20 Global Payments Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Global Payments, you’ll need to know how to answer some specific interview questions.

Global Payments is a transaction processing company that offers services through their high-speed, robust electronic information networks. As such, they’re looking for candidates who are knowledgeable about the industry and have the skills to match.

In this article, we’ll give you some tips on how to prepare for your interview with Global Payments. We’ll also provide some sample questions and answers that you can use to practice your responses.

With these resources at your disposal, you’ll be one step closer to acing your interview and landing the job you want.

Global Payments Interview Process

The interview process at Global Payments is generally positive, with most candidates finding it to be a fairly seamless process. However, some candidates have found the process to be more difficult than others. Overall, the hiring process usually takes about 4 weeks from start to finish.

The first step in the process is typically a phone call with a recruiter, followed by an interview with the team. For some positions, there may also be a written assessment. After the initial interviews, candidates are usually asked to complete a background check and pre-employment drug screening. Finally, candidates are extended a written offer and given a start date.

1. Give us an example of a time you had to problem solve.

When answering this question, it can be helpful to provide an example of a time you used your critical thinking skills and problem-solving abilities to solve a challenge or issue. This can help the interviewer understand how you approach challenges in your work and highlight your ability to use your knowledge and experience to find solutions.

Example: “In my previous role as a senior operations manager for a large financial institution, I had to address a situation where one of our clients was experiencing delays with their funds transfers. After speaking with the client, they informed me that they were having issues with their account balance. I immediately began working with my team to investigate the issue further. We discovered that there was a discrepancy between the number of transactions we processed and the amount of money the client reported missing from their account.”

2. What are the most important factors in selecting a payment processing system?

This question helps the interviewer evaluate your knowledge of payment processing systems and how you select one for a company. Use examples from previous experience to explain what factors you consider when selecting a system, such as cost, speed, security and customer service.

Example: “I would first look at the cost of the system, including setup fees, monthly fees and transaction fees. I also consider the speed of the system, which is important because it can affect customer satisfaction if there are delays in processing payments. Security is another factor that’s important to me because I want to ensure that all transactions are secure. Finally, I look at customer service options, especially if I have questions about the system or need help with any issues.”

3. Can you tell me about your experience with managing teams?

This question is an opportunity to discuss your leadership skills and how you’ve managed a team in the past. If you have experience managing teams, describe what it was like and if you had any challenges with it. If you don’t have direct management experience, you can talk about other ways you’ve led or organized projects.

Example: “I’ve been working as a senior developer for five years now, so I’ve gained some valuable experience leading my own team of developers. In this role, I’m responsible for hiring new employees, training them on our processes and ensuring they’re meeting their goals. I also manage the budget for my department, which requires me to make sure we’re spending money wisely.”

4. Why do you want to work at Global Payments?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional qualities that align with Global Payments’ values and goals.

Example: “I want to work at Global Payments because I am passionate about providing excellent customer service, and I believe this is an organization that shares my commitment to quality. In my last role as a teller, I was able to provide customers with fast and friendly service, and I hope to continue doing so in this position.”

5. Tell me about a time when you struggled to meet a deadline, what did you do to resolve it?

This question can help the interviewer understand how you handle pressure and whether or not you have experience working under tight deadlines. Use examples from your previous job to highlight your ability to work quickly and efficiently, even when faced with challenging situations.

Example: “In my last role as a senior developer for a software company, I was tasked with creating an application that would allow users to make payments online using their mobile devices. The deadline for this project was two weeks away, but I knew it could take me longer than that to complete. So, I worked late nights and weekends to ensure I met the deadline on time.”

6. How would you handle having to solve an issue for a customer that was not your fault?

This question can help the interviewer understand how you handle customer complaints and whether you have experience with handling difficult customers. Use examples from your previous work experience to show that you are able to solve problems for customers, even if it’s not your fault.

Example: “In my last position as a payment processor, I had a customer who was upset because they didn’t receive their funds on time. However, when I looked into the issue, I found out that the funds were sent on time but the recipient bank held onto the funds for an additional week before releasing them. The customer was very happy once I explained the situation.”

7. Do you have any experience working with companies from other countries?

This question can help the interviewer determine if you have experience working with a diverse group of people. If you do, they may ask you to describe your experiences and how they helped you develop skills that are relevant to this role.

Example: “I worked for an international company where I was responsible for processing payments from customers in over 100 countries. This required me to work with employees who spoke different languages and had varying cultural backgrounds. To ensure we were all on the same page, I developed a system where my team could communicate effectively through email and translate documents into multiple languages. We also used video conferencing software so our remote workers could participate in meetings.”

8. Describe how you manage conflict on a team project.

Teamwork is an important skill for employees in a global payments company. The interviewer may ask this question to learn more about your ability to collaborate with others and resolve conflict. Use examples from previous work experiences or describe how you would handle conflict on a team project.

Example: “I believe that conflict can be beneficial when handled appropriately. In my last role, I had the opportunity to lead a large project where we needed to integrate new software into our existing system. There were several different departments involved in the project, so there was some disagreement over who should take charge of certain aspects of the integration.

I met with each department head to discuss their concerns and find solutions that worked for everyone. We ended up dividing the project into smaller tasks based on each department’s expertise. This allowed us to complete the project successfully within the deadline.”

9. Do you have experience handling and analyzing large amounts of data?

This question can help the interviewer determine if you have experience with handling large amounts of data and how you might handle similar situations in your new role. Use examples from previous work to show that you are capable of working with large amounts of data and analyzing it effectively.

