25 Freight Forwarder Interview Questions and Answers

Freight forwarders are the unsung heroes of the international shipping industry. They work with transportation companies, customs officials, and freight brokers to get goods where they need to go, whether it’s across town or around the world.

If you’re looking for a job in freight forwarding, you’ll likely need to go through a job interview. To help you prepare, we’ve put together a list of freight forwarding interview questions and answers.

1. Are you familiar with the International Air Transport Association (IATA) and the International Maritime Organization (IMO)?

Freight forwarders often need to be familiar with the IATA and IMO, two organizations that set standards for international shipping. Your interviewer may ask this question to see if you have experience working within these guidelines. In your answer, try to explain how you would use these organizations’ rules in your daily work.

Example: “Yes, I am very familiar with both the International Air Transport Association (IATA) and the International Maritime Organization (IMO). As a freight forwarder, it is essential to understand the regulations and requirements of these two organizations. I have extensive experience in working with both IATA and IMO guidelines and regulations.

I am well-versed in all aspects of air cargo transportation, including proper documentation, customs clearance, packing, labeling, and shipping. I also understand the importance of adhering to safety standards set by the IMO for maritime transport. I am confident that my knowledge and experience will be an asset to your organization.”

2. What are the most important things to consider when planning a shipment?

Freight forwarding is a complex process that requires you to consider many factors. Your answer should show the interviewer that you know how to plan shipments effectively and efficiently. You can list several important considerations, such as budget, time frame, mode of transportation and more.

Example: “When planning a shipment, there are several important things to consider. First and foremost is the safety of the goods being shipped. I always make sure that all necessary precautions have been taken to ensure the safe transport of the cargo, such as proper packaging and labeling, securement of the load, and compliance with any applicable regulations.

In addition, it’s important to consider the cost-effectiveness of the shipment. This includes researching different carriers and routes to find the most economical option for the customer. It also involves staying up to date on current market rates and taking advantage of discounts or special offers when available.

Lastly, I always take into account the timeline of the shipment. I strive to provide timely delivery while still ensuring the safety and security of the goods. To do this, I use my extensive knowledge of international shipping laws and regulations to determine the best route and carrier for each particular shipment.”

3. How do you determine the best mode of transport for a shipment?

Freight forwarders need to be knowledgeable about the different modes of transport and how they affect shipping costs. This question helps employers assess your decision-making skills and knowledge of industry standards. In your answer, explain what factors you consider when choosing a mode of transport for a shipment.

Example: “When determining the best mode of transport for a shipment, I take into consideration several factors. First, I consider the size and weight of the goods being shipped. This helps me determine if air freight or ocean freight is more suitable. Then, I look at the customer’s budget to see which option would be most cost-effective. Finally, I factor in the time frame required by the customer. Depending on the urgency of the shipment, I may suggest air freight as it is typically faster than ocean freight.”

4. What is your process for ensuring that all necessary documentation is in place before a shipment departs?

Freight forwarding requires a high level of attention to detail, and this question can help the interviewer assess your organizational skills. Use examples from previous experiences where you organized shipments with all necessary documentation in place before departure.

Example: “My process for ensuring all necessary documentation is in place before a shipment departs begins with researching the destination country’s customs regulations and requirements. I then create an inventory of all items being shipped, including their value and weight. Once this is done, I will contact the relevant parties to obtain any additional documents that may be needed, such as certificates of origin or insurance policies. Finally, I will review all the paperwork to ensure accuracy and completeness prior to submitting it to the appropriate authorities. My goal is to make sure that everything is in order so that the shipment can depart without any issues.”

5. Provide an example of a situation where you had to deal with a difficult client and how you handled it.

Freight forwarding companies often work with clients who are unhappy about the services they’re receiving. An interviewer may ask this question to assess your customer service skills and how you handle conflict. In your answer, try to emphasize your ability to empathize with customers and find solutions that make them happy.

Example: “I recently had a situation where I was working with a client who was very demanding and difficult to work with. They were constantly changing their mind about what they wanted and the timeline for delivery, which made it hard to keep up with their requests.

To handle this situation, I took a step back and tried to understand the root of the issue. After speaking with them, I realized that they were under a lot of pressure from their own clients and needed quick solutions. So, I worked with my team to come up with creative solutions that could meet their needs while still staying within our company’s policies. We also provided regular updates on progress so that the client felt informed throughout the process.

