25 Doorman Interview Questions and Answers

Doormen play a critical role in the hospitality industry, often being the first and last people guests interact with during their stay at a hotel. As such, doormen need to be able to provide excellent customer service. They also need to be able to handle difficult situations, such as guests who are angry or intoxicated.

Doorman interview questions will focus on your customer service skills, as well as your ability to handle difficult situations. They may also ask about your knowledge of the hotel industry and the local area. To help you prepare for your interview, we’ve put together a list of doorman interview questions and answers.

1. Are you comfortable greeting people and providing customer service?

Customer service is an important part of working as a doorman. Employers ask this question to make sure you have the interpersonal skills necessary for the job. In your answer, explain that you enjoy interacting with people and helping them feel welcome. Share a story about a time when you provided excellent customer service at a previous job.

Example: “Absolutely! I have been a doorman for over five years and providing customer service is one of my favorite parts of the job. I take pride in making sure that every person who enters or leaves the building feels welcomed and appreciated. I believe that excellent customer service starts with a friendly greeting, which I am more than happy to provide. I also make sure to be attentive to any requests or questions they may have so that their experience is as pleasant as possible.”

2. What are some of the security certifications or training you have received?

Employers may ask this question to see if you have the necessary certifications or training for the position. They want to make sure that you are qualified and prepared for the job. Before your interview, research what certifications or training the employer requires. If they do not require any certifications or training, consider mentioning certifications or training you have received in the past.

Example: “I have received extensive security certifications and training throughout my career as a Doorman. I am certified in basic first aid, CPR, AED, and fire safety. I also hold an advanced certification in customer service and hospitality from the National Hospitality Institute. In addition to these certifications, I have completed several courses on security procedures, risk management, and emergency response.

My experience has given me the skills necessary to handle any situation that may arise while working as a Doorman. I understand the importance of providing a safe and secure environment for all guests and employees, and I take pride in ensuring that everyone is treated with respect and dignity. I am confident that I can provide the highest level of security and customer service at your establishment.”

3. How would you handle a situation where someone is trying to enter the building without an appointment or an invitation?

Security is a major concern for many businesses, and the interviewer will want to know that you can handle potentially dangerous situations. In your answer, demonstrate how you would use your communication skills and problem-solving abilities to ensure the safety of everyone involved.

Example: “If someone is trying to enter the building without an appointment or invitation, I would handle the situation with professionalism and respect. First, I would politely ask them why they are attempting to enter the building. If their reason for entering is valid, I would explain that they need an appointment or invitation in order to gain access.

I understand that some people may be frustrated by this policy, so I would remain calm and courteous while explaining the rules of entry. I would also make sure to provide any additional information they might need to gain access if it is within my power to do so. Finally, I would document the incident and report it to the appropriate personnel.”

4. What is your process for checking identification and recording visitor information?

This question can help the interviewer understand how you follow procedures and protocols. Your answer should include a step-by-step process for checking identification and recording visitor information, including any specific steps or processes that are part of your regular routine.

Example: “My process for checking identification and recording visitor information is thorough and efficient. I always start by asking visitors to present a valid form of ID, such as a driver’s license or passport. Once the ID is verified, I record their name, date of birth, address, and any other relevant information in our system. I also take note of any special instructions that may be provided by the building management. Finally, I provide them with a temporary pass if necessary and direct them to their destination.

I understand the importance of security and accuracy when it comes to verifying and recording visitor information. As a result, I take my time to ensure everything is done correctly and efficiently. I have been trained in customer service and am confident that I can handle any situation that arises while on duty.”

5. Provide an example of how you would resolve a conflict between two visitors.

As a doorman, you may encounter situations where two visitors have different ideas about who should enter the building first. Employers ask this question to make sure that you can handle these types of conflicts in a professional way. In your answer, try to show that you are able to resolve conflict while still maintaining positive relationships with guests.

