20 GoodLife Fitness Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at GoodLife Fitness.

GoodLife Fitness is the largest fitness club chain in Canada with over 350 locations from coast-to-coast. As a GoodLife employee, you would be responsible for providing world-class customer service and creating a positive experience for every member.

The interview process for GoodLife Fitness is pretty straightforward. You can expect to be asked questions about your customer service experience, availability, and why you want to work for GoodLife. To help you prepare, we’ve gathered a list of sample GoodLife Fitness interview questions and answers.

GoodLife Fitness Interview Process

The interview process at GoodLife Fitness is relatively simple and straightforward. There are usually two rounds of interviews – a phone screening and then an in-person interview. The in-person interview may involve a workout with the interviewer. Overall, the interview process is fairly easy and relaxed.

1. Are you comfortable answering phone calls?

GoodLife Fitness is a customer-facing business, so the hiring manager may ask this question to make sure you’re comfortable talking on the phone. If you have experience working in a call center or as a receptionist, share that information with the interviewer.

Example: “I’ve worked as a receptionist for two years now, and I’m very comfortable answering phones. In fact, I enjoy it because I get to help people right away. I also know how to use our company’s phone system, which makes me more efficient when taking calls.”

2. Tell me about a time where you had to stand up for something that you believe in.

GoodLife Fitness is a company that values its members and their opinions. This question can help the interviewer determine how you would handle conflict with other team members or customers. Use your answer to show that you are willing to take action when necessary.

Example: “When I was working as an instructor at my previous gym, we had a new manager who wanted to change our class schedule without any input from us. I spoke up about this because I knew many of the instructors were already booked for those times. The manager said she didn’t care what we thought and went ahead with her plan. I decided to call a meeting with all of the instructors so we could discuss what we should do. We ended up having a vote on whether or not we wanted to keep the current schedule or switch to the one the manager proposed.”

3. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “I am an extremely organized person who always meets deadlines. I’m also very friendly and enjoy helping others. My weakness is that sometimes I get so focused on my work that I forget to take breaks. This has led to me feeling overwhelmed or stressed out at times.”

4. Tell me about your passion for fitness.

GoodLife Fitness is a fitness center, so it’s important that you have passion for the industry. Employers ask this question to make sure you’re committed to your career and understand what they do as an organization. When answering this question, try to explain why you got into fitness in the first place. Share some of your personal experiences with exercise and how it has helped you.

Example: “I’ve always been passionate about health and wellness. I started working out when I was in high school because I wanted to get faster on the track team. Ever since then, I’ve loved being active and seeing how much better I feel after exercising. It’s also really rewarding to see my clients improve their lives through exercise.”

5. What is your fitness training philosophy?

GoodLife Fitness is a gym that offers many different types of exercise equipment and classes. The interviewer wants to know if you can adapt your training philosophy to fit the needs of their members. Use this question as an opportunity to show how flexible you are, especially when it comes to working with others.

Example: “I believe in finding what works for each individual client. I like to get to know my clients’ goals and preferences before designing a workout plan. For example, some people prefer group fitness classes while others want one-on-one personal training sessions. I also think it’s important to be able to adjust workouts based on feedback from clients. If they’re not seeing results or enjoying their workouts, then we need to make changes.”

6. Describe a time where you helped someone achieve a fitness goal.

This question can help the interviewer understand your customer service skills and how you interact with clients. It can also show them that you’re willing to go above and beyond for customers. When answering this question, it can be helpful to mention a specific goal or situation where you helped someone achieve their goals.

Example: “I had a client who wanted to lose weight but was having trouble sticking to her diet. I talked to her about different ways she could make healthy eating more convenient for herself. We came up with some meal prep ideas and grocery list suggestions so she could eat healthier without spending too much time in the kitchen. She ended up losing 20 pounds by following our advice.”

