20 Deckers Brands Interview Questions and Answers

Deckers Brands is a footwear, apparel and accessories company that is best known for its UGG brand of sheepskin boots. The company also owns other brands such as Teva, Sanuk and Hoka One One. If you’re interviewing for a position at Deckers Brands, you can expect to be asked questions about the company’s history, its brands and its products. You may also be asked questions about the retail industry, the competitive landscape and your experience in sales and customer service.

Deckers Brands Interview Process

The interview process at Deckers Brands can vary depending on the position you are applying for. For some positions, like Retail Marketing Associate, the process can take up to two months. The interviews themselves are not overly difficult, but they can be time-consuming. Overall, everyone at Deckers Brands is said to be very nice, but some candidates have found the process to be frustrating after investing so much time into it.

For other positions, like Product Coordinator, the interview process may be shorter but follow-up communication can be poor. In some cases, candidates report never hearing back from Deckers Brands after their interview, even if they were told they would receive an update within a certain timeframe. This lack of communication can be extremely frustrating and disappointing for candidates who have invested their time and energy into the interview process.

Overall, the interview process at Deckers Brands seems to be hit or miss. Some candidates have had positive experiences while others have found the process to be frustrating and unprofessional. If you are considering applying for a position at Deckers Brands, be prepared for a lengthy and potentially frustrating process.

1. Why do you want to work for Deckers Brands?

This question is an opportunity to show your interest in the company and its values. You can answer this question by explaining what you know about Deckers Brands, but it’s also a good idea to mention why you’re interested in working for the outdoor industry.

Example: “I’ve always been passionate about the outdoors, so I’m excited to work for a company that makes products for people who love nature as much as I do. I think my skills would be a great fit for Deckers Brands because I have experience with customer service and social media marketing.”

2. Tell me about a time where you had to make an unpopular decision. How did it turn out and what would you have done differently?

This question is a great way to assess your leadership skills and how you handle conflict. When answering this question, it can be helpful to think of a time when you had to make a tough decision that was unpopular but ultimately benefited the company or organization.

Example: “In my last position as an assistant manager at a retail store, I noticed we were selling out of our most popular shoe styles too quickly. This meant we weren’t ordering enough inventory to meet demand. To solve this problem, I decided to order more shoes than usual so we could sell them for longer before needing to restock. While this decision was unpopular with some employees who wanted to take advantage of the high sales numbers, it ultimately helped us increase revenue by 10%.”

3. Describe a situation that demonstrates your excellent customer service skills.

Deckers Brands, Deckers Outdoor Corporation is a customer-focused company. Interviewers ask this question to learn more about your customer service skills and how you can apply them in their organization. Use examples from previous jobs or describe what you would do if you encountered an unsatisfied customer.

Example: “I once had a customer who was unhappy with the quality of her boots after only wearing them for one season. I listened carefully to her concerns and offered to replace the boots at no cost. She agreed, and I sent her new boots within two weeks. She called me later that week to tell me she loved the new boots and thanked me for my excellent customer service.”

4. What are some of the challenges of being a sales associate in our industry?

Deckers Brands, Deckers Outdoor Corporation is a company that sells products to consumers. As such, it’s important for the interviewer to know how you will approach selling their products and services to customers. Use your answer to show that you understand the challenges of working in sales and are prepared to overcome them.

Example: “I think one of the biggest challenges of being a sales associate in this industry is having to sell to people who don’t want to buy. I’ve had many experiences where someone has come into my store looking for something specific but not wanting to spend much money on it. In these situations, I try to be as helpful as possible by offering suggestions about what they’re looking for and showing them some options within their price range.”

5. Have you ever worked with any large-scale databases before?

This question is a great way to determine if you have the necessary skills and experience for this role. If you haven’t worked with large-scale databases before, it’s important to explain what your previous experience was like and how it prepared you for working with one in the future.

Example: “I’ve never worked with a large-scale database before, but I do have some experience working with smaller ones. In my last position, I had to work with an Oracle database that was used to store customer information. This experience taught me how to navigate through different types of data structures and helped prepare me for working with larger databases.”

