20 Franklin Covey Interview Questions and Answers

Franklin Covey is a global company specializing in performance improvement. They help organizations achieve results that require a change in human behavior.

If you’re interviewing for a position at Franklin Covey, you can expect to be asked questions about your experience, qualifications, and goals. You may also be asked behavioral interview questions, which are designed to assess your ability to handle certain situations.

In this article, we’ll give you an overview of the Franklin Covey interview process and provide examples of some common interview questions.

Franklin Covey Interview Process

The interview process at Franklin Covey can be long, with multiple rounds of interviews. The difficulty level of the interviews varies, but overall the experience is positive. There have been reports of candidates being “bait and switched” during the process, so be sure to ask questions and clarify expectations upfront.

1. What are your strengths?

This question is a great opportunity to show the interviewer that you have the skills and abilities needed for this role. When answering, it can be helpful to think about what your previous employers would say are your strengths. You can also consider which of your skills match up with the job description.

Example: “I am highly organized and detail-oriented, so I’m always able to meet deadlines and stay on top of my work. My ability to multitask makes me an efficient employee who can get many tasks done at once. Another strength of mine is my communication skills. I am good at listening to others and explaining things in a way that everyone understands.”

2. How would you describe your communication style?

This question can help the interviewer understand how you interact with others and your ability to collaborate. Describe a time when you had to communicate important information to a group of people or individuals, and explain what steps you took to ensure everyone understood the message.

Example: “I consider myself an effective communicator because I take the time to prepare for any presentation or meeting where I need to convey information. When speaking in front of a large audience, I make sure to use simple language that anyone can understand. In smaller settings, I try to be more personable by asking questions and actively listening to the responses.”

3. Do you have experience working with clients to develop solutions for their needs?

This question can help the interviewer determine if you have experience working with clients and how you approach problem-solving. Use examples from your previous work to highlight your ability to collaborate with others, communicate effectively and solve problems for clients or customers.

Example: “In my last role as a project manager, I worked with a team of designers to create solutions for our client’s needs. One of the projects we completed was creating an employee handbook for a large company. The client wanted us to include information about their benefits program, diversity initiatives and other important aspects of the company culture. We met with the client multiple times throughout the process to ensure that they were happy with the final product.”

4. Describe a time when you had to work on multiple projects at once, how did you manage it?

This question can help the interviewer understand how you prioritize your work and manage multiple projects. Use examples from previous jobs to show that you are capable of handling several tasks at once.

Example: “In my last position, I was responsible for managing a team of five people while also working on various marketing campaigns. To keep track of all of our progress, I created weekly check-in meetings with each member of the team. This allowed me to stay up-to-date on their progress and ensure they were meeting deadlines. It also gave them an opportunity to ask questions or voice any concerns.”

5. Tell us about a time where you were able to successfully persuade someone to do something.

This question can help the interviewer determine your communication skills and how you persuade others to take action. Use examples from previous jobs or personal experiences where you were able to convince someone to do something that they might not have otherwise done.

Example: “In my last role, I had a coworker who was consistently late for work. They would often come in at least 10 minutes late every day. After talking with them about it, we found out that their alarm clock wasn’t working properly. I offered to let them borrow one of mine until they could get a new one. This helped them start coming into work on time again.”

6. Why do you want to work at Franklin Covey?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Franklin Covey that interests you or what drew you to apply for the position.

Example: “I want to work at Franklin Covey because I am passionate about helping people achieve their goals. In my last role as an HR manager, I helped employees set professional development goals and provided support when they needed it. I find that working with Franklin Covey’s clients would allow me to do similar things while also learning more about organizational management.”

7. Have you ever worked in sales before?

This question can help the interviewer determine if you have experience in a sales role. If you haven’t, you can explain what kind of sales experience you do have and how it relates to the position.

Example: “I’ve never worked in a sales capacity before, but I did work as an event planner for my college’s alumni association. My job was to coordinate events that brought together different groups of alumni so they could network with one another. This helped me learn how to sell ideas to people and convince them to attend our events.”

8. Can you give me an example of a time where you used data to help make a decision?

This question is a great way to show your ability to use data and information to make important decisions. When answering this question, it can be helpful to provide an example of how you used the data to help you make a decision that benefited your previous employer or helped them achieve their goals.

Example: “At my last job, I was responsible for organizing weekly meetings with our sales team. During one meeting, we discussed our company’s goal of increasing revenue by 10% over the next quarter. After the meeting, I pulled up our current revenue numbers and compared them to our revenue from the same time period last year. From there, I calculated what percentage increase we needed each month in order to reach our quarterly goal.”

9. What is the most important thing you learned from your previous job/position?

This question is a great way to show your interviewer that you are eager to learn and grow as an employee. When answering this question, it can be beneficial to highlight the skills or knowledge you gained from your previous position that will help you succeed in your new role.

Example: “In my last job, I learned how to manage multiple projects at once. This skill has been very helpful for me because I am now able to prioritize tasks and delegate work effectively. In my current position, I have also had the opportunity to lead others on project teams, which has helped me develop my communication and leadership skills.”

10. Are you comfortable being on the phone all day and making cold calls?

This question is a great way to determine if the role you’re interviewing for will be a good fit. If you don’t like making cold calls, it’s important to let the interviewer know that you can still do well in other aspects of the job.

