20 DraftKings Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at DraftKings, you’ll need to be prepared to answer some specific questions about the company.

From questions about DraftKings’ business model to its competitive advantages, you’ll need to be ready to answer any and all questions the interviewer throws your way.

To help you prepare, we’ve compiled a list of some of the most common DraftKings interview questions, with sample answers to help you stand out from the competition.

DraftKings Interview Process

The interview process at DraftKings can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, often including a technical component. The length of the hiring process can also vary, but is typically around three weeks.

For customer-facing positions, such as Customer Experience Associates and Customer Service Representatives, the interview process usually starts with a phone screen with a recruiter. This is followed by an in-person interview with a manager or panel of employees. The questions asked in these interviews are typically fairly standard.

For more technical positions, such as Software Engineers and Site Reliability Engineers, the interview process may include a coding challenge or whiteboarding exercise. These interviews are usually conducted by members of the team you would be working with if hired. The difficulty of the interviews can vary, but they are generally designed to test your problem-solving skills.

1. What is the difference between a hash table and a binary search tree?

This question tests your knowledge of computer science and algorithms. You can answer this question by defining each structure, explaining how they differ from one another and giving an example of when you used each in a previous role.

Example: “A hash table is a data structure that stores information in the form of key-value pairs. It uses hashing to find the value for a given key. A binary search tree is also a data structure that stores information in the form of key-value pairs. However, it does so using a binary tree structure. In my last role as a software engineer, I used both structures to store large amounts of data efficiently.”

2. Tell me about your experience working with customer service in a fast-paced environment.

DraftKings is a customer service-oriented company, and the interviewer may ask this question to learn more about your experience working with customers. Use examples from previous jobs to show that you can handle high volumes of calls or emails while still providing excellent customer service.

Example: “In my last job as a call center representative, I handled up to 100 incoming calls per day. While it was challenging at times, I learned how to prioritize calls so that I could help customers in need first. I also used my knowledge of DraftKings products to answer questions and provide solutions for customers.”

3. Tell us about an experience when you had to work under pressure or meet a tight deadline. How did you handle it?

DraftKings is a fast-paced company that requires its employees to work under pressure. This question helps the interviewer understand how you handle stress and whether you can perform well in high-pressure situations.

Example: “In my previous role, I had to create an entire marketing campaign for our client within two weeks. The client was very demanding and wanted updates every day on the progress of the project. It was challenging to meet their expectations while also completing the project by the deadline. However, I managed to complete the project successfully and met all deadlines.”

4. DraftKings uses agile methodology, do you have any experience with that?

Agile is a software development methodology that focuses on frequent releases of new features and improvements. It’s an effective way to manage large projects, so it makes sense that DraftKings would use this method for its daily fantasy sports platform.

If you have experience with agile, explain how your previous work has benefited from the methodology. If not, talk about your ability to learn new things quickly and adapt to different processes.

Example: “I’ve worked in several teams using agile methodology, and I find it very helpful for managing large projects. The frequent feedback loops help me understand what my team members need to do their jobs more effectively. I also like that it allows us to make changes as needed without having to wait until the end of the project.”

5. You will be dealing with a range of customer issues from simple account questions to more complex inquiries like withdrawals. How would you deal with these different types of customer problems?

The interviewer will want to know how you would handle customer issues and complaints. Use examples from your previous experience in handling these situations, and highlight the skills that helped you resolve them effectively.

Example: “I have had a lot of experience dealing with different types of customer problems. In my last role as an account manager for a software company, I handled all incoming calls and emails regarding technical issues. I also received many questions about the product itself, which required me to use my sales skills to answer their questions and help them understand our products better.”

6. Why do you want to work at DraftKings?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what you know about DraftKings, which can help you if you haven’t had much experience with daily fantasy sports.

Example: “I’ve been playing fantasy sports for years, and I love the idea of being able to play against other players from all over the world. I’m excited to be part of a company that’s changing the way people think about fantasy sports. I also really like how transparent DraftKings is with its customers, and I want to be a part of a team that cares so much about customer service.”

7. What are some important qualities for someone who works in customer service?

Customer service is an important part of working in the fantasy sports industry. The interviewer may ask this question to learn more about your customer service skills and how you would apply them at DraftKings. To answer, think about what qualities you have that make you a good customer service representative.

Example: “I believe some of the most important qualities for someone who works in customer service are patience and empathy. I am always willing to help others and provide assistance when needed. In my previous role as a sales associate, I noticed that many customers were looking for advice on which products to buy. I took the time to listen to their needs and recommend products based on their preferences.”

8. What are some ways that you would approach a difficult customer situation?

DraftKings is a customer-facing company, so it’s important that you have the ability to handle difficult situations. When answering this question, make sure to highlight your problem-solving and conflict resolution skills.

Example: “I would first try to understand what the customer was upset about and then apologize for any inconvenience they experienced. I would also do my best to find out if there was anything we could do to improve our service in the future. If the issue was more complex than just an apology, I would work with my manager or supervisor to come up with a solution.”

9. We use automated testing tools, what is your experience with those tools?

The interviewer may ask this question to learn more about your experience with testing tools and how you apply them in a work environment. Use examples from previous jobs to explain how you used automated testing tools, such as unit testing or functional testing tools, to ensure the quality of software products.

Example: “In my last role, I was responsible for creating test cases using automated testing tools like Selenium WebDriver and JMeter. These tools helped me create tests that were repeatable and easy to use when monitoring changes to the application’s code. This allowed me to quickly identify bugs and errors within the system.”

10. What steps would you take if your company was being hacked?

This question is a great way to test your problem-solving skills and ability to think critically. It also shows the interviewer how you would react in an emergency situation.

