20 Enterprise Holdings Interview Questions and Answers

Enterprise Holdings is the parent company of car rental brands Alamo, Enterprise, and National. They also own the truck rental company, Ryder. Enterprise Holdings is the largest car rental company in the world, with over 1.7 million vehicles in their fleet.

If you’re applying for a job at Enterprise Holdings, you can expect to be asked some company specific interview questions. In this article, we’ll give you some examples of questions you may be asked, and tips on how to answer them.

Enterprise Holdings Interview Process

The interview process at Enterprise Holdings can vary depending on the position you are applying for. For management trainee positions, the process usually consists of three interviews – one with a recruiter, one with an area manager, and one with a district manager. For other positions, there may only be one or two interviews. The difficulty of the interviews also varies depending on the position. For management trainee positions, the questions tend to be focused on finding out if you are right for the job and if the job is right for you. For other positions, the questions may be more general. Overall, the interview process is generally quick and efficient.

1. How do you think Enterprise Holdings stands out from other rental car companies?

Enterprise Holdings is a unique company because it offers several different services. The interviewer may ask this question to see if you understand the company’s mission and how your skills can help support that mission. Use your answer to highlight two or three things about Enterprise Holdings that make it stand out from other rental car companies.

Example: “I think Enterprise Holdings stands out from other rental car companies because of its commitment to customer service. I’ve heard many stories about how Enterprise Holdings employees go above and beyond for customers, which makes me want to work here even more. Another thing that sets Enterprise Holdings apart is its diversity. I have worked with people from all over the world, and I love learning about new cultures. I think my ability to communicate in multiple languages would be an asset to this company.”

2. What is your experience with customer service?

Enterprise Holdings is a company that provides customer service to its customers. The interviewer may ask this question to learn about your experience with providing excellent customer service and how you have helped others in the past. Use examples from previous jobs or experiences to show the interviewer that you are capable of helping others solve problems, answer questions and provide assistance.

Example: “I’ve worked as a sales associate at a retail store for five years now. In my role, I help customers find what they’re looking for and assist them with finding the right products. I also help resolve any issues they might be having with their purchases. My job requires me to use my communication skills to interact with customers and my problem-solving skills to help them find solutions to their questions.”

3. Describe a time when you went above and beyond for a customer.

Enterprise Holdings is a company that values customer service. This question can help the interviewer determine if you are willing to go above and beyond for customers. Use your answer to highlight your dedication to providing excellent customer service.

Example: “When I worked at my previous job, we had a customer who was having trouble with their car. The issue was minor, but they were worried about it because of an upcoming road trip. I offered to drive them to their destination so they could use their car there. They were very appreciative, and when they returned home, they told our manager how much they appreciated our service.”

4. Tell me about one of the most difficult customers that you have had to deal with. How did you handle it?

Enterprise Holdings wants to know that you can handle difficult situations with customers. This question is an opportunity for you to show your problem-solving skills and how you can use them to help a customer in need.

Example: “I once had a customer who was upset because they were late returning their car. They said that the gas tank wasn’t full when they returned it, but I knew that they hadn’t filled up the tank before they rented the car. When I asked why they didn’t fill up the tank, they told me that they couldn’t find the gas cap. I explained that Enterprise Holdings has a policy of not filling up the tanks unless we notice that there’s less than half a tank left. The customer understood after this explanation.”

5. Do you have any previous management experience?

Enterprise Holdings is a large company that requires managers to have experience managing teams. Employers ask this question to see if you have any management experience and how it relates to the position you’re applying for. If you don’t have previous management experience, explain what leadership roles you’ve held in the past.

Example: “I haven’t had an opportunity to manage a team before, but I do have five years of customer service experience. In my last role, I was promoted to lead my department after one of our employees left. I learned how to delegate tasks and motivate my team members to perform at their best. I think these skills will help me succeed as a manager at Enterprise Holdings.”

6. When was the last time you dealt with an angry or upset customer, how did you handle it?

Enterprise Holdings wants to know how you handle conflict and challenging situations. This question can help the interviewer determine your problem-solving skills, communication abilities and ability to remain calm under pressure. Use examples from previous jobs or describe a situation that happened recently.

