20 FM Global Interview Questions and Answers

When you go to an interview for a job at FM Global, you can expect to be asked questions about your experience in the insurance industry, your knowledge of commercial property insurance, and your ability to provide business continuity solutions. You may also be asked questions about your ability to work in a team environment and your customer service skills. To help you prepare for your interview, we have compiled a list of sample questions and answers that you can use to practice your responses.

FM Global Interview Process

The interview process at FM Global can be lengthy, and may include multiple rounds of interviews, a written technical paper, and/or a presentation. However, overall the difficulty level of the interviews is not considered to be high, and communication skills are generally more important than technical knowledge.

1. What do you know about FM Global’s engineering and risk management services?

This question helps the interviewer assess your knowledge of FM Global’s services and products. Use your answer to highlight any experience you have with these services or products, if applicable.

Example: “I know that FM Global is a leader in engineering and risk management solutions for commercial properties. I’ve worked with several clients who use their engineering services to help them create plans for building maintenance and safety procedures. Their risk management services are also very helpful for my clients because they provide insurance coverage for natural disasters and other unforeseen events.”

2. Which of our products are you most interested in working on?

This question helps the interviewer determine your level of interest in working for FM Global. It also allows them to share information about the products and services they offer. When answering this question, it can be helpful to mention a specific product or service you’re interested in learning more about.

Example: “I’m most interested in working on the business continuity solutions team. I’ve worked with several different types of backup systems before, but I’d love to learn more about how FM Global’s solutions work. I think that having access to these resources would help me provide better solutions for my clients.”

3. Tell me about a time where you had to make an important decision without consulting your boss or other team members, how did you handle it?

This question can help the interviewer understand how you make decisions independently and how you handle responsibility. Use your answer to highlight your ability to think critically, analyze information and solve problems on your own.

Example: “In my previous role as an insurance adjuster, I had a client who was in need of immediate assistance after their building caught fire. The company’s CEO wasn’t available at the time, so I made the decision to approve payment for the claim without consulting him. After speaking with the client about the situation, they agreed that it would be best to pay out the claim immediately rather than wait until the CEO returned.”

4. Why should we hire you over someone with more experience?

This question is a great way to show your confidence and enthusiasm for the position. It also allows you to highlight any unique skills or experiences that make you an ideal candidate. When answering this question, try to focus on what makes you different from other candidates.

Example: “I have only been in the insurance industry for two years, but I am eager to learn more about commercial property insurance. My previous experience as a claims adjuster has given me valuable insight into how businesses operate. This knowledge helps me understand the importance of providing excellent customer service. I believe my passion for learning new things and helping others will help me succeed at FM Global.”

5. Have you ever had a project that didn’t go well, what happened?

This question can help the interviewer understand how you respond to challenges and learn from your mistakes. Use examples of projects that didn’t go as planned, but also how you used those experiences to improve your work or develop new skills.

Example: “In my last position, I was tasked with creating a marketing plan for our company’s expansion into Canada. We had a tight deadline, so I worked late nights and weekends to get it done on time. Unfortunately, when I presented the plan to my team, they found several errors in my calculations. It took me another week to fix all the mistakes and resubmit the plan. In the future, I would have delegated more of the research portion of the project to other members of my team.”

6. Are you comfortable traveling for work?

Traveling for work is a common part of the job as an FM Global claims adjuster. The interviewer wants to know if you have experience with this and how it might affect your ability to perform the job duties. If you do not have much travel experience, explain what steps you would take to prepare yourself for traveling for work.

Example: “I am comfortable traveling for work. In my previous position, I traveled twice per month to meet with clients. I always arrive at least one day early to get settled in and familiar with the area. I also make sure to pack everything I need so that I can focus on my work instead of worrying about forgetting something.”

7. How would you approach new clients and get them to see the value of our company?

This question is an opportunity to show your sales skills and how you can help grow the company. Your answer should include a few steps that you would take when approaching new clients, such as:

Researching their business
Finding out what they need from FM Global
Explaining the value of our services
Example: “I would start by researching the client’s website and social media accounts to get a better idea of who they are and what they do. Then I would reach out to them via email or phone call to introduce myself and my role at FM Global. Next, I would explain how we provide solutions for businesses like theirs and why it’s important to have insurance in place. Finally, I would set up a meeting with the client to discuss their specific needs and offer them a free consultation.”

8. Have you worked in the insurance industry before?

This question is a great way to learn more about the applicant’s experience and how it relates to the position. If you have no prior insurance experience, consider discussing your relevant work history in other industries that relate to this role.

Example: “I’ve never worked in the insurance industry before, but I do have several years of experience working with clients to develop business continuity plans. In my last role as an IT manager, I was responsible for developing disaster recovery strategies for our company’s servers and computers. This helped me understand what steps businesses need to take to ensure they can continue operating after a natural or man-made disaster.”

9. If you were trying to convince a client they need to buy one of our plans, what would you say?

This question is a great way to test your sales skills. It also allows you to show the interviewer how well you know our products and services. When answering this question, it can be helpful to think of a time when you convinced someone to buy something.

Example: “I would start by asking them what their current insurance policy covers. Then I would explain that FM Global’s policies cover more than just property damage. For example, if they have an accident on site, we will help with cleanup and repairs. We also offer business continuity solutions, so if there was a natural disaster or other emergency, we could help keep operations running.”

10. Do you have any experience with computer aided design software?

FM Global uses computer aided design software to create and edit floor plans for commercial buildings. The company wants to know if you have experience with this type of software so they can determine whether or not you’re a good fit for the role. If you do, share your experience and explain how it’s helped you in the past. If you don’t, express an interest in learning more about it.

