20 EE Interview Questions and Answers

When it comes to interviewing for a job at EE, you can expect to be asked questions about your experience with telecommunications, your customer service skills, and your ability to work in a fast-paced environment.

To help you prepare, we’ve compiled a list of sample EE interview questions and answers that you can use to develop your own responses.

EE Interview Process

The interview process at EE can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, there may also be an online assessment. The interviews are generally fairly relaxed and focus on getting to know you and your experience.

1. What are your salary requirements?

This question is a common one in interviews, and it’s important to be honest about your salary requirements. EE will likely have a range of salaries for the position you’re interviewing for, so make sure you know what that range is before you answer this question.

Example: “I’m looking for a salary between $50,000 and $60,000 per year. I feel like my experience and skills are worth that amount, but if you can offer me more, I would certainly consider it.”

2. How would you deal with an angry customer?

EE wants to know that you can handle customer complaints and requests in a professional manner. Your answer should show the interviewer that you have experience with this type of situation, how you would respond and what your goal is when dealing with an angry customer.

Example: “I’ve had to deal with angry customers before at my previous job. I always try to remain calm and listen to their concerns. If they are upset about something, I apologize for any inconvenience and explain why it happened. Then, I offer them solutions or alternatives to solve the problem. For example, if a customer’s internet connection was down, I would first make sure everything was working properly on our end. Then, I would give them a discount on their next bill as compensation.”

3. Tell us about a time when you were able to resolve a complaint that made the customer happy.

EE wants to know that you can resolve customer issues and make them happy. This is an important part of the job, so they want to ensure you have experience in this area.

Example: “I once had a customer who was having trouble with their internet connection. They were frustrated because it kept going out and they couldn’t use their devices for work or entertainment. I went over to their house and checked all of the connections and settings. Everything seemed fine, but then I noticed that one of the cables wasn’t plugged into the router properly. Once I fixed that, the problem was solved.”

4. Have you ever worked in retail or sales before?

EE is a telecommunications company that provides 4G mobile and fixed fiber broadband services to personal and business customers. The interviewer may ask this question to learn more about your customer service experience, as it can be helpful in working with their clients. If you have previous experience in retail or sales, share an example of how you helped a customer find what they needed or assisted them with a purchase.

Example: “In my last job, I worked at a local electronics store where I helped customers find the right products for their needs. One time, a customer came into the store looking for a new laptop. They told me they were looking for something lightweight and easy to use on-the-go. After asking some questions, I showed them several laptops that fit their criteria and explained the different features each one had.”

5. Do you have any experience working in a team environment?

EE is a company that values teamwork and collaboration. They want to know if you have experience working in teams, how you feel about it and what your strengths are when working with others.

Example: “I’ve worked in a team environment for the past five years at my current job. I enjoy collaborating with other members of my team because we all bring different skills and experiences to the table. This allows us to solve problems more efficiently and effectively than if we were working alone. My communication skills help me work well with others as I can clearly explain complex ideas and concepts.”

6. Provide an example of a time where you exceeded expectations at work.

This question is a great way to show your potential employer that you are capable of being successful in the role. When answering this question, it can be helpful to think about what you have accomplished at previous jobs and how those accomplishments helped your company or team.

Example: “At my last job, I was tasked with creating a new website for our company. The website needed to include information on all of our products as well as an online store where customers could purchase our goods. I worked hard to create a website that exceeded expectations by including social media integration and mobile-friendly features.”

7. Describe a situation where you had to use your communication skills to get yourself out of trouble.

EE wants to know that you can use your communication skills in a professional setting. This question is an opportunity for you to show the interviewer how you would handle a challenging situation with your communication skills.

Example: “In my last position, I was working on a project where we had to meet certain deadlines. One day, I accidentally deleted some important files from our server. My team and I were all very stressed out about this because it meant we wouldn’t be able to complete the project by the deadline. I immediately called everyone together so we could discuss what happened. We decided to work through lunch to get as much done as possible before the end of the day. By the next morning, we had completed most of the project and only needed to finish up a few things.”

8. Are you comfortable making sales calls to new customers?

EE is a telecommunications company that provides 4G mobile and fixed fiber broadband services to personal and business customers. The interviewer may ask this question to learn more about your sales experience, especially if you are applying for a customer service representative position. In your answer, explain how you enjoy talking with people and helping them solve their problems.

Example: “I have worked as a part-time telemarketer in the past, so I am familiar with making sales calls. I find it enjoyable to talk with new customers and help them understand our products and services. I can use my communication skills to listen to their needs and provide solutions that meet their requirements.”

9. Why do you want to work for EE?

EE is a telecommunications company that provides 4G mobile and fixed fiber broadband services to personal and business customers. The interviewer may ask this question to learn more about your interest in the role and how you learned about their company. Use your answer to highlight any research you’ve done on EE, including what you like about the company and why you’re excited to work for them.

Example: “I want to work for EE because I’m passionate about providing fast internet connections to people all over the country. When I was looking for my last job, I found out that EE has one of the fastest internet speeds in the UK. I think it’s important to find a company that offers quality products and services, so I did some research into EE and discovered that they have an excellent reputation for customer service and high-quality internet.”