Example: “I had an upset customer once who called me on my personal cell phone while I was at home. She demanded to speak with someone in charge because she wasn’t happy with her rental car. I explained that I was the person in charge of her account but assured her that I would find someone else to assist her if she needed it. She calmed down after that and we were able to resolve the issue.”

7. Have you ever worked in a team environment before? If so, describe the experience.

Enterprise Holdings is a large company that operates in many different locations. The interviewer wants to know if you have experience working with others and collaborating on projects. Use your answer to highlight any teamwork skills, such as communication, collaboration or problem-solving.

Example: “I’ve worked in teams before, but I prefer to work independently because it allows me to focus on my own tasks without distractions. However, I understand the importance of teamwork and how it can benefit a business. In my last job, I was part of a team that had to come up with new ideas for our marketing campaign. We all contributed our thoughts and came up with some great strategies.”

8. Why are you interested in working at Enterprise Holdings?

Enterprise Holdings is a large company that offers many different career opportunities. The interviewer wants to know why you are specifically interested in working for their branch and what your goals are if hired. Use this question as an opportunity to show the interviewer how much research you’ve done on the company and its offerings.

Example: “I’m very excited about the prospect of working at Enterprise Holdings because I have heard great things about the company culture, which is something I am passionate about. I also love the idea of being able to work with cars all day long while still having the freedom to be creative and innovative. I think my skills would fit well into this position.”

9. Can you walk us through your resume?

Enterprise Holdings asks this question to learn more about your work history and how you present yourself. When answering, be sure to include the most relevant information from your resume in a clear and concise way.

Example: “I have worked as an assistant manager at a local restaurant for five years now. I started out as a server, but after two years of working there, my boss promoted me to lead server. After another year, I was promoted again to assistant manager. In this role, I am responsible for scheduling employees, training new hires and ensuring that all servers are meeting their sales goals. I also make sure our customers are happy with their dining experience.”

10. This position involves dealing with financial information. Are you comfortable handling confidential information?

Enterprise Holdings is a large company that deals with financial information. This question helps the interviewer determine if you have experience handling confidential information and how comfortable you are doing so. Use your answer to highlight your ability to handle sensitive information and keep it secure.

Example: “I am very comfortable working with confidential information. In my last position, I was responsible for managing our company’s finances. This included tracking expenses, monitoring revenue and balancing accounts. I also had access to employee payroll information, which required me to maintain confidentiality. I always kept this information private and never shared it with anyone outside of HR.”

11. How would you rate your communication skills?

Enterprise Holdings is a large company that requires employees to communicate with each other and customers. The hiring manager may ask this question to see if you have the ability to effectively communicate in a business setting. Use past experiences where you had to communicate important information or ideas to your team members, clients or supervisors.

Example: “I feel my communication skills are one of my strongest abilities. I am able to clearly explain complex ideas and concepts to others, which has helped me in previous roles when I needed to relay information to my team or supervisor. In my last role as an account representative, I was responsible for communicating with our client base about new promotions and discounts we were offering. I found it helpful to use visual aids like PowerPoint presentations to help convey my message.”

12. Our company places a high value on growth and development. Where do you see yourself in 5 years?

Enterprise Holdings is looking for employees who are motivated to grow and develop their skills. This question helps the interviewer determine if you have a plan for your career development. Use this opportunity to share what you hope to achieve in the next few years.

Example: “I see myself as an experienced customer service representative with excellent communication skills. I would like to be promoted to a supervisor position by then, where I can help train new hires and mentor my team members. In five years, I hope to be working toward a management role at Enterprise Rent-A-Car.”

13. We want our managers to be able to work independently while still being a good leader. What qualities make up a good manager?

Enterprise Holdings wants to know that you understand what it takes to be a good manager. They want managers who can work independently and still have the ability to lead their team members. When answering this question, explain what qualities make up a good leader and how they apply to your own management style.

