20 Dexcom Interview Questions and Answers

As a leading provider of continuous glucose monitoring systems, Dexcom is committed to helping people better manage their diabetes. If you’re interested in working for Dexcom, you’ll need to be prepared to answer some specific interview questions about the company and its products.

In this article, we’ll give you some sample Dexcom interview questions and answers to help you prepare for your interview.

Dexcom Interview Process

The interview process at Dexcom can vary depending on the position you are applying for. However, most positions will require at least one phone screen with a recruiter and one or more in-person interviews. For some positions, you may also be required to complete a take-home coding challenge. Overall, the interview process is generally positive, although some candidates have reported negative experiences with certain interviewer

1. How would you handle an angry customer?

When working in customer service, you may encounter angry customers. Employers ask this question to make sure you have the skills and experience needed to handle challenging situations. In your answer, explain how you would use your communication skills to diffuse a situation. Share an example of a time when you helped calm someone who was upset.

Example: “I once worked with a patient whose Dexcom system stopped working after two weeks. He called me because he wanted a new one for free. I explained that we only offer a warranty on systems for 30 days. However, I offered him a discount on a new system if he returned his old one within five days. He agreed, and I sent him a new system right away. He was happy with my solution, and I learned how to better communicate with unhappy customers.”

2. Are you willing to work in a call center environment?

Call center work is a common type of employment for those with diabetes. It’s important to be honest about your willingness to do this kind of work, as it may be part of the job description if you’re hired. If you have experience working in a call center environment, share that information and explain why you enjoy it.

Example: “I’ve worked in a call center before, so I know what to expect. While I don’t love having to talk on the phone all day, I understand how important it is to help customers who are experiencing issues with their Dexcom products. I’m willing to take on any role within the company, including call center work.”

3. Do you have experience working in the medical device or healthcare industry?

This question can help the interviewer get a better sense of your qualifications for the position. If you have experience working in this industry, share what you learned during that time and how it could be applied to this role.

Example: “I worked as an RN at a local hospital for five years before moving to my current city. During that time, I gained valuable experience working with patients who had diabetes. I also became certified in administering insulin injections, which is something Dexcom requires of its employees.”

4. Tell me about your experience with customer service, what did you like and dislike about it?

Customer service experience is an important skill for Dexcom employees to have. The company wants people who are empathetic and can help customers with their questions or concerns about the products they offer. When answering this question, make sure you highlight your customer service skills and how they helped you in previous roles.

Example: “I’ve worked as a cashier at my local grocery store since I was 16 years old. While it wasn’t a career, it taught me valuable lessons about interacting with customers and handling money. One of the things I enjoyed most about working there was helping customers find what they were looking for. It’s always nice to be able to help someone out.”

5. What do you think is the most important thing for us to focus on as a company?

This question is a great way to show your knowledge of the company and how you can contribute. When answering, it’s important to be honest about what you think is most important for the organization and why.

Example: “I believe that Dexcom should focus on creating new products that will help people with diabetes manage their condition more effectively. I know from personal experience that continuous glucose monitoring systems have made managing my blood sugar much easier, so I would love to work on developing new technology that makes life better for others.”

6. Do you have any computer skills that are relevant to this position?

The interviewer may ask this question to learn more about your computer skills and how you use them in your current or previous job. If you have experience with specific software, mention it along with what you used the program for.

Example: “I’ve worked as a medical transcriptionist for five years now, so I’m familiar with many of the common medical terminology that Dexcom uses. In my last position, I also learned how to use Dragon NaturallySpeaking, which is a voice recognition software that allows me to dictate information into a computer instead of typing it out. This skill has helped me work faster while still maintaining accuracy.”

7. Have you ever had to deal with an irate customer? How did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would react in a situation where a client is upset or angry and how you would resolve the issue. In your answer, try to show that you can remain calm under pressure and empathize with customers.

Example: “I once had a patient who was having issues with their Dexcom system. The patient called me multiple times about the same problem, which I tried to help them solve over the phone. However, they were still having problems after several calls. Finally, I offered to send someone out to their home to fix the issue. The technician fixed the problem, and the patient was happy.”

8. Describe a time where you were able to help a customer solve their problem.

This question can help the interviewer understand how you interact with customers and solve problems. Use examples from your previous experience to highlight your customer service skills, problem-solving abilities and ability to work as part of a team.

Example: “When I worked at my last job, I had a customer who was having trouble syncing their Dexcom device with their phone. They were frustrated because they couldn’t get any answers from our support line. I offered to meet them in person so we could troubleshoot together. We figured out that the issue was due to an outdated app on their phone. Once we updated the app, everything worked perfectly.”

9. Why do you want to work at Dexcom?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Dexcom that interests you or what drew you to apply for the position.

Example: “I applied for this position because I was impressed with your commitment to developing innovative products that improve the lives of people living with diabetes. I have been passionate about helping others manage their diabetes since my aunt was diagnosed when I was in high school. She inspired me to pursue a career in healthcare technology, so I am excited to join Dexcom and continue her legacy.”

10. Would you be comfortable talking to customers over the phone?

The interviewer may ask this question to learn more about your customer service skills. They want to know if you can help customers with their questions and concerns, as well as resolve any issues they have. To answer this question, think of a time when you helped someone over the phone or resolved an issue for them.

Example: “I’ve worked in healthcare for five years now, so I’m very comfortable talking to patients on the phone. In my current role, I often speak with patients who are confused about their glucose readings. I explain how the system works and what their numbers mean. I also offer advice on how to manage their diabetes better.”

11. If hired, how would you use your technical support knowledge to provide excellent service?

Technical support is an important part of any job, and the interviewer may want to know how you would use your knowledge to help customers. Use examples from previous jobs or talk about what you hope to do if hired at Dexcom.

