20 Fleet Feet Interview Questions and Answers

When it comes to interviews, being prepared is key to success. And when you’re interviewing with a company like Fleet Feet, it’s important to be ready to answer questions about your knowledge of the company, its products, and the industry.

To help you prepare, we’ve compiled a list of sample questions and answers specific to interviewing with Fleet Feet. From questions about the company’s history to its plans for the future, these questions will help you show that you’re the right candidate for the job.

Fleet Feet Interview Process

The interview process at Fleet Feet is generally pretty quick and easy. Most candidates report having two interviews, one over the phone and one in person. The questions asked are mostly behavioral and focus on your past experience dealing with customers and clients. The managers who conduct the interviews are typically friendly and welcoming, making the overall experience pretty positive.

1. Do you run or participate in any other fitness activities?

This question is a great way to learn more about the applicant’s interest in fitness and how they might fit into the Fleet Feet culture. If you are interviewing someone who has participated in marathons or other races, ask them about their experience. This can be an excellent opportunity for them to share their passion for running with you.

Example: “I have been running since high school. I started out as a sprinter on my track team but eventually became a distance runner. I love that there are so many different types of runners at Fleet Feet because it allows me to connect with others who share my interests. I also enjoy learning from other runners about new techniques and training methods.”

2. Are you comfortable handling cash and operating a register?

The interviewer may ask this question to assess your experience handling cash and operating a register. If you have previous experience, share it with the interviewer. If you don’t have any prior experience, explain that you are willing to learn how to do so.

Example: “I’ve worked as a cashier at my local grocery store for two years now. I’m comfortable counting money and using the register. However, if there is anything I need to learn about these processes, I am more than happy to do so.”

3. What do you think is the most important aspect of being successful at Fleet Feet?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight what makes Fleet Feet unique from other companies in the same industry.

Example: “I think that the most important aspect of being successful at Fleet Feet is having an excellent customer service experience. I believe that providing customers with a positive shopping experience will help them feel more confident about their purchases and encourage them to return for future purchases. In my last role as a sales associate, I was able to increase sales by 20% through my commitment to providing quality customer service.”

4. How would you handle an unhappy customer that was not satisfied with their purchase?

This question is an opportunity to show your customer service skills and how you would handle a challenging situation. When answering this question, it can be helpful to think of a time when you had to help a customer who was unhappy with their purchase.

Example: “I once worked at a retail store that sold running shoes. One day, I helped a woman find the right pair of shoes for her feet. She tried on several pairs before finding one she liked. After paying for the shoes, she left the store. Later in the day, she called the store and said the shoes were too tight. We exchanged them for another pair.”

5. Tell me about your experience working directly with customers.

This question is an opportunity to show your customer service skills and how you interact with others. When answering this question, it can be helpful to share a specific example of a time when you helped a customer find the right product or assisted them in finding their way around the store.

Example: “I enjoy working directly with customers because I love helping people find what they’re looking for. In my last role as a sales associate at a running shoe store, I had a regular customer who was looking for a new pair of shoes but wasn’t sure which ones would work best for her needs. She told me she wanted something that could help her run longer distances without getting injured. After asking her some questions about her previous experience with running, I recommended a few pairs of shoes that were similar to the ones she already owned.”

6. Give an example of when you had to deal with a difficult situation and how you handled it.

Fleet Feet is a company that values customer service, so interviewers may ask you this question to see how you would handle a challenging situation with a client. In your answer, try to show the interviewer that you can remain calm and use problem-solving skills to resolve issues.

Example: “When I worked at my previous job, we had a customer who was very upset because they ordered shoes online but received the wrong size. The customer wanted us to send them the correct pair immediately or give them a full refund. I explained to the customer that we could not send them the right pair until the original pair arrived back in our store. However, I offered to give them a discount on their next purchase if they returned the incorrect shoes within seven days.”

7. Why are you interested in working for Fleet Feet?

This question is a great way to show your passion for the company and its mission. When preparing for this interview, make sure you read through Fleet Feet’s website or any other materials they provide about their company culture. This will help you understand what values the company holds and how you can relate them to your own personal goals.

Example: “I am interested in working for Fleet Feet because I have always been passionate about fitness and healthy living. I believe that Fleet Feet provides an excellent opportunity to share my love of running with others who are just starting out. I also think it would be exciting to work at a growing company like yours.”

8. Describe a time where you were able to upsell a product.

Upselling is a sales technique where you encourage customers to purchase more expensive products or services. Upselling can be an important skill for retail employees, as it helps them increase their commissions and the company’s revenue. When answering this question, try to think of a specific example that shows your ability to sell higher-priced items.

Example: “At my previous job, I worked in a shoe store that sold both athletic shoes and casual shoes. One day, a customer came into the store looking for some new running shoes. After helping her find a pair she liked, I asked if she was interested in any other accessories like socks or insoles. She said no, but I suggested we could offer her a discount on those items if she purchased the shoes today. She agreed, and I ended up selling her two pairs of socks and a set of insoles.”

9. Have you ever worked as part of a team on a project?

Fleet Feet is a company that values teamwork and collaboration. Your answer should show the interviewer you are willing to work with others on projects. You can describe a time when you worked as part of a team to complete a project or solve a problem.

