20 Epicor Software Interview Questions and Answers

Epicor Software is a global leader in business software solutions for manufacturing, distribution, retail, and services organizations. With over 40 years of experience, Epicor has the knowledge and expertise to help businesses grow and succeed.

If you’re hoping to land a job at Epicor, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Epicor interview questions and answers to help you prepare for your interview.

Epicor Software Interview Process

The interview process at Epicor Software can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with a recruiter and one with the hiring manager. For some positions, you may also be required to take a written test or participate in a coding exercise. Overall, the interview process is relatively quick and efficient, and the company does a good job of keeping candidates informed throughout the process.

1. How would you describe your experience working with different types of software?

This question can help the interviewer get a better sense of your experience with Epicor software and how you might fit in with their team. Use this opportunity to highlight any previous experience working with ERP systems, including Epicor’s own products.

Example: “I’ve worked with several different types of software throughout my career, but I find that ERP systems are some of the most useful for businesses because they offer so many features. In my last role, we used an Epicor product called Business One, which helped us streamline our operations and improve our efficiency. It was great having one system that could do everything we needed it to.”

2. What is the most exciting project that you have worked on so far?

This question is a great way to learn more about your potential new colleague. It allows you to share something personal and unique that you have done in the past, which can help show the hiring manager what kind of person you are. When answering this question, it’s important to choose a project that shows your passion for work while also highlighting your skills as an employee.

Example: “The most exciting project I’ve worked on so far was when my team created a brand-new inventory system for our client. We had been working with them for years, but they were growing so much that their current system wasn’t able to keep up. Our team spent months researching different systems and creating prototypes before finally coming up with a solution that would meet all of their needs.”

3. Are you familiar with any Epicor Software products or services?

This question is a great way for the interviewer to gauge your knowledge of Epicor products and services. If you are interviewing for a position that requires you to use specific Epicor software, it’s important to show that you have experience with these programs. When answering this question, try to name as many Epicor products or services as possible.

Example: “I am familiar with Epicor ERP, Epicor Manufacturing Execution System, Epicor Supply Chain Management and Epicor Business Intelligence. I’ve used all of these products in my previous positions, so I’m confident that I can perform well in any role that involves using them.”

4. Why do you want to work at Epicor Software?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about Epicor Software and why you’re excited to work there. To answer this question, think of two or three things that drew you to apply for this position. Consider mentioning something specific about the company’s culture or values.

Example: “I applied for this position because I was drawn to the company’s mission statement. Your goal of helping businesses succeed by providing them with software solutions really resonated with me. I’m also impressed by how much Epicor Software invests in its employees. The training program looks amazing, and I can’t wait to get started.”

5. Tell me about a time when you had to deal with an unhappy customer, how did you handle it?

This question is a great way to assess your customer service skills. Interviewers ask this question to see how you handle conflict and complaints, as well as how you can use your problem-solving skills to resolve issues. When answering this question, it’s important to show that you have the ability to empathize with customers and understand their needs.

Example: “I once had a customer who was unhappy with our product because they said it didn’t meet their needs. I asked them what they were hoping for from the software and if there was anything we could do to make it better. They told me they wanted more features, so I offered to upgrade their account at no cost. This satisfied the customer and allowed us to keep an otherwise loyal client.”

6. What are some things that you think could be improved about our current product offerings?

This question is a great way to test your problem-solving skills and ability to think critically. It also shows the interviewer that you are willing to provide constructive feedback, which can be an important skill for any employee. When answering this question, it’s important to focus on areas where improvement would have a positive impact rather than criticizing the company or its products.

Example: “I think one area where Epicor could improve is in its customer service department. I’ve noticed that there aren’t many representatives available during peak hours, which makes it difficult for customers to get help when they need it. If I were working here, I’d suggest hiring more support staff so that we’re able to meet our customers’ needs.”

7. Describe a time when you were able to use persuasion to successfully convince someone to see things your way.

This question is an opportunity to show your communication skills and how you can use them to influence others. When answering this question, it can be helpful to describe a time when you used persuasion in a positive way that benefited the company or organization you worked for.

Example: “When I was working as a sales associate at a local clothing store, my manager asked me to convince customers who were looking for more casual clothes to purchase items from our formal wear department instead. At first, I thought this would be difficult because many of our customers only shopped in one department. However, after talking with some of these customers, I learned they wanted to look nice but didn’t want to spend too much money on their outfits. I explained to them that we had high-quality formal wear pieces that were affordable and could help them achieve the look they were going for.”

8. Do you have any experience working in sales?

This question is a great way to determine if you have any experience with the Epicor software. If you do, it’s likely that your previous employer used this system and you can speak about how you used it in your role. If you don’t have sales experience, you can talk about other customer-facing roles where you interacted with customers or prospects.

Example: “I’ve worked as an account manager for my current company for five years. In this role, I interact with clients on a daily basis and help them understand our products and services. This has given me valuable insight into what they need from us and how we can improve our offerings.”

9. Can you tell us about a time where you were successful at selling something?

This question is a great way to see how you apply your skills in the real world. It’s important that you show them what you’re capable of doing and not just what you know about Epicor software.

Example: “I was working with a client who wanted to upgrade their current system, but they were hesitant because it would cost more than $100,000. I worked with them for several months on different ways we could save money by upgrading certain aspects of the system. Eventually, we found a solution that saved them over $50,000 while still giving them all the tools they needed.”

