25 Field Application Engineer Interview Questions and Answers

Field application engineers (FAEs) are the technical liaisons between the sales and engineering teams of a technology company. They work with customers to identify their needs and design custom solutions. FAEs also work with the sales team to develop and win new business.

The job of a field application engineer is to understand the customer’s needs and then come up with a custom solution. This may involve working with the customer to identify the need, designing a solution, working with the engineering team to build the prototype, and then working with the sales team to close the deal.

If you are looking for a job as a field application engineer, you will likely be asked interview questions about your experience working with customers and designing custom solutions. You will also be asked questions about your experience with the engineering team and the sales team.

To help you prepare for your interview, we have put together a list of common field application engineer interview questions and answers.

1. Are you comfortable working on your feet for long periods of time?

Field application engineers often spend their days on construction sites, which can be physically demanding. Employers ask this question to make sure you’re prepared for the physical demands of the job. In your answer, let the interviewer know that you are willing to work hard in order to get the job done. Explain that you have no problem working long hours and getting your hands dirty if necessary.

Example: “Yes, I am comfortable working on my feet for long periods of time. I have been a Field Application Engineer for the past five years and during that time I have had to work in many different environments, often standing for extended periods of time. I understand the importance of being able to move around quickly and efficiently while troubleshooting customer issues or demonstrating product features. I also make sure to take regular breaks throughout the day to ensure I remain alert and focused.”

2. What are some of the technical certifications or training you have that make you a good field application engineer?

Employers may ask this question to learn more about your technical background and how it can benefit their company. When you answer, try to list any certifications or training that relates to the job description. This shows the employer that you have experience in the field and are qualified for the position.

Example: “I have a strong background in engineering and technology, which makes me an ideal candidate for the position of Field Application Engineer. I have completed several technical certifications that demonstrate my knowledge and experience in this field. For example, I am certified as a Certified LabVIEW Associate Developer (CLAD) from National Instruments, which demonstrates my proficiency in programming with the LabVIEW software suite. In addition, I am also certified as a Certified Measurement & Automation Professional (CMAP) from NI, which shows my expertise in developing automated test systems.

Furthermore, I have extensive training in troubleshooting and debugging hardware and software issues. I have been trained to use various tools such as oscilloscopes, logic analyzers, and spectrum analyzers to diagnose problems. I also have experience working with embedded systems, which is essential for any field application engineer. Finally, I have taken courses on system design and development, which has given me the skills needed to develop custom solutions for customers.”

3. How would you go about troubleshooting a problem with a piece of equipment or software that’s currently in use by a client?

Field application engineers must be able to troubleshoot problems with equipment or software that’s already in use by a client. This question helps the interviewer assess your problem-solving skills and ability to work under pressure. In your answer, explain how you would gather information about the issue, identify possible solutions and implement them.

Example: “When troubleshooting a problem with equipment or software currently in use by a client, I would first take the time to understand their environment and needs. This includes understanding what the system is being used for, who is using it, how long it has been in operation, and any other relevant details. Once I have this information, I can begin to investigate the issue.

I would start by asking questions about the issue and gathering as much data as possible from the client. This could include screenshots, log files, error messages, etc. With this information, I can then analyze the data to identify the root cause of the issue. From there, I can develop a plan of action to resolve the issue.

Once I have identified the solution, I will work with the client to ensure that they are comfortable with the proposed resolution. Then, I will implement the solution and monitor its progress to make sure it works properly. Finally, I will document my findings and provide feedback to the client on how to prevent similar issues in the future.”

4. What is your process for documenting your work and reporting back to your employer?

Field application engineers often work independently, so employers ask this question to make sure you have the organizational skills necessary for the job. In your answer, explain how you keep track of your projects and deliverables. Share a specific example if possible.

Example: “My process for documenting my work and reporting back to my employer is thorough and organized. I always make sure that all of the information I collect is documented in an easily accessible format, such as a spreadsheet or database. This allows me to quickly reference any data points or findings when needed. In addition, I also create detailed reports that summarize my findings and provide recommendations based on my analysis. Finally, I ensure that I communicate my progress regularly with my employer so they are aware of any changes or updates that may have occurred during my work. By following this process, I am able to keep my employer informed while ensuring that all of my work is properly documented.”