Example: “I have, actually. At my previous job, I was part of a small marketing team. We were tasked with creating an advertising campaign for our store’s grand opening. The entire team met once a week to discuss ideas and plan out the details of the campaign. In the end, we created a successful ad campaign that helped drive sales during the grand opening.”

10. What does customer service mean to you?

Fleet Feet is a retail company that provides customers with shoes and accessories for their fitness needs. As such, the company wants to ensure you understand what customer service means in your role as a sales associate. When answering this question, it can be helpful to discuss how you have helped customers in the past.

Example: “Customer service is my top priority when working with customers. I believe that providing excellent customer service is the best way to help people find the right products for them. In my last job, I had a regular customer who was looking for new running shoes. After helping her try on several pairs of shoes, she decided to purchase a pair of Brooks sneakers. She told me that I was the first sales associate who really listened to her concerns about her current shoes.”

11. If hired, what skills would you bring to this position?

Employers ask this question to learn more about your qualifications and how you can contribute to the company. Before your interview, make a list of skills that are relevant to this position. Consider including soft skills like communication and organization as well as hard skills like customer service experience or computer knowledge.

Example: “I have three years of retail experience, so I know what it takes to provide excellent customer service. I am also familiar with inventory management software, which would help me keep track of Fleet Feet’s sales and purchases. Finally, I am an avid runner myself, so I understand the importance of having quality shoes for all types of runs.”

12. What qualities are important to have as a member of the Fleet Feet team?

This question is a great way to show the interviewer that you have the qualities they’re looking for in an employee. When answering this question, it can be helpful to mention specific skills or traits that are listed on their job description.

Example: “I think one of the most important qualities to have as a member of Fleet Feet’s team is being able to work well with others. I’ve always been someone who enjoys collaborating and helping others succeed. Another quality I feel is important is having a passion for fitness. I love working at Fleet Feet because everyone here shares my passion for staying active and healthy.”

13. Why should we hire you over another candidate?

Employers ask this question to learn more about your qualifications and how you can benefit their company. Before your interview, make a list of reasons why you are the best candidate for the position. Highlight any skills or experiences that relate to the job description.

Example: “I am an experienced sales associate with excellent customer service skills. I have worked in retail for five years now, so I know what it takes to provide customers with quality service. In my previous role, I was responsible for training new associates on our products and services. This experience has given me valuable insight into Fleet Feet’s hiring process.”

14. Where do you see yourself in 5 years?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and driven, so they can be sure you will stay with the company for a while. When answering this question, make sure you show them that you are ambitious and willing to work hard to achieve your goals.

Example: “I am hoping to become a manager at Fleet Feet in five years. I would like to continue working here until then, as it is an amazing place to work. I hope to learn all of the ins and outs of the business before moving up.”

15. Are you available to work nights & weekends?

The interviewer may ask this question to see if you’re willing to work outside of normal business hours. If you are, explain why and how it’s beneficial for the company. If you aren’t available to work nights or weekends, let them know what your availability is.

Example: “I am happy to work nights and weekends as long as I’m given advance notice. In my previous role, I was often asked to work late shifts because we were understaffed. This meant that I had to rearrange my schedule to accommodate these shifts, but I did so happily because I knew it benefited the team. It also helped me develop my time-management skills.”

16. Describe a time where you had to learn something new quickly.

This question can help the interviewer understand your ability to adapt and learn new things. Use this opportunity to showcase your problem-solving skills, communication skills and willingness to take on challenges.

Example: “When I started working in retail, I had no experience with customer service or sales. However, my employer provided me with training that helped me develop these skills. Now, I feel confident when speaking with customers and helping them find what they need. My previous job also required me to learn how to use a cash register, which was challenging at first but now feels like second nature.”

17. Think back to a time when you received excellent customer service. What made it so memorable?

This question can help the interviewer learn more about your customer service skills and how you interact with others. Use examples from previous jobs or personal experiences to explain what made these interactions so positive.

Example: “I remember going into a local coffee shop one morning before work, and I was in need of some caffeine. The barista was very friendly and helpful when I ordered my drink, and she even gave me a free pastry because it was my first time visiting the shop. She made me feel welcome and appreciated as a customer, which is something that I always try to do for others.”

18. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any scheduling conflicts that might prevent you from working those hours. When answering, be honest about your availability and let them know of any potential issues. If you are unsure of your schedule, provide a list of days and times you’re available to work.

Example: “I am currently only able to work weekdays between 9am and 5pm. I’m not available on weekends at all, but I do have some flexibility with my schedule during the week. I would love to work more than five days per week if needed.”

19. What interests you about this position?

Employers ask this question to learn more about your interest in the company and what you can bring to their team. Before your interview, research the Fleet Feet website and social media pages to see if there are any new products or campaigns that stand out. Use these as examples when answering this question.

Example: “I am very passionate about fitness and love finding new ways to stay active. I saw on your Instagram page that you have a new line of running shoes that help with knee pain. I think it’s great that you’re expanding your product line to include items for different types of athletes. I would love to be part of the team that launches this new shoe.”

20. What sports are you interested in? What sports do you play?

This question is a way for the interviewer to learn more about your interests and how you might fit in with their company. They want to know that you’re passionate about sports, but they also want to see if you have any experience working in retail or customer service.

Example: “I’m really into running right now. I’ve been training for a marathon, so I’m looking for shoes that will help me get through it. I also love basketball because of my height. I play on a co-ed team at my local gym.”