20 Dominion Energy Interview Questions and Answers

When it comes to interviewing for a job at Dominion Energy, you can expect to be asked questions about your experience working with electricity and natural gas, as well as your knowledge of the company’s operations. You may also be asked questions about your ability to work safely and efficiently in a variety of settings. To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you can use to practice your responses.

Dominion Energy Interview Process

The interview process at Dominion Energy can vary depending on the position you are applying for. However, most interviews will follow a similar format using behavioral questions to assess your fit for the role. Additionally, many interviews will be conducted with a panel of multiple interviewers. The length of the hiring process can also vary, but it is typically around six weeks from start to finish.

1. What would you do if you had a customer who was agitated and angry about their bill?

This question can help the interviewer determine how you handle challenging situations. Use your answer to show that you have excellent customer service skills and are willing to go above and beyond for customers.

Example: “I would first listen to what they had to say, empathize with their situation and try to understand why they were upset. I would then explain our billing process and offer to review their bill with them to ensure there was no mistake. If there was a problem, I would work with my manager to find a solution as quickly as possible.”

2. How would you handle an emergency situation with a customer that is difficult to get in touch with?

This question is an opportunity to show your problem-solving skills and ability to work under pressure. When answering, it can be helpful to give a specific example of how you handled this situation in the past.

Example: “In my last position as a customer service representative for a power company, I had a difficult time getting in touch with one of our customers who was having issues with their bill. After several attempts at contacting them by phone and email, I decided to visit their home in person. The homeowner answered the door and told me that they hadn’t received any bills from us in over six months. We were able to resolve the issue right away.”

3. Tell me about your previous experience working as an engineer.

This question is an opportunity to discuss your engineering background and how it has helped you succeed in previous roles. When answering this question, consider discussing a time when you used your engineering skills to solve a problem or complete a project.

Example: “I have worked as an engineer for the past five years at my current company. In that time, I’ve learned many valuable skills that help me work efficiently and effectively. For example, I know how to use computer software to create detailed reports on projects and tasks. I also understand the importance of following safety protocols while working with equipment and machinery.”

4. Why did you apply for this position, what interests you about it?

This question is a great way to show your interest in the position and company. It also allows you to explain why you are qualified for the job. When answering this question, make sure to highlight any specific skills or experiences that relate to the role.

Example: “I applied for this position because I am passionate about renewable energy. Dominion has been at the forefront of renewable energy development, which is something I would love to be a part of. I have experience working with solar panels and wind turbines, so I know I could contribute to the team’s efforts.”

5. Are you willing to work outside of normal business hours when necessary?

This question is a way for the interviewer to assess your willingness to work overtime when necessary. It’s important to be honest in your answer and explain that you’re willing to do what it takes to get the job done.

Example: “I’m happy to work outside of normal business hours if needed, however I prefer to complete my tasks during regular working hours. If there was an emergency situation or something urgent that required me to stay late, I would certainly do so without complaint. However, I believe that by getting my work done during regular business hours, I can ensure that I am completing my tasks efficiently and effectively.”

6. Do you have any knowledge or experience with the energy industry?

This question is an opportunity to show the interviewer that you have a passion for this industry and can apply your knowledge to help Dominion. If you do not have any experience, consider discussing how you would approach learning about the energy industry if hired.

Example: “I am passionate about renewable energy and believe it’s the future of our planet. I’ve been following the advancements in solar technology and think Dominion has some great programs in place to educate customers on renewable energy sources. I also know that Dominion offers incentives for customers who install solar panels on their homes or businesses, which is something I’d like to learn more about.”

7. Describe a time where something went wrong at work and how you handled it.

This question is a great way to see how you respond to challenges and use your problem-solving skills. When answering this question, it can be helpful to focus on the steps you took to solve the issue rather than dwelling on the negative aspects of the situation.

Example: “When I was working as an assistant manager at my previous job, we had a power outage that lasted for several hours. This meant our computers were down, which made it difficult to process transactions. To help with this, I asked employees to write down their sales so they could remember them later when the computers came back online. We also used paper receipts instead of scanning them in until the computers were fixed.”

8. If you were given a project with limited direction, how would you approach it?

This question can help the interviewer understand how you approach challenges and complete tasks with little direction. Use examples from your past experience to show that you are a self-starter who is able to work independently.

Example: “In my last position, I was given a project with no clear direction or guidelines. However, I used my communication skills to ask questions of my supervisor and other coworkers about what they would like to see in the final product. This helped me create a plan for the project and gave me an idea of what the company wanted. I then created a timeline for myself so I could meet all deadlines.”

9. Tell us why you want to be part of Dominion Energy’s team.

This question is a great way for the hiring manager to learn more about your personality and how you feel about working with their company. When answering this question, it can be helpful to mention specific aspects of Dominion Energy that appeal to you.

Example: “I want to work at Dominion because I am passionate about renewable energy sources. Your company has been doing so much in recent years to promote solar power and other green initiatives. I think Dominion’s commitment to clean energy makes it an amazing place to work.”

10. Tell us about one of your past engineering projects.

This question is a great way to show your interviewer what you’re capable of. It’s also an opportunity for you to talk about how you contributed to the company and helped it achieve its goals.