5. Provide an example of a time when you had to make a decision about which equipment or software to recommend to a client. What factors did you consider?

This question can help the interviewer understand how you make decisions and what factors you consider when making recommendations. Use your answer to highlight your critical thinking skills, problem-solving abilities and ability to communicate with clients about technical equipment or software options.

Example: “Recently, I had to make a decision about which equipment or software to recommend to a client. To do this, I first considered the needs of the client and their budget. I then researched different options that would meet both criteria. After researching, I compared features, benefits, and cost for each option. Finally, I weighed the pros and cons of each option and made a recommendation based on what was best for the client.

I believe my experience as a Field Application Engineer has prepared me for making decisions like these. My technical knowledge combined with my ability to understand customer requirements makes me an ideal candidate for this position.”

6. If a client has a problem with the equipment or software you recommended, how will you handle it?

Field application engineers often work with clients to ensure they’re satisfied with the equipment or software they purchase. An interviewer may ask this question to learn more about your customer service skills and how you would handle a challenging situation. In your answer, try to show that you value client satisfaction and enjoy solving problems.

Example: “If a client has an issue with the equipment or software I recommended, my first priority would be to listen carefully and understand their problem. I believe it is important to take the time to fully comprehend the situation so that I can address it in the most effective way possible. Once I have a clear understanding of the issue, I will work diligently to identify the root cause and develop a plan of action for resolving it. This may involve troubleshooting the hardware/software, providing additional training, or recommending alternative solutions. My goal is always to provide the best customer service experience by finding a solution that meets the needs of the client.”

7. What would you do if you were onsite with a client and you realized that you and your team members had different ideas about how to proceed?

This question can help interviewers understand how you handle conflict and collaborate with others. Your answer should show that you are willing to compromise, communicate effectively and respect the opinions of your team members.

Example: “If I were onsite with a client and realized that my team members had different ideas about how to proceed, the first thing I would do is listen carefully to each of their perspectives. I believe it’s important to understand everyone’s point of view before making any decisions. After listening to all points of view, I would then work to identify common ground between them. This could be done by looking for areas where there is agreement or overlap in the proposed solutions.

Once this is established, I would take the lead in facilitating a discussion among the team members to explore possible solutions. I would encourage collaboration and creative thinking while keeping the focus on the goal at hand. My aim would be to reach an agreement that takes into account the needs of both the customer and our team. Finally, I would ensure that the agreed-upon solution is clearly communicated to all parties involved.”

8. How well do you perform under pressure? Can you give an example of a time when you had a tight deadline to meet?

Field application engineers often have tight deadlines to meet. Employers ask this question to make sure you can handle the pressure of working on a project with a deadline. In your answer, share an example of how you handled a tight deadline in the past and what steps you took to meet it.

Example: “I am very comfortable working under pressure. I have a natural ability to stay focused and organized, even when the stakes are high. For example, last year I was tasked with developing a new product launch strategy in only two weeks. Despite the tight timeline, I was able to develop an effective plan that met all of our goals. I worked closely with my team to ensure that each task was completed on time and within budget. We ended up launching the product successfully ahead of schedule. This experience taught me the importance of staying organized and prioritizing tasks in order to meet deadlines.”

9. Do you have experience working with a team? How would you go about integrating with a new team and ensuring effective communication?

Field application engineers often work with a team of other professionals, such as software developers and quality assurance specialists. Employers ask this question to make sure you have experience working in teams and can adapt to new situations. In your answer, explain how you would approach integrating into a new team. Explain that you are willing to learn the company’s communication protocols and integrate them into your own methods.

Example: “Yes, I have extensive experience working with teams. My current role as a Field Application Engineer has required me to collaborate and work closely with both technical and non-technical personnel on a daily basis.

When it comes to integrating into a new team, the first step is always communication. I believe that effective communication is key for any successful team collaboration. I would start by introducing myself to the team and getting to know each individual’s roles and responsibilities. This will help me better understand how everyone works together and what their strengths are. From there, I would establish clear lines of communication and ensure that all members of the team are aware of expectations and deadlines. Finally, I would make sure to stay organized and keep track of tasks and progress so that everyone is on the same page.”

