25 Customs Broker Interview Questions and Answers

A customs broker is a professional who is licensed by the U.S. government to facilitate the import and export of goods. Customs brokers work with businesses and individuals to ensure that all the paperwork and requirements for shipping goods internationally are met.

If you want to become a customs broker, you’ll need to pass an exam administered by the U.S. Customs and Border Protection (CBP). Once you’ve passed the exam, you’ll be able to apply for a job with a customs broker firm.

Before you can start working, you’ll need to go through a job interview. During the interview, the customs broker firm will want to know if you’re knowledgeable about the customs broker profession and if you have the skills to do the job. To help you prepare, we’ve compiled a list of sample customs broker interview questions and answers.

1. Are you familiar with the Harmonized Tariff System, and do you know how to use it to determine import duties?

The interviewer may ask you this question to assess your knowledge of the customs process and how it relates to tariffs. Use your answer to highlight your understanding of the tariff system and its importance in determining import duties.

Example: “Yes, I am very familiar with the Harmonized Tariff System (HTS). As a Customs Broker, it is essential to have an in-depth understanding of the HTS and how to use it. In my current role, I have been responsible for determining import duties using the HTS on a daily basis.

I understand that the HTS is constantly changing and evolving, so I make sure to stay up to date on any changes or updates. I also take the time to review the applicable laws and regulations related to the HTS to ensure accuracy when classifying goods and calculating duties. Finally, I regularly consult with colleagues and other experts to gain additional insight into the HTS and its application.”

2. What are the key elements of a complete and accurate entry for goods into the U.S. through Customs?

This question is an opportunity to show your knowledge of the process and procedures for importing goods into the U.S. It also gives you a chance to demonstrate your attention to detail, which is important in this role.

Example: “The key elements of a complete and accurate entry for goods into the U.S. through Customs include:

1) A detailed description of the merchandise, including its classification number; 2) The value of the goods; 3) The origin of the goods; 4) The quantity of the goods; 5) The country of export; 6) The name and address of the importer; 7) Any applicable duties or taxes due on the goods; 8) Documentation to support any special requirements such as licenses or permits; 9) An invoice detailing all charges associated with the shipment; and 10) Proof of payment of any fees or other costs associated with the importation process.

As an experienced Customs Broker, I understand the importance of ensuring that these elements are accurately completed in order to ensure compliance with all customs regulations. I have extensive experience preparing entries for goods entering the United States and am confident that I can provide the highest level of accuracy and efficiency when it comes to this important task.”

3. How would you handle a situation where a client was having difficulty complying with Customs regulations?

This question can help the interviewer assess your problem-solving skills and ability to work with clients. Use examples from past experiences where you helped a client understand regulations or how you helped them comply with regulations.

Example: “If a client is having difficulty complying with Customs regulations, I would first assess the situation to determine what the issue is. Depending on the complexity of the problem, I might need to consult with other experts in the field or research the applicable laws and regulations. Once I have identified the issue, I can work with the client to develop an appropriate solution that meets their needs while also adhering to all relevant customs regulations.

I understand how important it is for businesses to comply with customs regulations, so I always strive to provide my clients with the best possible advice and guidance. I am confident that I could help any client navigate the complexities of customs regulations, ensuring they remain compliant and successful.”

4. What is your process for keeping up-to-date on changes to Customs regulations and procedures?

The interviewer may ask this question to gauge your commitment to staying informed about Customs regulations and procedures. Your answer should include a specific process you use to stay up-to-date on changes in the industry.

Example: “I understand the importance of staying up-to-date on changes to Customs regulations and procedures. To ensure I am always in compliance, I have developed a comprehensive process for keeping informed.

Firstly, I subscribe to several industry newsletters that provide regular updates on any new or amended regulations. This allows me to stay ahead of the curve and be one of the first to know about any changes.

Secondly, I attend seminars and webinars hosted by trade associations and other organizations related to customs brokerage. These events are invaluable as they provide an opportunity to learn from experts and ask questions directly.

Lastly, I network with colleagues who work in the same field. We often exchange information and share our experiences which helps us all stay abreast of the latest developments.”

5. Provide an example of a time when you helped a client save money on import duties.

This question can help the interviewer understand your negotiation skills and how you can benefit their company. Use examples from past experiences where you helped clients save money on import duties or other customs fees to showcase your expertise in this area.

