Career Development

What Does a FedEx Ground Operations Coordinator Do?

Find out what a FedEx Ground Operations Coordinator does, how to get this job, and what it takes to succeed as a FedEx Ground Operations Coordinator.

FedEx Ground is a package delivery service that specializes in ground transportation of packages and documents. They provide services to businesses and consumers in the United States and Canada.

An Operations Coordinator at FedEx Ground is responsible for overseeing the daily operations of the company. This includes managing the staff, ensuring that all packages are delivered on time, and ensuring that all safety protocols are followed. They also work with other departments to ensure that the company is running efficiently and that customer service is top-notch. The Operations Coordinator is also responsible for developing and implementing strategies to improve the company’s operations.

FedEx Ground Operations Coordinator Job Duties

A FedEx Ground Operations Coordinator typically has a wide range of responsibilities, which can include:

  • Manage the daily operations of a FedEx Ground facility, ensuring that all operational goals are met
  • Ensure compliance with company policies and procedures, as well as applicable federal, state, and local regulations
  • Monitor and manage staff performance, providing feedback and coaching to ensure maximum efficiency
  • Develop and implement strategies for improving customer service, safety, and productivity
  • Oversee the loading and unloading of packages from trucks, verifying accuracy of shipments
  • Coordinate the delivery of packages to customers in an efficient and timely manner
  • Track and monitor package movement throughout the system, troubleshooting any issues that arise
  • Maintain accurate records of all transactions, including shipping and receiving documents
  • Manage inventory levels, ordering supplies when necessary
  • Train new employees on proper operating procedures and safety protocols
  • Respond to customer inquiries and complaints in a professional and courteous manner
  • Work closely with other departments to ensure smooth operation of the facility

FedEx Ground Operations Coordinator Salary

The salary for an Operations Coordinator at FedEx Ground is determined by a variety of factors, including the size of the facility, the complexity of the job duties, and the experience of the individual. Other considerations include the local market and the cost of living in the area, as well as the company’s internal policies and procedures. Additionally, the number of hours worked and the amount of overtime required may also affect the salary.

  • Median Annual Salary: $51,531 ($24.77/hour)
  • Top 10% Annual Salary: $61,950 ($29.78/hour)

FedEx Ground Operations Coordinator Job Requirements

To be hired as an Operations Coordinator at FedEx Ground, applicants must have a high school diploma or equivalent. Previous experience in a related field is preferred, but not required. Candidates must have strong organizational and communication skills, as well as the ability to work independently and as part of a team. Knowledge of Microsoft Office Suite is also required. Additionally, applicants must be able to lift up to 50 pounds and be able to stand for long periods of time. A valid driver’s license and a clean driving record are also required.

FedEx Ground Operations Coordinator Skills

FedEx Ground Operations Coordinator employees need the following skills in order to be successful:

Project Tracking: A ground operations coordinator oversees the daily operations of a team of drivers and support staff. They use project-tracking software to monitor the progress of shipments and ensure that all shipments are delivered on time. This involves monitoring the status of shipments, updating the status of shipments and assigning new shipments to drivers.

Multi-Tasking: Operations coordinators often have several responsibilities, including overseeing the operations of a team of drivers and ensuring the company’s vehicles and facilities are in good condition. Because of this, it’s important to have the ability to multi-task and manage several tasks at once.

Organization: Organization is a crucial skill for a operations coordinator, as it allows you to complete all of your tasks on time. As a operations coordinator, you may be responsible for managing multiple teams and ensuring that each team has the resources they need to complete their tasks. Organization also allows you to keep track of employee information, such as contact information and employee files.

Analytical Thinking: Analytical thinking is the ability to solve problems and make decisions based on the information you have. As a ground operations coordinator, you may be responsible for planning routes for drivers, monitoring driver performance and evaluating the success of your operations. Having strong analytical thinking skills can help you make informed decisions and improve your operations.

Communication Skills: Communication skills are essential in a leadership role, as they allow you to convey ideas and information to your team. As a ground operations coordinator, you may be responsible for training new employees, leading meetings and communicating with other departments.

FedEx Ground Operations Coordinator Work Environment

FedEx Ground Operations Coordinators work in a fast-paced environment, often with tight deadlines. They are responsible for ensuring that packages are delivered on time and in good condition. They must be able to work independently and as part of a team. They must be able to handle multiple tasks simultaneously and be able to think quickly and make decisions in a timely manner. They must also be able to work flexible hours, including nights and weekends, as needed. They must be able to lift and move packages of up to 70 pounds. They must also be able to stand for long periods of time and be able to work in a variety of weather conditions.

FedEx Ground Operations Coordinator Trends

Here are three trends influencing how FedEx Ground Operations Coordinator employees work.

