20 Glovo Interview Questions and Answers

As a courier service, Glovo is responsible for the timely delivery of products ordered through its mobile application. To ensure that its couriers are up to the task, the company conducts interviews to assess their skills and abilities.

If you’re applying for a job at Glovo, you can expect to be asked questions about your customer service skills, your experience with the Glovo app, and your ability to handle time-sensitive deliveries. You may also be asked to provide a demonstration of your courier skills.

To help you prepare for your interview, we’ve compiled a list of sample Glovo interview questions and answers.

Glovo Interview Process

The interview process at Glovo can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with HR and one with a manager or other relevant staff member. For some positions, there may also be a technical interview and/or a case study. The entire process can take anywhere from a few days to a few weeks.

Overall, reviewers found the interview process to be fair, although some noted that it could be improved in terms of communication and professionalism. Additionally, some reviewers felt that the interview questions were not always relevant to the role they were interviewing for.

1. Why do you want to work at Glovo?

Glovo is a fast-growing company that’s expanding its courier services to new locations. Employers ask this question to make sure you’re passionate about the job and understand what it offers. Before your interview, read through Glovo’s career page to learn more about the company. Think of reasons why you want to work for them specifically.

Example: “I’m excited to apply for this position because I’ve been using Glovo for over a year now. It’s such an easy way to get things delivered without having to leave my house. I love how convenient it is, so I would love to be part of a team that makes that experience even better. I also think Glovo has a lot of room for growth, which excites me as someone who wants to advance their career.”

2. Tell me about a time when you had to deal with an upset customer, how did you handle it?

Glovo is a courier service, so you may have to deal with upset customers from time to time. Employers ask this question to make sure that you know how to handle customer complaints and can do so in a professional manner. In your answer, try to show the interviewer that you are empathetic and willing to help customers solve their problems.

Example: “I once had an upset customer who was having trouble receiving her order. I apologized for the inconvenience and offered to refund her money or send another delivery free of charge. She decided she wanted the second delivery, so I sent it out right away. The next day, she called me again saying she still hadn’t received her package. I apologized again and told her I would send yet another delivery at no extra cost. This time, she said she received it within two days.”

3. What is your experience working in sales and what strategies do you use for closing deals?

Glovo is a courier service that also sells products. As such, the company needs employees who can sell and close deals for customers. Your answer should show your sales experience and how you approach closing deals with clients.

Example: “I have worked in sales for five years now. I started out as an entry-level salesperson at a local electronics store where I learned about different strategies to close deals. One of my favorite strategies was asking open-ended questions to get more information from the customer. This helped me understand their needs better so I could offer them solutions that met their requirements.”

4. How would you describe yourself as an account manager?

Account managers are responsible for managing the relationship between a company and its customers. They ensure that their clients receive excellent service, so it’s important to be able to describe yourself as an effective account manager in your interview.

Example: “I am very customer-oriented, which is why I enjoy working with Glovo. I always make sure my clients have everything they need and that they’re happy with our services. I also like to think of myself as a problem solver because I’m good at finding solutions to issues that arise during deliveries.”

5. Have you worked on any projects that involved data analysis? If so, what were the results of that project?

Glovo is a company that relies heavily on data analysis to ensure its customers receive their products in the fastest and most efficient way possible. Your answer should show your ability to work with data, analyze it and use it to make decisions.

Example: “I worked at my previous job as an operations manager for a small courier service. We used our own software to track all of our drivers’ routes and deliveries. I noticed one driver was consistently late to his scheduled pickups. After analyzing the data, we found he had been making multiple stops along his route before reaching his final destination. By changing his delivery schedule, we were able to save the company money.”

6. Do you have experience using SQL?

Glovo uses SQL, or Structured Query Language, to store and manage data. This database language is used by many businesses for its ability to organize large amounts of information in a way that’s easy to access and use. If you have experience using SQL, let the interviewer know about your knowledge and skills with this language. If you don’t have any experience with SQL, explain that you’re willing to learn it if hired.

Example: “I’ve worked with SQL before at my previous job. I’m familiar with how to create tables, insert records, update existing records and delete records from tables. I also understand the importance of creating primary keys and foreign keys when working with databases.”

7. Give us an example of a time where you had to prioritize multiple tasks.

This question is a great way to assess your time management skills and ability to work under pressure. When answering this question, it can be helpful to mention the steps you took to prioritize your tasks and how they helped you complete them on time.

Example: “In my previous role as an assistant manager at a retail store, I had to manage multiple employees while also handling customer service issues. To help me stay organized, I created a daily schedule for each employee that included their specific responsibilities and when they were expected to perform them. This allowed me to check in with employees throughout the day to ensure they were completing their tasks and address any concerns or questions they may have had.”

8. Describe a situation where you had to explain technical information to a non-technical person. How did you approach this situation?

This question can help the interviewer understand how you communicate with others and your ability to explain technical information. Use examples from previous jobs or personal experiences where you had to simplify complex ideas for someone who wasn’t familiar with them.

Example: “In my last job, I was responsible for training new employees on our inventory system. The system we used was a little more complicated than most because it tracked products that were in different locations. For this reason, I made sure to thoroughly explain each aspect of the system so everyone understood how it worked.”

9. What is your typical day like as a software engineer?

This question can help the interviewer get a better idea of what your daily responsibilities are and how they align with those of Glovo. Your answer should include details about your typical day, including any tasks you perform regularly and any challenges you face.

Example: “My typical day as a software engineer starts at 8 a.m., when I check my email to see if there are any urgent issues that need to be addressed immediately. Then, I start working on my most important task for the day, which is usually developing new features or fixing bugs in existing code. After lunch, I’ll work on smaller tasks like updating documentation or testing new code. Finally, I’ll review all of my work before leaving at 5 p.m.”

