20 Deliveroo Interview Questions and Answers

Deliveroo is a food delivery service that allows users to order restaurant meals using the web and mobile. The company was founded in 2013 and is headquartered in London, England. Deliveroo operates in over 200 cities in 12 countries.

If you’re interviewing for a job at Deliveroo, you can expect to be asked questions about your experience with customer service, your ability to work in a fast-paced environment, and your knowledge of the food delivery industry. You may also be asked questions about your ability to use technology, such as the Deliveroo app, to place orders and track deliveries.

Deliveroo Interview Process

The interview process at Deliveroo can vary depending on the position you are applying for. However, most positions will require at least one phone screen with a recruiter, followed by one or more in-person interviews. For some positions, like software engineering, there may also be a take-home coding assessment. Overall, the interview process is generally positive, but some candidates have found it to be excessively long or difficult.

1. Why do you want to work as a rider?

This question can help the interviewer get to know you better and understand why you’re interested in working for Deliveroo. Use your answer to share a few reasons why you want this job, what skills you have that make you qualified and how you plan to contribute to the company’s success.

Example: “I’ve always been passionate about food, so I’m excited to work as a rider with Deliveroo. I love meeting new people and learning about different cultures, so I think this job would be a great fit for me. I also enjoy being active and getting outside, which is another reason I’m excited to start delivering meals.”

2. What is your availability like on weekdays and weekends?

Employers ask this question to make sure you’re available for the hours they need. If you have a full-time job, let them know that you can work weekends and evenings. If you are looking for more than one job, explain that you can work any time of day or night.

Example: “I am available to work weekdays from 5 p.m. until 10 p.m., and I’m also available on weekends from noon until midnight. I am currently looking for another part-time job, so if your company is only open during certain times, I would be willing to adjust my schedule.”

3. Do you have any experience working in the food industry?

This question is an opportunity to share your experience with the interviewer. If you have previous food industry experience, be sure to highlight any transferable skills that will help you succeed in this role.

Example: “I worked as a server at a local restaurant for two years while I was in college. This job taught me how to multitask and manage many orders at once. It also helped me develop my communication skills and learn how to work well under pressure. These are all valuable skills that I can apply to this position.”

4. How would you handle an upset customer if their order was wrong?

An interviewer may ask this question to assess your customer service skills. They want to know that you can handle a variety of situations and respond with empathy and professionalism. In your answer, try to show how you would use your problem-solving skills to resolve the situation quickly.

Example: “I would first apologize for the mistake and then offer to remake their order at no charge. I would also give them a coupon code for free delivery on their next order as an apology. If they still wanted to speak to someone higher up, I would connect them to my manager or supervisor so they could explain the issue further.”

5. Tell me about a time when you were challenged by a problem you had to solve, how did you approach it?

This question is a great way to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue and what you learned from the experience.

Example: “When I was working as a server at a restaurant, we were short on staff one night and I had to cover two servers’ tables by myself. This caused me to get behind in my orders, which made some customers unhappy. I approached the situation by asking for help from other staff members so that I could focus on taking care of my own tables. After that, I worked hard to make sure all of my customers received their food quickly.”

6. Describe some of your previous courier jobs.

This question is a great way to learn more about your interviewers and their company culture. When answering this question, it can be helpful to mention any unique or interesting aspects of the courier job you’re applying for.

Example: “I’ve worked as a courier for several different companies in my career. I started out working for a small courier service that specialized in delivering food orders from local restaurants. This was an excellent opportunity for me to practice driving in busy areas and honing my customer service skills. After that, I moved on to work for a larger courier service where I learned how to manage multiple deliveries at once.”

7. How would you describe your riding skills?

This question is an opportunity to show your interviewer that you have the skills and experience necessary for this role. You can answer this question by describing your riding background, including any certifications or licenses you may have.

Example: “I’ve been riding a bike since I was a child, so I’m quite comfortable on two wheels. In fact, I took my state’s cycling test when I was 16 and passed with flying colors. I also completed a course in defensive cycling last year, which has helped me become more aware of my surroundings while riding.”

8. Where do you see yourself in 5 years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also show that you’re willing to stay with the company for several years.

Example: “I plan on staying in my current field for at least five more years. I love working with people and helping them find great food, so I would like to continue doing that as long as possible. In five years, I hope to have moved up within the company and gained some valuable experience.”

9. How would you respond if a restaurant called you complaining that one of our riders stole from them?

This question is a great way to assess your customer service skills and how you would respond in an emergency situation.

Example: “If I received a call from a restaurant claiming that one of our riders stole something, I would first ask for the rider’s name so I could check their record. If they had no prior incidents, I would tell them that we would investigate the claim and take appropriate action if necessary. If the rider did have prior incidents, I would immediately terminate their contract with Deliveroo.”

10. If a delivery took longer than usual, what would you tell the customer?

This question can help interviewers assess your customer service skills. When answering, it can be helpful to mention a specific example of how you handled this situation in the past.