6. Do you enjoy working on multiple projects at once, or one project at a time?

Deckers Brands, Deckers Outdoor Corporation is a company that requires employees to work on multiple projects at once. This question helps the interviewer determine if you are able to multitask and manage your time effectively. Use examples from previous jobs or school experiences where you successfully worked on multiple projects at once.

Example: “In my last job as an assistant manager at a retail store, I was responsible for managing inventory, scheduling shifts and training new employees. In addition to these tasks, I also had to help customers find what they were looking for in our store. I enjoy working on multiple projects because it allows me to use my organizational skills and multitasking abilities.”

7. What is your experience with merchandising and/or inventory management?

Deckers Brands is looking for candidates with experience in merchandising and inventory management. This question allows the interviewer to assess your qualifications, skills and abilities related to this position. Use examples from previous work experiences to highlight your relevant skills and expertise.

Example: “In my last role as a retail manager at ABC Shoes, I was responsible for managing our inventory levels and ensuring that we had enough stock of each product to meet customer demand. I also worked closely with our marketing team to ensure that we were meeting consumer needs by keeping up-to-date on trends and seasonal changes.”

8. Are you comfortable working with Microsoft Office products such as Excel and PowerPoint?

Deckers Brands, Deckers Outdoor Corporation uses Microsoft Office products to create and edit documents. Interviewers ask this question to make sure you have the necessary skills to complete your job duties. Before your interview, review the job description to see if they list any specific software requirements. If so, be prepared to discuss your experience with that program.

Example: “I am very comfortable using Microsoft Excel and PowerPoint. I use these programs daily at my current job where I manage a team of five people. We use Excel to track our sales numbers and monitor inventory levels. In addition, we use PowerPoint to create presentations for our quarterly meetings.”

9. Give an example of when you were able to solve a problem creatively.

Deckers Brands, Deckers Outdoor Corporation is looking for candidates who can think outside the box and solve problems creatively. This question allows you to show your problem-solving skills by providing an example of a time when you used creativity to find a solution to a challenge or obstacle.

Example: “At my previous job, I was tasked with creating a new marketing campaign that would increase sales in our online store. After brainstorming ideas with my team, we decided on using influencers to promote our products. However, we didn’t have enough budget to pay influencers to post about our brand. Instead, I suggested we reach out to influencers and ask them if they would be willing to do a sponsored post for free. We were able to get several influencers to agree to this idea, which allowed us to save money and create more awareness for our brand.”

10. What type of work environment do you thrive in?

Deckers Brands, Deckers Outdoor Corporation is a fast-paced company that requires its employees to be able to work independently and in teams. The interviewer may ask this question to determine if you are comfortable working in such an environment. In your answer, try to describe the type of work environment that you prefer and how it relates to the job description.

Example: “I thrive in a collaborative work environment where I can learn from my colleagues. At my last job, I was fortunate enough to have a mentor who helped me develop my skills as a designer. I would love to find a similar mentor at Deckers Brands, Deckers Outdoor Corporation.”

11. If you could change anything about our company, what would it be and why?

This question is a way for the interviewer to assess your understanding of Deckers Brands and its culture. It also allows you to show that you have an opinion about how things are done at the company. When answering this question, it can be helpful to mention something specific that you like about the company and then explain what you would change.

Example: “I love the mission statement of Deckers Brands. I think it’s important to know why we do what we do as a company. If I could change anything about the company, I would make sure all employees knew the mission statement so they could understand their role in helping us achieve our goals.”

12. Can you tell me about a time when you exceeded expectations while working under pressure?

This question is a great way to learn more about the candidate’s ability to work under pressure and how they handle it. When answering this question, you can describe a time when you were able to complete an assignment or project ahead of schedule or with higher quality than expected.

Example: “In my last position as a marketing manager for a small business, I was tasked with creating a social media campaign that would increase sales by 20% in one month. At first, I thought this task was impossible, but after some research, I found out that our target audience was mostly millennials who used Instagram frequently. So, I created a campaign that focused on using popular hashtags to reach our target market. The campaign exceeded expectations, and we saw a 25% increase in sales.”