Example: “When it comes to resolving conflicts between visitors, I believe in taking a proactive approach. First and foremost, I would try to de-escalate the situation by speaking calmly and respectfully to both parties involved. I would then assess the issue at hand and attempt to find an amicable solution that works for everyone. If needed, I would also be willing to call on other staff members or security personnel to help resolve the conflict. Ultimately, my goal is to ensure that all visitors feel safe and respected while they are on the premises.”

6. If a visitor asks you a question about the building, how would you respond?

This question can help the interviewer determine how you would interact with guests and residents. It also helps them understand your knowledge of the building, its rules and regulations and any other information that may be important to know. When answering this question, it can be helpful to mention a specific example from a previous job or include what steps you would take to learn more about the building if you are unfamiliar with it.

Example: “If a visitor asks me a question about the building, I would respond in a friendly and professional manner. First, I would ask them what they wanted to know so that I can provide them with the most accurate information possible. Then, depending on their inquiry, I would either answer it directly or direct them to someone who could help them better.

I understand the importance of providing visitors with the best customer service experience possible. As a doorman, I am responsible for making sure all visitors feel welcome and comfortable when entering the building. Therefore, I always strive to be knowledgeable and helpful when answering any questions they may have.”

7. What would you do if you saw someone suspicious loitering outside the building?

Security is an important aspect of working as a doorman. Employers want to know that you can recognize potential threats and handle them appropriately. In your answer, explain how you would assess the situation and react if necessary.

Example: “If I saw someone suspicious loitering outside the building, my first priority would be to ensure the safety of everyone in the building. I would assess the situation and take appropriate action depending on the individual’s behavior. If they were behaving aggressively or seemed to pose a threat, I would call the police immediately.

If the person was simply hanging around without causing any harm, I would approach them calmly and politely ask what their business is at the building. Depending on the response, I may need to ask for identification or contact the building manager. In either case, I would remain professional and courteous while making sure that the security of the building is not compromised.”

8. How well do you know the city where you work and the surrounding area?

Employers want to know that you are familiar with the city and surrounding area where you work. They also want to make sure you can keep your employer’s clients safe when they visit the building. When answering this question, be honest about how much time you have spent in the city and what you’ve seen while visiting.

Example: “I have been a doorman for over five years, so I am very familiar with the city and surrounding area. I know all of the major streets and landmarks, as well as the best places to eat, shop, and explore. I always make sure that guests are aware of their surroundings and can easily find their way around. I also stay up-to-date on any changes or updates in the area, such as new restaurants opening or construction projects taking place. This ensures that my guests feel safe and informed while they’re visiting. Finally, I am always willing to go above and beyond to help guests find what they need or answer any questions they may have about the area.”

9. Do you have experience working with building management software?

This question can help the interviewer determine your level of experience with a specific type of software. If you have worked with building management software in the past, share what you liked about it and how it helped you perform your job more efficiently. If you haven’t worked with this kind of software before, you can talk about any other types of software you’ve used to manage projects or information.

Example: “Yes, I have experience working with building management software. In my previous role as a doorman, I was responsible for managing the access control system and ensuring that all visitors were properly registered in the system. I had to ensure that the security protocols were followed and that any changes or updates to the system were implemented correctly. I also worked closely with the building manager to ensure that the system ran smoothly and efficiently. I am confident that my knowledge and experience of building management software will be an asset to your organization.”

10. When is it appropriate to ask a visitor to show their ID?

An interviewer may ask this question to assess your ability to make decisions about when it’s appropriate to request identification from a visitor. Use your answer to highlight your decision-making skills and how you use them to ensure the safety of everyone in the building.

Example: “When it comes to being a doorman, I understand the importance of verifying the identity of visitors. It is important that we are able to properly identify who is entering the building and ensure their safety as well as the safety of those already inside.

In my experience, I have found that it is appropriate to ask for ID when someone appears unfamiliar or if they are not on the list of expected visitors. This helps us to make sure that only authorized people are allowed entry into the building. In addition, I also believe it is important to ask for ID from any visitor who is carrying large items or packages, as this could potentially be a security risk. Finally, I always strive to be polite and courteous when asking for ID, so as to maintain a positive atmosphere in the lobby.”