10. Which type of development environment do you prefer: agile or waterfall?

This question is a good way to assess your experience with Epicor’s development environment. It also helps the interviewer determine whether you’re likely to be successful in this role, as it requires working within both types of environments. Your answer should include which type you prefer and why, along with any relevant experience using that method.

Example: “I have worked primarily in an agile development environment for my entire career, so I would definitely prefer to continue doing so at Epicor. However, I am confident that I could adapt to a waterfall model if necessary.”

11. Have you ever worked in a team-oriented setting?

Teamwork is an important skill for employees in many industries, including the manufacturing industry. Employers ask this question to see if you have experience working with others and how well you work together as a team. Use your answer to explain what teamwork means to you and share an example of when you worked on a team project or helped a coworker solve a problem.

Example: “I’ve always enjoyed working in teams because it allows me to learn from other people’s ideas and opinions. In my last role, I was part of a small team that worked on improving our company’s customer service department. We had several meetings where we discussed different ways we could improve the department and implemented some of those changes.”

12. If hired, what would be your approach to developing new software for our company?

This question is an opportunity to show your knowledge of Epicor software and how you would apply it in a real-world setting. Your answer should include details about the steps you would take to develop new software for your potential employer, including any specific tools or processes you would use.

Example: “I would start by researching what features our customers need most. I would then create prototypes that test these ideas with users to see which ones are worth developing further. Once I have a solid idea, I would work with my team to build out the software using Epicor’s development tools. This process would allow us to deliver high-quality software quickly.”

13. What is your favorite programming language and why?

This question is a great way to see if you are familiar with the Epicor software. The company uses several programming languages, so it’s important that you can use them all. Your answer should include which language you’re most comfortable using and why.

Example: “My favorite programming language is C# because I find it easy to learn and use. It has many resources available online, like tutorials and forums, and there are plenty of books on the subject. I also enjoy being able to write code in both .NET Framework and Windows environments. This makes it easier for me to work with other programmers who may not be as experienced.”

14. What is your experience with designing and releasing software?

This question is an opportunity to show your expertise in the field of software development. It’s a chance to highlight your skills and experience with creating, testing and implementing new programs.

Example: “I’ve worked on several projects that involved designing and releasing software. In my last role as a senior developer, I was responsible for overseeing the entire process from start to finish. This included working with other developers to create the program, testing it and then deploying it to clients. I also had to ensure that all bugs were fixed before the release date.”

15. We like to give our employees freedom to experiment and try out new ideas. Do you feel comfortable working independently?

This question is an opportunity to show your potential employer that you are a self-starter and can work independently. You should explain how you feel about working on your own, as well as the benefits of being able to experiment with new ideas or processes.

Example: “I am very comfortable working independently. I enjoy having the freedom to try out new ideas and implement them without needing approval from my manager. In fact, I find it helpful to have some time to myself so I can think through problems and come up with solutions on my own.”

16. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use Epicor software to help customers and achieve company goals.

Example: “At my previous job, I had a customer who was having trouble with their inventory system. They were ordering products from us regularly, but they weren’t receiving some of our shipments. After troubleshooting with them, we realized it was because they hadn’t updated their shipping address in the system. We worked together to update the shipping address so they could receive all future orders.”

17. Do you have experience using relational databases?

This question is a good way to assess your experience with Epicor’s software. If you have no prior experience, the interviewer will likely ask you more questions about your database knowledge and how it applies to Epicor.

Example: “I’ve used several different relational databases in my career, including Microsoft SQL Server, MySQL and Oracle. I find that each of these has its own strengths and weaknesses, so I use them depending on what kind of data I’m working with. For example, when I was working at XYZ Company, we had to integrate our sales data with other company information stored in Oracle. This required me to learn some advanced Oracle functions, which I did by reading documentation and taking online courses.”

18. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question is an opportunity to show your problem-solving skills. It’s important for a business analyst to be able to solve problems that are not straightforward and require creativity.

Example: “In my previous role, I was working on a project where we needed to create a new customer portal. The client wanted the ability to customize their portal with different colors and fonts. This seemed like a simple request, but it actually took quite a bit of work to implement. We had to make sure the customization would work across all devices and browsers. In this case, I worked closely with the development team to come up with a solution.”

19. What do you consider to be your greatest strength as a developer?

This question is an opportunity to show the interviewer that you have a strong understanding of your own skills and abilities. When answering this question, it can be helpful to think about what you are most passionate about in your career as a developer.

Example: “My greatest strength as a developer is my ability to work well with others. I am always looking for ways to collaborate with other developers on projects. I find that by working together, we can create more innovative solutions than if we were working alone. In fact, I enjoy collaborating so much that I started a coding club at my last job where I could meet with other developers and learn from each other.”

20. Describe a time when you were working on a team project and there was conflict, how did you handle it?

This question is an opportunity to show your leadership skills and how you can resolve conflict. When answering this question, it’s important to highlight the steps you took to solve the problem and emphasize that you were able to work with others to find a solution.

Example: “In my last role as a project manager, I was working on a team project where we had to create a marketing plan for our company. One of my teammates wanted to use social media while another teammate wanted to focus more on traditional advertising methods. We discussed the pros and cons of each method and decided to split our budget between both social media and traditional advertising.”