What Does a Firestone Complete Auto Care Service Manager Do?

Firestone Complete Auto Care is a leading provider of automotive services and products, offering a wide range of services from oil changes to tire repair and replacement.

A Service Manager at Firestone Complete Auto Care is responsible for overseeing the day-to-day operations of the service center. This includes managing the staff, ensuring customer satisfaction, and ensuring that all services are performed correctly and efficiently. The Service Manager is also responsible for maintaining the highest standards of safety and cleanliness in the service center. Additionally, the Service Manager is responsible for ensuring that all services are completed in a timely manner and that customer expectations are met.

Firestone Complete Auto Care Service Manager Job Duties

A Firestone Complete Auto Care Service Manager typically has a wide range of responsibilities, which can include:

• Lead a team of service technicians to ensure customer satisfaction and quality workmanship
• Monitor the performance of all service personnel, providing feedback and coaching as needed
• Ensure that all safety protocols are followed in accordance with company policies and procedures
• Maintain an organized and clean shop environment, ensuring proper storage of tools and equipment
• Manage inventory levels for parts and supplies, ordering additional items when necessary
• Develop and implement strategies to increase sales and profitability
• Train new employees on job duties and safety protocols
• Handle customer inquiries and complaints in a professional manner
• Create detailed estimates for customers based on their vehicle needs
• Oversee the scheduling of appointments and manage workflow to maximize efficiency
• Track and report daily/weekly/monthly metrics related to service operations
• Work closely with other departments to ensure seamless coordination of services

Firestone Complete Auto Care Service Manager Salary

The salary for a Service Manager at Firestone Complete Auto Care is determined by several factors, including the manager’s experience, the size of the store, the location of the store, and the company’s overall budget. Additionally, the Service Manager’s performance and the amount of responsibility they are given can also affect their salary.

• Median Annual Salary: $95,484 ($45.91/hour)
• Top 10% Annual Salary: $122,850 ($59.06/hour)

Firestone Complete Auto Care Service Manager Job Requirements

The Service Manager position at Firestone Complete Auto Care requires a minimum of a high school diploma or equivalent. Previous experience in a service-related field is preferred, but not required. The ideal candidate should have a strong customer service background and be able to effectively manage a team of technicians. The Service Manager should also have a valid driver’s license and be able to pass a background check.

In addition to the educational and experience requirements, the Service Manager should have a working knowledge of automotive systems and be able to diagnose and repair vehicles. ASE certification is preferred, but not required. The Service Manager should also have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.

Firestone Complete Auto Care Service Manager Skills

Firestone Complete Auto Care Service Manager employees need the following skills in order to be successful:

Productivity Improvement: As a service manager, you can use productivity improvement skills to help your team complete their work more efficiently. For example, you can suggest changes to your team’s work schedule or processes that can help them complete tasks more quickly.

Team Building: Team building skills can help you develop a cohesive team of auto technicians. As a service manager, you can use team-building skills to help your team work together to meet company goals and customer expectations. For example, you can hold team-building activities like team-building games or activities that encourage your team to share personal stories with one another.

Employee Relations: Employee relations refers to the ability to foster a positive work environment and maintain good relationships with employees. As a service manager, you may be responsible for overseeing employee relations and maintaining a positive work environment. This can include ensuring employees are satisfied with their work environment, providing employees with opportunities for professional development and maintaining a positive relationship with employees.

Conflict Resolution: As a service manager, you may be responsible for resolving conflicts between employees and customers. You can use your conflict resolution skills to help you and your team members work through disagreements and find solutions that benefit everyone. You can also use your conflict resolution skills to help you and your customers find common ground and come to an agreement.

Budgeting & Financial Analysis: Budgeting and financial analysis skills allow you to understand the financial aspects of running a business. As a service manager, you may be responsible for managing the finances of your store. This can include managing the budget for your team, ensuring you have enough money to pay for repairs and maintaining a profit.

Firestone Complete Auto Care Service Manager Work Environment

Firestone Complete Auto Care Service Managers are responsible for overseeing the daily operations of a Firestone Complete Auto Care store. They must ensure that the store is running efficiently and that customer service is top-notch. Firestone Complete Auto Care Service Managers typically work a 40-hour week, but may be required to work additional hours to meet customer demands. They must be able to work in a fast-paced environment and handle multiple tasks at once. Firestone Complete Auto Care Service Managers must also be able to work with a variety of people, including customers, employees, and vendors. They must be able to handle stressful situations and remain calm under pressure.

Firestone Complete Auto Care Service Manager Trends

Here are three trends influencing how Firestone Complete Auto Care Service Manager employees work.