Example: “At my last job, I was tasked with designing a new power grid that would be more efficient than our current one. The project took me several months to complete, but in the end, we were able to save millions of dollars by implementing some of the changes I made. This allowed us to invest in other projects and grow as a company.”

11. How would you deal with an upset customer regarding a recent outage?

This question can help the interviewer assess your customer service skills and how you react to challenging situations. Use examples from previous experience where you helped customers resolve issues or complaints, and highlight your problem-solving abilities and communication skills.

Example: “In my last position as a customer service representative for an electric company, I had to deal with upset customers on a daily basis. One of the most important things I learned was that it’s essential to listen to what the customer is saying and empathize with their situation. For example, if they are frustrated about a recent outage, I would try to understand why they’re so upset. Then, I would explain our process for restoring power and offer them solutions to make up for the inconvenience.”

12. Have you ever been apart of a successful startup?

This question is a great way to show your leadership skills and how you can help others succeed. When answering this question, it’s important to highlight the steps you took to ensure success and what you learned from the experience.

Example: “I was apart of a startup when I first started my career as an engineer. The company I worked for at the time had just been bought by another company, so we were all adjusting to our new roles. We were tasked with creating a new product that would be more efficient than anything else on the market. My team and I spent months researching different products and testing them out in real-world situations. In the end, we created a new type of solar panel that was 30% more efficient than any other panels on the market.”

13. What are some examples of ways you can improve the efficiency of your work?

This question can help the interviewer determine how you approach your work and whether you’re willing to make changes that could benefit your company. Use examples from previous jobs where you implemented new processes or procedures that helped improve efficiency, saved time or reduced costs.

Example: “At my last job, I noticed we were spending a lot of money on office supplies because employees would often forget to return them after using them. To solve this problem, I created an online system for employees to request supplies they needed. This allowed us to reduce our supply budget by 10% each month because employees no longer had to replace items they forgot to return.”

14. Give an example of a problem you solved creatively within a company.

This question is a great way to show your problem-solving skills and how you can apply them in the workplace. When answering this question, it’s important to highlight your ability to think critically and creatively.

Example: “At my previous job, I was tasked with finding ways to reduce costs for our company. After researching different options, I realized that we were spending too much money on office supplies. To solve this issue, I started ordering bulk quantities of office supplies from a supplier who offered discounts for large orders. This saved us thousands of dollars each year.”

15. Would you be comfortable answering phone calls from customers?

This question is a way for the interviewer to assess your customer service skills. It’s important that you show the interviewer that you’re willing to help customers and solve their problems.

Example: “I enjoy speaking with customers because it gives me an opportunity to learn more about them and how I can improve my services. In my last position, I was responsible for answering phone calls from customers who had billing questions or needed assistance with their accounts. I always made sure to greet callers in a friendly voice and offer to help them as much as possible.”

16. What motivates you to produce great work?

Employers ask this question to learn more about your work ethic. They want to know what inspires you and how you can contribute to their company. When answering, think of a few things that motivate you to do your best work. You can also mention any awards or recognition you’ve received for your work in the past.

Example: “I am motivated by my desire to succeed. I always try to put forth my best effort because I want to prove myself as an asset to the team. In the past, I have been recognized for my hard work and dedication. For example, last year I was awarded employee of the month at my previous job.”

17. We are looking for someone to help support our growing IT department, tell us about your experience as an IT professional?

The interviewer may ask this question to learn more about your experience as an IT professional. They want to know if you have the skills and knowledge to support their company’s technology needs. In your answer, share what kind of work you did in your previous role and how it helped your organization.

Example: “In my last position, I was responsible for maintaining our servers and making sure they were running smoothly. This included monitoring server performance, installing new software updates and troubleshooting any issues that arose. I also worked with other members of the IT team to create a disaster recovery plan so we could protect our data from potential threats.”

18. Tell me about a time where you had to make decisions about a process without consulting your direct manager.

This question can help the interviewer understand your ability to make decisions and solve problems independently. Use examples from your past where you had to analyze a situation, gather information and come up with solutions on your own.

Example: “In my last position as an operations manager, I was responsible for overseeing several employees who worked in different departments. One day, one of my employees came to me asking about how they could get more hours at work. I looked over their schedule and noticed that there were some open shifts available. I decided to give them those extra hours so they could earn more money.”

19. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, make sure you show that you are motivated and driven. You can also mention any personal or professional goals you may have.

Example: “I would like to be working as an executive for Dominion Energy by the time I’m 30 years old. In five years, I hope to have completed my MBA and have more experience managing teams. I want to continue learning about energy and how to best serve customers.”

20. What steps would you take to understand and fix a malfunctioning program?

This question is a way for the interviewer to assess your problem-solving skills and ability to work independently. Your answer should include steps you would take to identify the issue, research possible solutions and implement them.

Example: “I would first determine what caused the malfunctioning program by reviewing all of my notes from when I installed it. Then, I would try to fix the problem myself before asking for help if I could. If not, I would ask my supervisor or another professional in the field for advice on how to resolve the issue. Once I have an idea of what the solution might be, I would test out the new method and make sure that it works.”