20 Extra Space Storage Interview Questions and Answers

When you go to an Extra Space Storage interview, you can expect to be asked questions about your customer service skills, your experience with self storage units, and your ability to handle difficult situations. You may also be asked questions about your availability and your ability to work weekends and holidays. To help you prepare for your interview, we have put together a list of sample Extra Space Storage interview questions and answers.

Extra Space Storage Interview Process

The interview process at Extra Space Storage is generally pretty quick and easy. Most candidates report having a phone screening followed by an in-person interview with the manager. Some positions may require additional interviews, but overall the process is pretty straightforward.

1. What is your management style?

This question is a great way to learn more about your potential manager and how they like their employees to act. When answering this question, it can be helpful to describe the management style you use in your current or past job.

Example: “I believe that my management style is very collaborative. I always make sure to ask for input from my team members before making any decisions. This helps me get valuable feedback and ideas from everyone on the team. It also shows them that I value their opinions and want to hear what they have to say.”

2. Do you have experience with marketing and advertising?

This question is a great way to determine how much experience you have with marketing and advertising, as well as your ability to create effective campaigns. When answering this question, it can be helpful to discuss the specific skills you used in previous roles that helped you develop successful marketing strategies.

Example: “In my last role, I was responsible for creating all of our company’s social media content. This included writing blog posts, developing graphics and creating videos. I also worked on our email newsletter, which we sent out weekly to customers who subscribed. We were able to increase our online presence by 20% within six months of implementing these changes.”

3. How would you handle a situation where an employee was not showing up on time?

This question is a great way to see how you would handle conflict with your coworkers. It’s important to be honest and show that you can work well with others, even if it means addressing an issue with someone who may not be performing as expected.

Example: “I understand that sometimes things happen that prevent us from showing up on time for work. However, I believe in being respectful of my employer and the company’s policies. If I noticed an employee was consistently late or absent without notice, I would first speak with them privately about their performance. If they continued to miss work after our conversation, I would document the missed days and inform my manager so we could discuss what action to take.”

4. How do you feel about working in a retail environment?

The interviewer may ask this question to learn more about your personality and how you feel about interacting with customers. When answering, try to be positive and emphasize any retail experience you have.

Example: “I enjoy working in a customer service environment because I love helping people. In my last job as a cashier at the grocery store, I always tried to make sure that every customer had a great shopping experience. I think it’s important to provide excellent customer service so that customers will want to come back.”

5. What is the most important thing to remember when dealing with customers?

This question is an opportunity to show your customer service skills. When answering, it can be helpful to mention a specific situation where you helped a customer and how that interaction went.

Example: “The most important thing when dealing with customers is to listen to them. I once had a customer who was upset because they thought we were charging them too much for their storage unit. After listening to the entire story, I realized that the customer hadn’t read their contract closely enough and didn’t know about our promotional rates. Once I explained this to the customer, they understood and were happy.”

6. Tell me about a time you had to deal with conflict between employees, how did you handle it?

An interviewer may ask this question to learn more about your conflict resolution skills. This is an important skill for any manager, and it can help you advance in the company if you show that you have these skills.

Example: “In my last position as a team leader, I had two employees who were constantly arguing with each other. They would often get into heated arguments over small things, which was affecting their work performance. I called both of them into separate meetings and asked them what they thought the problem was. After some discussion, we realized that one employee felt like the other wasn’t pulling her weight on the team. We talked about how everyone needs to do their part to make sure the team succeeds.”

7. Can you tell us what you know about Extra Space Storage?

This question is a great way to see how much research you’ve done on the company. It’s also an opportunity for you to show your enthusiasm about working with Extra Space Storage and what makes it unique.

Example: “I know that Extra Space Storage has been in business since 1998, which means you have over 20 years of experience in the self-storage industry. I’m impressed by the fact that you’re one of the largest storage facilities in the U.S., but still maintain a local feel. You offer affordable rates, 24/7 access and free truck rentals, which are all things that make you stand out from other storage companies.”

8. Why are you interested in this position?

This question is a great way to gauge your level of interest in the position and company. When answering this question, it’s important to show that you’ve done some research on the company and have an idea of what they do. You can also use this as an opportunity to highlight any skills or experiences that make you a good fit for the role.

Example: “I’m interested in this position because I love working with customers and helping them find solutions to their storage needs. I feel like my customer service experience would be a valuable asset to Extra Space Storage, especially since you’re such a well-known brand.”

9. What kind of experience do you have managing people?

This question is a great way to determine how you would fit into the company’s culture. When answering, it can be helpful to mention any leadership roles you’ve held in the past and what skills you developed while in those positions.

Example: “In my last position as an assistant manager at a local restaurant, I was responsible for scheduling employees and resolving conflicts between staff members. This experience taught me how to communicate effectively with others and resolve conflict in a professional manner. It also helped me develop my time management skills and learn how to delegate tasks.”

10. Are you able to work nights and weekends?

Extra Space Storage is open 24 hours a day, seven days a week. The company requires all employees to be able to work nights and weekends. When answering this question, it’s important to show that you’re willing to do what it takes to get the job done.