Example: “I have extensive experience as a Customs Broker, and I am proud to say that I have helped many clients save money on import duties. One example is when I was working with a client who needed to import a large shipment of goods from China. After researching the applicable tariffs and taxes, I was able to identify several opportunities for them to reduce their duty costs.

For instance, I recommended they take advantage of preferential tariff rates available through free trade agreements between China and the importing country. This allowed them to pay significantly lower duties than if they had imported without taking advantage of these agreements. In addition, I suggested they apply for special duty exemptions for certain types of goods, which further reduced their overall cost.

Thanks to my advice, the client was able to save thousands of dollars in import duties. They were very pleased with the results and thanked me for helping them find ways to reduce their costs.”

6. If a client was unsure about the classification of their goods under Customs regulations, how would you help them?

This question can help the interviewer assess your customer service skills and ability to explain complex regulations. Use examples from previous experience where you helped clients understand how Customs classifies goods, or describe a process you would use to help them learn about classification.

Example: “If a client was unsure about the classification of their goods under Customs regulations, I would first make sure to understand exactly what type of goods they were trying to import. Once I had that information, I could then research and review the relevant customs regulations to determine the proper classification for those goods. If necessary, I could also consult with other experts in the field or contact the appropriate government agency for clarification on any specific questions. Finally, I would explain my findings to the client in an easy-to-understand manner so they can be confident they are following all applicable rules and regulations.”

7. What would you do if a client sent you a shipment before you finished filling out all of the necessary Customs forms?

This question can help the interviewer determine how you prioritize your work and manage multiple tasks. Use examples from past experiences to show that you know how to handle several things at once and complete them in a timely manner.

Example: “If a client sent me a shipment before I finished filling out all of the necessary Customs forms, I would take immediate action to ensure that the shipment was cleared through customs as quickly and efficiently as possible. First, I would contact the client to confirm the details of the shipment, such as its origin, destination, and contents. Then, I would use my expertise in customs regulations to determine which documents are required for clearance. Finally, I would complete the paperwork and submit it to the appropriate authorities in order to get the shipment approved and released. My experience has taught me that quick and accurate response times are essential when dealing with Customs issues, so I am confident that I can handle this situation effectively.”

8. How well do you understand the relationship between Customs regulations and other laws and regulations, such as those related to environmental protection and labor laws?

The interviewer may ask you a question like this to assess your knowledge of the Customs regulations and how they relate to other laws. This can help them determine whether you have the necessary expertise to be successful in the role. In your answer, try to show that you understand the relationship between these types of laws and regulations and how it affects your work as a customs broker.

Example: “I understand the relationship between Customs regulations and other laws and regulations very well. As a Customs Broker, I am responsible for ensuring that all goods imported into or exported from a country comply with applicable laws and regulations. This includes not only Customs regulations but also those related to environmental protection and labor laws. I have extensive experience in this area, having worked as a Customs Broker for over 10 years.

In addition, I have kept up-to-date on changes in these areas of law by attending seminars, reading industry publications, and staying abreast of new developments. I am confident that I can ensure compliance with all relevant laws and regulations while providing efficient service to my clients.”

9. Do you have experience working with international clients?

This question can help the interviewer determine if you have experience working with customs regulations in other countries. If you do, share your experiences and how they helped you develop your skills as a customs broker. If you don’t have international experience, you can talk about domestic clients that had unique needs or challenges when shipping goods internationally.

Example: “Yes, I have extensive experience working with international clients. During my time as a Customs Broker, I have worked with clients from all over the world. This has allowed me to gain an in-depth understanding of different customs regulations and procedures in various countries.

I am also familiar with the paperwork and documentation needed for importing goods into different countries, which is essential when dealing with international clients. Furthermore, I am well-versed in the process of obtaining necessary permits and licenses required for international shipments.”

10. When filling out Customs forms, what is the importance of including the signature of the person receiving the goods?

This question is a continuation of the previous one, and it tests your knowledge of Customs forms. It also shows that you understand how to complete them correctly. When answering this question, make sure you explain why the signature is important and what happens if it’s missing or incorrect.