Example: “If a delivery took longer than usual, I would first apologize and explain why there was a delay. Then, I would offer a discount on their next order or free dessert. This shows customers that I care about their experience and want to make sure they come back.”

11. Have you worked in an environment where you had to do multiple tasks at once?

This question can help the interviewer understand how you handle multitasking and whether or not you have experience with it. If you do, share a specific example of when you had to multitask and what your results were.

Example: “In my previous position as a server at a restaurant, I was responsible for taking orders from customers while also delivering food to tables. This required me to multitask between talking to customers about their orders and checking on other tables to see if they needed anything. While this is different than working in an office environment, I am used to multitasking and feel confident that I could successfully perform multiple tasks at once.”

12. Describe your experience with sales.

This question is an opportunity to show your experience with a specific skill that’s important for the role. If you have sales experience, describe how it helped you in previous roles.

Example: “I’ve had several experiences with sales throughout my career. In my first job as a server at a restaurant, I learned about customer service and building relationships with customers. As I gained more experience, I became better at selling myself and my skills to customers. This led to me getting promoted to a lead server position where I was responsible for training new servers.”

13. Which area of account management are you most interested in?

This question is a great way to show your knowledge of the role and how you can contribute to the company. Account managers are responsible for managing clients, so it’s important that you’re passionate about this aspect of the job.

Example: “I’m most interested in client retention because I believe it’s crucial to keep customers happy. In my previous position, I developed a system where we could track customer satisfaction and use that information to improve our service. This led to an increase in sales by 10% over the course of six months.”

14. How comfortable are you dealing with difficult customers?

When working for a company that delivers food, you may encounter customers who are unhappy with their orders. Employers ask this question to make sure you have the skills necessary to handle these situations. In your answer, explain how you would approach this situation and what steps you would take to resolve it.

Example: “I understand that delivering food can be challenging at times. I am always prepared to help customers when they need assistance. If someone is upset about their order, I will listen to them carefully and try my best to resolve the issue. If there’s nothing I can do, I will apologize and offer them a discount on their next order.”

15. Are you able to meet all of the requirements for being an account manager?

Account managers are responsible for managing client relationships and ensuring that the company meets its clients’ needs. An interviewer may ask this question to determine if you have the skills necessary to succeed in this role. Before your interview, review the job description to identify what an account manager should be able to do. In your response, explain how your experience and skills match up with these requirements.

Example: “I believe I am well-suited to be an account manager at Deliveroo because of my strong communication skills. Throughout my career, I’ve worked as a customer service representative, which has given me valuable insight into what customers want from their interactions with businesses. I also understand the importance of meeting deadlines and can use my organizational skills to ensure that all deliverables are submitted on time.”

16. We need someone who is capable of having challenging conversations. Can you give us an example of a time when you had to be assertive?

This question is a great way to assess your communication skills and how you can handle conflict. When answering this question, it’s important to be honest about the situation and highlight what you learned from it.

Example: “I had an instance where I was working with a client who wanted me to complete a project by a certain deadline. However, I didn’t think that I could meet their expectations because of other projects I was already working on. Instead of avoiding the conversation, I spoke up and explained my reasoning for why I couldn’t finish the work in time. The client understood my position and gave me more time to complete the project.”

17. What do you think makes a good account manager?

Account managers are responsible for managing the relationships between clients and their company. They must be able to communicate effectively, solve problems and maintain a positive relationship with customers. Your answer should show that you understand what makes an effective account manager and can apply those skills to your own work.

Example: “I think a good account manager is someone who has excellent communication skills. Account managers need to be able to listen to customer concerns and respond in a way that helps them feel heard. I also think it’s important to have strong problem-solving skills because sometimes there may be issues with orders or delivery times. Being able to find solutions quickly can help keep customers happy.”

18. Do you have experience using Excel?

Excel is a popular spreadsheet program that many businesses use to organize data. If you have experience using Excel, the interviewer may ask you to describe how you used it in your previous job.

Example: “I’ve been using Excel for several years now and I find it an effective tool for organizing large amounts of data. In my last position, I was responsible for entering customer orders into our database each day. I would enter all of the information from customers’ receipts into Excel, including their names, addresses, phone numbers and meal choices. Then, I would sort the data by date or category so that I could easily access it when needed.”

19. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest when answering. Employers want to know what your greatest strengths are so they can use them to help you succeed at the job. They also want to know about any weaknesses so they can help you improve or work around them.

Example: “My greatest strength is my ability to multitask. I am able to manage many tasks at once while still maintaining quality results. My weakness would be that sometimes I get overwhelmed with too much work. If this happens, I try to take a break and regroup before getting back to work.”

20. Deliveroo wants to continuously improve its service. How would you help us achieve that goal?

This question is an opportunity to show your problem-solving skills and ability to think creatively.

Example: “I would start by analyzing the current system, looking for areas that could be improved. I’d then create a plan of action with specific goals and deadlines. For example, if one goal was to reduce customer wait times, I might implement a new software program that allows customers to track their food delivery in real time. This way, they can see when their meal will arrive and not have to wait as long.”