In the end, we were able to deliver the goods on time and the customer was satisfied. This experience taught me the importance of being patient and understanding when dealing with difficult customers. It also reinforced the value of having an open dialogue and providing timely communication.”

6. If a shipment arrives at its destination damaged, who is responsible for covering the cost of the loss?

Freight forwarding companies are responsible for covering the cost of damaged shipments. However, they may require the shipper to reimburse them if the shipment was not packed properly or arrived with a damaged container. Your answer should show that you understand this responsibility and can handle it appropriately.

Example: “The responsibility for covering the cost of a damaged shipment depends on the type of contract that was agreed upon between the shipper and the freight forwarder. Generally, if the damage occurred during transit due to an error or negligence by the freight forwarder, then they are responsible for covering the costs associated with the loss. On the other hand, if the damage occurred due to circumstances outside of the freight forwarder’s control, such as natural disasters, then the shipper is usually responsible for covering the costs.

As a Freight Forwarder, it is my job to ensure that all shipments arrive at their destination safely and in good condition. I take great pride in my work and always strive to provide the best possible service to my clients. I am familiar with the different types of contracts and have experience dealing with claims when damages occur. I understand the importance of being proactive and taking steps to minimize any potential losses.”

7. What would you do if you received two shipments that were supposed to be sent together, but one arrived before the other?

Freight forwarding is a complex process that requires you to be able to multitask and prioritize your work. An interviewer may ask this question to assess how well you can manage multiple tasks at once, as well as how you would handle unexpected situations. In your answer, try to demonstrate your ability to multitask while also showing that you understand the importance of following procedures.

Example: “If I received two shipments that were supposed to be sent together, but one arrived before the other, my first step would be to contact the shipper and inquire about the status of the second shipment. If the shipper is able to provide an estimated delivery date for the remaining shipment, I would then inform the customer of the expected arrival time and keep them updated as needed.

In addition, I would also take proactive steps to ensure that the second shipment arrives on time. This could include reaching out to the carrier to confirm their delivery schedule, or even making alternate arrangements if necessary. Finally, I would document all communication with the shipper and customer in order to maintain a clear record of the situation.”

8. How well do you handle stress when dealing with urgent shipments?

Freight forwarding can be a stressful job, especially when you’re dealing with shipments that need to arrive on time. Employers ask this question to make sure you have the ability to handle stress and remain calm in high-pressure situations. In your answer, explain how you manage stress and provide an example of a time you did so successfully.

Example: “I understand the importance of handling urgent shipments with a high level of stress management. I have experience in this area and know how to prioritize tasks, delegate responsibilities when necessary, and remain calm under pressure.

In my current role as a Freight Forwarder, I am often faced with tight deadlines and challenging situations. I take pride in being able to stay organized and focused on the task at hand, while also keeping an eye on the bigger picture. I’m comfortable working independently or collaboratively with other team members to ensure that all shipments are handled efficiently and delivered on time.”

9. Do you have experience working with hazardous materials?

Freight forwarders often work with hazardous materials, so the interviewer may ask you this question to see if you have experience handling these types of shipments. If you do, share your experience and how you handled it. If you don’t, explain that you’re willing to learn about working with hazardous materials.

Example: “Yes, I do have experience working with hazardous materials. In my current role as a Freight Forwarder, I am responsible for ensuring that all shipments are handled and transported safely and in compliance with applicable regulations. This includes the proper handling of hazardous materials such as flammable liquids, corrosive substances, explosives, and radioactive materials.

I have extensive knowledge of the various laws and regulations governing the transportation of these materials, including the International Maritime Dangerous Goods Code (IMDG) and the US Department of Transportation’s Hazardous Materials Regulations (HMR). I also have experience preparing shipping documents and labels to ensure that hazardous materials are properly identified and packaged according to the relevant regulations.

In addition, I am familiar with the different types of packaging used for hazardous materials and can advise customers on the best options for their particular needs. Finally, I have experience coordinating with carriers to arrange for safe and timely delivery of hazardous materials.”

10. When is it appropriate to use air freight services?

Freight forwarders need to know when air freight services are appropriate for their clients. This question helps the interviewer determine your knowledge of different shipping methods and how you apply them in a professional setting. In your answer, explain what factors make air freight services an ideal choice for certain shipments.

Example: “Air freight services are a great option for businesses that need to transport goods quickly and reliably. When deciding if air freight is the right choice, there are several factors to consider.