Example: “The signature of the person receiving the goods is an important part of filling out Customs forms. It serves as a confirmation that the goods have been received and accepted by the recipient, and it helps to ensure accuracy in the paperwork. By having the signature of the recipient on the form, any discrepancies or issues with the shipment can be quickly identified and addressed. Furthermore, it provides proof that the goods were properly delivered and received, which is especially important when dealing with international shipments. Finally, it ensures compliance with customs regulations, which is essential for successful import/export operations. As an experienced Customs Broker, I understand the importance of including the signature of the person receiving the goods on all Customs forms.”

11. We want to increase our international trade. How would you market our company to potential importers and exporters?

This question is an opportunity to show your creativity and problem-solving skills. You can use examples from previous experiences or explain how you would approach this situation if it were the first time you had to do so.

Example: “As an experienced Customs Broker, I understand the importance of marketing a company to potential importers and exporters. To increase international trade, I would focus on developing relationships with key stakeholders in the industry. This includes building strong relationships with government officials, freight forwarders, customs brokers, and other relevant parties.

I would also create promotional materials that highlight our services and expertise. These materials could be used for digital campaigns as well as print media such as brochures or flyers. Finally, I would leverage social media platforms to reach out to potential customers. By creating content that is informative and engaging, we can build trust and establish ourselves as experts in the field.”

12. Describe your process for inspecting a shipment to ensure that it is free from damage and contamination.

The interviewer may ask you to describe your process for inspecting shipments in order to assess your attention to detail and ability to follow procedures. Use examples from previous work experiences to highlight your skills, such as:

Example: “My process for inspecting a shipment begins with an initial visual inspection. I look at the packaging to ensure that it is intact and free from damage or contamination. If there are any signs of tampering, I will open the package and check the contents inside.

Next, I will take samples from the shipment and test them in accordance with customs regulations. This includes checking for hazardous materials, restricted items, and other prohibited substances. I also use specialized equipment such as X-ray machines to detect any hidden contraband.

Once I am satisfied that the shipment is safe and compliant with customs regulations, I will document my findings and submit a report to the relevant authorities. Finally, I will provide advice on how best to handle the shipment and ensure its safe delivery.”

13. What makes you a good fit for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of all the skills and experiences that relate to this position. Think about what makes you unique from other candidates and highlight these qualities in your answer.

Example: “I believe I am a great fit for this position because of my extensive experience in the customs brokerage industry. I have been working as a Customs Broker for over 10 years and have developed an in-depth understanding of all aspects of the job, from filing paperwork to negotiating with government agencies. My knowledge of international trade regulations is also very strong, which allows me to provide accurate advice on import/export procedures.

In addition to my professional qualifications, I bring excellent communication skills to the table. I understand how important it is to be able to effectively communicate with clients and other stakeholders in order to ensure that their needs are met. I pride myself on being able to build strong relationships with customers and colleagues alike.”

14. Which industries do you have the most experience working with?

This question can help the interviewer determine if you have experience working with their industry. It can also show them how much experience you have in general and whether or not you are a good fit for this position. When answering, be sure to mention industries that are similar to theirs.

Example: “I have extensive experience working with a variety of industries as a Customs Broker. I have worked in the automotive, electronics, and pharmaceutical industries for over 10 years. My experience includes managing imports and exports, ensuring compliance with customs regulations, and providing customer service to clients.

I am also familiar with the requirements of the textile industry, having managed shipments from multiple countries into the United States. I understand the complexities of this particular sector and can provide guidance on how best to navigate it.”

15. What do you think is the most challenging part of being a customs broker?

This question can help the interviewer get an idea of what you think is challenging about your job and how you approach those challenges. Your answer can also show the interviewer that you are aware of the difficulties in this role and have strategies for overcoming them.

Example: “The most challenging part of being a customs broker is staying up to date on the ever-changing regulations and laws that govern international trade. It’s important for brokers to have an in-depth understanding of all applicable rules, procedures, and requirements so they can accurately advise their clients. This requires constant research and monitoring of changes in order to remain compliant with global standards.

In addition, it’s essential for brokers to be able to effectively communicate with both internal and external stakeholders. They must be able to explain complex concepts in a clear and concise manner while also maintaining strong relationships with government agencies and other entities involved in the process. Finally, brokers need to be highly organized and detail-oriented in order to ensure accuracy when filing paperwork and managing client accounts.”