Digital Transformation

Digital transformation is a key trend in the automotive industry, and Firestone Complete Auto Care Service Managers are at the forefront of this shift. Digital transformation involves leveraging technology to improve customer experience, streamline operations, and increase efficiency.

Firestone Complete Auto Care Service Managers must be able to understand how digital tools can help them better serve customers and manage their business. This includes understanding how to use online scheduling systems, mobile apps, and other digital solutions to provide faster service and more accurate estimates. Additionally, they must be able to leverage data analytics to identify trends and opportunities for improvement.

Employee Empowerment

Employee empowerment is an emerging trend in the automotive service industry. Firestone Complete Auto Care Service Managers are now being tasked with creating a culture of trust and collaboration between employees, customers, and management. This shift towards employee empowerment allows for more autonomy and decision-making power among staff members, which can lead to improved customer satisfaction and increased efficiency.

Service Managers must also ensure that their teams have access to the necessary resources and training to be successful. By providing employees with the tools they need to succeed, Service Managers can create an environment where everyone feels valued and respected. Understanding this trend is important for the future of work as it will help Firestone Complete Auto Care Service Managers foster a positive workplace culture and maximize productivity.

Automation and AI

Automation and AI are becoming increasingly important for Firestone Complete Auto Care Service Managers. Automation can help streamline processes, reduce costs, and improve customer service. AI-powered chatbots can provide customers with quick answers to their questions, while automated scheduling systems can make it easier for managers to manage appointments and keep track of customer data.

AI-driven analytics can also be used to identify trends in customer behavior and preferences, allowing managers to better understand the needs of their customers and tailor services accordingly. By leveraging automation and AI, Firestone Complete Auto Care Service Managers can ensure that they are providing the best possible experience for their customers.

Advancement Prospects

Firestone Complete Auto Care Service Managers are responsible for overseeing the day-to-day operations of the service center. As they gain experience and demonstrate their ability to manage the service center, they may be promoted to higher-level positions such as Regional Manager or District Manager. These positions involve more responsibility and require a greater understanding of the business. With additional experience and training, Firestone Complete Auto Care Service Managers may also be promoted to positions such as General Manager or Vice President of Operations.

Interview Questions

Here are five common Firestone Complete Auto Care Service Manager interview questions and answers.

1. We want our service managers to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way to determine if the candidate would be able to work independently as a service manager. It’s important for managers to have some autonomy, so it’s helpful to know that they can handle this responsibility. When answering this question, you should explain why you feel you are capable of working independently and how your skills will help you succeed in this role.

Example: “I think I would make a good fit for an independent environment because I am very motivated and driven. I like having my own schedule and being able to set my own goals. I also enjoy taking on new challenges and learning new things, which makes me excited about the opportunity to become a service manager.”

2. Have you had to deal with difficult customers before? What was the situation and how did you handle it?

This question can help the interviewer understand how you handle conflict and whether or not you have experience with customer service. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “In my previous role as a service manager at an auto shop, I had a customer who was upset because we couldn’t repair their vehicle in time for them to make it to work on Monday morning. The customer started yelling at me and other employees, but I remained calm and explained that we were doing everything we could to get their car fixed by Friday so they wouldn’t miss any more work. This seemed to appease the customer, and they left without further incident.”

3. What do you think will be most challenging about this position?

This question can help the interviewer get a better idea of what you know about this role and how you plan to approach it. Your answer should include your thoughts on the position’s challenges, as well as how you would overcome them.

Example: “I think one of the biggest challenges will be managing the team while also performing some service work myself. I have experience working with teams in previous positions, so I understand that communication is key. I plan to hold weekly meetings where we discuss our goals for the week and any issues or concerns they may have.”

4. Give us an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can help the interviewer understand how you approach challenges and solve problems. Use your answer to highlight your critical thinking skills, problem-solving abilities and ability to make decisions under pressure.

Example: “When I was working as a service advisor at my previous job, one of our technicians had an accident with a customer’s car while it was in for repairs. The technician didn’t realize that the car was low on oil until after he started working on it. He tried to fix the issue by topping off the oil, but this only made things worse. When the customer came back to pick up their vehicle, they noticed something was wrong. They were understandably upset when we told them we would need to repair the vehicle again.”

5. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question can help the interviewer understand how you handle conflict and whether or not you are able to resolve it. When answering this question, try to focus on your ability to work with others and find solutions that benefit everyone involved.

Example: “In my last position as a service manager at a tire shop, I was working with a team of three other technicians who were all very experienced in their positions. One day, one of the technicians came to me asking for more hours because he needed more money. I told him that we would need to hire someone new if he wanted more hours, but he said he didn’t want to do that. Instead, I offered to give him some overtime shifts so he could make more money without hiring anyone else.”