Example: “I have a lot of experience with technical support, so I understand that it’s not always easy for customers. In my last position, I was often the first person people spoke to when they had questions or concerns about their Dexcom system. I always tried to be as helpful as possible by explaining things in simple terms and offering troubleshooting tips. If I’m hired here, I plan to continue providing excellent service.”

12. How well do you handle criticism?

When working in a team environment, you may need to receive and give constructive criticism. Employers ask this question to see if you can handle feedback from your colleagues. When answering this question, try to show that you are open to receiving feedback and how you use it to improve your work.

Example: “I am always willing to listen to my colleagues’ opinions on how I can do my job better. In the past, I have received both positive and negative feedback about my work. While some of the feedback was more helpful than others, I used all of it to learn new skills and become a better employee.”

13. Provide an example of when you used good judgement and logic in solving a difficult problem.

When answering this question, it can be helpful to provide an example of a time when you used your critical thinking skills and problem-solving abilities to find a solution to a challenging situation. This can show the interviewer that you have the ability to use logic and reasoning to make decisions in high-pressure situations.

Example: “When I was working as a nurse at a hospital, there were times when patients would come into the emergency room with dangerously low blood sugar levels. In these cases, we had to act quickly to administer insulin or glucose to help stabilize their blood sugar levels. One night, I had a patient who came in with extremely low blood sugar levels. After checking his vitals, I realized he needed a large amount of insulin to bring his blood sugar back up to normal levels.

I knew that if I administered too much insulin, it could cause him to go into shock. However, if I didn’t give him enough insulin, his condition could worsen. To solve this problem, I asked my supervisor for advice on how to proceed. She told me to check his blood sugar level again after administering half of the recommended dose. If his blood sugar level hadn’t risen by then, she said I should administer the rest of the insulin. By using her advice, I was able to successfully treat the patient without causing any further complications.”

14. Describe a time that you were faced with problems or stresses that tested your coping skills.

When answering this question, it can be beneficial to highlight your problem-solving skills and ability to work under pressure.

Example: “When I was working as a nurse at the hospital, we had an influx of patients who were experiencing diabetic emergencies. This caused our emergency room to become very busy, which made it difficult for us to provide quality care to all of our patients in a timely manner. In order to cope with these stresses, I focused on my team’s strengths and abilities so that we could work together to help each other through the situation.”

15. We’re looking for someone who can maintain composure while handling difficult situations. Can you give an example of a time you handled one effectively?

When answering this question, it can be helpful to think of a time you had to handle a difficult situation and how you did so. This can help show the interviewer that you have experience with handling challenging situations and can also give them an idea of what your work style is like.

Example: “I once worked with a client who was very demanding. They would often call me at all hours of the day or night asking for updates on their Dexcom system. I knew they were going through a lot, but I still needed to get some sleep. So, I told them that I would only respond to calls if there was something wrong with their system. Otherwise, I would only respond to emails within 24 hours.”

16. How would you describe your communication style?

This question can help the interviewer get a sense of how you interact with your team and other stakeholders. Your communication style is an important part of any role, so it’s helpful to understand what type of communicator you are before answering this question.

Example: “I consider myself a very direct communicator. I believe that being honest and straightforward about my opinions or questions is the best way to ensure everyone understands what’s going on. In my last position, I was working with a team member who had different ideas than me about how we should approach our work. We talked through our differences and found a compromise that worked for both of us.”

17. How do you react to stressful situations?

Dexcom is a company that works with people who have diabetes, and the work can be stressful at times. The interviewer wants to know how you react to stress so they can determine if you are able to handle the job. Use your answer to show them that you are calm under pressure and will do what it takes to get the job done.

Example: “I am very good at remaining calm in stressful situations. I find that being calm helps me think more clearly and make better decisions. When working with patients, I always try my best to remain calm even when things get hectic. This helps put the patient at ease and makes them feel like they are in good hands.”

18. What’s your favorite part about providing great customer service?

This question can help the interviewer get to know you as a person and how you interact with others. When answering this question, it can be helpful to share an example of a time when you provided great customer service or helped someone in another way.

Example: “My favorite part about providing great customer service is helping people feel more confident and comfortable in their lives. I love being able to answer questions and provide support for my customers so they can better manage their diabetes. In my last role, I had a patient who was nervous about using her Dexcom system at night because she didn’t want to wake up her husband if she needed to check her blood sugar levels. We talked through some different options, and I ended up recommending a smaller monitor that would allow her to discreetly check her blood sugar levels without waking anyone else.”

19. What do you think makes for an effective salesperson?

The interviewer may ask this question to learn more about your sales experience and how you approach selling. Your answer can help the interviewer decide whether you have the skills necessary for success in a role that involves selling Dexcom products.

Example: “I think an effective salesperson is someone who has strong communication skills, empathy for their customers and confidence in their product or service. I am confident in my ability to communicate clearly with customers and provide them with information they need to make informed decisions about Dexcom products. My empathetic nature helps me understand what my customers are going through and provides me with insight into how I can best serve them.”

20. How would you define exceptional customer service?

Customer service is an important part of working in healthcare, and the interviewer may ask this question to learn more about your customer service skills. Use examples from previous work experiences or personal life to show how you would provide exceptional care for Dexcom customers.

Example: “I believe that providing excellent customer service means going above and beyond what’s expected. I always try to anticipate my patients’ needs before they even ask so that I can help them as quickly and efficiently as possible. For example, when I worked at a hospital, I noticed one patient was having trouble using their glucose monitor. I offered to come into their room during visiting hours to help them with it, which helped them feel more comfortable.”