Interview

20 Fifth Third Bank Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Fifth Third Bank.

Fifth Third Bank is one of the largest banks in the United States, with over 1,300 locations across the country. If you’re interviewing for a job at Fifth Third Bank, you can expect to be asked some specific questions about the company and its history.

In this guide, we’ll give you some tips on how to answer Fifth Third Bank interview questions. We’ll also provide sample questions and answers so you can see what to expect.

Fifth Third Bank Interview Process

The interview process at Fifth Third Bank is relatively straightforward. After submitting an application, candidates will typically be contacted within a week or two to schedule an initial phone screen. This phone screen will last about 30 minutes and will mostly consist of behavioral questions.

If the candidate passes the phone screen, they will be invited to come in for an in-person interview. The in-person interview will last about an hour and will consist of both behavioral and technical questions. Candidates should expect to answer questions about their experience working with customers, handling difficult situations, and their knowledge of banking products and services.

Overall, the interview process at Fifth Third Bank is not overly difficult. However, candidates who are not prepared may have difficulty answering some of the more technical questions.

1. What is the best part about working in a team environment?

This question is a great way to learn more about your potential colleagues and how they work together. It can also help you decide if the company culture is one that fits with your own values. When answering this question, it’s important to be honest and highlight what you enjoy most about working in a team environment.

Example: “The best part of working in a team environment is being able to collaborate with others on projects. I find that when we all put our heads together, we’re able to come up with some really creative solutions. In my last role, I was tasked with creating an ad campaign for a new product. My team and I were able to create a marketing plan that exceeded expectations.”

2. How would you handle a situation with an angry customer?

This question can help the interviewer determine how you handle conflict and whether you have experience with customer service. Use examples from your previous job to show that you know how to resolve a situation quickly and professionally.

Example: “In my last position, I had a customer who was upset because they didn’t receive their money on time. They were very angry when they called in, but I remained calm and listened to them. After hearing their concerns, I apologized for the inconvenience and explained why it happened. The customer accepted my apology and agreed that it wasn’t my fault. We scheduled a new delivery date and ended the call amicably.”

3. Describe your experience using MS Office and other computer programs.

The interviewer may ask this question to learn about your computer skills and how comfortable you are using MS Office programs, such as Word, Excel and PowerPoint. You can answer by describing the level of experience you have with these programs and any other computer programs you’ve used in previous positions.

Example: “I am very familiar with MS Office programs, including Word, Excel and PowerPoint. I use these programs daily at my current position where we collaborate on projects using shared documents. In addition to MS Office, I also have some experience using Google Docs for collaborating on projects with team members.”

4. If a customer was unsatisfied with the service at one of our branches, what would you do to resolve the issue?

Fifth Third Bank wants to ensure that their employees are committed to providing excellent customer service. This question helps the interviewer determine how you would handle a challenging situation and if you have any experience doing so in the past. In your answer, describe what steps you would take to resolve the issue and keep the customer happy.

Example: “If I encountered a dissatisfied customer at work, I would first apologize for the inconvenience and find out exactly what happened. If they were unhappy with the product or service they received, I would offer them an alternative solution or refund. If it was simply a matter of miscommunication, I would make sure to explain the process more thoroughly to avoid future misunderstandings.”

5. Can you tell me about a time where you had to manage competing priorities?

This question can help the interviewer understand how you prioritize your work and manage competing deadlines. Use examples from previous roles to highlight your ability to multitask, meet deadlines and balance multiple projects at once.

Example: “In my last role as a customer service representative, I had to handle several different tasks at once while also meeting with customers in person or over the phone. One day, I was helping a customer who needed assistance transferring funds between accounts. While on the phone with them, I received an email about a new account that opened up. I quickly transferred the call to another employee so I could check the account information and respond to the email.”

6. Do you have any experience handling large sums of money or operating cash registers?

This question is a way for the interviewer to assess your experience with handling cash and other financial transactions. If you have previous experience, share it in detail. If not, explain that you are comfortable learning how to handle large sums of money or operate a cash register.