10. What are some examples of challenges faced by an account manager?

Account managers are responsible for managing the relationship between a company and its customers. They must be able to solve problems, communicate effectively and maintain customer satisfaction. Your answer should show that you understand what an account manager does and how you can apply your skills to this role.

Example: “As an account manager, I would first try to resolve any issues with my clients by communicating with them through email or phone calls. If they still have questions or concerns, I will meet with them in person to discuss their needs and find solutions. In my previous position as an account manager at a software development firm, I had to manage multiple accounts at once. This required me to prioritize tasks and delegate responsibilities to other employees.”

11. Are you comfortable with having a flexible schedule?

Glovo is a courier service that requires its employees to work flexible schedules. Employers ask this question to make sure you’re comfortable with having a schedule that changes often and may not be consistent from day-to-day. In your answer, explain how you feel about working in an environment where your schedule can change frequently. Explain that you are willing to adapt to the needs of the company if needed.

Example: “I am very comfortable with having a flexible schedule. I understand that Glovo runs on a courier system, so I know my schedule will likely change daily. I’m excited for the opportunity to work here because I enjoy being able to set my own hours as long as they fit within the parameters of the job.”

12. Can you tell me about a time you successfully overcame an obstacle?

Glovo wants to know that you can overcome obstacles and challenges in your work. Use this question as an opportunity to show the interviewer how you overcame a challenge, what steps you took to solve it and how you used your problem-solving skills to find a solution.

Example: “When I was working at my previous job, we had a large order come through our mobile application. The customer wanted their products within two hours. We were short on drivers, so I called some of our other employees to see if they could help us with the delivery. They all agreed to help, and we got the order delivered before the deadline.”

13. What is your favorite part about working in tech?

This question is a great way to learn more about your potential new coworker. It can also help you determine if the candidate’s personality will fit in with the rest of the team. When answering this question, it can be helpful to mention something that relates to Glovo and its mission.

Example: “My favorite part about working in tech is being able to create something from scratch. I love seeing an idea come to life and knowing that my work was a part of making it happen. I think Glovo has a really cool concept, and I’m excited to see how far it goes.”

14. When was the last time you took initiative to solve a problem?

Glovo is looking for employees who are willing to take initiative and solve problems. This question helps the interviewer determine if you have experience doing so in a work environment. Use your answer to highlight a time when you took action to fix an issue or problem at your previous job.

Example: “At my last job, I noticed that our customers were having trouble finding us on social media. We had accounts on all of the major platforms, but we weren’t getting any engagement. So, I decided to create a plan to increase our presence on social media. I created a strategy that involved posting more frequently and using different hashtags. After implementing this plan, we saw a significant increase in followers.”

15. Tell me about a time you went above and beyond expectations for a client.

Glovo wants to know that you’re willing to go the extra mile for clients. This is a great opportunity to show your dedication and enthusiasm for customer service.

Example: “I once had a client who ordered a product from my store, but it was out of stock. I contacted them immediately to let them know about the situation and offered an alternative product at no additional cost. They were very happy with this solution and gave me five stars on my Glovo profile.”

16. What tools do you typically use when analyzing data?

Glovo is a company that relies heavily on data analysis. The interviewer may ask this question to see if you have experience with the tools they use at Glovo. Use your answer to highlight any specific skills or knowledge you have regarding data analysis and how it can help improve business processes.

Example: “I’ve used several different tools for analyzing data, including Tableau, Power BI, Qlik Sense and Looker. Each of these tools has its own unique features, but I find Looker to be one of the most useful because it’s so easy to use and provides valuable insights into customer behavior.”

17. Can you give me an example of a successful business partnership you have developed?

Glovo is a courier service that partners with other businesses to fulfill orders. This question helps the interviewer understand your ability to work with others and develop strong relationships. Use examples from previous jobs where you were able to successfully collaborate with another business or company.

Example: “At my last job, I worked as an assistant manager at a local coffee shop. We partnered with a nearby bakery to offer customers discounts on their coffee if they brought in baked goods from our partner. The partnership helped both businesses grow their customer base while also increasing sales for each business.”

18. What is your experience with managing and leading a team?

Glovo is a company that relies on its employees to work together and support one another. The interviewer may ask this question to learn more about your leadership skills and how you’ve managed teams in the past. Use your answer to explain what made you successful as a leader and provide examples of how you helped your team members succeed, too.

Example: “In my last position, I was promoted to lead a small team of three people. We worked together to develop new strategies for improving customer service and increasing sales. In our first month, we increased sales by 20% through our efforts. My experience managing a team has taught me how important it is to delegate tasks and give everyone opportunities to contribute.”

19. What programming languages do you have experience with?

Glovo uses a variety of programming languages to create its mobile application and website. The interviewer wants to know if you have experience with the same or similar languages as Glovo’s current team members. If you don’t, you can explain what other languages you do know how to use.

Example: “I’ve worked with Java, C++, Python and Ruby in my previous roles. I’m also familiar with JavaScript, HTML and CSS.”

20. What motivates you to go above and beyond in your job?

Glovo wants to know that you’re motivated by more than just a paycheck. They want employees who are passionate about their work and will go the extra mile to ensure customers have an excellent experience with Glovo. Your answer should show your interviewer that you care about doing good work, even if it’s not for recognition.

Example: “I’m motivated by customer service. I love helping people find what they need and making sure they get it as quickly and easily as possible. When I worked at my previous job, we had a lot of complaints from customers because our drivers were often late or didn’t deliver orders correctly. It was frustrating to see how much this affected our reputation. Now, I make it a point to be on time and do everything in my power to ensure every order is delivered accurately.”