The first factor to consider is time sensitivity. If your shipment needs to arrive at its destination in a timely manner, then air freight may be the best option. Air freight can get shipments to their destination much faster than other methods of transportation.

Another factor to consider is cost. Air freight can be more expensive than other forms of transportation, so it’s important to weigh the cost against the value of getting the shipment to its destination on time.

Lastly, you should consider the size and weight of the shipment. Air freight is ideal for smaller, lighter items since they don’t take up as much space or require extra handling.”

11. We want to expand our global reach. Are there any countries that you would like to see us expand into?

Freight forwarders often have a lot of knowledge about the global shipping industry. This question allows you to show your expertise and how it can benefit the company. If you know any countries that are experiencing economic growth, or if you have experience working with international clients, mention them in your answer.

Example: “I believe that expanding our global reach is a great idea and I am excited to be part of the team that can make it happen. There are many countries that could benefit from our services, but I think there are some key markets that should be prioritized.

Firstly, I would suggest looking into emerging markets such as India and China. These two countries have rapidly growing economies and offer immense potential for growth in the freight forwarding industry. Furthermore, they both have large populations which means more customers and opportunities for us.

Secondly, I think we should consider expanding into Europe. This region has a well-developed infrastructure and offers access to multiple ports and airports. It also provides an opportunity to tap into new markets and build relationships with local businesses.”

12. Describe your process for keeping track of all of the shipments you’ve handled.

Freight forwarding is a complex process that requires you to keep track of many shipments at once. Employers ask this question to make sure you have the organizational skills necessary for the job. In your answer, explain how you use technology or other methods to manage all of your freight forwarding tasks.

Example: “I have a comprehensive system for tracking all of the shipments I handle. First, I create an individual file for each shipment that includes all relevant documents such as bills of lading, customs forms, and invoices. This ensures that I have easy access to all necessary information in one place.

Next, I enter the details of each shipment into my database so that I can easily search and reference any shipment at any time. The database also allows me to quickly identify any potential issues or delays with a shipment. Finally, I use automated email notifications to keep customers informed about their shipments throughout the process. This helps ensure that everyone is always up-to-date on the status of their shipment.”

13. What makes you an ideal candidate for this freight forwarder position?

Employers ask this question to learn more about your qualifications for the job. They want to know what makes you a good fit for their company and how you can contribute to its success. Before your interview, make a list of all your skills and experiences that relate to this role. Think about which ones are most important for this position and highlight them in your answer.

Example: “I believe I am an ideal candidate for this freight forwarder position because of my extensive experience in the industry. I have been a freight forwarder for over 10 years, and during that time I have developed an expertise in all aspects of logistics, from managing shipments to negotiating contracts with carriers. My knowledge of international trade regulations and customs procedures is also very strong, which allows me to provide efficient and cost-effective solutions to customers.

In addition to my technical skills, I bring excellent communication and problem solving abilities to the table. I am able to work effectively with both domestic and international clients, as well as other departments within the organization. I am also highly organized and detail oriented, ensuring that all shipments are handled accurately and on time. Finally, I am committed to providing superior customer service at all times, and I take great pride in meeting or exceeding customer expectations.”

14. Which shipping companies do you prefer to work with?

Freight forwarders often work with a variety of shipping companies. Employers ask this question to make sure you have experience working with several different types of shipping companies. Before your interview, research the company’s website to see which shipping companies they use. Choose one or two that you are familiar with and explain why you prefer them over others.

Example: “I have extensive experience working with a variety of shipping companies, and I am confident that I can provide the best service for your company. My preferred shipping companies are those who offer reliable services at competitive prices. I have worked with major carriers such as FedEx, UPS, DHL, and USPS in the past, and I am familiar with their processes and procedures. I also have experience working with smaller regional carriers, which allows me to find the most cost-effective solutions for my clients.”

15. What do you think is the most important skill for a freight forwarder to have?

This question is your opportunity to show the interviewer that you have the skills and abilities necessary for this role. You can answer by identifying a skill from the job description and explaining how you use it in your daily work.

Example: “I believe that the most important skill for a freight forwarder to have is strong organizational and communication skills. As a freight forwarder, I understand the importance of being able to effectively organize and manage multiple shipments at once while also communicating with clients and other stakeholders in order to ensure timely delivery and accurate information.

