20 GardaWorld Interview Questions and Answers

When it comes to security, GardaWorld is a company that knows its stuff. From cash logistics to risk consulting, this company provides a wide range of services to its clients. If you’re hoping to land a job with GardaWorld, you’ll need to be prepared to answer some specific interview questions about the company and its services.

In this article, we’ll give you a rundown of some of the most common GardaWorld interview questions. With these questions and answers in hand, you’ll be one step closer to impressing the hiring manager and landing the job you want.

GardaWorld Interview Process

The interview process at GardaWorld can vary depending on the position you are applying for. For some positions, like security guard, the process may be as simple as one phone interview followed by an in-person interview. For other positions, like Pre-Board Screening Officer, the process may include multiple interviews, tests, and a background check. Overall, the process is generally quick and easy, although it may vary depending on the position you are applying for.

1. What would you do if a client was unhappy with your service?

An interviewer may ask this question to assess your customer service skills. They want to know that you can handle conflict and resolve issues with clients in a professional manner. In your answer, try to show the interviewer that you have excellent communication skills and are willing to do whatever it takes to make sure customers are happy.

Example: “If a client was unhappy with my service, I would first apologize for any inconvenience or dissatisfaction they experienced. Then, I would find out what went wrong and how I could fix it. If there were any misunderstandings, I would take responsibility for them and explain exactly what happened. Finally, I would ensure that the client is satisfied with the resolution.”

2. Do you have military or law enforcement experience?

If you have experience in the military or law enforcement, your answer should reflect that. If you don’t, it’s okay to say you don’t but emphasize other relevant work experience.

Example: “I am a veteran of the United States Army and served as an infantryman for four years. I was deployed twice during my service, once to Afghanistan and once to Iraq. During my time in the army, I learned how to lead a team and solve problems under pressure. My training prepared me for many situations, including dangerous ones. After leaving the army, I worked as a security guard at a local mall where I used my skills to keep customers safe.”

3. Would you be comfortable staying in the same position for 8 hours?

This question is a way for the interviewer to understand your work ethic and how you feel about repetitive tasks. It’s important to show that you’re willing to do what it takes to get the job done, even if it means doing the same thing over and over again.

Example: “I’m comfortable staying in one position for 8 hours as long as I have breaks throughout the day. In my last role, I was responsible for monitoring security cameras all night. While this was challenging at times, I learned to take frequent breaks so I could stay focused on my task.”

4. Have you ever had to deal with an agitated customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you can diffuse a situation and keep customers happy. In your answer, try to highlight your communication and problem-solving skills.

Example: “In my last position as a security guard at an event venue, I had to deal with an upset customer who was waiting in line for the bathroom. The woman started yelling at me because she thought it was unfair that she had to wait so long when there were other bathrooms available. I calmly explained to her that all of the bathrooms were being cleaned and sanitized before each event. She apologized after I told her this and said she understood.”

5. How does GardaWorld’s mission and vision align with your values?

The interviewer may ask this question to learn more about your understanding of the company’s mission and values. Your answer should show that you have researched GardaWorld’s goals and objectives, and how they relate to your own career goals.

Example: “I am passionate about providing security solutions for businesses and individuals who need them most. I believe in GardaWorld’s commitment to protecting people and assets from harm, which is why I applied for a position with the company. I also share GardaWorld’s vision of being the best provider of security services by 2020.”

6. Why should we hire you over other candidates?

This question is a great opportunity to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your most relevant skills or experiences that relate to the job description.

Example: “I am confident I would make an excellent addition to GardaWorld because of my ability to work well in a team environment while also being able to take initiative when necessary. In my previous role as a security guard at XYZ Company, I was often tasked with patrolling large areas alone, but I always made sure to communicate any concerns I had to my supervisor so they could address them. This helped me learn how to balance taking initiative with communicating effectively.”

7. Can you tell us about a time you were working with a partner on a project and there was conflict, what happened?

This question is a great way to see how you handle conflict and your ability to work with others. When answering, it can be helpful to mention the steps you took to resolve the issue and what you learned from the experience.

Example: “In my last position as a security guard at an event venue, I was working with another security guard on a large event. We were both responsible for different areas of the event, but we also had to communicate about any issues that arose. One night, there was a power outage in our area, which caused us to lose communication with the rest of the team. I decided to go ahead and take care of the situation myself until we could reconnect.”

8. Describe a situation where you demonstrated leadership qualities.

As a security officer, you may be required to lead your team members in certain situations. Employers ask this question to see if you have any leadership experience and how it can benefit their company. In your answer, explain what made the situation require leadership and what skills you used to help resolve the issue.

Example: “In my previous position as a security guard at an event venue, I was tasked with leading a group of new hires on a night shift. The other guards were busy with other tasks, so I had to take charge of the entire team. We discussed our roles for the evening and reviewed safety procedures before starting work. Throughout the night, I noticed some of the new employees struggling with their duties. I helped them learn the ropes by answering questions and giving constructive feedback.”

9. Tell me about a time that you worked in a team setting.

Working in a team setting is an important part of the job, so it’s likely that your interviewer will ask you this question. This is your chance to show them how well you work with others and what skills you have that make you a good teammate.

Example: “I’ve worked in a team setting for most of my career, starting as a security guard at a local mall where I was one of many guards on duty. We all had different roles but we also helped each other out when needed. For example, if someone got sick or injured, another guard would cover their shift until they were able to return to work. It was a great experience because I learned how to work with people from all walks of life.”

10. Are you willing to work overtime when needed?

This question can help the interviewer determine if you’re willing to work long hours when necessary. It’s important to be honest in your answer and let them know that you are willing to do what it takes to get the job done.

