20 Eversource Energy Interview Questions and Answers

Eversource Energy is one of the largest energy companies in the United States, serving more than 3.6 million electric and natural gas customers. If you’re looking for a job with this company, you’ll need to be prepared to answer some specific interview questions about your experience and qualifications.

In this article, we’ll give you some examples of Eversource Energy interview questions and answers. With these tips, you’ll be able to show the interviewer that you’re the right person for the job.

Eversource Energy Interview Process

The interview process at Eversource Energy can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person or virtual panel interview. For some positions, like engineering roles, you may be required to complete a writing assignment as part of the interview process. Overall, the interview process is generally straightforward and takes about 3-4 weeks to complete.

1. What would you do if a customer called and was upset about their electricity bill?

Eversource Energy wants employees who can handle customer service calls and complaints. When answering this question, it’s important to show that you have the ability to remain calm and solve problems with customers.

Example: “I would first apologize for any inconvenience they experienced. Then I would ask them what happened and how much their bill was. If there was a mistake in the billing, I would immediately correct it. If not, I would explain our rates and offer ways to lower their bill.”

2. How do you handle conflict?

Eversource Energy is a large company that works with many other companies. It’s likely you’ll have to work with people from different backgrounds and personalities, so the interviewer may ask this question to see how you handle conflict in the workplace. Use your answer to show that you can be diplomatic and solve problems without causing too much drama.

Example: “I try my best to avoid conflict by being respectful and kind to everyone I meet. However, if there ever was a conflict at work, I would first make sure I understood all sides of the issue before trying to resolve it. Then, I would talk to both parties separately to get their perspectives on the situation. After that, I would come up with a solution that worked for everyone.”

3. Tell me how you would diffuse an angry customer on the phone.

Eversource Energy wants to know that you can handle customer service challenges. Use your answer to show the interviewer how you would diffuse a situation and keep customers happy.

Example: “I have experience handling angry customers on the phone, and I always try to remain calm and professional when they are upset. When an irate customer calls me, I listen carefully to what they’re saying and ask them questions to understand their issue better. This helps me find out exactly what they need so I can solve their problem as quickly as possible.”

4. How comfortable are you working with numbers?

Eversource Energy is a company that requires employees to work with numbers. The interviewer may ask this question to see if you have experience working with financial data and reports. Use your answer to show the interviewer that you are comfortable with math and can perform calculations quickly and accurately.

Example: “I am very comfortable working with numbers, especially when it comes to calculating costs and expenses. In my last role as an accountant, I was responsible for monitoring our budget and making sure we stayed within our spending limits. I also had to calculate how much money we made each month from our customers.”

5. Are you familiar with any of the programs we use here at Eversource Energy?

This question is a great way to see if you have researched the company before your interview. It also allows you to show that you are familiar with their processes and procedures, which can be important for any job.

Example: “I am very familiar with Eversource’s energy efficiency program. I worked in customer service at my last job, so I often spoke with customers about how they could save money on their bills by using less electricity or natural gas. I think this knowledge would help me succeed here.”

6. Describe your leadership style.

Eversource Energy is a large company that requires strong leadership. Your interviewer will want to know how you would handle the responsibilities of this role and what your management style is like. Use examples from previous positions or describe how you plan to implement these skills in your future position.

Example: “I believe my leadership style is collaborative, which allows me to work with others to find solutions to problems. I also value transparency, so I make sure everyone knows what’s going on at all times. This helps employees feel more comfortable asking questions and provides them with information they need to do their jobs well.”

7. Can you tell me about a time when you had to make a tough decision, how did you go about it?

This question can help the interviewer get a better idea of how you make decisions and what your thought process is. When answering this question, it can be helpful to give an example that shows you are decisive and able to make tough choices.

Example: “In my last position as a manager at a retail store, I had to let one of my employees go because they were consistently late for work. It was difficult having to do so, but I knew it was something I needed to do in order to maintain a productive team. I spoke with them privately about their tardiness and gave them several chances to improve before letting them go.”

8. Have you ever worked in a team environment before? Talk about a project that you have worked on.

Eversource Energy is a large company that requires employees to work in teams. This question helps the interviewer understand if you have experience working with others and how well you collaborate. Use your answer to highlight any teamwork skills you possess, such as communication, organization or problem-solving.

Example: “I’ve worked on many projects throughout my career, but I find that I am most comfortable when working in a team environment. In my last position, I was part of a marketing team where we had to come up with new ideas for our clients every month. We would meet once a week to discuss what we were doing and get feedback from each other. It helped us all learn more about different aspects of marketing.”

9. If hired, what would be your approach to designing software for an assembly line?

Eversource Energy is a large company that requires employees to work as part of a team. The interviewer may ask this question to assess your ability to collaborate with others and apply your technical skills in a practical setting. In your answer, try to demonstrate how you would use your software development experience to help the company achieve its goals.

Example: “I have worked on assembly lines before, so I understand the importance of designing software that can support production processes. For example, if I were working for Eversource Energy, I would design my software to be flexible enough to accommodate changes in workflow or equipment. This way, we could reduce downtime and ensure our customers receive their energy services without interruption.”

10. Give an example of a time where you had to work on multiple projects at once. How did you prioritize?

Eversource Energy is a large company that requires employees to work on multiple projects at once. The hiring manager may ask this question to see if you have experience working in a similar environment and how you manage your time. In your answer, try to describe the steps you take to prioritize your tasks.