Automation and robotics

Automation and robotics are becoming increasingly important in the logistics industry, as companies look to streamline their operations. FedEx Ground Operations Coordinators must be aware of these emerging technologies and how they can be used to improve efficiency and reduce costs. Automated sorting systems, robotic arms, and drones are all being used to speed up delivery times and increase accuracy.

Robotics also have a role to play in warehouse management, with robots able to pick items from shelves and move them around warehouses quickly and accurately. This technology is helping to reduce labor costs and improve safety for workers. As automation and robotics become more commonplace, it’s essential that FedEx Ground Operations Coordinators understand how to use this technology to maximize efficiency and minimize costs.

Drones replacing humans

FedEx Ground Operations Coordinators are responsible for managing the day-to-day operations of a FedEx ground facility. With the rise of drone technology, these coordinators must be prepared to manage and oversee the use of drones in their facilities.

Drones can help reduce costs by eliminating the need for human labor, as well as increase efficiency by providing real-time data on package delivery times and locations. As such, it is important for FedEx Ground Operations Coordinators to understand how to integrate drones into their daily operations and ensure that they are being used safely and effectively.

Digital literacy

Digital literacy is becoming increasingly important for FedEx Ground Operations Coordinators. As the role of technology in logistics continues to grow, coordinators must be able to use digital tools and platforms to manage their operations. This includes being able to navigate online systems, understand data analytics, and utilize automation technologies.

Digital literacy also involves understanding how to communicate effectively with customers through digital channels. Coordinators need to be able to respond quickly and accurately to customer inquiries via email, chat, or social media. They should also have a good grasp on how to leverage digital marketing strategies to promote services and products.

Advancement Prospects

Advancement for FedEx Ground Operations Coordinators usually comes in the form of promotions to higher-level positions within the company. As they gain experience, they may be promoted to positions such as Operations Manager, Regional Manager, or even Vice President of Operations. These positions involve more responsibility and higher salaries. In addition, FedEx Ground Operations Coordinators may also choose to pursue other opportunities within the company, such as working in customer service, sales, or marketing.

Interview Questions

Here are five common FedEx Ground Operations Coordinator interview questions and answers.

1. FedEx Ground is a fast-paced environment. Are you comfortable working in a hectic setting?

This question is an opportunity to show your ability to work in a fast-paced environment. Employers ask this question because they want to make sure you can handle the pace of their operations center. In your answer, explain that you are comfortable working in a busy setting and have experience doing so.

Example: “I am very comfortable working in a hectic setting. I’ve worked in my current position for five years now, and during that time, we’ve had many high-volume days. I’m used to being on my feet all day and making quick decisions. I also know how important it is to stay calm under pressure. When things get busy, I try to focus on one task at a time and not worry about what’s going to happen next.”

2. Describe a situation where you were assigned to a project but didn’t feel like you had the right skills or expertise to complete it successfully. What did you do?

This question is designed to assess your problem-solving skills and ability to ask for help. When answering this question, it can be helpful to mention a time when you asked for help from someone else or researched the necessary information to complete the project successfully.

Example: “When I first started working at FedEx Ground, I was assigned to work on a project that involved creating a new shipping route map. While I am very good with computers and technology, mapping software was something I had never used before. So, I contacted my supervisor and explained the situation. He helped me learn how to use the mapping software so I could complete the project.”

3. What did you learn from that experience?

This question can help the interviewer get to know you better and understand how your past experiences have helped you grow as a person. When answering this question, it can be helpful to focus on one or two specific things that you learned from the experience and how those lessons have helped you in your career.

Example: “In my last position, I was responsible for coordinating all of our shipments. One day, I had an urgent shipment that needed to go out immediately. I didn’t realize until later that I hadn’t assigned anyone to drive the truck that day. Luckily, another driver was able to cover for me, but I realized that I should always double-check who is scheduled to work before sending out any shipments.”

4. When have you taken initiative at work?

FedEx Ground is a large company that requires its employees to work as part of a team. However, the interviewer may want to know if you have ever taken initiative at work and how it benefited your team or organization. Use examples from previous jobs where you took initiative on a project or task and successfully completed it.

Example: “At my last job, I was working with a group of other drivers who were all tasked with delivering packages to different locations in our city. One day, I noticed that many of us had deliveries in the same area. I spoke with my supervisor about this and we decided to combine some of those deliveries into one trip so that we could save time and fuel costs for the company.”

5. Do you enjoy working in a team environment?

FedEx Ground is a team-oriented company, so it’s important that you enjoy working with others. Employers ask this question to make sure you’re comfortable collaborating and communicating with your coworkers. In your answer, explain why teamwork is beneficial in the workplace. Share an example of a time when you worked well as part of a team.

Example: “I love working in a team environment because I find it much more efficient than working alone. When I was working at my previous job, we had a lot of projects due within a short period of time. My team and I decided to work together on all of our assignments. We split up the workload evenly and met regularly to discuss our progress. By doing this, we were able to get everything done on time.”


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