20 Gallagher Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Gallagher.

When it comes to interviewing for a position at Gallagher, there are a few key things to keep in mind. First and foremost, be prepared to discuss your experience in the insurance industry and your knowledge of risk management principles. The interviewer will also want to know about your customer service skills and your ability to work in a fast-paced environment. In addition, be prepared to answer questions about your ability to use various computer programs and systems. Finally, be sure to have a few questions of your own ready to ask the interviewer about the position and the company. By being prepared and doing your research, you can set yourself up for success in your Gallagher interview.

Gallagher Interview Process

The interview process at Gallagher can vary depending on the position you are applying for. For entry-level positions, you can expect to have one or two interviews, while more senior positions may have up to four interviews. The difficulty of the questions asked will also depend on the role you are interviewing for. Generally speaking, the interview process is informal and relaxed, so you should be prepared for others in the office to join in and ask you questions.

1. What are your career goals with Gallagher?

Gallagher is a large company with many opportunities for growth. Your answer to this question should show the interviewer that you are ambitious and want to advance in your career. You can talk about how you plan to grow within Gallagher, or you can mention other goals you have outside of work.

Example: “I am very excited to join the Gallagher team because I believe it’s an excellent opportunity for me to learn more about insurance and risk management. My goal is to become a top producer at Gallagher by my third year here. I also hope to get my Certified Insurance Counselor designation within two years.”

2. How would you handle an irate client?

This question can help interviewers assess your customer service skills. They want to know that you have the ability to diffuse a situation and keep clients happy. In your answer, try to highlight how you would use your communication skills to solve the problem.

Example: “I once had a client who was upset because they were having trouble getting in touch with me. I apologized for not responding to their emails sooner and explained that I was out of town on business. The client seemed satisfied with my explanation and said they understood. If I ever encountered an irate client again, I would make sure to respond to them as quickly as possible. I would also do everything I could to resolve the issue.”

3. Describe a time where you had to deal with difficult coworkers, how did you handle it?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering this question, it can be helpful to describe a specific situation where you had to work with someone who was difficult to get along with or didn’t have the same goals as you.

Example: “In my previous position, I worked with a coworker who would often come in late and leave early. This made it challenging for me to complete all of my tasks on time because I had to cover for them when they were out of the office. After talking to them about the issue, we came up with a solution that involved them working from home one day per week so I could focus on completing my own work.”

4. Tell me about something that has recently changed in the insurance industry and why it is important.

This question is a great way to see how much you know about the insurance industry and how it has changed over time. It also shows your ability to adapt to change, which is an important skill for any employee in any field.

Example: “The biggest change I’ve seen recently is the increase of digitalization within the industry. There are now many companies that offer online quotes and applications, as well as mobile apps that allow customers to track their claims and communicate with their agents more easily. This is important because it allows consumers to get information faster and makes it easier for them to do business with us.”

5. Why do you want to work at Gallagher?

This question can help the interviewer learn more about your motivations for applying to their company. They may want to know what attracted you to Gallagher and how you plan to contribute to its success.

Example: “I’ve always been interested in insurance, but I didn’t realize there was a career path until my senior year of college. My professor introduced me to Gallagher, and I immediately knew this is where I wanted to work. The company’s reputation for excellence is well-known, and I’m excited to be part of that culture. I also love the idea of working with a team of experts who are passionate about helping others.”

6. How do you think the growing market for technology will impact the insurance industry?

The insurance industry is constantly changing, and employers want to know that you’re aware of these changes. Use your answer to show the interviewer how you can adapt to new technology and use it to benefit their company.

Example: “I think the growing market for technology will have a huge impact on the insurance industry. As more people adopt smart home devices like Amazon’s Alexa or Google Home, I expect we’ll see an increase in voice-activated claims processing. This could be especially useful for companies like Gallagher who offer 24/7 customer service. Customers would be able to submit claims through their device without having to call anyone.”

7. What makes a good insurance agent?

This question is a great way to show your knowledge of the industry and how you can be an asset to Gallagher. When answering this question, it’s important to highlight your skills as they relate to the job description.

Example: “A good insurance agent has excellent communication skills, problem-solving abilities and attention to detail. They also have strong customer service skills and are able to work well in a team environment. I believe my ability to listen carefully, communicate clearly and solve problems makes me a great candidate for this position.”

8. Do you have any experience working on large projects from start to finish?

This question can help the interviewer understand your ability to work on a team and manage multiple projects at once. Use examples from previous jobs or school projects that highlight your organizational skills, time management abilities and teamwork skills.

Example: “In my last position as an insurance agent, I worked with a client who had several large construction projects going on at once. I helped them find coverage for all of their equipment and materials so they could focus on their business rather than worry about finding insurance. This experience taught me how important it is to have a good relationship with clients so they feel comfortable asking questions and sharing information.”

9. What software skills do you possess?

Gallagher requires its employees to have a variety of software skills. This question is asking you what specific computer programs you are familiar with and how they can benefit the company. When answering this question, list any relevant experience you have using Gallagher’s preferred software.

Example: “I am proficient in Microsoft Office Suite, including Word, Excel and PowerPoint. I also have some experience with Salesforce CRM, which I used at my previous job. I believe these skills would be beneficial to your organization because they allow me to create professional documents and presentations as well as track sales leads.”

10. Are you comfortable answering phone calls?

This question is a way for the interviewer to assess your communication skills. They want to know if you can speak clearly and professionally on the phone, as well as whether you have any experience doing so. If you do not have prior experience answering phones, be honest about it and explain that you are willing to learn how to do so.