7. Do you have experience working with different groups of people.

GoodLife Fitness is a gym that offers many different types of classes and programs. The company wants to make sure you can work with all kinds of people, including those who are older or younger than you, more experienced or less experienced and those who have different goals. Your answer should show the interviewer that you’re comfortable working with others and that you know how to help them achieve their fitness goals.

Example: “I’ve worked in several gyms where I was one of the youngest employees. While this meant I had to learn from other trainers and instructors, it also gave me the opportunity to work with clients of all ages. I find that age doesn’t matter when it comes to achieving your fitness goals. It’s important to listen to your client and provide support and encouragement.”

8. Describe a time where you had to prioritize, how did you choose what comes first?

GoodLife Fitness is a large company with many different departments. The hiring manager may ask this question to see if you can prioritize your tasks and meet deadlines. Use an example from your previous job where you had to choose what was most important.

Example: “At my last job, I worked in the marketing department. We were launching a new product that required a lot of work before it went live. There were several other projects going on at the same time, so we had to decide which ones got our attention first. I chose to focus on the product launch because it would bring in more revenue for the company. I delegated some of the smaller projects to other team members so everyone could get their work done.”

9. Do you have any experience managing a team of personal trainers?

GoodLife Fitness is a large company that offers personal training services. The hiring manager may ask this question to see if you have experience managing a team of professionals and how you did it. Use your answer to highlight any leadership skills you have, such as communication, delegation or time management.

Example: “I’ve worked with a team of personal trainers before at my previous job. I was the lead trainer for our gym’s weightlifting class, so I had five other personal trainers working under me. My role was to create weekly workout plans for each session and delegate tasks to my team members. For example, I would assign one person to lead warm-up exercises while another led cool-down stretches. This helped us all work together and ensured we met the needs of our clients.”

10. What are your short term & long term career goals?

GoodLife Fitness is a growing company that offers many opportunities for advancement. When you answer this question, it’s important to show your interest in working at GoodLife and how you plan to grow with the company. You can also use this opportunity to explain any gaps in your employment history or time off from work.

Example: “I’m excited about the opportunity to join GoodLife Fitness because I’ve heard great things about the company culture. My short-term goal is to learn as much as I can about the gym equipment and classes offered here. In my first year, I’d like to become proficient in all of the fitness programs so I can help members achieve their goals. Long term, I hope to earn my personal training certification and eventually become a group fitness instructor.”

11. Are you CPR certified?

GoodLife Fitness requires all of its employees to be certified in CPR. This is a safety requirement for the company, and it’s important that you are able to show your interviewer that you have this certification before they hire you. If you’re not already certified, consider taking a course so you can apply for the job as soon as possible.

Example: “Yes, I am currently certified in CPR. In fact, I took a refresher course just last year because I wanted to make sure my skills were still up-to-date. I also completed an online training program on first aid and emergency procedures.”

12. Tell me about a leader that you look up to and a leader you disagree with.

GoodLife Fitness is a company that values leadership, so it’s likely they’ll ask this question to see if you can identify leaders in your life. This shows them how you view different types of leaders and what you value in a leader. When answering this question, try to focus on the qualities of each leader rather than their actions.

Example: “I look up to my high school basketball coach because he was always there for us when we needed him. He would stay late after practice to help us with our shooting or give us advice about college applications. I disagree with my old manager at my last job because she didn’t seem to care about her employees. She would often leave early without telling anyone and never gave us any praise.”

13. How would you approach a potential client?

GoodLife Fitness is a gym that offers many different types of classes and equipment. The hiring manager may ask this question to see if you can approach clients in a friendly manner and help them find the right class or piece of equipment for their needs. Use your answer to show that you are confident when speaking with people and that you enjoy helping others achieve their fitness goals.

Example: “When I meet new clients, I always make sure to introduce myself and shake their hand. I also try to learn as much about them as possible so that I can provide personalized advice on which classes they should take or what type of equipment they should use. For example, if someone tells me they want to lose weight, I will recommend some cardio classes and weights classes that might be best suited for their goals.”

