20 Disneyland Resort Interview Questions and Answers

When it comes to interviews, Disneyland Resort is known for asking company specific questions. This can be anything from “What would you do if you saw a mouse in the park?” to “What is your favorite Disney movie?” No matter what the question is, they’re all designed to test your knowledge of the company and see if you’re a good fit for the job.

While some people may find these questions difficult, they’re actually quite easy to answer if you know what you’re doing. In this article, we’ll give you a rundown of the most common Disneyland Resort interview questions and how to answer them.

Disneyland Resort Interview Process

The interview process at Disneyland Resort can vary depending on the position you are applying for. However, most interviews will begin with an online application followed by a phone or in-person interview. For some positions, you may be asked to take a written test or participate in a group interview. Overall, the interview process is relatively simple and straightforward.

1. Do you have any experience working with children?

This question is a great way to determine if you’re the right fit for Disney Parks. The company wants employees who are passionate about working with children and families, so it’s important that you can show your experience in this area. If you don’t have any direct experience, consider sharing how much you enjoy spending time with kids.

Example: “I’ve always loved being around kids. I volunteered at my local library where I read stories to small groups of children every week. It was such an amazing experience to be able to share my love of reading with them. I also worked as a camp counselor during college where I helped lead activities and games for younger kids.”

2. How would you handle a patron that was upset because there were no more Fast Passes available for an attraction they wanted to go on?

This question can help the interviewer determine how you handle difficult situations and your ability to empathize with customers. In your answer, try to show that you are willing to go above and beyond for guests and that you have excellent customer service skills.

Example: “I would first apologize to the patron for any inconvenience they experienced. I would then explain that we do not control when Fast Passes become available and that there is a set number of them per attraction. If the patron was still upset, I would offer them an alternative attraction or activity that may be more suitable.”

3. What do you know about our company culture?

The interviewer may ask this question to see if you have done your research on the company and its values. To answer, think of what you know about Disney’s culture from news articles or social media posts. You can also talk about how you would fit in with their team.

Example: “I’ve read a lot about Disney’s commitment to family-friendly entertainment and creating magical experiences for guests. I am excited to be part of that experience as an employee. I believe my outgoing personality and passion for customer service will help me contribute to the success of the Walt Disney Parks and Resorts team.”

4. Describe your customer service style.

This question is a great way to learn more about your potential co-workers and how they interact with customers. Interviewers ask this question to see if you have similar values when it comes to customer service.

Example: “I believe that the most important part of providing good customer service is listening to what the guest wants, then finding a solution for them. I also think it’s important to be friendly and helpful at all times. If someone asks me a question, I always try my best to answer it thoroughly and in a way that makes sense to them.”

5. If hired, what would be the most important thing you could bring to our organization?

This question is a great way to see how you can fit into the company culture. It’s also an opportunity for you to show your enthusiasm and passion for the position. When answering this question, it’s important to highlight what makes you unique as well as any skills or experiences that will be beneficial to the organization.

Example: “I believe my ability to work with others would be the most important thing I could bring to Disney Parks. As someone who has worked in customer service before, I know how important it is to make sure everyone feels welcome and happy while visiting our parks. I’m excited to use my communication skills to help guests have the best experience possible.”

6. How many years of cashiering experience do you have?

This question is a good way to assess your experience level and determine if you’re qualified for the position. Cashiers are often entry-level positions, but they can also be experienced roles depending on the company’s needs. If you have no cashiering experience, it’s important to highlight other relevant skills that will help you succeed in this role.

Example: “I’ve worked as a cashier at my local grocery store for five years now. I’m familiar with all of the different payment methods and how to handle customer questions and concerns.”

7. Tell me about a time when you had to work under pressure and not get stressed out.

This question is a great way to see how you handle pressure and stress. It’s important for Disney employees to be able to work under pressure, especially when there are large crowds of people visiting the parks.

Example: “I had an internship at a marketing firm where I was responsible for creating social media content for our clients. One day, my manager called me into her office and told me that one of our biggest clients wanted new content by the end of the week. I knew this would be challenging because we were already working on several other projects. However, I took it as a challenge and worked late every night until the project was complete.”

8. Why do you think you are a good fit for Disneyland Resort?

This question is a great way for the interviewer to learn more about your interest in working at Disneyland Resort. They want to know that you are passionate about this role and understand why it’s important to work here. When answering, make sure to highlight your knowledge of the company and what makes you excited to be part of the team.

Example: “I think I am a good fit for Disneyland Resort because I have always been fascinated by Disney Parks. Ever since I was a child, I dreamed of visiting Disneyland Resort and experiencing all of the magic firsthand. Now that I’m older, I realize how much hard work goes into making these experiences possible. I would love to be a part of the team that helps guests create lifelong memories.”

9. Are you comfortable wearing costumes in public?

This question is a way for the interviewer to assess your comfort level with wearing costumes in public. If you have experience working as a mascot or character, share that information and explain why it was enjoyable.

Example: “I’ve worked as a mascot before, so I’m very comfortable wearing costumes in public. In fact, I enjoy interacting with people while in costume because it makes them more open to talking to me. It’s also fun to see their reactions when they realize who I am.”