Example: “I’ve used AutoCAD extensively throughout my career as a construction manager. I find that using CAD software helps me communicate clearly with other team members and understand blueprints better. It also allows me to make changes to designs quickly and efficiently.”

11. Can you tell me about a time when you failed at something, how did you learn from it?

This question can help the interviewer get to know you better and understand how you respond to challenges. Use your answer to highlight a time when you learned from a mistake, improved yourself or developed new skills.

Example: “When I first started working in this industry, I was eager to impress my manager and coworkers. One day, I was asked to complete an important project for our team, so I stayed late at work to finish it. However, I didn’t realize that staying late would make me look like I wasn’t capable of completing my tasks on time. After speaking with my manager about the issue, they helped me learn how to balance my workload while also taking care of myself.”

12. How would you respond if a client told you that they can find cheaper rates elsewhere?

This question can help the interviewer understand how you handle rejection and whether you’re willing to go above and beyond for your clients. Your answer should show that you value customer service and are willing to work hard to ensure a client’s loyalty.

Example: “I would first ask them why they feel like they can find cheaper rates elsewhere, as I want to make sure we’re providing the best possible service at all times. If it turns out that our rates are higher than their expectations, I would explain that we offer more services than just insurance, such as business continuity planning and risk management. This may be something they haven’t considered before, and I’d encourage them to take some time to learn about these additional offerings.”

13. Give us an example of a time when you had to deal with difficult people, how did you handle it?

This question is an opportunity to show your problem-solving and interpersonal skills. When answering this question, it can be helpful to mention a specific situation or person you encountered and how you handled the situation.

Example: “I once had a client who was very upset with our services because they were having issues with their insurance policy. I met with them in person to discuss their concerns and explain why we couldn’t do anything more for them. They were still unhappy but understood that there wasn’t much else we could do. We ended up losing that account, but I think my willingness to meet with them helped ease some of their frustration.”

14. When dealing with property damage claims, how would you ensure that everything is handled properly?

This question is an opportunity to show your knowledge of the company’s services and how you would apply them in a work environment. When answering, it can be helpful to mention specific steps or procedures that you would use when working with property damage claims.

Example: “When dealing with property damage claims, I would first make sure that all necessary documentation was completed by my team members. Then, I would review the claim for accuracy and ensure that all supporting documents were included. After this, I would submit the claim to FM Global for approval. Once approved, I would then send the claim to the client.”

15. We want our engineers to be able to work independently. Do you think you’re fit for that type of environment?

This question is a great way to determine if the company’s culture fits your personality. If you’re an independent worker, explain how you’ll thrive in this environment. If you prefer more guidance and support, discuss how you can work with others to achieve success.

Example: “I’m very comfortable working independently. I’ve been doing so for years now, and it’s something that comes naturally to me. However, I also enjoy collaborating with my team members. I think we all have unique perspectives and ideas that can help us solve problems or come up with new solutions.”

16. Give us an example of a failure where you learned something valuable.

This question is a great way to show your ability to learn from mistakes and grow as an employee. When answering this question, it can be helpful to focus on the steps you took to improve yourself or your work after the failure occurred.

Example: “In my last position, I was responsible for managing several projects at once. One day, I realized that one of my team members had forgotten to submit a report by its deadline. This caused me to rush through the rest of my work so I could meet all of my deadlines. Unfortunately, I didn’t have time to proofread my work before submitting it, which led to some errors in my reports. My manager noticed these errors and asked me to resubmit the reports with corrections. I learned that rushing through my work can lead to more mistakes, so now I make sure to take care of all of my tasks.”

17. Describe a situation where you used logic to solve a problem.

This question is an opportunity to show your problem-solving skills. When answering this question, it can be helpful to describe a situation where you used logic and reasoning to solve a problem or challenge.

Example: “At my previous job, I was responsible for managing the company’s social media accounts. One day, I noticed that our Twitter account had been hacked. The hacker changed the profile picture and bio of the account, which included profanity and other inappropriate content. I immediately contacted IT to see if they could help me fix the issue. They were able to change the password on the account so I could regain access. Then, I deleted all of the offensive tweets and changed the profile photo back to what it originally looked like.”

18. What kind of research do you use when writing reports?

This question can help the interviewer understand how you approach your work and what kind of tools you use. Use examples from past projects to explain how you gather information, evaluate data and make decisions about your reports.

Example: “I usually start my research by looking at company websites for any information they have posted online. I also search through industry publications and news sites to find relevant articles that may be helpful in understanding a situation or problem. I then contact clients directly to ask questions about their current processes and procedures. Finally, I look at internal documents like client contracts and policies to ensure I am getting all the necessary information.”

19. Would you be willing to relocate within the US?

If you’re applying for a position with FM Global, it’s likely that you’ll be traveling to different states and countries. The interviewer wants to know if you’re willing to relocate in order to advance your career at the company. Your answer should show that you are open to relocating as long as it is within the US.

Example: “I am happy to relocate anywhere within the US as long as I have enough time to prepare for my move. I would also need to make sure that my family is comfortable with the relocation. I’m excited about this opportunity and look forward to working with you.”

20. How many years of experience do you have with this specific field?

This question is a great way to gauge the applicant’s experience level and how it relates to the position. It also helps employers understand if they can train someone or if they need an experienced professional. When answering this question, be sure to include your relevant experience and explain what you learned from each job.

Example: “I have five years of experience in commercial property insurance. I started as an underwriter for a small company before moving to my current role as an independent consultant. In both positions, I’ve learned valuable skills that help me with every aspect of my work. My first job taught me how to assess risk while my current job has helped me learn how to create solutions for clients.”