Example: “I’m not a fan of being on the phone all day and making cold calls, but I am very comfortable with networking and reaching out to people online. In my previous position, I was able to make 50 connections per week through social media and email marketing. This helped me reach new clients and grow our business.”

11. What is your philosophy towards customer service?

Customer service is an important part of working in a business environment. Interviewers may ask this question to see if you have the right attitude and skills for providing excellent customer service. When answering, think about what your philosophy is towards customer service and how it relates to Franklin Covey’s mission statement.

Example: “I believe that every interaction with a customer should be positive. I try my best to make sure customers are happy with their experience when they interact with me or our company. For example, if a customer has a complaint, I will do everything I can to resolve the issue as quickly as possible. If there is no way to fix the problem, I will offer them a refund or replacement.”

12. What are some of your personal goals?

This question can help the interviewer get to know you better and see if your goals align with those of Franklin Covey. Your answer should include a few personal goals that are relevant to the position, such as career advancement or professional development.

Example: “I am currently working toward my CPA certification, which I plan to complete by next year. In addition to this goal, I would like to continue growing in my current role at Franklin Covey. I have been here for two years now, and I feel confident in my abilities to perform all aspects of my job well. However, I still want to learn more about the company’s culture and how I can contribute even more.”

13. Do you have any experience using Salesforce?

Salesforce is a cloud-based platform that businesses use to manage their sales and marketing activities. It’s an important tool for many companies, so interviewers may ask this question to see if you have experience using it. If you do, share your experience with the system. If not, explain why you haven’t used it before and what you would expect from it.

Example: “I’ve never worked in a position where I needed to use Salesforce. However, I am familiar with its basic functions. I think it would be helpful to organize my workday and keep track of leads and opportunities. I’m excited to learn more about how to use it effectively.”

14. What is your experience with project management?

This question can help the interviewer determine your experience with Franklin Covey’s project management system. If you have no previous experience, describe a time when you used similar systems to manage projects and how they helped you complete them successfully.

Example: “I’ve worked in an office environment for five years now, but I haven’t had any formal training in project management. However, I do use some of the same principles as Franklin Covey’s system to organize my workday. For example, I always make sure that I know what tasks are due each day so I can prioritize them according to urgency. I also like to break larger projects into smaller steps so I can stay organized and on track.”

15. Give me an example of a time when you had to deal with a difficult client or situation, how did you handle it?

This question can help the interviewer determine how you handle conflict and challenging situations. Use examples from your experience that show you have strong problem-solving skills, are able to remain calm under pressure and can work well with others.

Example: “In my previous role as a project manager, I had a client who was very demanding and would often change his mind about what he wanted us to do on the project. This made it difficult for me to plan our schedule and get everything done by the deadline. Instead of getting frustrated, I met with him in person to discuss the changes and find out why he wanted them. He explained that he didn’t feel like we were listening to him and that’s why he kept changing his mind. After this conversation, he felt more comfortable communicating with us and we were able to complete the project successfully.”

16. We are looking for people who can think outside of the box. Provide an example of a time where you came up with a creative solution to solve a problem.

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, it’s important to highlight your ability to think critically and creatively.

Example: “When I was working as an assistant manager at my previous job, we had a lot of customers who would come into our store looking for specific products that were out of stock. This caused many customers to leave without making a purchase because they couldn’t find what they wanted. To solve this issue, I created a system where employees could mark items as ‘out of stock’ on the company website so customers could see which items were unavailable before coming into the store.”

17. What motivates you?

This question can help the interviewer understand what drives you to succeed. Your answer should show that you are motivated by more than just money and include personal goals, such as becoming a better leader or helping others.

Example: “I am motivated by my desire to be successful in all aspects of life. I want to have a career where I feel fulfilled and make an impact on the world. I also want to be able to provide for myself and my family, so financial stability is important to me. Finally, I’m motivated by my love for learning new things and developing my skills.”

18. What is your approach to leadership?

This question can help the interviewer understand your leadership style and how you apply it to a work environment. When answering this question, consider what skills you have that make you an effective leader.

Example: “I believe in empowering my team members by giving them opportunities for growth and development. I also think it’s important to be approachable so that employees feel comfortable coming to me with questions or concerns. In my last role, I had a large team of salespeople who were working toward their quotas. One day, one of my employees came to me because they weren’t sure if they should meet with a client over lunch or after work. I told them that as long as they were getting their work done, there was no rule against eating during the workday.”

19. In what ways does Franklin Covey inspire you?

This question can help the interviewer understand your passion for the company and how you might fit in with their team. Use examples from your experience to explain why Franklin Covey is important to you, and what it means to be a part of this organization.

Example: “Franklin Covey inspires me because it’s an innovative company that helps people achieve success in all areas of life. I’ve seen first-hand how its products have helped my clients become more productive at work and more organized at home. The company also has a strong commitment to giving back to the community, which makes me feel good about working here.”

20. Tell me about a time that you failed, how did you overcome it?

This question is a great way to learn more about how you respond to challenges. It can also show the interviewer that you are willing to take responsibility for your actions and learn from them. When answering this question, it can be helpful to focus on one specific failure and explain what steps you took to overcome it.

Example: “When I first started my career as an assistant manager at a retail store, I was very eager to impress my boss. One day, she asked me to complete a task by the end of the day, but I didn’t get around to it until later in the evening. She was upset with me, but I explained why I hadn’t completed the task earlier. She understood, but I learned that I should always prioritize her requests over other tasks.”