16. How often do you inspect shipments?

This question can help the interviewer understand your experience inspecting shipments and how often you do it. Use examples from your previous job to show that you have inspected shipments before, and explain what types of shipments you’ve inspected in the past.

Example: “As a Customs Broker, I inspect shipments on a daily basis. I understand the importance of ensuring that all documentation is accurate and up to date before any shipment can be released. I have extensive experience in verifying documents such as invoices, packing lists, certificates of origin, and other necessary paperwork. In addition, I am familiar with the Harmonized Tariff Schedule and use it to classify goods accurately. I also conduct physical inspections of shipments when needed to ensure accuracy and compliance with customs regulations. Finally, I stay abreast of changes in import/export laws and regulations to ensure that my clients’ shipments are not delayed due to non-compliance.”

17. There is a discrepancy between the quantity of goods on the shipping documents and the actual shipment. What is your reaction?

This question is designed to test your ability to recognize discrepancies and take action. Your answer should show the interviewer that you can make decisions quickly, without hesitation and with confidence.

Example: “My first reaction to a discrepancy between the quantity of goods on the shipping documents and the actual shipment is to investigate further. I would review the documentation thoroughly, as well as contact the shipper and/or consignee to ensure that all information is accurate. It’s important to determine if there was an error in the paperwork or if the shipment was actually shorted.

Once I have identified the root cause of the discrepancy, I can then take the appropriate steps to resolve it. This could include filing a claim with the carrier, negotiating a settlement with the supplier, or working with customs authorities to make sure the shipment is cleared properly. As an experienced Customs Broker, I understand the importance of resolving discrepancies quickly and efficiently, while also ensuring compliance with applicable laws and regulations.”

18. Describe a time when you had to explain Customs regulations to an inexperienced client.

This question can help the interviewer determine how you communicate with clients and your ability to explain complex information. Use examples from previous jobs where you had to educate a client about Customs regulations or procedures, and highlight your communication skills and patience in these situations.

Example: “I recently had the opportunity to explain Customs regulations to an inexperienced client. The client was a small business owner who wanted to import goods from abroad, but was unfamiliar with the process and requirements.

To ensure that I provided the best possible advice, I took the time to thoroughly research the relevant laws and regulations. I then presented this information in an easy-to-understand format, breaking down each step of the process and explaining the potential risks associated with non-compliance.

The client appreciated my attention to detail and understanding of their needs. They were also grateful for the resources I provided them with, which allowed them to better understand the entire process. In the end, they successfully imported their goods without any issues.

This experience demonstrated my ability to effectively communicate complex topics to clients who may not have prior knowledge or experience. It also showed my commitment to providing excellent customer service and ensuring compliance with all applicable laws and regulations.”

19. What do you think are the most important traits for a successful customs broker?

This question can help the interviewer determine if you have the skills and abilities to be successful in this role. Use your answer to highlight your relevant experience, skills and traits that make you a strong candidate for this position.

Example: “I believe the most important traits for a successful customs broker are attention to detail, strong organizational skills, and excellent communication. Attention to detail is essential in this role as it requires accuracy when completing paperwork and ensuring that all necessary documents are included. Strong organizational skills are also key, as there can be many different tasks that need to be completed at once. Finally, having excellent communication skills is critical, as you will often be interacting with clients, government officials, and other stakeholders. Being able to effectively communicate your needs and expectations while understanding theirs is an invaluable skill.”

20. How would you handle a situation where there was a discrepancy between the product description on the shipping documents and the actual goods in the shipment?

This question can help the interviewer assess your problem-solving skills and ability to work with clients. Use examples from past experiences where you helped resolve discrepancies between shipping documents and goods in a shipment.

Example: “If I encountered a situation where there was a discrepancy between the product description on the shipping documents and the actual goods in the shipment, my first step would be to investigate further. I would contact the shipper to confirm what is actually being shipped, as well as review any other documentation that may provide additional information.

Once I have gathered all of the necessary information, I would then assess the situation and determine the best course of action. This could include filing an amendment with Customs to update the product description, or if needed, arranging for a re-export of the goods. In either case, I would ensure that all relevant parties are kept informed throughout the process.”

