20 Delaware North Interview Questions and Answers

When it comes to interviews, every company has their own unique style. Some companies ask behavioral interview questions, while others focus on more technical aspects. If you’re interviewing with Delaware North, you can expect a mix of both.

Delaware North is a hospitality and food service company, so they’re looking for candidates who have strong customer service skills. They’re also interested in candidates who are able to think on their feet and solve problems quickly.

To help you prepare, we’ve compiled a list of sample Delaware North interview questions and answers. With these, you’ll be able to show the interviewer that you’re the right candidate for the job.

Delaware North Interview Process

The interview process at Delaware North can vary depending on the position you are applying for. For some positions, like cashier or bartender, the process may be as simple as attending a hiring event and then being offered the job. For other positions, like manager or IT support, the process may be more involved and include multiple interviews. Overall, the interview process is generally positive, with interviewers being interested in learning about your experience and qualifications.

1. What is your experience dealing with customers?

Delaware North Companies, Inc. is a hospitality and food service company that provides gaming, entertainment and dining services to customers. Your answer should show the interviewer your customer service skills and how you can help Delaware North Companies, Inc. provide excellent customer service to its clients.

Example: “I have worked in the restaurant industry for five years now, so I am used to dealing with all kinds of customers. Some are very demanding while others are more laid-back. However, I always make sure to treat every customer with respect and courtesy. I also try my best to meet their needs and expectations as much as possible.”

2. Tell us about a time you had to deal with an unhappy customer and how you handled the situation.

Delaware North Companies, Inc. wants to know that you can handle customer service situations and remain calm under pressure. Use your answer to show the interviewer how you would use your communication skills to resolve a conflict with a guest or client.

Example: “I once had a family come into our restaurant who was upset because they were seated in a corner of the room instead of near the windows. I explained to them that we have a policy where larger parties are seated closer to the kitchen so that servers can bring food out more quickly. The parents understood but said their children wanted to sit by the window. I offered to move them to another table close to the windows if they could wait for a few minutes while I got some other tables cleared.”

3. Why do you want to work at Delaware North?

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the organization and can explain why you’re excited to work there.

Example: “I want to work at Delaware North because I’m passionate about sports and entertainment. Your company has an amazing reputation for providing excellent service at events like concerts and sporting events. I think working here would be a great opportunity to continue learning about how to provide exceptional customer service.”

4. Do you have any previous food handling or serving experience?

Delaware North Companies, Inc. is looking for candidates with experience in the hospitality industry. If you have previous experience working as a server or bartender, include it on your resume and explain how it relates to this position.

Example: “I worked as a server at a local restaurant for two years while I was studying at college. During that time, I learned valuable customer service skills and developed my ability to multitask. I also gained experience handling money and communicating with customers.”

5. Are you willing to work nights, weekends, and holidays?

This question is a way for the interviewer to assess your willingness to work in an environment that may not be typical. It’s important to show you’re willing to do what it takes to get the job done, even if it means working outside of normal business hours.

Example: “I am happy to work nights, weekends and holidays as needed. I understand that these are often necessary parts of the hospitality industry, so I’m prepared to take on whatever challenges come my way.”

6. How would describe your customer service style?

Delaware North Companies, Inc. is a hospitality and food service company that provides gaming, entertainment and retail services to customers in the United States and Canada. The interviewer wants to know how you would interact with their customers if they hired you for this position. Use examples from your previous experience to describe your customer service style.

Example: “I believe that providing excellent customer service is one of the most important aspects of my job. I always strive to make sure that every customer has an enjoyable experience when they visit our facilities. For example, at my last job, I had a regular customer who was looking for a specific type of beer. When he came into the store, I asked him what kind of beer he usually ordered and then went back to the stockroom to find it for him.”

7. Can you tell me about a time when you worked in a fast-paced environment?

This question can help the interviewer get a better idea of how you might perform in their company. When answering, it can be helpful to mention an example that shows your ability to work well under pressure and prioritize tasks.

Example: “In my last position as a server at a busy restaurant, I was responsible for taking orders from multiple tables at once while also ensuring all guests were happy with their meals. This required me to multitask between different tables and ensure everyone received their food on time. In this situation, I learned how to prioritize tasks so I could meet the needs of each guest.”

8. We are looking for team members that enjoy working with others. Would you consider yourself a team player?

Delaware North Companies, Inc. is looking for team players that enjoy working with others and are willing to work hard. When answering this question, it can be helpful to mention a time when you worked well with others on a project or helped someone else succeed in their job.

Example: “I consider myself a team player because I love collaborating with others to find solutions to problems. In my last position as an event planner, I was tasked with planning a large corporate party. The client wanted the theme of the party to be ‘Hawaiian luau.’ However, they also wanted the food to be vegan. I brought together a team of people who were experts in different areas of the event planning process. Together, we came up with a plan that satisfied both the client and their guests.”

9. Describe your experience managing people.

Delaware North Companies, Inc. is a large company that employs thousands of people in the hospitality and food service industry. As such, it’s important for employees to be able to manage others effectively. When answering this question, you should describe your experience managing people and how you’ve developed these skills over time.

Example: “I have worked with many different types of personalities throughout my career. I find that being empathetic and understanding helps me relate to other people better. This has helped me develop strategies for working with all kinds of people. For example, when I first started as a server at a restaurant, I learned that one of my tables was very particular about their meals. Rather than getting frustrated by this, I used it as an opportunity to learn more about customer service.”