Example: “In my previous role as an administrative assistant, I often had to work on multiple projects at once. For example, when I was helping with marketing campaigns, I would create a list of all the things I needed to do for each campaign. Then, I would rank them by importance and start with the most important task first. This helped me stay organized and get everything done.”

11. Do you consider yourself more of a leader or a follower? Why?

Eversource Energy is a large company that requires employees to work well in teams. Your answer should show the interviewer you can be a team player and understand how your role fits into the bigger picture of the organization.

Example: “I consider myself more of a leader than a follower, but I know it’s important to have both types of people on a team. As someone who likes to take charge, I find it motivating when my coworkers share their ideas with me. I like to encourage others to speak up so we can all learn from each other.”

12. How would you explain our company’s mission statement to someone who has never heard of us?

This question is a great way to test your knowledge of the company and its values. It also shows that you have researched Eversource Energy thoroughly before applying for the position.

Example: “Eversource’s mission statement is ‘to provide safe, reliable energy at competitive prices.’ I would explain this by telling them how important it is to me as an employee to make sure our customers are getting the best service possible. I would tell them about some of the ways we do this, such as through our customer care department and online resources.”

13. Would you say you are more of a creative type or analytical type?

Eversource Energy is looking for employees who can use both their creative and analytical skills to solve problems. When answering this question, it’s important to show that you have both of these skills.

Example: “I would say I’m a little bit of both. While I enjoy solving complex problems, I also like coming up with new ideas. In my last role, I was tasked with finding ways to reduce costs while increasing revenue. After analyzing the company’s financials, I came up with several cost-saving solutions. However, I also suggested some new products that could increase revenue.”

14. How do you think electric vehicles will impact the automotive market in the next 5-10 years?

Eversource Energy is a leader in the electric vehicle market, and they want to know how you feel about this growing industry. Your answer should show that you are knowledgeable about the automotive industry and excited for its future.

Example: “I think electric vehicles will have a huge impact on the automotive market in the next 5-10 years. As more people buy electric cars, it will be important for companies like Eversource Energy to provide charging stations so drivers can charge their vehicles when needed. I believe that as technology improves, we’ll see even more advancements in the electric car industry.”

15. What is your experience with designing and testing mechanical components?

Eversource Energy is a mechanical engineer-focused company, and they want to know if you have the experience necessary to succeed in their organization. If you don’t have direct experience with mechanical engineering, consider talking about your ability to learn new things quickly and apply them to your work.

Example: “I’ve never worked as a mechanical engineer, but I am very comfortable learning new skills and applying them to my work. In my last position, I was tasked with creating a new system for our customer service department that would allow us to better track issues and provide more accurate estimates of repair times. I learned how to design and build a custom software program that helped us achieve those goals.”

16. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

Eversource Energy wants to know that you can solve problems and think critically. This question is your chance to show them how you approach a problem, what steps you take and the results of your actions.

Example: “When I was working as an assistant manager at my local grocery store, we had a customer who came in every day and would only buy one item. We were not allowed to ask why they were buying just one item, but it became clear that this person needed help. They were elderly and could no longer drive, so their family member would bring them to the store and then leave without talking to anyone.

I approached the situation by asking if there was anything else I could do for them. The family member said that they did not need anything else, but I asked if I could call someone to come pick them up. After some convincing, they agreed and I called the police department to send someone over to get them. It took some time, but eventually, I found a solution.”

17. Provide an example of a software development project you have worked on.

Eversource Energy is a technology company that uses software to manage its operations. Your answer should show the interviewer your ability to work with others and use different types of software.

Example: “At my previous job, I worked on a project where we had to integrate two separate databases into one system. The first database was for customer information, including billing and payment history. The second database contained all of our energy usage data. We used an application called PowerBuilder to combine both databases into one so we could access customer information when creating new bills.”

18. We want our assembly line workers to be able to work independently. Do you think you would be a good fit for that type of environment?

Eversource Energy is looking for candidates who can work independently and efficiently. This question helps them determine if you have the skills to do so. In your answer, explain how you are a self-starter and detail some of your past experiences working in an assembly line environment.

Example: “I think I would be a great fit for this type of environment. Throughout my career, I’ve worked in several different environments where I was expected to work independently. For example, at my last job, I was responsible for assembling products on an assembly line. I enjoyed that responsibility because it allowed me to use my problem-solving skills and learn new things.”

19. What are your thoughts on the current state of the automotive industry?

Eversource Energy is a large utility company that provides electricity and natural gas to customers in New England. The automotive industry has been undergoing significant changes, so it’s important for interviewers to know how you feel about the future of this sector. In your answer, show that you understand the challenges facing the automotive industry and explain what you think can be done to help solve these issues.

Example: “I believe that the current state of the automotive industry is quite concerning. With companies like Tesla making strides toward producing electric vehicles, I’m worried that traditional car manufacturers will not be able to keep up with the changing times. As an engineer, I would love to see more innovation within the auto industry. I think there are many ways we could improve upon existing technology.”

20. Which area of mechanical engineering are you most interested in?

This question is a great way to show the interviewer your knowledge of mechanical engineering and which areas you are most passionate about. When answering this question, it can be helpful to mention an area that relates to the job description or company values.

Example: “I am most interested in renewable energy sources and how they can help reduce our carbon footprint. I have been working on a project at my current position where we are using solar power to heat water for a local school district. This has been very rewarding because I know that what I’m doing is helping make the world a better place.”