10. When would you recommend using software instead of hardware?

This question can help interviewers understand your knowledge of the differences between hardware and software. Use examples from your experience to explain how you make this decision, and highlight your ability to analyze different factors that affect your choice.

Example: “When it comes to recommending software over hardware, I believe that the decision should be based on a few key factors. First and foremost, the cost-effectiveness of the solution needs to be taken into account. If the software is more cost-effective than the hardware, then it makes sense to go with the software option.

In addition, the complexity of the task at hand should also be considered when making this decision. If the task requires complex calculations or data processing, then software may be the better choice as it can handle these tasks much faster and more efficiently than hardware. Finally, scalability should also be taken into consideration. Software solutions are often easier to scale up or down depending on the needs of the project.”

11. We want to expand our reach into the education sector. How would you go about learning about the needs of educators and adapting our products accordingly?

Field application engineers often work with a variety of clients, including those in the education sector. This question helps hiring managers understand how you would adapt to new industries and learn about their unique needs. Use your answer to highlight your research skills and willingness to take on new challenges.

Example: “I understand the importance of expanding our reach into the education sector, and I am confident that my experience as a Field Application Engineer makes me an ideal candidate for this role.

My approach to learning about the needs of educators would be to start by conducting market research. This could include surveys, interviews with current customers in the education sector, or focus groups. Through this research, I can gain insights into what educators need from our products and how we can best meet those needs.

Once I have gathered the necessary information, I will use it to develop strategies for adapting our products accordingly. This could involve making changes to existing products, creating new ones, or developing marketing campaigns tailored specifically to the education sector. Finally, I will work closely with other departments to ensure that any product changes are implemented correctly and that our marketing efforts are successful.”

12. Describe your process for learning new software or equipment.

Field application engineers often need to learn new software or equipment. Employers ask this question to make sure you have the ability to do so quickly and efficiently. In your answer, explain how you would go about learning a new piece of technology. Explain that you are willing to put in the time and effort needed to become proficient with it.

Example: “My process for learning new software or equipment begins with researching the product and familiarizing myself with its features. I like to read through any available documentation, watch tutorials, and ask questions of colleagues who have already used it. Once I understand how the product works, I’ll start experimenting with it in a test environment. This allows me to get comfortable with the user interface and explore different use cases. Finally, I’ll reach out to customers to gain feedback on their experience using the product.”

13. What makes you the best candidate for this field application engineer position?

This question is your opportunity to show the interviewer that you are qualified for this role. Use examples from your experience and education to highlight your skills, knowledge and abilities.

Example: “I believe I am the best candidate for this field application engineer position because of my extensive experience in the industry. I have been working as a Field Application Engineer for over five years, and during that time I have gained an in-depth understanding of the technology and processes involved in successful engineering projects.

In addition to my technical expertise, I also bring strong communication skills to the table. I understand how important it is to be able to effectively communicate with customers and other stakeholders throughout the project lifecycle. My ability to collaborate with others has enabled me to successfully complete complex projects on time and within budget.

Lastly, I am highly organized and detail-oriented. I take pride in ensuring all aspects of a project are completed accurately and efficiently. I am confident that I can provide the highest level of service and support to your organization.”

14. Which industries do you have the most experience in?

This question can help the interviewer understand your experience level and how it may relate to their company. Use this opportunity to highlight any relevant skills you have that could benefit them, such as teamwork or communication.

Example: “I have a wide range of experience in different industries. My most recent role was as a Field Application Engineer for an industrial automation company, where I provided technical support to customers and developed custom solutions for their needs. Prior to that, I worked as a Field Application Engineer for a medical device manufacturer, designing and testing new products for the healthcare industry. Before that, I held various positions in the automotive industry, including developing embedded systems for vehicle control systems.”

15. What do you think is the most important skill for a field application engineer to have?

This question can help the interviewer get to know you as a professional and understand what skills you value most. Your answer can also tell them about your personal values, so it’s important to think carefully before answering.

Example: “I believe the most important skill for a field application engineer to have is excellent problem-solving abilities. As a field application engineer, I would be responsible for troubleshooting and resolving technical issues in the field. This requires an understanding of customer needs, as well as the ability to think critically and develop creative solutions.