13. Which area of marketing are you most interested in?

Deckers Brands is a large company that offers many different marketing opportunities. The interviewer wants to know if you are interested in working on the brand’s social media accounts, creating advertisements or developing content for their website. Show them your interest by explaining which area of marketing you find most interesting and why.

Example: “I am passionate about digital marketing because I love using technology to create engaging content. I think it would be fun to work with the team who creates the blog posts and videos for Deckers Outdoor Corporation’s website. I also enjoy writing, so I think blogging would be an exciting opportunity.”

14. When was the last time you made a sale without following a script?

This question is designed to assess your ability to think on your feet and adapt to changing situations. It also shows the interviewer how you might handle a customer who isn’t interested in what you’re selling.

Example: “I once had a customer come into my store looking for a pair of hiking boots, but he didn’t want anything too expensive. I showed him several pairs that were within his price range, but he wasn’t satisfied with any of them. Finally, I pulled out a more expensive model and told him about all its features. He tried it on and loved it. I was able to sell him the boots because I listened to him and adapted my sales pitch.”

15. What would you say is unique about yourself compared to other candidates?

This question is a great way to show your personality and individuality. It’s also an opportunity for you to highlight any unique skills or experiences that may be relevant to the position. When answering this question, try to think of something that makes you stand out from other candidates but still shows you have the necessary qualifications for the job.

Example: “I would say my biggest strength is my ability to work well with others. I am always willing to help others succeed and make sure everyone feels included in our projects. This has helped me build strong relationships with coworkers and clients alike.”

16. What attracted you to apply for this position?

This question is a great way for the interviewer to learn more about your interest in working at Deckers Brands. Your answer should include information about what you know about the company and why you want to work there. You can also use this opportunity to highlight any specific skills or experiences that make you a good fit for the position.

Example: “I am interested in applying for this position because I have always been impressed with the quality of products produced by Deckers Brands. I think my experience as a designer would be an excellent addition to the team, and I’m excited to help develop new designs and concepts.”

17. We are looking for employees who can adapt quickly to changes. Can you give us an example of how you were able to adjust to a changing environment?

Deckers Brands, Deckers Outdoor Corporation is a company that is constantly changing and growing. The interviewer may ask this question to see if you are able to adapt to change quickly. Use your answer to show the interviewer how you can adjust to new situations and challenges.

Example: “When I started my career as an accountant, I was working for a small business where we had very little turnover. However, after five years of working there, the company hired a new CEO who wanted to expand operations. This meant hiring more employees and implementing new accounting software. While it took some time to get used to the new system, I learned how to use the new software and helped train other accountants on how to use it.”

18. Is there anything I haven’t asked you that you’d like to add?

This question is your opportunity to show the interviewer that you’re a well-rounded candidate. You can use this time to highlight any skills or experiences that weren’t discussed in the interview, but are relevant to the position.

Example: “I’d like to add that I’m very passionate about my work and am always looking for ways to improve myself as an employee. In my last role, I volunteered to take on additional responsibilities when my manager was out of the office. This allowed me to learn more about the company’s operations and how they relate to our customers.”

19. What is your favorite product from our website and why?

This question is a great way to see if you have done your research on the company. It also allows you to show off your knowledge of the products and how they can benefit consumers. When answering this question, make sure to mention something that you would personally use or wear.

Example: “I love the Women’s Upland II Boots because I think they are so stylish and functional. They look like such high-quality boots, but they’re actually quite affordable. I’ve been looking for a pair of boots like these for a while now, and I know I would get a lot of use out of them.”

20. What is your greatest strength?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, you can highlight your skills that are relevant to the position. You should also be honest about what your greatest strengths are.

Example: “My greatest strength is my ability to work well with others. I am always willing to help others succeed, and I believe that teamwork is essential to success. In my last role, I was able to lead a team of five people who were all working on different projects. I helped them communicate effectively and collaborate so we could meet our deadlines.”