Customer Success Associate Resume Example & Writing Guide
Use this Customer Success Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Customer success is one of the fastest growing departments in organizations across the globe. It’s also one of the most important: customer success teams are responsible for generating revenue through customer retention and upsells, building long-term relationships with clients, and helping to define your brand identity.
Customer success is a great field to get into if you love working with people and want to build relationships. It’s also a great way to get into a highly competitive space like tech where it’s hard to break into without experience.
If you’re looking to land a job in customer success, you’ll need a resume that effectively communicates your skills and experience to hiring managers. Here are tips and an example for reference when writing yours.
How to Write a Customer Success Associate Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include specific details about your work experience. And the best way to do that is by using bullet points.
For example, rather than saying you “assisted customers with product questions,” you could say that you “assisted 20+ customers with product questions daily, resolving 95% of issues within 15 minutes.”
The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you submit your resume for a customer success associate role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job like “customer service” and “sales” in order to determine whether your skills and experience are a match for the position. If your resume does not include enough of the right terms, the ATS might filter out your application.
To increase your chances of getting an interview, use this list of commonly used customer success associate keywords as a starting point to help you identify the right terms to include on your resume:
- Customer Success
- Salesforce.com
- Customer Relationship Management (CRM)
- Customer Experience
- Sales
- Customer Retention
- Account Management
- Customer Service
- Software as a Service (SaaS)
- Sales Process
- Lead Generation
- Customer-focused Service
- Marketing
- Customer Support
- Customer Satisfaction
- Customer Experience Management
- Time Management
- Business Development
- Marketing Strategy
- Teamwork
- Microsoft Access
- Business Strategy
- Product Management
- Software as a Service (Saas)
- Personal Banking
- Wealth Management
- Banking
- Team Leadership
- Research
- Problem Solving
Showcase Your Technical Skills
As a customer success associate, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include customer relationship management (CRM) software, help desk software, and project management software. Additionally, you need to be able to use technology to communicate with customers, resolve issues, and track customer data.
Some of the programs and systems that customer success associates are typically expected to be proficient in include: Salesforce, Zendesk, and Jira. If you have experience with any of these programs, be sure to list them on your resume.