20 Etihad Airways Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Etihad Airways.

Etihad Airways is one of the most popular airlines in the world, and it is known for its high-quality service. If you are looking for a job with Etihad Airways, you will need to be prepared for the company’s specific interview questions. In this article, we will give you a list of some of the most common questions that Etihad Airways asks in interviews, as well as some tips on how to answer them.

Etihad Airways Interview Process

The interview process at Etihad Airways can vary depending on the position you are applying for. However, most interviews will begin with an online assessment, followed by an in-person interview. For some positions, there may also be a group discussion or presentation component. Overall, the interview process is relatively straightforward but can be competitive due to the high number of applicants.

1. What is your greatest strength?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a strength that is relevant to the job description or one that you have developed over time.

Example: “My greatest strength is my ability to work well under pressure. I am always prepared for any situation and can handle many tasks at once. In my last role as an assistant manager, I was responsible for managing multiple employees while also handling customer service calls. I feel like this skill makes me a great candidate for this position.”

2. Describe a time where you had to deal with an angry customer, what did you do?

An interviewer may ask this question to see how you handle conflict. They want to know that you can remain calm and professional when faced with a challenging situation.

Example: “I once had a customer who was upset because they were late for their flight due to traffic. I listened to what the customer had to say, apologized for the inconvenience and explained that we could not refund their ticket or change their flight time. The customer became more agitated, so I remained calm and reiterated our policy. Eventually, the customer calmed down and agreed to take their flight.”

3. Tell me about yourself.

This is a common question that employers ask to get to know you better. They want to see if your personality and skills match the job description. Use this opportunity to show them how your background, education and experience make you qualified for the position.

Example: “I grew up in New York City where I attended an arts high school. After graduation, I moved to Los Angeles to attend UCLA’s film program. While there, I interned at a production company where I learned about the importance of teamwork and communication. This inspired me to pursue a career in aviation. I graduated with honors last year and have been working as a flight attendant ever since.”

4. Why are you interested in this role at Etihad Airways?

This question is an opportunity to show your enthusiasm for the role and highlight any relevant skills or experiences you have that make you a good fit. When preparing your answer, think about what attracted you to this job posting in the first place. Consider researching Etihad Airways before your interview so you can mention something specific about the company that interests you.

Example: “I am interested in this role at Etihad Airways because I’ve always wanted to work abroad. I love interacting with people from different cultures and learning new languages, which is why I’m excited to learn Arabic as part of my training program. I also understand how important it is to be safe when traveling internationally, which is why I would like to use my customer service experience to help passengers feel comfortable on their flights.”

5. Would you be comfortable working long hours and weekends if needed?

This question is a common one for employers to ask because they want to make sure you’re willing to work hard and put in extra hours when necessary. When answering this question, it’s important to show that you are committed to your job and will do whatever it takes to get the job done.

Example: “I understand that sometimes there may be times where I need to stay late or come in on weekends. As long as my family understands why I’m working these hours, then I am happy to do so. I know that if I work hard now, it will pay off in the future.”

6. How would you handle it if a passenger was acting disruptive on the plane?

Etihad Airways is looking for flight attendants who can handle stressful situations calmly and effectively. In your answer, demonstrate that you have the ability to remain calm in a challenging situation.

Example: “I would first try to diffuse the situation by speaking with the passenger privately. If they were still acting disruptive after our conversation, I would alert my supervisor so we could take further action. I believe it’s important to maintain a safe environment on the plane, so I would do everything in my power to ensure the safety of all passengers.”

7. Are you familiar with the Dubai airport?

The interviewer may ask this question to see if you have experience working in a busy airport. If you do, they may want to know how your previous experiences can help you succeed at Etihad Airways. If you don’t have any experience with the Dubai airport, you should explain that you are willing to learn and adapt quickly.

Example: “I haven’t worked at the Dubai airport before, but I am familiar with it because my family has vacationed there for years. I understand that it’s one of the busiest airports in the world, so I’m prepared to work hard to meet the needs of passengers and ensure their safety. I also understand that the UAE is a Muslim country, so I will be sure to dress appropriately.”

8. Do you have any experience working with people from other countries/cultures?

This question can help the interviewer determine how you might adapt to working with people from other countries. If you have experience working with international colleagues, share a story about your experience and what you learned.

Example: “I worked for an American company that had offices in Europe. I was responsible for managing our European office’s social media accounts. This required me to translate some of our content into French and German. It took time to learn these languages but it helped me understand how others may interpret our brand messaging. I also learned that we needed to be more specific when writing our posts so that everyone could understand them.”

9. Do you see yourself working for Etihad Airways 5 years down the road?

Employers ask this question to see if you have a long-term commitment to the company. They want employees who are dedicated and passionate about their work. When answering, make sure to emphasize how much you enjoy working for Etihad Airways. Explain why you would like to continue your career with them in the future.

Example: “I definitely see myself working here five years from now. I love my job so much that I can’t imagine leaving any time soon. I feel like I am constantly learning new things at work, which is something I really value. I also love the culture of Etihad Airways. The people I work with are all so kind and friendly. I think it’s important to be happy where you work.”

10. What are some of your professional goals?

This question can help the interviewer get a sense of your career aspirations and how you plan to achieve them. When answering this question, it can be helpful to mention some specific goals that relate to the job description or any skills you have developed in previous positions.