Example: “Yes, I am willing to work overtime when needed. In my last position, I was often asked to stay late or come in early for special events. I understand that sometimes these things happen, so I’m prepared to put in extra time when required.”

11. Would you be able to travel regularly?

If the position requires you to travel, employers may ask this question to make sure you’re comfortable with it. If you are, they’ll likely want to know how often you’d be willing to do so and for how long. When answering this question, try to give a specific answer that shows your willingness to travel if necessary.

Example: “I’m happy to travel as needed. I understand that sometimes security professionals need to travel for weeks at a time. In my last role, I was required to travel once every two months for three weeks at a time. While it can be challenging to leave home for extended periods of time, I find that I enjoy getting to see new places.”

12. How much money are you looking to make?

This question is a common one in interviews, and it’s important to be honest. If you’re looking for more money than the job posting offers, it’s best to explain why you feel you deserve that salary.

Example: “I’m currently making $50,000 per year as an armed security guard at my current company. I know this position pays $40,000 per year, but I believe I am worth more because of my experience and education. I have been working toward becoming a certified private investigator, which will allow me to work on cases independently. This would give me the opportunity to make more money by finding new clients.”

13. How would you react if someone stole from a company that you were protecting?

This question is a behavioral test that can help the interviewer understand how you would react to a challenging situation. Your answer should show your commitment to upholding the law and protecting property, even if it’s not yours.

Example: “If I ever witnessed someone stealing from a company I was protecting, I would immediately call for backup and detain the person until my colleagues arrived. Once they were there, we would search the individual for any weapons or other contraband before escorting them out of the premises. If we found stolen goods on the individual, we would return them to the company.”

14. In which situations can you legally use force to protect yourself or others?

This question is designed to assess your knowledge of the law and how you apply it in your work. Your answer should show that you understand when force can be used, who can use it and what kind of force can be used.

Example: “I am aware of the laws regarding self-defense and defense of others. In general, I only use physical force if there is no other way to protect myself or someone else from harm. For example, if a person was attacking me with their fists, I would defend myself by punching them back. However, if they were using a weapon, I would not try to disarm them but instead call for help.”

15. How would you act if you saw one of our security guards being abusive towards clients?

This question is a way for the interviewer to assess your ability to manage and supervise employees. Your answer should show that you can be firm with your team members while still maintaining their respect.

Example: “I would first ask my employee what happened, and if they were in the wrong I would give them a verbal warning. If it was a repeat offense, I would suspend them without pay until we could meet again to discuss the situation further. If the client was at fault, I would apologize on behalf of our company and offer them a discount on future services.”

16. We want all of our employees to reflect our core values of integrity, respect, and professionalism. Provide an example of when you exhibited these traits.

The interviewer may ask you this question to learn more about your values and how they align with GardaWorld’s. To answer, think of a time when you demonstrated integrity, respect or professionalism in the workplace.

Example: “I believe that honesty is one of the most important traits for any security professional to have. When I was working as a private investigator, I had a client who hired me to find out if their spouse was cheating on them. The client suspected their husband was having an affair but didn’t want to confront him about it. Instead, they wanted me to follow him around and take pictures of him with his mistress.

I explained to the client that while I could do what they asked, I would not feel comfortable doing so. I told them that I believed there are better ways to handle infidelity than by hiring someone to spy on their partner. I suggested that instead of spying on their husband, they should talk to him about their concerns. They agreed and decided to tell their husband about their suspicions. He admitted to being unfaithful and apologized. They worked through their issues and stayed together.”

17. Where do you see yourself in 5 years? 10 years?

This question is a great way to learn about your potential employee’s career goals. It also helps the interviewer understand how long they might be able to work with you if you’re hired. When answering this question, it can be helpful to think of what you want to accomplish in your career and how GardaWorld could help you achieve those goals.

Example: “I see myself working for GardaWorld as an executive director by 10 years from now. I would like to continue growing my skills and knowledge within the security industry while helping others do the same. GardaWorld has such a strong reputation in the security industry, so I know that working here would help me reach my career goals.”

18. Tell me about a time when you disagreed with your manager, how did you handle it?

This question can help the interviewer understand how you handle conflict and whether or not you’re able to work well with others. When answering, it’s important to show that you can be respectful of authority while also standing up for yourself when necessary.

Example: “I once disagreed with my manager about a security plan at an event. I knew he was trying his best, but I felt like we needed more guards than what he had planned. I approached him respectfully and explained why I thought there should be more guards. He listened to me and agreed to add more guards to the plan.”

19. Describe a time when you provided excellent customer service.

Customer service is an important part of working in the security industry. Employers ask this question to make sure you have experience interacting with customers and can provide them with quality service. Use your answer to explain a time when you helped a customer solve a problem or provided excellent support.

Example: “When I worked as a security guard at a local mall, I noticed that one of my coworkers was having trouble with his radio. He couldn’t communicate with other guards on his team, so I offered to help him fix it. After taking a look at the radio, I realized that he needed a new battery. I went to the supply closet and grabbed a spare battery for him. He thanked me for helping him get back up and running.”

20. What would you say is the most important aspect of being a good security guard?

This question is a great way to show your knowledge of the industry and how you can apply it. When answering, consider what skills are most important for security guards and which ones you have.

Example: “I believe that communication is the most important skill in being a good security guard. You need to be able to clearly communicate with other employees and customers so everyone understands each other. I also think it’s important to remain calm under pressure because there may be times when things get hectic. Being able to stay calm will help me keep others calm as well.”