Example: “If my company was being hacked, I would first assess the extent of the damage by identifying what information has been compromised. Then, I would immediately shut down all servers until they could be fixed. Next, I would contact law enforcement to report the incident and ask for advice on how to proceed with the investigation. Finally, I would work with IT to ensure that our security protocols are up to date.”

11. Describe a time where you used data to inform a decision.

This question is a great way to show your analytical skills and how you can use data to make decisions. When answering this question, it’s important to highlight the importance of using data in your decision-making process.

Example: “In my previous role as an account manager for a marketing agency, I was tasked with creating a campaign that would increase sales for one of our clients. After analyzing the client’s website traffic, I noticed that they were receiving more traffic from mobile devices than desktop computers. This led me to create a digital ad campaign that targeted mobile users. The campaign resulted in a 20% increase in sales.”

12. Are you comfortable using Microsoft Office?

DraftKings uses Microsoft Office to create spreadsheets and other documents. The company wants to know that you have experience using the software so you can complete your daily tasks efficiently. If you’re not familiar with Microsoft Office, consider taking a class or practicing on your own before your interview.

Example: “I’ve been using Microsoft Office since I was in high school. In my last job, I had to use Excel for budgeting and forecasting. I also used PowerPoint to create presentations and Word to write reports. DraftKings’s use of Microsoft Office is similar to what I’m already comfortable doing.”

13. There will be times when you need to educate customers on policies, how would you go about doing that?

DraftKings is a company that provides fantasy sports contests for cash prizes. As such, it has policies in place to ensure the safety of its customers and compliance with state regulations. An interviewer may ask this question to assess your customer service skills and how you would handle potentially difficult situations. In your answer, try to show that you are empathetic and willing to help customers understand DraftKings’ policies.

Example: “I believe that every customer should have access to information about our policies. I would make sure they know that I am happy to answer any questions they might have about our rules or processes. If a customer was unhappy with one of our policies, I would explain why we have it in place and offer to discuss other options.”

14. Have you worked with sports traders before?

DraftKings is a sports trading company, so it’s important that you have experience working with traders. If you don’t have any experience in this field, explain what your previous work experience has been and how it relates to the position.

Example: “I’ve worked as a trader for five years now, but I also have extensive knowledge of fantasy sports. In my current role, I trade on behalf of professional athletes who want to make money off their own performance. DraftKings is an excellent platform for me because I can use my skills as a trader to help players win big.”

15. If hired, what would you bring to our team?

This question is a great way to learn more about the candidate’s personality and how they would fit into your team. DraftKings wants employees who are passionate, hardworking and innovative. When answering this question, it can be helpful to highlight some of your skills or past experiences that you think will help you succeed in this role.

Example: “I am an extremely organized person, which I believe will help me excel at my job. In my previous position as a marketing manager for a local business, I was responsible for creating content calendars and managing social media accounts. This helped me develop strong communication and time management skills, which I hope to use in my new role.”

16. Tell me about a time when you were faced with a hard problem, how did you solve it?

This question is a great way to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue or challenge.

Example: “When I was working as an accountant for a small business, my manager asked me to create a budget that would allow them to expand their operations without going over their projected revenue. This was a hard problem because there were so many factors involved in creating a successful budget. However, I started by researching other businesses with similar revenues and expenses. Then, I created a spreadsheet where I could input all of these numbers and calculate what our ideal budget should look like.”

17. As a software engineer, we want people who are passionate about technology, tell me about a project you’ve done recently.

This question is a great way to see how passionate the candidate is about their work. It’s also an opportunity for you to learn more about what they’ve done and if it aligns with your company culture.

Example: “I recently worked on a project where we were tasked with creating a new system that would allow our customers to access their accounts from anywhere, even when they’re offline. This was a challenging task because of the security measures we had to put in place to protect our customer data. I’m proud to say that we successfully created this system and now have one of the most secure systems in the industry.”

18. What does good code look like to you?

This question is a great way to test your knowledge of the coding language used by DraftKings. It’s also an opportunity for you to show that you understand what good code looks like and how it can benefit a company.

Example: “Good code is clean, concise and easy to read. It should be well-documented so anyone who needs to make changes or additions to the code can do so easily. Good code is also secure, which means it has no bugs or vulnerabilities. I’ve worked with several companies in the past where we had to rush through our work because deadlines were approaching. In those situations, I would always ensure my code was as efficient and effective as possible.”

19. Do you have any experience working as part of a team?

Working as part of a team is an important skill for any DraftKings employee. The company’s culture emphasizes collaboration and teamwork, so interviewers may ask you this question to learn more about your experience working with others. To answer this question effectively, think about the teams you’ve worked on in the past. Consider what made them successful and how you contributed to that success.

Example: “In my previous role, I was part of a small marketing team. We all had different skills and expertise, but we were able to work together to create effective campaigns for our clients. For example, one member of our team would research our target audience while another created content based on those findings. Then, I would use that content to create social media ads.”

20. Talk about a time you successfully handled a high volume of customer emails.

DraftKings is a customer service-oriented company, so it’s important to show that you can handle high volumes of incoming emails. This question also allows the interviewer to assess your communication skills and ability to multitask.

Example: “In my previous role as an account manager for a software development company, I was responsible for managing all incoming customer inquiries. One day, we had a major software update that caused some issues with our product. We received over 500 emails from customers inquiring about the issue. I organized my team into groups and assigned each group a specific set of questions. Each member of the team then researched their questions and provided answers to me. I then compiled all of the information together and sent out one email response to all customers.”