Example: “I’m happy to work any shift as long as I know in advance so I can plan my schedule accordingly. I understand that working nights and weekends is part of the job, but I am more than willing to make sure I’m available when needed.”

11. Describe a challenging customer interaction that you had and how you handled it.

An interviewer may ask this question to assess your customer service skills. They want to know that you can handle a variety of situations and respond with professionalism. In your answer, try to describe the situation in detail and explain how you handled it.

Example: “When I worked at my previous job, I had a customer who was upset about our company’s policies. She wanted us to waive her late fees because she forgot to pay her bill for two months. I explained our policy to her and told her we could not waive the fees. However, I offered her a 10% discount on her next month’s rent if she paid early.”

12. Do you have any experience taking inventory or handling money?

The interviewer may ask this question to see if you have experience with a task that is often part of the job. If you do, they might want to know more about your experience and how it can help them. If you don’t have any experience taking inventory or handling money, you can explain what other skills you have that are helpful in this role.

Example: “I’ve never taken inventory before, but I am very detail-oriented and organized. In my last position as an administrative assistant, I was responsible for balancing my boss’s checkbook every month. I found that I had a knack for math and numbers, which helped me balance his accounts accurately.”

13. What type of self-storage unit would you recommend for someone who has many valuable items but is looking for an affordable option?

The interviewer may ask you this question to see if you can recommend a specific type of storage unit that fits the needs of their customers. When answering, try to highlight your customer service skills by showing how you would help someone find an affordable option for storing their items.

Example: “If I were speaking with a customer who had many valuable items but was looking for an affordable solution, I would first ask them what they are storing and then recommend one of Extra Space Storage’s climate-controlled units. These units provide protection from extreme temperatures and humidity, which is ideal for protecting sensitive items like electronics or antiques.”

14. What is your availability?

This question is a great way to determine if you’re available for the position. Employers ask this question because they want to know when you can start working and how often you’ll be able to work. When answering this question, make sure you are honest about your availability. If you have any conflicts with the dates they offer, let them know as soon as possible so they can find someone else who’s available.

Example: “I am currently available to start on May 1st. I will also be available to work every other weekend from June through August.”

15. Have you ever had a situation where you disagreed with your manager’s decision, how did you handle it?

An interviewer may ask this question to learn more about your problem-solving skills and how you communicate with others. When answering, it can be helpful to provide an example of a time when you disagreed with a manager’s decision but were able to come to a compromise or solution that made everyone happy.

Example: “In my previous position as a customer service representative for Extra Space Storage, I had a disagreement with my manager over the company policy on accepting cash payments from customers. My manager believed we should only accept credit card payments because they are safer than cash. However, I felt that if a customer wanted to pay in cash, we should honor their request. After discussing our different opinions, we came up with a compromise where we would accept cash payments under certain circumstances.”

16. Do you consider yourself a leader?

Extra Space Storage is a growing company that offers many leadership opportunities. If you are interviewing for a management position, the interviewer may ask this question to see if you have experience leading others. In your answer, explain why you think you would be a good leader and what makes you qualified for the job.

Example: “I consider myself a natural leader because I am always looking out for my team members’ best interests. When working with customers or other employees, I try to make sure everyone feels comfortable and safe. I also believe in delegating tasks so that everyone can learn new skills. As someone who has worked in customer service before, I know how important it is to provide excellent customer service.”

17. What qualities should we look for when hiring new employees?

This question is a great way to show your interviewer that you have the qualities they’re looking for in new employees. When answering this question, it can be helpful to mention specific skills or traits that are important to Extra Space Storage and how you possess them.

Example: “I think one of the most important qualities we should look for when hiring new employees is reliability. I am always on time for work and ready to help customers with their storage needs. Another quality I think is important is customer service. I love helping people find solutions to their storage problems and making sure they feel comfortable using our facilities.”

18. When were you last promoted? What did you accomplish at your previous position?

This question is a great way to learn more about the company’s promotion process. If you’re interviewing for a management position, it can be helpful to know how often promotions occur and what they look like.

Example: “I was promoted last year when I became an assistant manager at my previous job. My supervisor noticed that I had been working hard and making good decisions, so she asked me if I would like to take on some additional responsibilities. I accepted her offer and took on more projects, which helped me develop new skills and become ready for this role.”

19. If hired, how would you use your past experience to succeed at this job?

This question is a great way to assess your knowledge of the company and how you can apply it to your future career. When answering this question, make sure to highlight any skills or experience that will help you succeed in this role.

Example: “I have worked as an assistant manager for a local restaurant for five years now, so I am used to working with customers on a daily basis. This job requires me to work with customers who are looking for self storage units, so my customer service skills will be very helpful when interacting with clients.”

20. In order to be successful in this position, you will need to learn quickly and take initiative. Talk about a time when these skills were essential to your success.

This question is an opportunity to show your interviewer that you are a quick learner and have the ability to take initiative. When answering this question, it can be helpful to provide specific examples of how these skills helped you succeed in previous positions.

Example: “In my last position as a customer service representative for a software company, I was tasked with learning new software updates on a regular basis. While some employees found this challenging, I enjoyed the challenge of learning something new every few months. This led me to become one of the top sales representatives at the company.”