14. Are you prepared to work with children and the responsibilities that go along with that?

GoodLife Fitness offers a variety of programs for children, including camps and birthday parties. The interviewer wants to make sure you understand the requirements that come with working in this environment. Provide examples from your experience that show you can work well with children.

Example: “I have worked with children before as an instructor at my local community center. I was responsible for teaching kids how to swim and helping them overcome their fears. It’s important to me that I help people reach their goals, so I made sure to give each child individual attention and praise when they accomplished something.”

15. How would you handle an agitated member?

GoodLife Fitness is a community-based gym, so you may encounter members who are upset or frustrated. The hiring manager wants to know that you can diffuse the situation and help them feel better. Use your answer to show how you would use your communication skills to calm the member down and resolve their issue.

Example: “I once had a member come into the front desk while I was working with another client. They were very agitated and wanted to speak with me immediately. I told them I would be with them in just a few minutes, but they insisted on speaking with me right away. I politely declined again and asked if they could wait for just five more minutes. They agreed and waited patiently until I finished with my client.”

16. What do you think makes a good trainer?

GoodLife Fitness is looking for a trainer who can motivate clients and help them achieve their fitness goals. When you answer this question, explain what makes a good trainer in your opinion. You can also share some of the qualities that make you a good trainer.

Example: “I think a good trainer should be able to listen to their client’s needs and concerns. I always try to find out what my clients want to get out of their workouts so I can create an effective training plan. A good trainer should also have patience and compassion. It can take time to see results, so it’s important to stay positive and encouraging.”

17. If you were hired as a motivator, describe how you would motivate a group during a workout class.

GoodLife Fitness is a gym that offers many different types of classes, including Zumba and yoga. The interviewer may ask this question to learn more about your communication skills and how you would motivate others during a workout class. Use examples from previous experience or describe what you would do if you had no prior experience motivating people in a group setting.

Example: “I have led several Zumba classes at my current job, so I am familiar with the importance of keeping everyone motivated throughout the entire class. During each song, I try to give positive feedback to individuals who are doing well and provide constructive criticism when necessary. For example, if someone isn’t stepping correctly, I will walk over to them and show them how to perform the move properly. This helps keep the energy up in the room while also helping the individual improve their technique.”

18. Why Goodlife Fitness?

This question is a great way to show your passion for the company and its mission. Goodlife Fitness has a unique culture, so it’s important that you understand what makes this company special. When answering this question, make sure to highlight how much you love working with people and helping them achieve their goals.

Example: “I applied to Goodlife Fitness because I am passionate about fitness and wellness. I have always loved helping others reach their health and fitness goals, which is why I became a personal trainer in the first place. I also love the community aspect of this gym. The trainers are all friendly and supportive, and the members are welcoming as well. It’s clear that everyone here wants to help each other succeed.”

19. Have you ever worked at a gym before?

GoodLife Fitness is a gym, so this question can help the interviewer determine if you have experience working in a similar environment. If you haven’t worked at a gym before, consider describing your previous work experience and how it relates to customer service or fitness.

Example: “I’ve never worked at a gym before, but I do have experience working with customers. In my last job as a sales associate at a department store, I helped customers find what they were looking for and assisted them with finding sizes and colors. This experience has taught me how to be patient when helping others and how to provide excellent customer service.”

20. Can you tell us about a time when you went above and beyond for a customer?

GoodLife Fitness is a health and fitness club, so the hiring manager may want to know that you’re willing to help members with any questions they have. Use this question as an opportunity to show your customer service skills by telling them about a time when you helped someone who wasn’t even a member of the gym.

Example: “At my previous job, I worked at a small coffee shop where we didn’t have many employees. One day, there was a line out the door because our barista had called in sick. I offered to stay late to help make sure everyone got their drinks. It ended up being a long night, but I made sure every single person left happy.”


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