10. As a manager, how would you handle issues that arose between employees?

This question can help the interviewer determine how you would handle conflict and disagreements between employees. Use examples from your experience to show that you’re able to resolve issues in a calm, professional manner.

Example: “I’ve had to manage several teams of employees throughout my career, so I have plenty of experience resolving conflicts between team members. In one situation, an employee was having trouble getting along with their coworker. I met with both employees separately to understand each person’s perspective on the issue. After hearing both sides, I helped them come up with a compromise that resolved the conflict.”

11. Give examples of how you were able to be efficient while being under pressure.

This question is a great way to show your ability to work under pressure and still get the job done. When answering this question, it can be helpful to mention how you managed your time or prioritized tasks.

Example: “In my previous position as an event planner, I was responsible for planning large events that required me to delegate tasks to other employees. One of the most important things I learned in this role was how to prioritize tasks so that we could meet our deadlines while also ensuring quality. For example, when planning a wedding, I would first make sure all vendors were confirmed before moving on to other aspects of the event.”

12. Have you ever dealt with an upset customer in a restaurant setting before?

This question is a great way to see how you handle conflict and whether or not you have the interpersonal skills to succeed in this role. When answering, it can be helpful to provide an example of how you handled the situation successfully.

Example: “In my previous position as a server at a restaurant, I had a customer who was upset with their meal. They were very rude about it, which made me feel uncomfortable. However, I remained calm and explained that we would happily replace their meal if they wanted. The customer agreed, and I brought them another meal. After eating, they apologized for being rude and thanked me for the excellent service.”

13. This job requires strong communication skills. How would you rate your communication skills?

This question is an opportunity to show the interviewer that you have strong communication skills. When answering this question, it can be helpful to mention a time when you used your communication skills to solve a problem or help someone.

Example: “I would rate my communication skills as excellent. I’ve always been able to clearly explain things to others and make sure they understand what I’m saying. In my last job, I was working with a new employee who didn’t know how to use our inventory system. I took the time to walk them through the process of using the software and helped them learn how to use it on their own.”

14. What does customer service mean to you?

Delaware North Companies, Inc. is a hospitality and food service company that provides gaming, entertainment and dining services to customers in the United States and Canada. The company wants employees who understand what customer service means and how it can help them achieve their goals. When you answer this question, make sure you define customer service and explain why it’s important to you.

Example: “Customer service is my top priority when I’m working with clients or customers. It’s important to me that I provide excellent service so people have positive experiences at our facilities. In my last job, I was responsible for managing a team of servers at a restaurant. I made sure they were all well-trained and understood the importance of providing good service to each guest.”

15. Helping other teammates during busy times is key to successful customer service. Would you be willing to help out as needed?

Delaware North is a large company that provides food and entertainment to many different venues. The interviewer wants to know if you’re willing to help out your teammates when needed, even if it’s not in your job description.

Example: “I’m happy to pitch in wherever I can. In my last position, we had a lot of people call out sick or take vacation at the same time. It was challenging for our team, but everyone pitched in where they could so we could still provide excellent service to our customers.”

16. What qualities do you think make a good leader?

Delaware North is a large company with many employees. As an interviewer, you may want to know that the candidate can lead others and be a good example of leadership qualities. When answering this question, it can be helpful to mention specific traits or skills that you think are important for leaders to have.

Example: “I believe that a good leader should be someone who is empathetic and compassionate. They should also be able to communicate effectively with their team members and provide support when needed. I am always willing to help my coworkers learn new things and develop their skills.”

17. In what ways have you helped improve upon your place of employment?

This question can help the interviewer gain insight into your work ethic and how you approach challenges. When answering this question, it can be beneficial to highlight a specific time when you helped improve upon your workplace or company.

Example: “When I first started working at my current place of employment, we had a lot of issues with our customer service. We were not as friendly as we should have been, which led to some unhappy customers. I approached my manager about the issue and they agreed that we needed to make improvements. Together, we developed a training program for all employees on how to provide better customer service. After implementing the new training program, we saw an increase in positive reviews from customers.”

18. When have you had to use your customer service skills while not on the clock?

Delaware North Companies, Inc. wants to know that you can use your customer service skills outside of work hours as well. This question is a great way for the interviewer to see how you apply your soft skills in everyday life and learn more about your personality.

Example: “I have always been passionate about helping others, so I volunteered at my local library when I was younger. One day, I noticed a young girl crying because she couldn’t find her favorite book. I asked if I could help, and we spent over an hour looking through all the shelves until we found it. She was so happy, and I felt like I had made a difference in someone’s life.”

19. What kind of personality traits do you have?

Delaware North is a hospitality company, so it’s important that you have the right personality for this role. Employers ask this question to make sure your personality fits with their company culture. Before your interview, think about what kind of person you are and how those traits might fit in at Delaware North.

Example: “I am very outgoing and friendly. I love talking to people and making them feel welcome. I also enjoy being active and working as part of a team. These two traits make me a great candidate for this position because they show my interest in working in the hospitality industry.”

20. How would you describe your leadership style?

Delaware North is a large company with many employees. As a leader, you need to be able to motivate your team and inspire them to do their best work. When answering this question, it can be helpful to describe the leadership style that you use in your current role. You may also want to mention any specific skills or traits that make you an effective leader.

Example: “I believe that my leadership style is collaborative. I like to involve my team members in decision-making processes so they feel invested in the outcomes of their work. I also think that I am good at motivating others because I try to praise people for their accomplishments and give constructive feedback when needed.”