11. We want to make visitors feel welcome and comfortable. How would you approach a visitor who was standing outside the building, looking nervous?

This question can help the interviewer assess your customer service skills and ability to make people feel comfortable. Describe how you would approach a nervous visitor, what you might say and how you would use your body language to put them at ease.

Example: “I understand the importance of making visitors feel welcome and comfortable. When I encounter a visitor who is standing outside the building looking nervous, my approach would be to greet them with a warm smile and friendly demeanor. I would then introduce myself and ask if they are here for a specific purpose or if there is anything I can help them with. This will provide an opportunity for me to assess their needs and determine how best to assist them. If needed, I could offer directions to the appropriate area or contact someone inside the building on their behalf. My goal is always to make sure that each visitor feels welcomed and at ease during their visit.”

12. Describe your experience working with security systems and monitoring software.

Security is a major concern for many businesses, and the interviewer may ask this question to learn more about your experience with security systems. If you have worked with these types of systems in the past, describe what type of system it was and how you used it. If you haven’t worked with them before, explain that you are willing to learn how to use them if hired.

Example: “I have extensive experience working with security systems and monitoring software. In my current role as a Doorman, I am responsible for managing the access control system, which includes setting up user profiles, assigning permissions, and troubleshooting any technical issues that arise. I also monitor CCTV footage to ensure safety and security of the premises.

In addition, I have experience using various types of monitoring software such as facial recognition technology, motion detection, and analytics tools. This allows me to detect suspicious activity in real-time and take appropriate action if necessary. My knowledge of these systems helps me to stay one step ahead of potential threats and keep the premises safe.”

13. What makes you stand out from other doormen in the area?

Employers ask this question to see if you have unique skills or experiences that make you a valuable candidate. When answering, think about what makes you different from other doormen in the area and how those qualities can benefit the company.

Example: “I believe my experience and qualifications make me stand out from other doormen in the area. I have been a professional doorman for over five years, working at both residential and commercial properties. During this time, I have developed an excellent understanding of customer service and how to create a welcoming environment for guests.

In addition, I am highly organized and efficient when it comes to managing tasks such as greeting visitors, controlling access to the building, and monitoring security cameras. I also take pride in ensuring that all safety protocols are followed and that any suspicious activity is reported immediately. Finally, I always strive to maintain a high level of professionalism while on duty.”

14. Which building do you admire the most and why?

This question is a way for employers to learn more about your personality and interests. They want to know that you are passionate about the work you do, so they may ask this question to see if you have any personal connections to buildings or companies. In your answer, try to mention something specific about the building that makes it special to you.

Example: “I admire the Flatiron Building in New York City. It is a historical landmark that has been standing since 1902, and it is an iconic symbol of the city’s skyline. As a doorman, I appreciate its unique architecture and design, which creates a beautiful backdrop for visitors and passersby alike. The building also stands as a reminder of the city’s history and culture, and it serves as a great conversation starter when welcoming guests to the property. Furthermore, I am impressed by the Flatiron Building’s commitment to sustainability and energy efficiency, which makes it a model for other buildings around the world. Finally, I find the building’s location on Fifth Avenue to be especially convenient and attractive, making it a desirable destination for many people.”

15. What do you think is the most important skill for a doorman to have?

This question is your opportunity to show the interviewer that you have the skills and abilities necessary for this role. You can answer by listing a few of the most important skills, such as customer service, problem-solving, conflict resolution and communication.

Example: “I believe the most important skill for a doorman to have is excellent customer service. As a doorman, I understand that my role is to be the face of the building and create a welcoming atmosphere for all visitors. To achieve this, it’s essential that I am able to provide friendly and helpful assistance to anyone who comes through the door. This means being knowledgeable about the services offered in the building, as well as having the ability to anticipate guests’ needs before they even ask.

