20 GeBBS Healthcare Solutions Interview Questions and Answers

If you’re interviewing for a job at GeBBS Healthcare Solutions, you’ll want to be prepared to answer questions about your experience with revenue cycle management (RCM). In this article, we’ll give you some tips on how to answer common RCM interview questions so you can land the job you want.

GeBBS Healthcare Solutions Interview Process

The interview process at GeBBS Healthcare Solutions can vary depending on the position you are applying for. However, most positions will require at least one written aptitude test, followed by an HR round and a manager round. For some positions, such as medical coding, you may also be required to take a typing test. The entire process can take up to a full day.

1. Why do you want to work at GeBBS Healthcare Solutions?

This question can help the interviewer get to know you better and understand why you are a good fit for their organization. Use your answer to highlight some of the company’s values or goals, and explain how they align with your own career goals.

Example: “I want to work at GeBBS Healthcare Solutions because I am passionate about helping healthcare organizations succeed. In my last role as an RCM specialist, I helped several hospitals improve their revenue by implementing new strategies and processes. I enjoy working in this industry because I feel like I make a difference every day.”

2. What is your experience with medical coding and billing?

GeBBS Healthcare Solutions is a coding and billing company, so it’s important that the candidate has experience with these processes. Your answer should include your level of expertise in medical coding and billing as well as any certifications you have.

Example: “I’ve been working in healthcare for five years now, and I’ve always had an interest in coding and billing. So, I took some courses to learn more about coding and billing software. I also completed my Certified Professional Coder (CPC) certification last year.”

3. How would you handle a difficult customer?

GeBBS Healthcare Solutions is a company that works with healthcare providers, so it’s likely you’ll be interacting with patients and their families. Employers ask this question to make sure you have the interpersonal skills necessary for customer service. In your answer, show that you can empathize with customers while also remaining professional.

Example: “I’ve worked in healthcare before, so I know how stressful it can be when things don’t go as planned. If a patient or family member was upset with me, I would first try to understand where they’re coming from. Then, I’d apologize for any inconvenience we caused them and explain what steps we’re taking to ensure it doesn’t happen again.”

4. Do you have any experience working in healthcare?

This question is a great way to show the interviewer that you have experience working in healthcare and can apply your skills from previous jobs. If you don’t have any experience, consider discussing how you would adapt to this type of work environment.

Example: “I worked as an emergency room nurse for five years before moving into my current role as a software engineer. I am very familiar with the challenges of working in a hospital setting and know what it takes to provide quality care while managing patient records efficiently.”

5. Have you had any experience working remotely?

GeBBS Healthcare Solutions is a remote-friendly company. They want to know if you have experience working remotely and how well you can manage your time without the presence of an office manager or supervisor.

Example: “I’ve worked remotely for two years now, and I love it. It’s nice not having to commute to work every day, and I find that I’m more productive when I don’t have to worry about getting ready in the morning or rushing out the door at night. I use my calendar religiously to keep track of deadlines and appointments, and I make sure to set aside time each day to check in with my team members.”

6. Tell me about a time where you had to multitask and prioritize a number of projects.

This question can help an interviewer understand how you manage your time and prioritize tasks. Use examples from previous work experience to highlight your ability to multitask and prioritize projects effectively.

Example: “In my last role, I was responsible for managing the revenue cycle of a hospital while also overseeing the billing operations department. This required me to oversee multiple departments and ensure that all staff members were performing their duties efficiently. In this position, I learned how to delegate responsibilities to other team members and provide them with the tools they needed to complete their jobs.”

7. Describe your experience dealing with confidential information.

GeBBS Healthcare Solutions is a company that handles sensitive information. Your answer to this question will show the interviewer how you handle confidential information and whether you have experience with handling it.

Example: “I am very aware of the importance of keeping patient information private. I always make sure to keep my devices secure, including password-protected computers and phones. I also never leave documents containing confidential information unattended. In my last position, I was responsible for maintaining medical records in an organized fashion. This included scanning paper files into digital format and storing them securely.”

8. What type of computer software are you familiar with?

GeBBS Healthcare Solutions uses a variety of computer software, including Microsoft Office and other applications. Your answer should show that you have experience using these programs or similar ones. If you don’t have any experience with the specific software GeBBS Healthcare Solutions uses, consider mentioning another type of program you are familiar with.

Example: “I am very comfortable working with Microsoft Office products, such as Word, Excel and PowerPoint. I also have some experience with Salesforce, which is an application used for customer relationship management (CRM). In my previous role, I was responsible for entering data into the CRM system.”

9. Are you comfortable using multiple programs simultaneously?

This question is an opportunity to show your ability to multitask and prioritize tasks. You can highlight your organizational skills, attention to detail and time management abilities by explaining how you use multiple programs at once while still completing projects on time.

Example: “I am comfortable using multiple programs simultaneously because I have experience working in a busy healthcare environment where I had to manage multiple patients’ medical records, insurance information and billing details all at the same time. In my last position, I was responsible for managing patient accounts, processing payments and filing claims with insurance companies. I learned that it’s important to stay organized and keep track of everything so I could complete my work efficiently.”

10. Can you tell me about a time when you were asked to do something that conflicted with your ethical standards, how did you handle it?

This question is a great way to learn more about an applicant’s moral compass and how they make decisions. It can also help you determine if the candidate would be able to fit in with your company culture, which is important for any business that values its employees as part of their brand.