Example: “A good manager is someone who has the ability to think critically about situations while also being able to communicate effectively with others. I believe that communication is key when working in a team environment. If you are able to clearly express your thoughts and ideas, then you will be able to get your point across more easily. Being able to think critically is important as well because it allows you to solve problems more efficiently.”

14. What type of accounting software are you familiar with?

Enterprise Holdings uses a variety of accounting software, including SAP and Oracle. Your answer should show that you have experience using these types of programs. If you don’t have any experience with enterprise-level accounting software, consider mentioning the type of accounting software you use at your current job.

Example: “I’ve used both SAP and Oracle in my previous positions. I find them to be very similar, but SAP is more user-friendly for me. It’s also easier to integrate with other systems, which makes it useful when working on projects with multiple departments.”

15. How well do you work under pressure?

Enterprise Holdings is a large company that requires its employees to work under pressure. The interviewer wants to know how you handle stress and deadlines. Use examples from your previous experience to show the interviewer that you can meet tight deadlines and perform well in stressful situations.

Example: “I have worked for Enterprise Rent-A-Car for five years, where I am responsible for managing a team of customer service representatives. My department has a goal of answering all calls within 30 seconds. This means we must answer calls quickly while still providing excellent customer service. In my role, I’ve learned how to manage stress by setting realistic goals and delegating tasks to my team members.”

16. Would you consider yourself a detail-oriented person?

Enterprise Holdings is a large company that requires employees to be detail-oriented. Detail orientation is important for all positions, but it’s especially crucial for those in accounting and finance. When answering this question, show the interviewer you can pay attention to details by describing your ability to stay organized and focused on tasks.

Example: “I would definitely say I’m a detail-oriented person. Throughout my career, I’ve been praised for my organizational skills and attention to detail. In fact, when working with clients, I always make sure to double-check their information before entering it into our system. This helps ensure we don’t have any errors or mistakes later on.”

17. Provide an example of a time when you were faced with a conflict within a group. How did you handle it?

Enterprise Holdings is a large company that employs many people. As such, there may be times when you have disagreements with your coworkers or managers. An interviewer asks this question to learn more about how you resolve conflicts and ensure they’re confident in your ability to work well with others. In your answer, try to describe the steps you take to resolve conflict while also highlighting your interpersonal skills.

Example: “I once worked on a project team where I disagreed with my manager’s approach to our task. Rather than speaking up during the meeting, I waited until we were alone to discuss my concerns with her. She appreciated my honesty and took my feedback into consideration as she developed her plan for the project.”

18. Give an example of a goal you reached and tell us how you achieved it.

Enterprise Holdings is looking for employees who are motivated and driven to succeed. This question helps the interviewer determine if you have a history of setting goals and achieving them. Use examples from your previous job or personal life that show how you set goals, achieve them and move forward with your career.

Example: “In my last position as an assistant manager at a retail store, I had a goal to increase sales by 10% in one month. I started by analyzing our current sales numbers and comparing them to other stores in the area. Then, I created a marketing plan that included discounts and new products. After implementing these strategies, we saw a 20% increase in sales.”

19. How would you measure success in this role?

Enterprise Holdings is a large company with many departments and employees. The interviewer wants to know how you would measure your success in this role, as it will help them understand what you consider to be important when working on projects or tasks. Use examples from past roles where you were responsible for measuring the success of a project or task.

Example: “I believe that success can be measured by the quality of work I produce and the relationships I build with my colleagues and clients. In my last position, I was tasked with creating marketing campaigns for our clientele. I used customer surveys to determine which aspects of our campaign were most effective at reaching their target audience. This helped me learn more about our customers and develop better strategies for future campaigns.”

20. Tell us why you would be a good fit for this job.

Enterprise Holdings is a large company that offers many different types of jobs. This question helps the interviewer determine if you have done your research on their organization and understand what they are looking for in an employee. Use your answer to highlight any skills or experiences that make you a good fit for this role.

Example: “I am passionate about customer service, which is why I chose to pursue a career in hospitality. I believe my communication and interpersonal skills would be beneficial in this role because I enjoy working with others and helping customers feel comfortable. I also think my attention to detail and organizational skills would help me excel at this job.”