Additionally, strong communication skills are also an important asset for a doorman. Being able to effectively communicate with both guests and other staff members is key to providing a positive experience. It’s not only important to be able to answer questions or direct people to their destination, but also to be able to listen carefully and respond appropriately.”

16. How often do you perform routine checks on the building’s security systems?

Security is a major concern for many businesses, and the interviewer will want to know that you take your job seriously. Your answer should show that you are committed to keeping everyone safe on the premises.

Example: “As a Doorman, I understand the importance of performing routine checks on the building’s security systems. I believe that it is essential to ensure the safety and security of all guests and residents in the building. Therefore, I have established a system where I perform regular checks on the security systems at least once a week. During these checks, I inspect the locks, cameras, alarms, and any other security measures that are in place. If I find any issues or discrepancies, I immediately report them to my supervisor so they can be addressed quickly. Furthermore, I also stay up-to-date with the latest security technologies and trends in order to provide the best possible protection for the building.”

17. There is a power outage and the building’s elevators are out of service. How would you get visitors and employees to safety?

This question is a great way to test your problem-solving skills and ability to think quickly. You can answer this question by describing the steps you would take in order to ensure everyone’s safety during an emergency situation.

Example: “In the event of a power outage and the building’s elevators being out of service, my first priority would be to get visitors and employees to safety. I would start by informing all personnel in the building that there is an emergency situation and instruct them to evacuate immediately. Once everyone has been notified, I would direct people to the nearest exit or stairwell. If necessary, I would help guide visitors and employees to the exits or stairwells, ensuring that they are aware of any obstacles along the way.

I would also ensure that no one attempts to use the elevator during the power outage as this could be dangerous. Finally, I would remain at the entrance of the building until everyone has safely evacuated. This will allow me to provide assistance if needed and make sure that no one is left behind.”

18. How would you handle a situation where an intoxicated visitor is trying to enter the building?

Security is a major part of working as a doorman, and employers want to make sure you can handle potentially dangerous situations. In your answer, show that you have the confidence and skills to keep everyone safe.

Example: “If an intoxicated visitor is trying to enter the building, I would handle the situation in a calm and professional manner. First, I would assess the situation and determine if the individual poses any safety risk or threat to other visitors or staff members. If so, I would call for security assistance immediately.

If the individual does not pose an immediate threat, I would politely explain that they are not allowed to enter the premises due to their state of intoxication. I would also inform them that there may be consequences if they do not comply with my request. Finally, I would offer to help them find alternative transportation home or to another safe location.”

19. Describe your experience working with law enforcement in emergency situations.

Employers may ask this question to learn more about your experience working with law enforcement. They want to know if you have any prior experience and how it might help you in the role. If you do not have any experience, you can talk about what you would do in an emergency situation.

Example: “I have extensive experience working with law enforcement in emergency situations. During my time as a Doorman, I have had to handle several incidents that required the assistance of local law enforcement. In each instance, I was able to remain calm and collected while communicating effectively with police officers. I am well-versed in the protocols for dealing with such emergencies, including how to properly secure the premises and ensure everyone’s safety. Furthermore, I understand the importance of providing accurate information to law enforcement so they can take appropriate action. My ability to stay composed under pressure has enabled me to successfully manage these types of situations in the past.”

20. Are you comfortable enforcing rules and regulations for visitors and employees?

This question can help the interviewer determine how comfortable you are with enforcing rules and regulations. It’s important to be honest about your comfort level, but it’s also helpful to highlight any past experiences that helped you develop this skill.

Example: “Absolutely. I understand the importance of enforcing rules and regulations for visitors and employees in order to maintain a safe, secure environment. During my previous role as a doorman, I was responsible for ensuring that all guests followed the building’s policies and procedures. This included checking identification, verifying visitor passes, and monitoring access points. I am also experienced in dealing with difficult situations such as unruly or intoxicated guests, and have been trained in de-escalation techniques. My goal is always to ensure everyone’s safety while maintaining a professional demeanor.”