Example: “I once worked at a hospital where we were encouraged to upsell patients on additional services during our initial consultations. I found this practice to be unethical because it was often difficult to know what a patient truly needed when they came in for treatment. I spoke with my manager about my concerns, and she agreed to allow me to offer only the standard care options to patients.”

11. Describe your experience with collections.

Collections is a key part of the revenue cycle management process. Interviewers may ask this question to learn more about your experience with collections and how you’ve handled them in the past. Use examples from previous work experiences to describe what you did, why you did it and the results you achieved.

Example: “In my last position as an RCM specialist, I was responsible for managing accounts receivable and performing first-party collections. My team and I developed a system that helped us identify patients who were at risk of not paying their bills on time. We then implemented strategies to help these patients pay their bills before they became delinquent. This resulted in a 20% increase in our collection rate.”

12. If hired, what would be your approach to collecting past due accounts?

This question is an opportunity to show your knowledge of the RCM process and how you would apply it in a healthcare setting. Your answer should include steps for identifying past due accounts, contacting patients and following up on unpaid bills.

Example: “I would first identify all patients who have not paid their bill within 30 days of receiving it. I would then contact them by phone or email to discuss their account and offer payment options. If they are unable to pay the full amount at that time, I would work with them to create a plan to pay off their debt.”

13. What are some strategies you use to stay organized?

GeBBS Healthcare Solutions is looking for candidates who can keep track of important information and deadlines. Your answer should show that you have a system in place to stay organized, such as using an online calendar or planner.

Example: “I use Google Calendar to manage my schedule and set reminders for upcoming appointments and tasks. I also use the Notes app on my phone to create checklists so I can remember everything I need to do at work. This helps me feel more prepared when I start my day.”

14. Provide an example of a situation in which you had conflicting priorities. How did you manage the situation?

When an interviewer asks you to provide an example of a time when you had conflicting priorities, they are trying to learn more about how you handle stressful situations. Use your answer to highlight your problem-solving skills and ability to prioritize tasks effectively.

Example: “In my previous role as a revenue cycle specialist, I often had multiple projects that required my attention at the same time. One day, for instance, I was working on a project that involved contacting patients who were overdue on their payments. At the same time, however, I also needed to contact new patients to set up appointments. In this situation, I used my organization and communication skills to ensure that all of my responsibilities were met.”

15. Describe a time when you dealt with a large volume of tasks, how did you keep track of them all?

This question can help interviewers understand how you manage your time and prioritize tasks. Use examples from previous work experience to show that you have the ability to multitask effectively.

Example: “In my last role, I was responsible for managing a large team of nurses who worked in different departments. One day, I received an urgent call from one of the nursing managers about a patient who had just been admitted to the hospital. The manager told me they were short-staffed and needed more nurses on their floor immediately.

I quickly pulled up our staffing schedule and saw we had several open shifts. I assigned two additional nurses to the floor where the manager was working and notified them of the change. This allowed the manager to focus on caring for their patients while I handled other important tasks.”

16. We value transparency here at GeBBS Healthcare Solutions. How important do you think transparency is in the workplace?

This question is a great way to determine how much you value transparency in the workplace. Transparency can be an important part of any work environment, and it’s especially important for healthcare organizations because they’re often dealing with sensitive information.

Example: “Transparency is extremely important in the workplace. It allows everyone to feel like they have access to the same information and that their opinions are valued. I think this is especially important in healthcare where there are so many regulations about patient privacy. If everyone knows what’s going on, then we can all do our jobs better.”

17. Tell us about a time where you had to communicate complex information.

This question can help interviewers understand how you might communicate with patients and other healthcare professionals. Use examples from your experience to show that you can effectively explain complex information in a way that’s easy for others to understand.

Example: “In my last position, I was responsible for training new employees on our revenue cycle management software. This required me to give presentations about the software to multiple departments within the hospital. To make sure everyone understood the material, I used visuals and provided real-world examples of how the software could be useful. By explaining things clearly, I helped trainees learn more quickly and efficiently.”

18. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you might fit into their team. While it’s important to be honest, try to choose a weakness that isn’t too detrimental to your career or personal life.

Example: “My biggest weakness is my attention to detail. I am always looking for ways to improve in this area, but sometimes I miss small mistakes when entering data. To combat this, I have started using an online proofreading tool to check my work before submitting reports.”

19. What are some things that motivate you?

Employers ask this question to learn more about your personality and how you might fit in with their team. When answering, try to include a few personal details that show your unique background or interests.

Example: “I am motivated by the satisfaction of helping others. I love being able to use my skills to make someone’s life easier. In fact, I have been volunteering at a local hospital for over five years now. I started out as an unpaid volunteer, but after a year they offered me a part-time job. Now I work there full time while still volunteering one day per week.”

20. Would you say you are a self-motivated person?

This question is a great way to determine how much initiative you take in your work. Employers want to know that you can complete tasks without needing constant supervision, so it’s important to show them that you are self-motivated and driven by results.

Example: “I would say I am definitely a self-motivated person. Throughout my career, I have always been the type of employee who takes initiative on projects and assignments. I feel like this has helped me excel in my previous roles because I was able to get ahead of deadlines and stay productive even when there wasn’t as much direction from management.”