In addition, having strong communication skills is essential for this role. A successful field application engineer must be able to effectively communicate with customers and colleagues to ensure that problems are solved quickly and efficiently. Being able to explain complex concepts in simple terms is also key, as it helps build trust between the engineer and the customer.”

16. How often do you update your technical knowledge?

Field application engineers must stay up to date on the latest technology and software. Employers ask this question to make sure you have a passion for learning new things. In your answer, share two or three ways that you keep yourself informed about industry news and advancements in technology.

Example: “I am constantly updating my technical knowledge. I read industry publications, attend webinars and seminars, and stay up to date on the latest technology trends. I also take advantage of any opportunities to learn from colleagues or mentors in the field. In addition, I regularly participate in online forums and discussion groups related to my area of expertise. This helps me stay informed about new developments and best practices in the industry. Finally, I make sure to keep an open mind when it comes to learning new technologies, as this is essential for staying ahead of the curve.”

17. There is a lot of competition in this field. How do you set yourself apart from other field application engineers?

This question is an opportunity to show the interviewer that you have unique skills and talents that make you a valuable asset to their company. When answering this question, it can be helpful to list your most important qualifications or discuss how you use your education and experience to help others.

Example: “I believe that my experience and skill set make me an ideal candidate for this position. I have been a Field Application Engineer for the past five years, working in both large corporate settings as well as small startups. During this time, I have developed a deep understanding of customer needs and how to best meet them with technical solutions.

In addition to my technical expertise, I am also highly organized and detail-oriented. This allows me to quickly identify any potential issues or problems and take steps to address them before they become major issues. My ability to stay on top of tasks and ensure that everything is running smoothly makes me a valuable asset to any organization.”

18. What have been some of the most challenging field application engineering projects you have worked on?

This question can help the interviewer gain insight into your problem-solving skills and ability to overcome challenges. Your answer should highlight your critical thinking, communication and teamwork skills.

Example: “I have worked on a variety of challenging field application engineering projects throughout my career. One of the most difficult was when I had to develop an automated system for a manufacturing plant. The project required me to analyze the existing processes and identify areas where automation could be used to improve efficiency. I then had to design, build, and test the new system before it went live. This process involved working closely with the customer to ensure their needs were met while also ensuring that the system operated as expected. It was a complex project but ultimately successful due to my attention to detail and ability to troubleshoot any issues that arose.

Another challenging project I worked on was developing a custom software solution for a client. This involved understanding the customer’s specific requirements and creating a tailored solution that would meet those needs. I had to work closely with the customer to ensure that the software was designed correctly and functioned as intended. This project was particularly challenging because of its complexity and the need to integrate multiple components into one cohesive system. However, through careful planning and execution, I was able to deliver a successful product.”

19. Describe a time when you had to work with limited resources and still achieved success.

Field application engineers often work with limited resources, such as time and budget. Employers ask this question to learn more about your ability to overcome challenges in the workplace. In your answer, explain a situation where you had to work with limited resources and how you overcame those limitations.

Example: “I recently had to work on a project with limited resources and still achieved success. The project was to develop a new product for our company that would be used by customers in the field.

The resources I had available were limited, as there was no budget allocated for the project and I only had access to basic tools and materials. Despite these constraints, I was able to use my knowledge of engineering principles and creative problem-solving skills to design a prototype that met all the customer requirements.

To ensure the product worked correctly, I conducted extensive testing and made necessary modifications until it was ready for launch. In the end, the product was released successfully and received positive feedback from customers. This experience taught me how to make the most out of limited resources and achieve success despite challenging circumstances.”

20. How would you go about establishing relationships with clients in different parts of the country or world?

Field application engineers often travel to meet with clients and establish relationships. Employers ask this question to make sure you have experience doing so in the past. Use your answer to explain how you would go about establishing these relationships. Explain that you would use communication tools like video conferencing, phone calls or email to stay in touch with clients.

Example: “I understand the importance of establishing relationships with clients in different parts of the country or world. To do this, I would first research the company and its products to gain a better understanding of their needs and goals. Then, I would reach out to potential customers through email, phone calls, or video conferencing to introduce myself and my services. Finally, I would use social media platforms such as LinkedIn to connect with potential contacts and build relationships.