10. Would you be willing to work nights, weekends and holidays if necessary?

This question is a way for the interviewer to assess your willingness to work in an unpredictable schedule. It’s important to be honest and explain that you’re willing to adapt to any working hours as long as they are within the law.

Example: “I understand that working at Disney Parks can have irregular schedules, so I’m prepared to work nights, weekends and holidays if necessary. However, I would prefer to avoid night shifts because of my family commitments. I also need to mention that I am available to work overtime when needed.”

11. What is your favorite Disney movie and why?

This question is a great way to learn more about your potential new colleague’s personality and interests. It also gives you the opportunity to share something personal with them, which can help build rapport. When answering this question, it’s important to be honest and specific.

Example: “My favorite Disney movie is The Lion King because I love the music and the story of Simba overcoming his challenges. I think it’s an inspiring tale that reminds us all to never give up.”

12. Can you tell me about a time when you went above and beyond for a guest?

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to think of an example that relates to the position you’re interviewing for.

Example: “When I was working as a server at a restaurant in my hometown, there was a family who came in every week with their two young children. The kids were always so excited to see me when they arrived, which made me feel good about myself and my job. One day, one of the kids spilled their drink all over themselves and the floor. They were very upset, but I assured them everything would be okay. I got some napkins and cleaned up the mess while also taking care of other tables. Then, I took the child into the back room where we had extra clothes and changed them out. Their parents were so grateful for how I handled the situation.”

13. What can you offer us as a cast member?

This question is a great way to show your enthusiasm for the role and company. It also allows you to highlight any skills or experiences that are relevant to the position.

Example: “I am passionate about Disney, which is why I chose this major in college. I have been working as a hostess at a local restaurant while going to school, but my goal is to work here full-time. My customer service experience will be an asset to the team, and I can’t wait to meet new guests every day.”

14. How would you handle a co-worker asking you to cover their shift while they were sick?

This question can help the interviewer determine how you handle conflict and challenging situations. When answering, try to focus on your ability to collaborate with others and solve problems.

Example: “I would first ask my manager if they could find someone else to cover the shift. If not, I would be willing to do it as long as I had enough time to prepare for the day’s work. I would also make sure that I communicated with my co-worker about their absence so they knew what was happening.”

15. What do you believe is the best way to treat guests?

This question is a great way to determine how you would treat guests at the Disneyland Resort. It also helps employers understand your customer service skills and whether or not they are compatible with Disney’s standards. When answering this question, it can be helpful to mention specific examples of how you have treated customers in the past.

Example: “I believe that treating guests well is one of the most important parts of my job. I always make sure to greet them with a smile and offer assistance when needed. If someone seems upset, I try to find out what’s wrong so I can help resolve the issue as quickly as possible. For example, last year I had a family come into the park who was missing their child. I helped them locate the child and then escorted them back to the rides.”

16. When do you feel like it’s appropriate to use humor at work?

This question can help the interviewer get a better sense of your personality and how you interact with others. When answering this question, it can be helpful to provide an example or two of when you used humor at work in a positive way.

Example: “I feel like it’s important to use humor at work when it helps lighten the mood or ease tension among coworkers. For instance, I recently had a coworker who was having a rough day, so I made sure to ask them about their weekend plans later that day. This helped my coworker feel more comfortable and eased some of their stress. It also showed them that I care about them as a person.”

17. Have you ever been trained on how to operate a point of sale system before?

This question is a great way to determine if you have the skills and experience needed for this role. If you haven’t, it’s important to explain what other POS systems you’ve used in the past.

Example: “I’ve never been trained on how to operate a point of sale system before, but I am familiar with several different types of POS systems. In my last position as a cashier at a local grocery store, we used a self-checkout system that was easy to use. It had an integrated barcode scanner, so I could scan items without having to enter them manually into the system.”

18. Can you recall a time where you made a mistake on the job, how did you fix it?

This question is a great way to see how you respond to challenges and mistakes. When answering this question, it can be helpful to think of an example that shows your ability to learn from your mistake and apply what you learned to future situations.

Example: “When I first started working at my previous job, I was responsible for entering data into the company’s database. One day, I accidentally deleted all of the information in the database. This meant that we had to re-enter all of our data back into the system. While this was definitely a mistake, I learned that backing up our data more often would have prevented this situation.”

19. We value timeliness here at Disneyland Resort. What steps do you take to make sure you will always be on time?

This question is a great way to show your interviewer that you understand the importance of being on time and how you plan to make sure it happens. You can answer this question by explaining what steps you take to ensure you’re always on time, such as setting alarms or using public transportation.

Example: “I am very aware of the importance of timeliness in my work life. I have found that one of the best ways to be on time for work every day is to set multiple alarms on my phone so I’m sure to wake up on time. Another thing I do to ensure I’m on time is use public transportation to get to work. This helps me avoid traffic and other delays.”

20. What do you think is the most important quality for someone who works in the food service industry?

This question is a great way to assess an applicant’s understanding of the role they’re applying for and their ability to think critically. When answering this question, it can be helpful to discuss your own experience working in food service or another customer-facing industry.

Example: “I believe that the most important quality for someone who works in the food service industry is patience. As a server myself, I know how challenging it can be when customers are upset about something. However, I always try my best to remain calm and find ways to make them happy again. This helps me build positive relationships with my guests and ensures that they have a good experience at our restaurant.”