Example: “I’ve never worked as a teller before, but I am familiar with basic operations like counting change and accepting payments. In my last job, I was responsible for depositing checks into our account and reconciling them at the end of each month. I also had to count all of the bills we received from customers and record them in our system.”

7. What does excellent customer service mean to you?

Fifth Third Bank is a customer-focused company, so it’s likely that they will ask this question to make sure you understand what excellent service looks like. This is your chance to show them how you would provide quality customer service if you were hired.

Example: “Excellent customer service means making the client feel valued and respected at all times. It also means going above and beyond for them when needed. I believe in treating customers as I would want to be treated, which is with respect and kindness. If I was ever in need of assistance, I hope someone would treat me the same way.”

8. Are you comfortable working directly with customers on financial matters?

This question is an opportunity to show the interviewer that you are willing to take on challenging tasks and responsibilities. Use your answer to highlight your customer service skills, ability to communicate clearly and willingness to learn more about financial products and services.

Example: “I have a lot of experience working with customers in my previous role as a bank teller. I am comfortable answering questions about account balances, processing transactions and helping people set up new accounts or change their existing ones. In fact, I enjoy being able to help customers find solutions to their financial problems and challenges. I think it’s important for banks to offer face-to-face support to their customers because it helps build trust and loyalty.”

9. Why do you want to work for Fifth Third Bank?

This question is a great way for the interviewer to learn more about your interest in working at Fifth Third Bank. They want to know that you are passionate about their company and what it offers its employees. When answering this question, make sure to highlight some of the aspects of the job listing that appeal to you. This will help show the interviewer that you have similar interests and values as the company.

Example: “Fifth Third Bank has an amazing reputation within the community. I’ve always wanted to work for a company that makes people’s lives better. Your commitment to helping others through financial services really resonates with me. I also love how innovative Fifth Third Bank is. You’re constantly finding new ways to improve customer service and efficiency. That speaks to my desire to be part of a forward-thinking team.”

10. Tell us how you handled a difficult client in the past.

This question can help the interviewer determine how you handle conflict and whether you have experience working with clients who are unhappy. Use examples from your previous work to show that you’re able to solve problems and keep customers happy.

Example: “In my last position, I had a client who was upset about their overdraft fees. They were very angry and wanted me to waive all of their fees. I explained our policy on overdraft fees and told them we would be willing to reduce their fee by 50%. The client was still unhappy but agreed to pay the reduced amount. This helped both the customer and the bank.”

11. Have you ever had to deal with an upset co-worker?

This question can help the interviewer determine how you handle conflict and whether you have experience resolving it. Use examples from your past to show that you’re a problem solver who’s willing to work with others to find solutions.

Example: “In my last role, I had a coworker who was always late for our daily meetings. This made it difficult for us to discuss important information because he would often miss parts of the meeting. After talking with him about his tardiness, we decided on a solution where he would send me an email after each meeting with any notes or action items so I could keep track of what happened during the day. This helped both of us stay organized while also allowing him to be present at our meetings.”

12. When were you last faced with having to make a tough decision?

This question can help the interviewer get a better idea of how you make decisions and what your thought process is. It can also show them how you handle making tough choices, which can be important in customer service roles. When answering this question, it can be helpful to give an example that shows you are willing to do what’s best for customers even if it means going against company policy or procedures.

Example: “In my last role as a teller at a local bank, I had a customer come into the branch who was looking for a loan. The customer had excellent credit but wanted a large sum of money, so we would have needed to run several background checks before approving their application. However, they were only able to wait until later in the day to fill out all the paperwork, so I decided to approve the loan without running the background checks.”

13. Describe a conflict that you had to mediate between two parties.

This question is a great way to assess your problem-solving skills and ability to work with others. When answering this question, it can be helpful to describe the steps you took to resolve the conflict.

Example: “At my previous job, I had two coworkers who were constantly arguing about how to do their jobs. One of them was very detail oriented, while the other one preferred to take more shortcuts. This led to many disagreements between them that disrupted our workflow. I decided to have a meeting with both employees to discuss the issue. They both agreed to try to compromise by finding a balance between being efficient and following procedures.”