I believe that building strong relationships is key to success. I am confident that my interpersonal skills, technical knowledge, and ability to communicate effectively will help me establish successful relationships with clients located all over the world.”

21. Explain how you would handle customer complaints about products or services.

Field application engineers often interact with customers, so employers ask this question to make sure you have the interpersonal skills necessary for the job. Use your answer to show that you can be empathetic and helpful when interacting with clients.

Example: “When it comes to customer complaints, I believe that the best approach is to listen carefully and respond quickly. I understand how important it is for customers to feel heard and respected when they are expressing their dissatisfaction with a product or service. Therefore, I would take the time to really listen to what the customer has to say and try to identify the root cause of the issue. Once I have identified the problem, I would work diligently to find a solution that meets both the customer’s needs and the company’s goals.

I also believe in being proactive when it comes to customer complaints. I would strive to stay ahead of potential issues by regularly monitoring customer feedback and responding promptly to any concerns that arise. This could involve providing additional training to staff members or implementing new processes to ensure that all customer inquiries are addressed in a timely manner. Finally, I would make sure to follow up with customers after resolving their issues to ensure that they are satisfied with the outcome.”

22. Are you comfortable working independently, or do you prefer team-based tasks?

Field application engineers often work independently, but they also collaborate with other professionals. Employers ask this question to make sure you’re comfortable working alone and that you can communicate effectively with your team members. In your answer, explain how you plan to manage your time and interact with others in the workplace.

Example: “I am comfortable working independently and I also enjoy team-based tasks. Working independently allows me to focus on a task and use my problem solving skills to come up with creative solutions. At the same time, I recognize that collaboration is often necessary for success in any job. Team-based tasks can be beneficial because it allows for different perspectives and ideas to be brought together which can lead to more innovative solutions. I have experience working both independently and as part of a team, so I am confident that I will be able to contribute effectively in either situation.”

23. What strategies do you employ to ensure accuracy and quality when dealing with complex technical problems?

Field application engineers must be able to solve complex problems in the field. Employers ask this question to learn more about your problem-solving skills and how you apply them to ensure accuracy and quality when working with clients. In your answer, explain what steps you take to ensure that you are solving a client’s issue correctly.

Example: “When dealing with complex technical problems, I employ a few strategies to ensure accuracy and quality. First, I take the time to thoroughly understand the problem at hand by breaking it down into its component parts. This helps me identify potential solutions that are tailored to the specific issue. Second, I research best practices in the field and consult with experts when necessary to gain additional insight. Finally, I test my proposed solutions before implementing them to make sure they will work as intended. By employing these strategies, I am able to provide reliable solutions that meet or exceed expectations.”

24. How do you stay up-to-date on new developments in your industry?

Field application engineers need to stay up-to-date on new developments in their industry. Employers ask this question to make sure you have the ability to do so and that you are passionate about your work. In your answer, share two or three ways you plan to keep yourself informed of changes in your field.

Example: “Staying up-to-date on new developments in my industry is an important part of being a successful Field Application Engineer. I make sure to keep abreast of the latest trends and technologies by reading trade publications, attending conferences, and networking with other professionals in my field. I also take advantage of online resources such as webinars and podcasts that provide valuable insights into the industry. Finally, I am always open to learning from colleagues and mentors who have more experience than me. By taking these steps, I stay informed about the newest advancements in my profession and can apply them to my work.”

25. Do you have any experience with training customers on our products or services?

Field application engineers often work with customers to help them understand how their products or services can be used. Employers ask this question to make sure you have experience working with clients and teaching them about a product’s features. Use your answer to explain that you enjoy helping others learn about new technology. Explain that you are willing to take the time to train customers on any of our company’s products or services.

Example: “Yes, I have extensive experience with training customers on products and services. In my current role as a Field Application Engineer, I am responsible for providing technical support to our clients. This includes helping them understand the features of our products and how they can best utilize them in their operations. As part of this, I provide hands-on product demonstrations and customized training sessions to ensure that customers are comfortable using our products. I also work closely with our sales team to ensure that customers have all the information they need to make an informed decision about purchasing our products. My experience has taught me how to effectively communicate complex concepts to customers in a way that is easy to understand. I am confident that I can bring this same level of expertise to your organization.”