20 Elevance Health Interview Questions and Answers

At Elevance Health, their mission is to provide patients with the best possible care and experience. They are a team of passionate healthcare professionals who are committed to making a difference in the lives of their patients.

If you’re interested in joining their team, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of sample Elevance interview questions and answers to help you prepare for your interview.

Elevance Health Interview Process

The interview process at Elevance Health can vary depending on the position you are applying for. However, most interviews will consist of two or three rounds of questions. The first round is usually with a recruiter, followed by a manager or team leader. The final round is often with the director or hiring manager. For some positions, you may also be asked to take an assessment test. Overall, the interview process is relatively easy and laid back.

1. What is your experience with customer service?

Customer service is an important part of working in a healthcare setting. Employers ask this question to make sure you have experience with customer service and how it relates to the role they’re hiring for. Use your answer to explain what kind of customer service skills you have, including active listening, problem-solving and conflict resolution.

Example: “I’ve worked as a receptionist at my current job for two years now. My primary responsibility is answering phones and helping patients find their way around the office. I also help schedule appointments and assist patients who need assistance finding specific doctors or nurses. In addition to that, I am often tasked with resolving billing issues and other concerns patients may have.”

2. How would you handle an upset client?

This question can help the interviewer assess your customer service skills. Use examples from previous experience to show how you would handle a situation like this and what steps you would take to resolve it.

Example: “I have had several clients who were upset with their treatment or results of our services. In these situations, I try to listen carefully to understand why they are upset and then explain my side of the story. If there is something that I could do differently in the future, I offer solutions for that as well. I also make sure to apologize if I made any mistakes.”

3. Tell me about a time when you had to deal with a difficult situation or person on the phone.

This question can help the interviewer get a better idea of how you handle stressful situations and whether or not you have experience with them. Use examples from your previous job to show that you are capable of handling difficult people, but also use examples from personal experiences if they apply.

Example: “In my last position as an administrative assistant, I had a manager who was very demanding on the phone. He would often call me in the middle of the day to ask for things like reports and other information, which made it hard to complete everything else I needed to do during the day. Instead of getting frustrated, I learned to prioritize his requests over others so I could still meet his needs while also completing my own work.”

4. Do you have any experience working in the healthcare industry?

This question is a great way for the interviewer to learn more about your background and how it relates to their company. If you have experience working in healthcare, share what kind of work you did and why you enjoyed it. If you don’t have any direct experience, consider sharing other experiences that relate to the role.

Example: “I worked as an emergency room nurse for five years before moving to this position. I loved being able to help patients when they were at their most vulnerable and provide them with comfort and care. My previous job was very fast-paced, which I really enjoyed because I got to use my problem-solving skills to find solutions to challenging situations.”

5. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain complex ideas to others. My weakness is that sometimes I get overwhelmed with too much work. To combat this, I make sure to prioritize tasks and set deadlines for myself.”

6. When was the last time you worked on a team project, what were your responsibilities?

Teamwork is an important skill to have in the healthcare industry. Employers ask this question to see if you are a good team player and how well you work with others. When answering, try to focus on your ability to collaborate with others and share ideas.

Example: “In my last position as a nurse practitioner, I worked on a team of three other nurse practitioners. We each had our own specialty, but we also collaborated together to provide care for patients. For example, one day I was working with a patient who needed help managing their diabetes. I asked my colleagues what they thought about using a new medication that could help manage blood sugar levels. They both agreed it would be a good idea, so we discussed it with the patient and decided to add it to their treatment plan.”

7. Why do you want to work at Elevance Health?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Elevance Health that interests you or what drew you to apply for the open position.

Example: “I applied for this position because I was drawn to your mission of providing quality healthcare in an efficient way. I believe my background as a nurse manager would be beneficial to helping patients receive care more quickly while still maintaining high standards of quality. I also think working at Elevance Health would allow me to use my creativity to improve patient experiences.”

8. Tell us about a time when you went above and beyond for a customer.

This question can help the interviewer get a better sense of your customer service skills. When answering this question, it can be helpful to think about a time when you helped a customer solve a problem or provided them with exceptional service.

Example: “When I worked at my previous job, we had a client who was having trouble finding the right product for their needs. They were calling us multiple times each day and asking questions that we had already answered in our initial consultation. I offered to meet with them in person so they could ask me any additional questions they had. This allowed me to answer all of their questions and show them how our products could benefit them.”

9. Describe a time where you had to prioritize multiple tasks, how did you decide which ones came first?

This question can help the interviewer understand how you prioritize your tasks and responsibilities. Use examples from previous work experiences to explain how you decide which tasks are most important, especially if they relate to the job description.

Example: “In my last position as a marketing manager, I had multiple projects that were due at the same time. I started by making a list of all the tasks I needed to complete for each project. Then, I ranked them based on their importance. For example, one task was creating social media content while another was submitting reports. Since the report submission was more important than the social media content, I completed it first.”

10. How do you think that technology will impact the future of health care?

This question is an opportunity to show your knowledge of the industry and how you can use technology to improve health care. You should discuss how you would apply new technologies to benefit patients, such as artificial intelligence or virtual reality.

Example: “I believe that technology will play a huge role in the future of health care because it’s already changing the way we treat patients. For example, I worked with a patient who was having trouble remembering his medication schedule. We used a mobile app to create reminders for him so he could track when he took his medications. This allowed him to manage his condition more effectively and avoid hospitalization.”