In addition, I think it’s important to be knowledgeable about international shipping regulations and customs procedures. Having an understanding of these rules and regulations helps me to better serve my customers by ensuring their shipments are compliant with all applicable laws. Furthermore, this knowledge allows me to provide advice on how best to handle certain types of shipments and can help me anticipate any potential issues that may arise during transit.”

16. How often do you think shipments should be inspected during transit?

Freight forwarding is a job that requires you to inspect shipments often. The interviewer wants to know how often you think inspections should be done and why. Your answer should include the frequency of your inspections, as well as an explanation for why you choose this frequency.

Example: “Inspecting shipments during transit is an important part of the freight forwarding process. I believe that it is essential to inspect shipments at least once per shipment, and more often if necessary. This ensures that all goods are being transported safely and securely, and also allows for any potential issues to be identified early on in the process.

I also think that inspections should be done regularly throughout the entire journey, not just when the shipment is first loaded onto a vehicle or aircraft. This helps to ensure that any changes in conditions such as temperature, humidity, or other environmental factors do not affect the quality of the goods being shipped. Regular inspections can also help identify any potential delays or problems with the delivery of the shipment.”

17. There is a risk that a shipment might get stuck in customs. How would you handle the situation?

Freight forwarding companies often handle shipments that cross international borders. Customs officials may hold a shipment for inspection, which can cause delays in the delivery process. An interviewer might ask you this question to assess your ability to manage unexpected challenges and ensure clients’ shipments arrive on time. In your answer, explain how you would use your problem-solving skills to resolve any issues with customs.

Example: “If a shipment gets stuck in customs, I would first assess the situation to determine why it is being held up. If there are any documents or paperwork that need to be completed, I would ensure they are done quickly and accurately. I would also contact the relevant authorities to find out what needs to be done to get the shipment released.

I have experience dealing with customs clearance issues, so I know how to navigate these situations effectively. I am familiar with the regulations and requirements for different countries, so I can make sure all necessary documentation is provided to avoid delays. In addition, I have strong communication skills which allow me to negotiate with customs officials if needed.”

18. What do you think is the most important factor when it comes to choosing a freight forwarder?

This question is your opportunity to show the interviewer that you know what’s important when choosing a freight forwarder. You can answer this question by explaining why you chose your current freight forwarder and how they met all of your needs.

Example: “The most important factor when it comes to choosing a freight forwarder is their ability to provide reliable and cost-effective services. A good freight forwarder should be able to offer competitive rates, while also providing efficient and timely delivery of goods. They should have an extensive network of contacts in the industry, allowing them to source the best possible transport solutions for their clients. Furthermore, they should be knowledgeable about customs regulations and other paperwork requirements, ensuring that shipments are compliant with all applicable laws. Finally, a good freight forwarder should have excellent customer service skills, so that any issues or concerns can be addressed promptly and professionally.”

19. How do you keep up with changes in international trade regulations?

Freight forwarding requires a lot of knowledge about international trade regulations. Employers ask this question to see if you have the ability to learn new information quickly and apply it to your job. In your answer, explain that you are willing to take on additional responsibilities related to learning about these regulations. Explain that you will use resources like online databases or industry publications to stay informed.

Example: “I have a passion for staying up to date with the latest international trade regulations. To ensure I’m always in the know, I make sure to attend industry conferences and seminars whenever possible. This allows me to network with other freight forwarders and learn about any new changes or trends that may affect my work.

Additionally, I regularly read industry publications and websites to stay informed of any updates or amendments to existing laws. I also take advantage of online courses and webinars offered by professional organizations related to freight forwarding. These resources help me understand how to comply with all applicable regulations and provide me with the knowledge I need to effectively manage shipments across borders.”

20. Describe how you would handle an urgent shipment that requires special handling and must arrive by a certain date.

Freight forwarding companies often handle urgent shipments that require special handling. An interviewer may ask you this question to assess your ability to prioritize and manage multiple tasks at once. In your answer, explain how you would identify the urgency of a shipment and ensure it arrives on time.

Example: “When handling an urgent shipment that requires special handling and must arrive by a certain date, I would first assess the situation to determine what is needed. This includes understanding the size, weight, and type of goods being shipped as well as any other specific requirements such as temperature control or hazardous materials. Once I have this information, I can then make an informed decision on the best way to transport the goods.