Example: “I am comfortable speaking on the phone, although I haven’t had much experience doing so in my previous positions. However, I am eager to learn how to answer calls professionally and efficiently.”

11. Are you able to travel?

Travel is a common part of the job for Gallagher employees. The company needs people who can travel to meet with clients and help them find insurance policies that fit their needs. When you answer this question, make sure you explain your experience with traveling and how it has helped you in the past.

Example: “I have extensive experience with traveling. I’ve been on many business trips over the last five years, and I feel comfortable going to new places. In fact, I enjoy learning about different cultures and meeting new people. I think my ability to adapt to new situations will be an asset to your company.”

12. What sets you apart from other applicants?

This question is a great opportunity to highlight your unique skills and abilities. When answering this question, it can be helpful to think about what you enjoy most about working in the insurance industry.

Example: “I am passionate about helping people through difficult times. I love being able to provide solutions for my clients when they need them most. In my previous role as an underwriter, I helped a client who was struggling with their medical bills after having a baby. I worked closely with the client to find a solution that would help them pay off their debt while still providing for their family. It’s moments like these that make me feel so fortunate to have found a career in the insurance industry.”

13. Can you tell us about a time when you went out of your way to help a customer?

This question is a great way to show your interpersonal skills and how you can help others. When answering this question, think of a time when you helped someone who was having trouble with their insurance policy or claims process.

Example: “I had a customer once who called me because they were confused about the terms of their life insurance policy. They didn’t understand what some of the language meant and wanted to know if there was anything else they could do to lower their monthly payments. I explained everything to them in simple terms so that they understood it better. Then, I looked into their policy and found out that they qualified for a discount on their monthly payments. I told them about the discount and even lowered their payment by $50.”

14. How do you remain organized while handling multiple clients?

This question can help the interviewer understand how you plan your day and manage your time. Your answer should include a specific strategy or system that helps you stay organized, such as using a calendar or planner to track appointments and deadlines.

Example: “I use an online scheduling program to keep track of my daily tasks and appointments. I also have a monthly calendar where I write in important dates and deadlines for each client. This allows me to see at a glance which clients need attention and when they need it by. It’s also helpful to set reminders on my phone so I don’t forget any important events.”

15. Describe a time when you saw a problem within a company’s business model and proposed a solution.

This question is an opportunity to show your problem-solving skills and ability to think critically. When answering this question, it can be helpful to describe a situation where you used your critical thinking skills to analyze the issue and propose a solution that was accepted by management.

Example: “When I worked at my previous company, we had a client who was experiencing high claims costs due to their employees’ frequent injuries. The client’s insurance premiums were increasing each year because of these claims, so I met with the human resources department to discuss ways they could reduce employee injury rates. We decided to implement a new ergonomics program for all employees, which reduced workplace injuries by 20%.”

16. What type of environment do you feel most productive in?

This question can help the interviewer understand how you might fit into their company culture. Gallagher is a global organization, so it’s likely that your work environment will be different from what you’re used to. Consider asking about the company’s values and goals before answering this question.

Example: “I feel most productive when I have access to resources and support from my team members. In my last position, we had weekly meetings where we discussed our progress on projects and any challenges we were facing. This allowed me to get feedback on my work and ask questions if I needed help or clarification. It also helped us all stay motivated and focused on our goals.”

17. Can you give us an example of a time when you worked on a team?

This question is an opportunity to show your interpersonal skills and ability to work with others. When answering this question, it can be helpful to mention a specific project you worked on that involved teamwork.

Example: “In my current position as a claims adjuster, I work alongside other adjusters, underwriters and risk managers to evaluate insurance claims and determine the best course of action for our clients. In my previous role as a claims examiner, I worked in a team of three people where we would each take turns evaluating different aspects of a claim. This helped us learn from one another and develop our skills.”

18. What kind of tasks do you prefer to delegate to others?

This question can help the interviewer understand your management style and how you approach delegation. When answering this question, it can be helpful to mention a specific task that you enjoy delegating to others and why.

Example: “I prefer to delegate tasks that require creativity or problem-solving skills. I find that these types of tasks are more enjoyable for me when I am able to focus on them myself rather than having to oversee someone else’s work. For example, in my last role, I enjoyed working with clients who had unique insurance needs because I could use my creativity to come up with solutions that met their needs while also helping Gallagher meet its sales goals.”

19. Do you enjoy working independently or as part of a team?

This question helps the interviewer determine how you will fit into their organization. If they are looking for someone who works well on their own, emphasize your independent work style and skills. If they want someone who can collaborate with others, highlight your teamwork abilities.

Example: “I enjoy both working independently and as part of a team. I find that when I am working alone, I can focus more on my work and get it done efficiently. However, I also love collaborating with other people to solve problems or come up with new ideas. In my last position, I worked mostly by myself but occasionally collaborated with coworkers to complete projects.”

20. When was the last time you took initiative to make changes?

This question can help the interviewer understand your ability to take initiative and make positive changes in a work environment. Use examples from previous jobs or experiences that show you’re willing to try new things, solve problems and adapt to change.

Example: “At my last job, I noticed our team was having trouble staying on top of all our projects. We were working long hours and not getting everything done by deadlines. So, I brought up the issue at a weekly meeting with my supervisor. Together, we decided to hire another employee to help us manage our workload. This helped us get back on track and meet client expectations.”


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