14. Which personal attributes do you think are most important when dealing with customers?

This question is a great way to determine how much experience you have with customer service. It also helps the interviewer understand what kind of person you are and whether or not you would fit in well at Fifth Third Bank. When answering this question, it can be helpful to mention two or three personal attributes that you feel are important when dealing with customers.

Example: “I think empathy and patience are two very important personal attributes when working with customers. I always try my best to put myself in other people’s shoes and imagine how they might be feeling. This helps me treat them with respect and kindness no matter what their situation may be. Patience is also an important attribute because sometimes there are situations where I cannot give someone exactly what they want right away. By being patient, I am able to help them find a solution while still maintaining a positive relationship.”

15. We expect all employees to be able to lift up to 25 pounds. Is this something you could do?

This question is asked to determine if you are physically capable of performing the job duties. It’s important that you answer honestly and clearly state your physical capabilities. If you have any limitations, be sure to mention them in your response.

Example: “I am able to lift up to 25 pounds without issue. I’ve worked as a teller for five years now, so I’m used to lifting cash and checks regularly. I also do some weight training at home, which helps me stay fit and ready for work.”

16. We sometimes host events for our clients outside of the bank. Would you feel comfortable doing some public speaking at these events?

The interviewer may ask this question to see if you are comfortable speaking in front of a large group. They want to make sure that you can represent the bank well and be an effective communicator. In your answer, try to show that you have public speaking experience and that you enjoy it.

Example: “I’ve done some public speaking at my previous job, where I gave presentations about our products to clients. I find public speaking to be quite enjoyable because I get to share information with others and help them learn more about what we do here. I think I would feel confident doing so again.”

17. How well do you work under pressure?

Working in a customer service role can sometimes involve stressful situations. Employers ask this question to make sure you have the ability to work under pressure and remain calm when customers are upset or angry. In your answer, explain that you enjoy working under pressure because it helps you perform at your best. Share an example of a time when you worked under pressure and succeeded.

Example: “I actually find that I perform better when I am under pressure. When there is a lot riding on my performance, I feel motivated to do well. For instance, last year I was working as a teller during a busy lunch rush. There were long lines of people waiting to get their transactions processed, but I remained calm and focused. I helped each person in line quickly and efficiently so that everyone got through the line before the end of the lunch hour.”

18. Describe a time when you dealt with an irate customer.

Interviewers ask this question to see how you handle stressful situations. They want to know that you can remain calm and professional when faced with a challenging customer. In your answer, explain what steps you took to resolve the situation.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I listened carefully to understand exactly what the problem was. Then, I explained why they couldn’t access their account at that time. I also offered to help them set up an appointment for later in the week so we could address the issue then. The customer agreed, and I helped them schedule an appointment for the following week.”

19. Do you have prior experience identifying sales opportunities?

This question can help the interviewer determine if you have experience with a similar role in your past. If you do, they may ask you to elaborate on how you did it and what results you achieved. If you don’t have prior experience, you can talk about how you would go about identifying sales opportunities for Fifth Third Bank.

Example: “In my previous position as a financial advisor, I was responsible for finding new clients by reaching out to people who were interested in our services. I used several methods to find potential customers, including cold calling, networking at events and advertising online. By doing this consistently, I was able to increase my client base by 20% within six months.”

20. How do you stay current with new banking regulations and policies?

The interviewer may ask this question to see if you are committed to keeping your knowledge of banking regulations up-to-date. This can be an important skill for a bank teller, as they must understand the policies and procedures that govern their work. In your answer, explain how you stay current with new information and provide examples of how it has helped you in your previous roles.

Example: “I have taken several online courses on banking regulations and policy updates. I find these courses very helpful because they allow me to learn at my own pace and review the material as many times as I need to fully understand it. I also use social media to follow news outlets and financial experts who share articles about changes in banking laws.”

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