20 Fairview Health Services Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing with a specific company, it’s important to do your research and be prepared to answer questions about the company itself.

If you’re interviewing with Fairview Health Services, you’re in luck. We’ve compiled a list of some of the most common Fairview Health Services interview questions, with dynamic responses to help guide you before the big day.

Fairview Health Services Interview Process

The interview process at Fairview Health Services is generally quick and efficient. Most positions only require a phone screen and one in-person interview before an offer is extended. The questions asked are typically based on your experiences and how you would handle certain situations. There is usually not a lot of pressure during the interviews, and overall the experience is positive.

1. Why do you want to work at Fairview Health Services?

This question is an opportunity to show your interest in the organization and its values. When preparing for this interview, read through Fairview Health Services’ mission statement and any other information you can find about the company’s goals and objectives. Use these details to explain why you are a good fit for this role and how you would contribute to the company’s success.

Example: “I am passionate about providing quality care to patients of all ages. I have experience working with children as well as adults, so I understand that each patient has unique needs. In my previous position, I was able to develop a program where we could provide more one-on-one attention to our pediatric patients. This led to improved outcomes and helped us achieve a higher ranking on several hospital rankings.”

2. What is your biggest strength and weakness as a nurse/medical assistant?

This question is a common one in interviews, and it’s important to be honest. Interviewers want to know that you’re confident enough to admit your weaknesses while also highlighting your strengths.

Example: “My biggest strength as a nurse is my ability to remain calm under pressure. I’ve worked with many patients who are experiencing anxiety or pain, and I find that being empathetic helps me better understand their needs and respond accordingly. My weakness is that sometimes I’m too empathetic. I can get so caught up in the emotions of others that I forget about my own well-being. To combat this, I make sure to take breaks throughout the day and practice self-care.”

3. How would you handle an upset patient who was not happy with their care or service?

This question is an opportunity to show your interpersonal skills and ability to resolve conflict. When answering this question, it can be helpful to provide a specific example of how you handled a similar situation in the past.

Example: “In my previous role as a nurse, I had a patient who was upset with their care because they felt like we were not listening to them. After talking with the patient for several minutes, I realized that the issue was more about communication than anything else. I explained our process for documenting information and asked if there was any way we could improve our communication methods.”

4. Do you have any experience working in a fast-paced environment?

The interviewer may ask this question to gauge your ability to work in a busy environment and how you handle stress. To answer, think of a time when you worked in a fast-paced environment and describe the situation.

Example: “I have experience working in a fast-paced environment at my current job where I am responsible for answering phones, scheduling appointments and filing paperwork. One day last week, we had an influx of patients due to a flu outbreak, so I was very busy all day taking phone calls, checking in patients and helping them with their questions. It was stressful, but I managed it by prioritizing tasks and delegating some responsibilities to other employees.”

5. Have you ever used an EMR system before?

If you’re interviewing for a position that requires you to use an EMR system, it’s important to let the interviewer know if you have experience with one. If you don’t, be sure to explain what type of technology you’ve used in your previous positions and how similar or different it is from an EMR system.

Example: “I have worked with several types of electronic medical records systems before, including Epic, Cerner and MEDITECH. I find them all to be quite user-friendly, but I prefer working with Cerner because of its intuitive design and helpful features.”

6. Describe a time where you had difficulty accomplishing a task, how did you overcome it?

This question is a great way to show your problem-solving skills and ability to adapt. When answering this question, it can be helpful to describe the steps you took to overcome the challenge and how it helped you develop new skills or improve upon existing ones.

Example: “When I first started working in healthcare, I had difficulty communicating with patients who spoke English as a second language. I was able to overcome this by taking an online course that taught me basic phrases in multiple languages. This allowed me to communicate more effectively with patients and learn from them about their culture.”

7. Provide an example of a time when you went above and beyond for a patient.

This question is a great way to show your dedication and compassion for the job. When answering this question, it can be helpful to mention how you helped improve the patient’s health or overall well-being.

Example: “When I was working as an emergency room nurse, I had a patient who came in with severe stomach pains. After running some tests, we discovered that he had appendicitis. We immediately scheduled him for surgery, but because of his condition, we couldn’t put him under anesthesia until after midnight. He was very scared and nervous about having surgery, so I stayed by his side the entire time. I talked to him about his favorite sports team and even brought him a snack from the cafeteria. By the time he went into surgery, he felt much calmer.”

8. Do you have any experience working as part of a team?

Working as part of a team is an important skill for employees at Fairview Health Services. The organization values collaboration and teamwork, so interviewers may ask you this question to learn more about your experience working with others. To answer this question effectively, think about the teams you’ve worked on in the past. Consider sharing some examples of how you contributed to the success of those teams.

Example: “In my current role as a nurse practitioner, I work alongside two other nurse practitioners and a physician. We all have different strengths and weaknesses, but we also rely on each other for support. For example, when one of us has a patient who needs extra care, we collaborate to ensure that they receive the best treatment possible.”

9. If hired, what would be your approach to helping patients understand the services we offer?

This question is an opportunity to show your communication skills and ability to educate patients about the services you provide. When answering this question, it can be helpful to mention a specific example of how you helped a patient understand something in the past.

Example: “I would first make sure that I understood what they were looking for or confused about. Then, I would explain our services as simply as possible while also providing them with more information if they wanted it. In my last role, I had a patient who was unsure about their insurance coverage. I explained our financial assistance program to them so they could better understand how much they would have to pay out-of-pocket.”