11. We are looking for someone who can be independent and work well under pressure. Do you think you would be a good fit for this position?

This question is a great way to determine if the candidate can handle working in an environment that requires them to be independent and work under pressure. When answering this question, it’s important to show your ability to work independently and how you would react to stressful situations.

Example: “I think I would be a good fit for this position because of my previous experience working in a fast-paced environment. In my last job, I was responsible for managing multiple projects at once while also meeting deadlines. I am used to being able to prioritize tasks and manage my time well so I can complete all of my work on time.”

12. Are you comfortable learning new software programs?

The healthcare industry is constantly changing, and employers want to know that you are willing to learn new software programs. When answering this question, it can be beneficial to mention a time when you learned a new program or technology quickly.

Example: “I am always open to learning new software programs. In my last role as a nurse practitioner, I was hired for the job with no experience in the specialty. However, I took an online course on how to use the software program we used at the hospital. It only took me two weeks to become proficient in using the software, and I even started teaching other nurses how to use it.”

13. How quickly do you feel comfortable adapting to change?

When working in a healthcare environment, you may encounter many changes. Employers ask this question to make sure that you are adaptable and flexible. They want to know that you can adjust quickly to new situations. In your answer, explain how you feel about change. Explain what strategies you use to adapt to it.

Example: “I am very comfortable with change. I find that I learn best when things are constantly changing. When I first started my career as a nurse, I was the only nurse on duty for an entire floor of patients. There were often multiple emergencies at once. I learned to be flexible and adapt to whatever situation arose. Now, I work in a team setting where we all take care of different patients. However, if there is a crisis, I still feel comfortable adapting to the situation.”

14. How do you stay up to date with the latest trends in the healthcare industry?

The interviewer may ask this question to see if you are committed to your career and how much effort you put into staying up-to-date with the latest developments in healthcare. Your answer should show that you have a passion for learning about new trends, technologies and research in the industry.

Example: “I am passionate about my career as a nurse, so I make it a point to read articles from reputable sources on the latest developments in the field of medicine. I also subscribe to newsletters from major medical journals and attend conferences where experts share their knowledge on the latest breakthroughs.”

15. What is your experience with using data to make business decisions?

This question can help the interviewer determine your experience with using data to make decisions in a healthcare setting. Use examples from previous work experiences where you used data to support important business decisions and how those decisions helped improve operations or achieve company goals.

Example: “In my last role, I was responsible for analyzing patient data to identify trends that could lead to better outcomes. For example, we noticed that patients who received flu shots were less likely to be hospitalized during flu season. We implemented a program to encourage our patients to get flu shots each year, which resulted in fewer hospitalizations overall.”

16. Can you tell me about a time when you had to solve a problem that was not straightforward, how did you approach it?

This question is a great way to assess problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue and what your final solution was.

Example: “At my previous job, I had a patient who was experiencing some side effects from their medication. The patient was having trouble sleeping at night, which was making them feel more tired during the day. They were also feeling nauseous after taking their medication in the morning. After talking with the patient about their symptoms, we decided that they would take half of their daily dose before bedtime and then take the other half in the morning. This helped alleviate the nausea while still providing enough energy for the rest of the day.”

17. Have you ever dealt with a disgruntled employee? How did you handle it?

This question can help the interviewer determine how you handle conflict and whether you have experience resolving it. Use examples from your past to show that you’re willing to address problems with employees, clients or other stakeholders in a professional manner.

Example: “In my last position as an HR manager, I had to deal with several instances of employee dissatisfaction. In one instance, an employee was upset about their performance review and felt they deserved a higher salary. I listened to their concerns and explained our company policy on raises. I also offered them resources for improving their work performance so they could receive a promotion within the next year.”

18. Give an example of a time when you had to respond to a crisis.

This question can help the interviewer understand how you respond to challenges and solve problems. Use examples from your previous experience that highlight your problem-solving skills, ability to work under pressure and commitment to quality service.

Example: “In my last position as a nurse manager, I had a team of nurses who were struggling with patient care. They would often forget important details about their patients’ treatment plans or fail to communicate with other members of the healthcare team. When I noticed this trend in our department, I scheduled a meeting with all of my staff to discuss the issue. We talked through some possible solutions and implemented new training methods for our staff. As a result, we saw an improvement in communication and overall patient care.”

19. What kind of tools do you use to track performance metrics?

This question can help the interviewer determine your level of expertise with certain software and applications. Use examples from your previous experience to highlight your ability to use technology to improve performance metrics.

Example: “I have used several tools in my past roles that helped me track key performance metrics, including Salesforce for customer relationship management and Google Analytics for tracking website traffic. I also use Microsoft Excel to create reports on sales data and other important information about our company’s operations.”

20. If hired, how would you ensure that all employees are following the company’s policies and procedures?

This question is an opportunity to show your leadership skills and ability to ensure that all employees are following company policies. When answering this question, it can be helpful to mention a specific policy or procedure you would enforce as well as the steps you would take to make sure everyone follows it.

Example: “I believe that it’s important for every employee to understand and follow the company’s policies and procedures. I would hold regular meetings where we discussed new policies and reviewed existing ones. In these meetings, I would also discuss how each policy benefits the company and its employees. This way, everyone understands why they should follow certain policies and what happens when they don’t.”