Example: “I am currently pursuing my certification as a flight instructor, which I hope to complete by the end of this year. In addition to this goal, I would like to continue working for an airline where I can use my customer service skills to make passengers’ experiences more enjoyable. I also want to work toward becoming a captain one day.”

11. Please explain why you want to work as Cabin Crew Member

This question is a great way for the interviewer to learn more about your interest in working at Etihad Airways. They want to know that you are passionate about this role and understand what it entails. When answering, be sure to highlight any previous experience as a flight attendant or other relevant skills.

Example: “I have always been fascinated by aviation and would love to work as Cabin Crew Member. I am excited to get to know passengers from all over the world and help them feel comfortable on their journey. I also think my communication skills make me an excellent candidate for this position.”

12. Talk about a time when you worked as part of a team.

Teamwork is an important skill for employees at Etihad Airways. The airline’s website states that they value “a culture of teamwork and collaboration.” When answering this question, it can be helpful to highlight your communication skills and ability to work with others.

Example: “In my last job as a customer service representative, I worked in a team of five people who were responsible for responding to questions from customers via email. We each had different areas of expertise, so we would all respond to the emails together. This helped us ensure that every customer received a thorough response to their question.”

13. Tell us about a time that you were faced with a difficult situation involving an employee or colleague, how did you resolve it?

This question can help the interviewer determine how you handle conflict and whether or not you have experience resolving it. Use examples from your previous work experience to highlight your problem-solving skills, communication abilities and leadership qualities.

Example: “In my last position as a manager at a retail store, I had an employee who was consistently late for their shift. This caused them to miss important training sessions that could have helped them advance in their career. After speaking with this employee about their tardiness, they informed me that they were having some personal issues that were causing them to be late. We worked out a plan where they would arrive five minutes early each day until they felt comfortable enough to return to their normal schedule.”

14. When was the last time you resolved a conflict between two individuals?

This question can help the interviewer determine how you resolve conflict and whether or not you have experience doing so. Use examples from your previous work experience to show that you know how to handle interpersonal conflicts in a professional manner.

Example: “In my last position, I had two coworkers who were constantly arguing with each other. They would often get into heated discussions about their work and it was affecting their productivity. I spoke with both of them separately and asked what they thought caused the tension between them. After some discussion, we realized that one of the employees felt like the other wasn’t giving her enough attention at work. We came up with a plan where the employee could ask for more attention if she needed it.”

15. What does hospitality mean to you?

Etihad Airways is a hospitality company, so they want to know that you understand the meaning of hospitality and how it applies to their business. They are looking for candidates who can show empathy toward customers and provide excellent customer service.

Example: “Hospitality means providing an exceptional experience for your guests. It’s about making them feel welcome and comfortable in your establishment. I believe that hospitality starts with the hiring process. You need to hire people who have a genuine interest in helping others and creating positive experiences for their customers. From there, you need to train employees on how to deliver great customer service. Finally, you need to reward employees when they go above and beyond for their customers.”

16. Have you ever been fired before? If so, what happened?

Employers ask this question to make sure you have the ability to learn from your mistakes and move forward. When answering, be honest about what happened but focus on how you’ve grown since then.

Example: “I was fired from my last job as a customer service representative for being late too many times. I had been working long hours at another part-time job and forgot to set my alarm one morning. My manager understood that it was an accident, but they still let me go because of company policy. Since then, I’ve learned to always double check my schedule and set multiple alarms.”

17. Who has inspired you the most in your life and why?

This question is a great way to learn more about the candidate’s values and what inspires them. It can also help you determine if they share any of those same values with Etihad Airways, which could be an indicator that they would fit in well at the company.

Example: “My mother has inspired me the most in my life because she always encouraged me to pursue my dreams and never let anything get in the way of achieving them. She taught me how important it is to work hard for what I want and to treat others kindly. These are two things that have helped me succeed in all aspects of my life.”

18. How well do you work under pressure?

Etihad Airways is a fast-paced environment, and the interviewer may ask this question to gauge your ability to work under pressure. In your answer, explain how you manage stress in high-pressure situations and provide examples of when you’ve done so successfully in the past.

Example: “I thrive in high-pressure environments because I’m used to working quickly and efficiently. At my last job, we had a tight deadline for an important project, and I was one of two team members who met the deadline on time. My coworker and I worked late into the night to get everything ready by the deadline.”

19. Explain what good customer service means to you.

Customer service is a key part of any airline’s operations. The interviewer will want to know that you understand the importance of this role and how it can affect the company as a whole.

Example: “Good customer service means making sure every passenger has an enjoyable experience while they’re on board our flights. I believe that providing excellent customer service starts with hiring friendly, outgoing people who are willing to go above and beyond for their passengers. It also involves having enough staff members available so that everyone gets the attention they need. For example, if someone needs help finding their seat or getting something from the overhead compartment, I would be there to assist them.”

20. What skills and abilities make you better than other candidates applying for this position?

Employers ask this question to learn more about your qualifications and how you can benefit their company. Before your interview, make a list of skills that are relevant to the position. Choose two or three skills that you feel confident talking about in an interview.

Example: “I believe my communication skills and attention to detail make me a great candidate for this role. I have excellent written and verbal communication skills, which allow me to clearly explain complex ideas to others. My attention to detail is also strong, as I am able to notice small mistakes and fix them before they become major issues.”


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