10. Tell me about a difficult decision you’ve made recently at work.

This question can help the interviewer get a better sense of how you make decisions and what your thought process is. It can also show them that you’re willing to take on responsibility and are able to handle it well.

Example: “I recently had to decide whether or not to fire an employee who was consistently late for work. I knew that firing them could be detrimental to their career, but I also knew that if we didn’t do something about it, they would continue to come in late and eventually lose their job. In the end, I decided to give them one more chance by giving them a warning and telling them that another incident would result in termination.”

11. Are you comfortable handling needles and blood?

This question is a common one for healthcare employers to ask because they want to make sure you’re comfortable with the medical procedures that are often required in their facilities. If you have any experience handling needles or blood, be sure to mention it in your answer.

Example: “I’ve been working as an EMT for five years now and I’m very comfortable handling needles and blood. In fact, I find it quite therapeutic when my patients are nervous about these things. It’s always nice to help them feel more at ease.”

12. Do you have experience working with children?

Fairview Health Services offers a variety of pediatric services, including urgent care and primary care. The interviewer wants to know if you have experience working with children and how you would handle any challenges that may arise in the role.

Example: “I worked as a camp counselor for three summers during college. I loved being able to help kids learn new things while having fun. One summer, we had an outbreak of lice at our camp, so I helped educate parents on how to treat their child’s lice and prevent it from spreading.”

13. Tell me about a time when you were able to successfully communicate with a challenging person.

This question can help the interviewer understand how you handle conflict and challenging situations. Use examples from your experience to highlight your communication skills, problem-solving abilities and ability to work with others.

Example: “In my previous role as a nurse manager, I had a physician who was very outspoken about his opinions on patient care. He would often disagree with our treatment plans and procedures, which made it difficult for other staff members to feel comfortable voicing their own opinions or concerns. I met with him one-on-one to discuss his concerns and explain why we were making certain decisions. By listening to his feedback and explaining our reasoning, he became more receptive to our ideas.”

14. Why are you interested in this position at Fairview Health Services?

This question is an opportunity to show your enthusiasm for the role and highlight any research you’ve done on Fairview Health Services. When preparing for this interview, read through the job description and familiarize yourself with the organization’s mission and values. Consider how your skills and experience align with what they’re looking for in a candidate.

Example: “I’m excited about this position because I believe my background as a registered nurse would be a great fit for this hospital. I have always been passionate about providing compassionate care to patients and their families. In my previous role, I was able to develop a program that helped reduce patient stress levels during their hospital stay by 10%. This led to better outcomes and overall satisfaction.”

15. What type of medical office do you feel most comfortable working in?

This question is a great way to determine if Fairview Health Services is the right fit for you. It allows you to explain your reasoning behind why you feel this way and how it relates to the position.

Example: “I would be most comfortable working in an office that has a team-oriented approach to patient care. I believe that by having a collaborative work environment, we can provide better care to our patients. In my previous role as a nurse, I worked at a hospital with a similar philosophy. We had weekly meetings where we discussed any issues or concerns we may have had. This allowed us to come up with solutions together and learn from each other.”

16. How do you deal with stressful situations?

Working in a hospital setting can be stressful, and employers ask this question to make sure you have the skills needed to handle stress. When answering this question, it’s important to show that you are able to remain calm under pressure. Try to think of an example from your previous job where you had to deal with a stressful situation.

Example: “I find that one of the best ways to manage stress is by taking deep breaths. I also try to remember that everyone makes mistakes, so if something goes wrong I try not to get too upset about it. In my last position as a nurse, I once gave a patient the wrong medication. Instead of panicking, I took a few deep breaths and then asked for help from another nurse who was nearby.”

17. What kind of hours are you available to work?

Fairview Health Services is a 24-hour facility, so they want to know that you’re available to work any shift. They also want to make sure you can handle the workload of working in a hospital setting.

Example: “I am able to work any shift as long as I get eight hours of sleep each night. I have no problem working nights or weekends if needed. I understand that sometimes emergencies happen and we need to work overtime.”

18. We value teamwork here at Fairview Health Services. Can you tell me about a specific instance where you worked effectively on a team?

This question is an opportunity to show your interviewer that you’re a team player. When answering this question, think of a time when you worked with others on a project and the results were successful.

Example: “At my previous job, I was part of a team that developed new patient intake forms for our hospital. We had weekly meetings where we discussed what we accomplished during the week and what we planned to do in the upcoming week. This helped us stay organized and ensured that we met deadlines.”

19. Where do you see yourself in five years from now?

Employers ask this question to learn more about your career goals and how you plan to achieve them. Before your interview, make sure you research the company’s mission statement and values so you can relate them to your own future plans.

Example: “I see myself in five years as a registered nurse with Fairview Health Services. I am inspired by the organization’s commitment to patient care and would love to be part of such an amazing team. In my previous role, I shadowed a few nurses who worked here, and they were all so passionate about their work. I hope to one day become a nurse like them.”

20. Working with patients can often be difficult. Give us an example of a time when you faced a challenge with a patient, and explain how you handled it.

This question is an opportunity to show your problem-solving skills and ability to work with patients. When answering this question, it can be helpful to provide specific details about the situation and how you handled it.

Example: “I once had a patient who was very upset because they were waiting for their appointment. I tried my best to calm them down by explaining that we have many patients each day and sometimes there are delays. I also offered to reschedule their appointment if they would prefer.”