Cider, the global e-commerce fashion retailer, permits customers to return eligible merchandise. The company has established procedures for processing returns and issuing refunds or store credit. The guidelines cover time limits and the final financial outcome.
Understanding the Standard Return Window
Customers have a limited time frame to initiate a return request after receiving their order. The standard return window is 14 days, starting from the date the final item in the order is delivered. This deadline refers to the online submission of the request, not the package’s arrival at the warehouse.
The financial responsibility for return postage generally rests with the customer. Cider provides a prepaid shipping label, but a restocking fee of $3.99 per return parcel is deducted from the final refund amount. This fee covers the costs associated with inspection and repackaging of the returned merchandise. New customers may receive a free return coupon for their first order, but subsequent returns on the same order require the customer to cover shipping costs entirely.
Step-by-Step Guide to Initiating a Return
The return process is managed digitally through the Cider website or mobile application. Customers must log into their account using the email associated with the original purchase. Navigate to the “Orders” section to view the purchase history and select the specific order containing the item(s) for return.
A “RETURN ITEMS” button is available within the order details to begin the formal request. The customer selects the exact items to send back and follows the online instructions. Generating a Return Merchandise Authorization (RMA) or return label is part of this digital process, and the item must not be shipped until the online request is formally authorized.
Required Conditions for Acceptable Returns
For a return to be accepted, the merchandise must meet strict condition requirements upon arrival at the warehouse. Items must be unworn, unwashed, and free from damage or alteration. All original tags must remain attached, and the item should be returned with its original packaging intact.
Specific conditions automatically void a return, including the presence of odors such as perfume or smoke, or visible stains like makeup or deodorant marks. Any indication the item has been stretched or used will also result in rejection. For swimwear, the hygiene seal must be fully intact and not removed or tampered with.
Categories of Items That Cannot Be Returned
Certain product categories are designated as non-returnable due to hygiene or sales restrictions. Any product explicitly marked as “Final Sale” at the time of purchase is ineligible for a refund or return. This restriction also applies to orders paid for solely using store credit.
Items excluded for hygiene reasons include panties and certain accessories. Scarves are generally listed as an exception to the accessory rule. Customers should verify the return eligibility of swimwear, which requires an intact hygiene sticker.
Processing Refunds and Handling Exchanges
Once the returned package is received, Cider begins an inspection process to verify the item’s condition. This process typically takes approximately 7 to 10 business days before the return is fully processed. The reimbursement is then issued back to the original method of payment used for the purchase.
The refund covers only the cost of the item(s), as original shipping fees are non-refundable. Cider does not offer direct exchanges for a different size, color, or item. Customers seeking a replacement must complete the full return process for a refund and then place a separate new order for the desired item.