Next, I will contact my network of carriers to find the most reliable option for delivery. I will also consider cost-effectiveness when making this selection. Finally, I will provide detailed instructions to the carrier regarding the special handling needs of the shipment, including any time constraints or additional precautions that need to be taken. I will also monitor the progress of the shipment throughout its journey to ensure it arrives safely and on time.”

21. What experience do you have working with customs brokers?

Freight forwarders often work with customs brokers to ensure that shipments are properly documented and labeled. Employers ask this question to make sure you have experience working with customs brokers, as it is an important part of the job. In your answer, explain what a customs broker does and how you worked with one in the past. If you do not have any experience working with customs brokers, you can talk about how you would go about finding one if needed.

Example: “I have extensive experience working with customs brokers. I have been a Freight Forwarder for the past five years and during that time, I have worked closely with customs brokers to ensure timely and accurate clearance of goods. I understand the importance of having strong relationships with customs brokers in order to facilitate smooth import/export operations.

I am familiar with all aspects of customs regulations and procedures including tariff classification, origin determination, valuation, and duty drawback programs. I also have experience preparing documents such as commercial invoices, packing lists, certificates of origin, and other necessary paperwork required by customs authorities. Furthermore, I have experience dealing with customs audits and resolving any issues that may arise.”

22. How do you ensure accurate delivery times for shipments?

Freight forwarding requires a lot of attention to detail, and this question helps the interviewer assess your organizational skills. Use examples from your experience that show you can plan ahead and meet deadlines.

Example: “I understand the importance of accurate delivery times for shipments, and I take a proactive approach to ensure that they are met. First, I stay up-to-date on changes in regulations and industry trends that may affect shipment timelines. This allows me to anticipate any potential delays before they occur.

Next, I work closely with my clients to develop an efficient shipping plan that meets their needs. I use data analysis to identify areas where improvements can be made, such as reducing transit time or finding more cost-effective routes. Finally, I monitor each shipment throughout its journey to make sure it is delivered on time. If there are any issues, I quickly communicate them to the client and provide solutions to get the shipment back on track.”

23. Are there any specific software programs or systems that you are familiar with?

Freight forwarders use a variety of software programs and systems to complete their work. The interviewer may ask this question to determine if you have experience using the company’s preferred system. Before your interview, research the types of software that the company uses. In your answer, let the interviewer know which ones you are familiar with and explain why you feel confident using them.

Example: “Yes, I am very familiar with a variety of software programs and systems related to freight forwarding. I have extensive experience using the most popular transportation management systems (TMS) such as Descartes, MercuryGate, and Kuebix. I also have experience working with other industry-specific software like Freightos, CargoWise One, and Transwide.

In addition to these programs, I am well-versed in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook. I am also comfortable learning new software quickly and efficiently. My ability to learn quickly has enabled me to stay up to date with the latest technology and trends in the freight forwarding industry.”

24. Do you have experience negotiating rates with carriers and other vendors?

Freight forwarders often need to negotiate rates with carriers and other vendors. Employers ask this question to learn about your experience negotiating contracts and how you approach these situations. Use your answer to explain that you have negotiated rates in the past, but also share a specific example of when you did so successfully.

Example: “Yes, I have extensive experience negotiating rates with carriers and other vendors. During my time as a Freight Forwarder, I have successfully negotiated competitive rates for clients while maintaining strong relationships with the carriers and vendors. My ability to negotiate effectively has enabled me to save money for my clients and ensure that they receive the best possible service.

I understand the importance of having reliable partners in the freight forwarding industry and strive to develop long-term relationships with all parties involved. I am confident that I can bring this same level of expertise to your organization and help you achieve your desired results.”

25. Have you ever had to troubleshoot a problem with a shipment? If so, how did you handle it?

Freight forwarding is a complex process that requires you to have excellent problem-solving skills. Employers ask this question to see if you can use your critical thinking and analytical skills to solve problems quickly. In your answer, share an example of how you used your problem-solving skills to fix a shipment issue.

Example: “Yes, I have had to troubleshoot a problem with a shipment in the past. The most important thing for me when dealing with any issue is to remain calm and assess the situation. I take time to review all of the details and then create an action plan. In this particular instance, I was able to identify that the delay was due to an incorrect address on the shipping label. Once I identified the cause, I contacted the shipper and provided them with the correct address. I also worked with the carrier to ensure that the package was rerouted and delivered as quickly as possible. Finally, I kept both parties updated throughout the process so they were aware of the progress.”