Example: “In my last position, I was responsible for monitoring all incoming payments and outgoing funds. This required me to monitor thousands of transactions each day. To do this, I used a variety of software programs to analyze the data and ensure everything was accurate. I also had to make sure there were no discrepancies or errors in any of the transactions.”

10. In your opinion, what is the biggest challenge that the financial industry will face over the next 5 years?

This question is a great way to gauge the candidate’s knowledge of current trends in the financial industry. It also allows you to see how they might approach challenges that arise during their time with your company.

Example: “The biggest challenge I think the financial industry will face over the next 5 years is security. With cybercrime on the rise, it’s important for companies like yours to have employees who are committed to keeping customer information safe and secure. In my previous role as an IT specialist, I developed several strategies for improving our security measures. This helped us reduce instances of fraud by 20%.”

11. Tell me about a time when you took initiative on a project.

This question can help an interviewer learn more about your problem-solving skills and ability to take initiative. Use examples from previous work experiences that show you’re a self-starter who’s willing to take on new challenges.

Example: “At my last job, I noticed our company was missing out on some sales because we didn’t have the technology to accept international credit cards. I spoke with my manager about it, and together we decided to apply for a grant through the state government to fund the project. We were successful in getting the grant, and I worked with IT to implement the necessary software.”

12. If hired, what challenges would you anticipate facing during your first year as a software engineer?

This question is an opportunity to show your ability to adapt and overcome challenges. When answering this question, it can be helpful to think about the most challenging aspect of a previous job and how you overcame that challenge.

Example: “The biggest challenge I anticipate facing in my first year as a software engineer for Global Payments would be learning the company’s proprietary programming language. However, I am committed to overcoming this challenge by dedicating time each day to studying the language and asking questions when needed.”

13. Which aspects of software development interest you the most?

This question helps the interviewer understand your technical skills and how you apply them to a job. Use examples from previous experience to show that you have an interest in software development, but also that you can use those skills to solve problems and complete tasks.

Example: “I’m interested in learning new programming languages because I find it interesting to see how different languages are structured and what they’re capable of doing. In my last role, I learned Python as part of our company’s training program, which helped me learn more about coding and how to apply it to real-world situations. I’ve found that being able to code has been helpful when troubleshooting issues with programs or applications.”

14. We encourage all of our employees to be innovative and creative. Have you ever worked in an environment where innovation was encouraged?

This question can help the interviewer learn more about your ability to work in a team environment and how you approach new challenges. Use examples from previous jobs or school projects where you helped implement change or develop new processes.

Example: “In my last role, I worked with a team of developers who were tasked with creating a new payment processing system for our company. We had to create an entirely new platform that would integrate with our current systems while also being user-friendly for customers. The project took several months to complete, but we were able to successfully launch the new system on time.”

15. What do you think sets Global Payments apart from their competitors?

This question can help the interviewer get to know your knowledge of the industry and how you compare different companies. Use examples from your experience working with Global Payments or other payment processing companies to highlight what makes them unique.

Example: “I think one thing that sets Global Payments apart is their commitment to customer service. I’ve worked with several other payment processors, and I find that Global Payments has some of the best customer support representatives. They are always willing to go above and beyond to ensure customers have a positive experience using their services.”

16. What has been your greatest professional accomplishment so far?

This question can help the interviewer get to know you better and understand what motivates you. It also helps them determine if your skills match those needed for this role. When answering, think of a professional accomplishment that is relevant to this position.

Example: “My greatest professional accomplishment was when I helped my team meet our goal of processing over $1 billion in transactions within one month. This was a challenging goal, but we were able to achieve it by working together as a team and using innovative strategies to process payments more efficiently.”

17. What do you like most about working with computers?

This question is a great way to learn more about the candidate’s technical skills and how they interact with computers. You can also use this opportunity to see if they have any experience working with specific computer programs or operating systems.

Example: “I love that I get to work with computers every day, but what I really enjoy most is learning new things. When I started my career as an IT specialist, I was excited to learn everything I could about different software programs and hardware configurations. Now, I’m always looking for ways to improve my knowledge of technology so I can help others do the same.”

18. Do you prefer working alone or as part of a team?

This question can help the interviewer determine how you might fit into their organization. If your potential employer is a smaller company, they may value someone who prefers to work alone and focus on one task at a time. However, if they are a larger company that values teamwork, they may be more interested in hiring someone who enjoys collaborating with others.

Example: “I prefer working as part of a team because I enjoy sharing my knowledge and expertise with others. In previous positions, I have been able to lead teams of other processors when needed. I find it helpful to delegate tasks so everyone can learn new skills and take on different responsibilities.”

19. Have you worked in an environment where you were given minimal direction?

This question can help the interviewer understand how you respond to uncertainty and ambiguity. Use your answer to highlight your ability to work independently, solve problems and make decisions when necessary.

Example: “In my previous role as a senior software developer for an e-commerce company, I was given minimal direction on what projects I would be working on each day. This allowed me to prioritize tasks based on deadlines and client needs. However, if I needed additional guidance or clarification on a project, I could always reach out to my supervisor.”

20. What qualities do you think make a successful leader?

A leader is someone who can motivate and inspire others to achieve goals. A hiring manager may ask this question to learn more about your leadership style and how you would apply it in a new role. When answering, think of the qualities that have helped you succeed in previous roles.

Example: “I believe that leaders should be approachable and available to their team members. I also think it’s important for leaders to set an example by working hard themselves. In my last position as a senior processor, I noticed that our department had some challenges with meeting deadlines. I decided to take on extra work myself so that I could show my team how to meet expectations. This inspired them to do the same, and we were able to improve our performance.”