10. What do you know about our company and the services we offer?

This question is a great way to test your research skills and show the interviewer that you are prepared for the interview. When answering this question, it can be helpful to include information about EE’s history, its current services or any awards the company has won.

Example: “I know that EE was founded in 2010 by BT Group and Orange Group as a joint venture between both companies. I also know that EE offers 4G mobile broadband and fixed fiber broadband services to customers throughout the UK. In 2016, EE was named Best Mobile Network at the Mobile Choice Consumer Awards.”

11. Are there challenges associated with providing telecommunications services, what are they?

EE wants to know that you understand the challenges of working in a telecommunications company and how you would overcome them. Your answer should show your ability to think critically about problems and develop solutions.

Example: “One challenge is providing services to customers who are far away from our towers or fiber optic cables. This can result in poor service quality, which I have experienced myself when traveling abroad. To solve this problem, I would implement new technologies such as small cell sites and satellite broadband to expand coverage areas.”

12. What is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any weaknesses you may have. When answering this question, consider what the company values most and choose a strength or weakness that aligns with those values.

Example: “My greatest strength is my ability to work well under pressure. I’ve had many projects where I was given a deadline and needed to meet it, but there were always obstacles along the way. In these situations, I would take a step back and assess the situation before making a plan of action. This helped me find solutions to problems more quickly than if I had just rushed through them.”

13. Can you tell me about a time you had to make an important decision on short notice?

This question can help the interviewer learn more about your decision-making skills and how you handle pressure. When answering this question, it can be helpful to describe a specific situation where you had to make an important decision quickly and what steps you took to ensure you made the best choice possible.

Example: “In my last role as a network engineer, I was tasked with updating our company’s firewall software. However, when I went to update the software, I realized that there were no updates available for the current version of the firewall. This meant that I would have to manually install the new firewall software on each computer in the office. Since we didn’t have time to do this before the end of the workday, I decided to wait until the next morning to install the new firewall software.”

14. When was the last time you had to give someone bad news? How did you handle it?

EE wants to know how you handle difficult situations. This question can help them determine your problem-solving skills and ability to communicate with others in a professional setting. In your answer, try to explain what steps you took to deliver the news as well as how you helped resolve the issue.

Example: “When I was working at my previous job, we had a customer who experienced some issues with their service. They were upset because they couldn’t use their internet for several days. I explained that our technicians were working on fixing the issue but it would take a few more days before everything was back up and running. The customer understood and thanked me for being honest with them.”

15. Give an example of a time when you went above and beyond for a customer.

EE wants to know that you’re willing to go the extra mile for their customers. This is a great opportunity to show your customer service skills and how they can benefit EE’s business.

Example: “When I worked at my previous job, we had a customer who was having issues with his internet connection. He called in multiple times about this issue, but it wasn’t something we could fix over the phone. So, I offered to come out to his house and check on the problem myself. When I arrived, I found that he had an issue with his router. I fixed the problem right away so he could get back online.”

16. You will be expected to meet certain sales goals every month. Talk about how you would set sales goals and achieve them.

EE is a sales-oriented company, so it’s important that you can set and achieve goals. EE wants to know how you will contribute to the company’s success.

Example: “I would first determine what my monthly quota was based on the number of customers I had in my territory. Then, I would call each customer at least once per month to see if they needed any additional services or upgrades. If they did, I would offer them as part of our service. This strategy has helped me increase my sales by 10% every year.”

17. What would you do if you noticed that a fellow team member was not following company policy?

This question can help the interviewer determine how you would handle a situation that could affect your team’s productivity. In your answer, try to show that you value teamwork and are willing to speak up for what is right.

Example: “If I noticed a fellow team member was not following company policy, I would first approach them in private to discuss my concerns. If they were still not complying with company policy after our discussion, I would bring it to my supervisor’s attention so they could address the issue.”

18. If hired, how long do you see yourself staying at EE?

EE wants to know how long you plan on staying with the company. This is because they want to make sure that their employees are happy and productive. EE also wants to ensure that you’re not going to leave after a few months, which can be costly for them. When answering this question, it’s important to show your commitment to the job while still being realistic about your future plans.

Example: “I see myself working at EE for many years. I love what I do and am excited to continue learning more about telecommunications. I’m committed to my career and would like to stay in this industry as long as possible.”

19. How would you describe your customer service style?

EE wants to know how you would interact with customers and provide them with the best service possible. EE is a telecommunications company, so customer service skills are essential for this role. When answering this question, describe your approach to providing excellent customer service.

Example: “I believe that every customer deserves my full attention when they reach out to me. I make sure to listen carefully to their concerns and respond in a timely manner. If I can’t answer a question right away, I will follow up as soon as I have an answer. I also try to be empathetic and helpful when dealing with upset or frustrated customers.”

20. How would you go about setting up a computer network?

This question is a great way to test your knowledge of computer networking and how you would go about setting up a network. It also allows the interviewer to see if you have any experience with their company’s specific type of network setup.

Example: “I would first start by identifying what kind of network I’m working with, whether it be wired or wireless. Then, I’d set up the router and configure its settings. Next, I’d install the access points for the wireless network and connect them to the router. Finally, I’d make sure all computers are connected to the network.”