21. What strategies have you used to build relationships with clients?

The interviewer may ask this question to learn more about your interpersonal skills and how you interact with clients. Use examples from previous roles where you helped build relationships with clients, such as:

Example: “I understand the importance of building strong relationships with clients in order to ensure successful business transactions. My strategy is to always be available and responsive to their needs, while also providing them with accurate information and advice. I make sure to listen carefully to their concerns and provide solutions that meet their requirements. I strive to build trust by being honest and transparent in all my dealings with them. Furthermore, I keep up-to-date on industry trends and changes so that I can better advise them on how to navigate the ever-changing customs landscape. Finally, I maintain open communication channels with clients to ensure a smooth flow of information and to foster long-term relationships.”

22. Are you familiar with the rules and regulations related to export and import compliance?

The interviewer may ask you this question to assess your knowledge of customs regulations. Use examples from your experience to highlight how you apply the rules and regulations to your work as a customs broker.

Example: “Yes, I am very familiar with the rules and regulations related to export and import compliance. As a Customs Broker, it is my responsibility to ensure that all shipments are compliant with applicable laws and regulations. I have extensive experience in this area and have successfully managed numerous projects involving international trade.

I understand the importance of staying up-to-date on changes in customs regulations, as well as any new requirements for importing or exporting goods. I also have an excellent working knowledge of the paperwork required for each shipment, including invoices, bills of lading, and other documents. Furthermore, I am adept at using various software programs to track shipments and maintain accurate records.”

23. Describe a time when you had to make a difficult decision while working as a customs broker.

This question can help interviewers understand how you make decisions and the thought process behind them. Use your answer to highlight your critical thinking skills, problem-solving abilities and leadership qualities.

Example: “As a Customs Broker, I have had to make difficult decisions on a regular basis. One example that stands out in particular was when I had to decide whether or not to accept a shipment from an unfamiliar supplier. The supplier did not have any prior experience with our company and there were no references available for us to check. After carefully weighing the risks and benefits of accepting the shipment, I ultimately decided to proceed.

I took several steps to ensure that we would be protected if something went wrong. First, I negotiated a payment plan that allowed us to pay for the goods only after they had been inspected and approved. Second, I requested additional documentation from the supplier to verify their identity and legitimacy. Finally, I worked closely with our legal team to develop a contract outlining the terms of the agreement.

In the end, my decision paid off as the shipment arrived without any issues and we were able to complete the transaction successfully. This experience taught me the importance of taking calculated risks when necessary and how to protect our business interests while still providing excellent customer service.”

24. Do you have any experience working with hazardous materials or dangerous goods?

This question can help the interviewer determine if you have experience working with customs regulations and procedures for hazardous materials or dangerous goods. If you do, share your experience with handling these items in a safe manner. If you don’t have any experience, explain that you are familiar with how to handle them safely.

Example: “Yes, I have extensive experience working with hazardous materials and dangerous goods. In my current role as a Customs Broker, I am responsible for ensuring that all shipments containing hazardous materials or dangerous goods are properly identified, documented, and handled in accordance with the applicable laws and regulations. I also work closely with clients to ensure that their shipments comply with all relevant safety requirements.

I keep up-to-date on all changes in legislation related to hazardous materials and dangerous goods, and I am well versed in the international standards governing these shipments. My expertise extends beyond simply understanding the regulations; I am able to provide practical advice and guidance to clients regarding how to safely transport and handle hazardous materials and dangerous goods.”

25. How do you stay organized during peak times of activity?

Working as a customs broker can be challenging, especially during peak times of activity. Employers ask this question to make sure you have the organizational skills necessary to succeed in their company. In your answer, explain how you stay organized and prioritize tasks. Share any specific methods or tools that help you manage your time effectively.

Example: “I have developed a system of organization that helps me stay on top of my workload during peak times. I prioritize tasks based on urgency and importance, then break them down into smaller steps to make sure nothing is overlooked. I keep detailed notes in an organized filing system so I can easily reference information when needed. I also use automated tools such as calendar reminders and task lists to ensure I don’t miss any deadlines or important details. Finally, I communicate regularly with colleagues and clients to ensure everyone is on the same page. This way, I’m able to manage multiple projects simultaneously while staying organized and efficient.”