter out your application.

To increase your chances of getting an interview, use this list of commonly used customer success associate keywords as a starting point to help you identify the right terms to include on your resume:

  • Customer Success
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Sales
  • Customer Retention
  • Account Management
  • Customer Service
  • Software as a Service (SaaS)
  • Sales Process
  • Lead Generation
  • Customer-focused Service
  • Marketing
  • Customer Support
  • Customer Satisfaction
  • Customer Experience Management
  • Time Management
  • Business Development
  • Marketing Strategy
  • Teamwork
  • Microsoft Access
  • Business Strategy
  • Product Management
  • Software as a Service (Saas)
  • Personal Banking
  • Wealth Management
  • Banking
  • Team Leadership
  • Research
  • Problem Solving

Showcase Your Technical Skills

As a customer success associate, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include customer relationship management (CRM) software, help desk software, and project management software. Additionally, you need to be able to use technology to communicate with customers, resolve issues, and track customer data.

Some of the programs and systems that customer success associates are typically expected to be proficient in include: Salesforce, Zendesk, and Jira. If you have experience with any of these programs, be sure to list them on your resume.


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