21. What do you think are the most important qualities of a successful doorman?

Employers ask this question to see if you have the skills and abilities they’re looking for in a doorman. They want someone who is friendly, professional, trustworthy and organized. When answering this question, think about what qualities you possess that make you successful at your job.

Example: “I believe that the most important qualities of a successful doorman are being friendly and professional, having strong communication skills, and having an eye for detail. Being friendly and professional is essential in order to create a welcoming atmosphere for guests and visitors. Having strong communication skills allows me to effectively communicate with both customers and staff, which is crucial when dealing with customer service issues or security concerns. Finally, having an eye for detail helps me ensure that all safety procedures are followed and that any suspicious activity is reported immediately.”

22. Tell us about a time when you had to deal with an angry or frustrated guest.

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional in a challenging situation. In your answer, try to focus on the steps you took to resolve the issue or diffuse the guest’s anger.

Example: “I have had to deal with angry or frustrated guests on multiple occasions throughout my career as a doorman. One such instance was when I was working at a hotel and a guest became very upset because their room wasn’t ready yet.

I stayed calm and professional, even though the guest was shouting and making demands. I apologized for the inconvenience and explained that it was out of my control and that I would do everything in my power to get them into their room as soon as possible. I then went above and beyond by offering complimentary drinks while they waited.

The guest eventually calmed down and thanked me for my help. This experience taught me the importance of staying calm and professional in difficult situations, and how important it is to go the extra mile for customers. It also showed me the value of good customer service and how it can turn an unhappy situation into a positive one.”

23. Do you have any prior experience dealing with difficult people or situations?

Employers ask this question to see if you have any experience dealing with difficult people or situations. They want to make sure that you can handle these types of situations and know how to diffuse them. In your answer, explain a situation where you had to deal with a difficult person or group. Explain what steps you took to resolve the issue.

Example: “Yes, I do have prior experience dealing with difficult people or situations. In my current role as a Doorman, I often encounter visitors who are upset about something and need to be calmed down. I am able to remain calm and professional in these situations and use my communication skills to de-escalate the situation. I also take the time to listen to their concerns and try to find solutions that will make them feel better.

In addition, I have had to deal with unruly guests at events I have worked. I was able to handle these situations quickly and efficiently while still maintaining a polite demeanor. My ability to stay composed under pressure has been an asset in these types of scenarios.”

24. Have you ever been in a situation where you had to make a split-second decision regarding safety or security?

This question can help the interviewer gain insight into your decision-making process and how you react in high-pressure situations. Use examples from previous jobs to highlight your ability to make quick decisions that keep people safe while also following protocol or procedures.

Example: “Yes, I have. As a doorman, safety and security are my top priorities. Last year, while working at my previous job, I had to make a split-second decision when two individuals began arguing in the lobby. One of them was becoming increasingly agitated and it seemed like he might become violent.

I quickly assessed the situation and decided that the best course of action was to intervene and defuse the situation before it escalated further. I calmly approached the two individuals and spoke to them in a non-confrontational manner. My approach worked and the individual who was becoming aggressive eventually calmed down and left without incident. This experience taught me how important it is to remain calm and collected in situations where quick decisions need to be made for the safety and security of others.”

25. What steps do you take to ensure that all visitors sign in and out of the building correctly?

This question can help the interviewer understand how you handle a task that is important to security. Your answer should include steps for ensuring all visitors sign in and out of the building, as well as your reasoning behind those steps.

Example: “As a Doorman, I understand the importance of ensuring that all visitors sign in and out of the building correctly. To ensure this is done properly, I take several steps.

Firstly, I greet each visitor at the door and ask them to provide their name and purpose for visiting. I then record this information in the logbook provided. Secondly, I check the visitor’s ID or other form of identification to verify their identity. Finally, when the visitor leaves, I make sure they sign out in the logbook and return any keys or access cards they may have been given.

I also stay vigilant throughout my shift and keep an eye on who is entering and leaving the building. This helps me to identify any suspicious activity and alert the appropriate authorities if necessary.”